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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 70 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers frequently mention the razr ultra 2025 512GB (Unlocked)'s camera quality, overall performance, and portability as positive aspects. Many appreciate the battery life and charging speed, while some also enjoy the phone's design. There were no negative aspects of the product mentioned in the provided data.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-73 of 73 reviews
  • Rated 4 out of 5 stars

    Motorola Razr ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight and fast loading phone. Loved the flip design and double screen but can’t say I love camera quality. Though hand visor camera feature is really cool !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great folding phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy to use flip phone with top notch specs, takes wonderful pictures, comes with a lot of A.I. features. super light in the pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply the best flip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Flip phone I've ever used. It has all the high end internals in a compact flip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Motorola Razr Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is in excellent condition. I am very pleased with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone too many features to even try to remember all of them but I'm trying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact great screen. Fun to use. Cover screen very bright and sharp and functional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and friendly people attending was me was very welcoming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! The pictures look amazing. No issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun phone inside screen more delicate than I care for

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Rthenf, Thank you for sharing your feedback! We’re glad to hear you’re enjoying the fun features of your phone. We also understand your concern about the inside screen. The inner display is designed to be sleek and responsive, but it can be more sensitive than a standard screen, so we recommend using a protective case and screen protector for extra peace of mind. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Buggy and creaky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is a complete mess and a joke. It's moto os over android vanilla. So many bugs and things don't make since. The phone itself is good. The fold is nice to have. But on day 3 of having the phone you can hear creaks when opening and closing. The outside cover display was the best thing on this phone. I returned it thankfully.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Cameljockey1, We are sorry to hear that your experience with the software and hardware did not meet your expectations. It is certainly disappointing to encounter software problems and physical sounds like creaking only three days into owning a new device.

      While we understand you have already returned the phone, hope you can give us another chance in the future. -Jess MotorolaMobility

  • Rated 1 out of 5 stars

    Very faulty manufacturing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display broker internally within 8 weeks. Took it out of pocket and saw 2 white lines. Within 10 minutes the entire display kept cracking from the inside. I am taking it to BB tomorrow. STAY AWAY from this phone.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AmitB, We’re sorry to hear about your experience with your device. This is not the experience we want for our customers, and we understand how frustrating this must be. If Best Buy is unable to assist, please reach out to us directly by emailing [email protected]. Be sure to attach a picture of your phone’s screen so we can better understand the concern and guide you on the next steps to resolve it. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. -Mitch MotorolaMobility

  • Rated 1 out of 5 stars

    Moto Razor ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit charging after 2 weeks. Had to drive 2 hours and had to get a different phone not the same phone. Not happy!!!!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LisaD, We're truly sorry to hear about the charging issue you experienced just two weeks after purchase — and that it led to such an inconvenience. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Respect to Motorola for not giving up on this device. Get it with monthly warranty to be safe as it is new technology but the improvements in this Ultra are very good

    I would recommend this to a friend
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