Customer Ratings & Reviews

Hi Jhou, We’re so glad you’re loving your new phone and enjoying the camera quality — Motorola’s advanced imaging features really shine when you explore all the modes and settings. It’s great to know the switch from Apple has been a positive one for you! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Thank you for sharing your thoughts, Unsatisfied. We understand everyone has different preferences, and we appreciate you giving our phone a try. Your feedback is valuable as we continue working to improve our products. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

Hi HeavyMetal, Thank you so much for your wonderful feedback! We’re thrilled to hear that our device meets your high standards with excellent quality, ease of use, and the impressive external display. Your recommendation means a lot to us, and we’re delighted the phone is exceeding your expectations. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Thank you for your feedback! We're glad to hear you love your new Motorola Razr Ultra and appreciate its smaller, pocket-friendly profile. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Thank you for your loyalty and feedback! We're thrilled to hear you're an ongoing Razr fan and enjoy upgrading with each new launch. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi! We're so glad to hear you're enjoying the phone and that it's performing perfectly for you, especially the camera! Thanks for the positive feedback! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi Rorojean, Thank you for your feedback! We're happy to hear the item arrived in excellent condition and that you're pleased with your purchase. You can join our official community page if you would like to know more about the exciting features of our devices:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Hi Ronald, Thank you for your great feedback! We're glad you're enjoying your Motorola phone and all the features it offers. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Thank you for the kind words, Sherif. We're so glad to hear you had a great experience and felt welcomed by the team. Your feedback means a lot to us and thanks for being part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi Rthenf, Thank you for sharing your feedback! We’re glad to hear you’re enjoying the fun features of your phone. We also understand your concern about the inside screen. The inner display is designed to be sleek and responsive, but it can be more sensitive than a standard screen, so we recommend using a protective case and screen protector for extra peace of mind. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Hi AmitB, We’re sorry to hear about your experience with your device. This is not the experience we want for our customers, and we understand how frustrating this must be. If Best Buy is unable to assist, please reach out to us directly by emailing [email protected]. Be sure to attach a picture of your phone’s screen so we can better understand the concern and guide you on the next steps to resolve it. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. -Mitch

Hi LisaD, We're truly sorry to hear about the charging issue you experienced just two weeks after purchase — and that it led to such an inconvenience. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Thank you for your thoughtful feedback! We appreciate your support for Motorola’s commitment to innovation with the Razr Ultra. It’s great to hear you’re enjoying the improvements in this new technology. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos