Customer Ratings & Reviews
- Model:
- PB250006US
- SKU:
- 6584250
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the razr 2024's camera quality, battery life, and compact size. Many appreciate its ease of use and sleek design, finding the foldable feature particularly convenient. However, some users have expressed concerns about screen fragility and the pre-installed screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Great phone!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the phone... battery life is perfect...recommend
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thanks for the great feedback! We're happy to hear you're loving the phone and its battery life. Appreciate the recommendation! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Moto razr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone love the product,and pocket friendly,ok
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChuckP, We’re happy to hear that you love your Motorola phone and find it a great fit both in performance and comfort. We appreciate your support and for being part of the Moto family! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Mohamed favorite multi function phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Camara with multi function and classic pictures.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MohamedK, We’re thrilled to hear that you love the multi-functionality of your phone and the excellent camera features. It’s great to know it’s capturing those classic pictures perfectly! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Cons mentioned:Screen
Disappointed with Phone Screen Damage within 10d
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone screen cracked within just 10 days of usage. I heard a small explosion/cracking sound when I closed the phone after texting, and lines appeared on the screen. Upon opening and closing the phone again, half of the screen turned black. I initially contacted Best Buy regarding the cracking sound and was advised to bring the phone in for a return since it was within the 15-day return window. However, they later determined that the screen was damaged and refused to accept the return, directing me to contact the manufacturer instead. Unfortunately, Motorola's standard warranty does not cover screen damage under any circumstances. I had really loved this phone and handled it with utmost care while waiting for the phone case to arrive. I did not drop the phone or subject it to any impact that could have caused the damage. There are no other physical damages to the phone besides the screen, leaving me puzzled about how this occurred. This has been an incredibly disappointing experience, resulting in a significant financial loss for a phone I used for less than 10 days. Although I have purchased numerous products from Best Buy before, this incident has compelled me to write my first review. I feel extremely let down by both Motorola and Best Buy. Future buyers should be aware that purchasing this product comes with inherent risks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We are sorry to hear about your experience, Sakiso. This situation sounds frustrating, especially given the care you took with your phone and the short time you were able to use it. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. If you have questions write us an email at [email protected]. -Mitch
- Pros mentioned:Ease of use
Mr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly device that is enjoyable. Highly recommended
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We're so glad to hear you're enjoying your device! Thank you for your recommendation—we appreciate your support! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
- Pros mentioned:Battery life
Greta foldable phone!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great home so far haven't failed me and battery does last a while
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ArtChurro, We're thrilled to hear you're enjoying your foldable phone. It's great to know the battery life is meeting your expectations. Thanks for being a part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Daughters phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very happy with her new phone. And it is good quality
I would recommend this to a friend- Cons mentioned:Screen
Screen Protector Issues and Moto Insanity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.30 days in, screen protector peeling, BBY won't take it back, and sent me to Moto. Moto has an absolutely bonkers process. And the pre installed screen protector peeling is a known and common issue according to Moto. Only get it if you are cool sending your phone off for a week, 3-5 times per year, and spending $79 for each fix after the first one. Or you can go to a specific repair shop - the one I was sent to was 1.5 hours away, and good thing I didn't take it there because I called in advance and they didn't even have the protector in stock (despite Moto telling me I could go right in and have it fixed same day there.) This item clearly was not ready for market. Third party repairers won't touch it because Moto requires a proprietary tool to remove the stock protector. It will get screwed up, and Moto doesn't respect your right to repair. Phone was never dropped and was in a protective case from day 2. Will never buy another Motorola after owning several in the past. Go look at other forums and see how often this issue comes up.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MichelleF, We appreciate you taking the time to share your experience, and we’re very sorry to hear about the frustration you’ve faced with the pre-installed screen protector and the support process. We'd like to see what we can do here to help. Do you have a reference number that we can review? Please send us the details by sending an email to [email protected]. We'll be there to assist you. -Mitch
Not impressed- Z flip way better functionality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Samsung Z3 flip and moved to Moto Razr for the better battery life. I love how flips fit in my short girl pants pockets. They both have issues with front screens activating while in my pocket. I have had the Razor for 6 months now and am ready to switch for 2 main reasons. #1 sensor that is supposed to register my face and shutoff the screen during calls if faulty. It doesn't sense my face and my cheek will press buttons like mute or hold and people hang up on me. Tried a different phone app, but now calls don't register on the front screen, so it's a mystery who is calling until I open the phone and answer. #2 Unsure why the "do not disturb" constantly turns itself on and I wonder why no one has called or texted me. No people are trying to reach me, but my phone isn't ringing or vibrating. I had to go into settings and change the do not disturb feature to allow calls and texts through. Yet the phone doesn't ring or vibrate randomly still. #3 Hey Google doesn't work well, voice activation seldom works. But this isn't a deal breaker for me like the first two.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Threecjjones, We appreciate you sharing your experience. It’s great to hear you enjoy the battery life and compact design, but we’re sorry to hear about the problems you've encountered. For the proximity sensor and Do Not Disturb concern, we would like to have the opportunity to investigate your feedback further. Please write us an email at [email protected]. We'll be there to help. -Mitch
Best phone ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone ever after having iPhone for years, so much you can do with photos, editing your own way. So many ways to use.
I would recommend this to a friend
First time with flip phone and I love it!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been an active iPhone user and started using my Razr as a secondary phone and it’s been great! I would say only negative and it has nothing to do with the phone it self is trying to find cases/outer screen protectors besides off Amazon. But for my first flip phone I’m loving it!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi CrimsonREd, We're glad to hear you’re enjoying your Razr phone. It’s great to know it’s been working well for you. We understand that finding cases and screen protectors can be a bit of a challenge. We’re continually working to expand accessory options. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Folding works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, nice fon, good camera. Touch near the edges is a bit iffy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Taffer. We're glad to hear you're enjoying the foldable design and camera. We appreciate your input about the touch sensitivity near the edges. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
A catch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing phone just great, performance, camera and overall an amazing phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your wonderful feedback! We're so glad to hear that you're loving your Motorola Razr 2024. It’s great to know that the performance, camera, and overall experience are exceeding your expectations. If you ever have any questions or need assistance, feel free to reach out at: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Aria
Best parchase ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ítem with a perfect price. I love it! I don’t have doubts about what I got
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MiguelG, Thank you for the wonderful feedback! We’re thrilled to hear you’re happy with your purchase and feel confident about your choice. It means a lot to us. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Transformer!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the form factor! this makes a very good work phone, it is very compact when folded , but can transform into a big screen when needed ! haven't had any problems with the phone so far it functions very well and was reasonably priced. Thanks Best Buy!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .We love hearing this, Ajon. We're glad it's been a great work phone for you and that you're enjoying it. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
- Pros mentioned:Camera quality
Good Motorola phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my OnePlus 12r for this phone and I'm glad I did.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, ErickH. We’re so glad to hear that you're happy with your decision to switch to Motorola. It’s great to know that your new phone is meeting your expectations. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Super
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super phone everyone buy this phone easy to cary n all
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your kind words and recommendation, Nani. We’re glad to hear that you find your Motorola phone easy to carry and enjoyable to use. Your support means a lot to us, and we’re happy to have you as part of the Motorola family. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Cool Flip Phone! Recommend it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing flip phone with cool features added by Motorola. Coming from a pixel 8 I miss some of the software features by pixel but razr makes up for it in other features related to flip form-factor. If you're looking for a flip phone, look no further.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for the great feedback, Narendra. We're thrilled to hear that you're enjoying the Moto Razr and its unique flip form factor.If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
good smartphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cell phone, practical, comfortable and functional
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi RAFAELV, Thank you for your kind words! We're happy to hear you're enjoying your phone and that it's meeting your needs for practicality, comfort, and functionality. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en -Carlos
Not recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great phone to be honest. Processor is slow and some things aren’t as user friendly as they could be. Changed phones within 4 months
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi ChristinaE, We’re sorry to hear that your experience with the phone wasn’t satisfactory. Thank you for your honest feedback—it helps us improve. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
