Customer Ratings & Reviews

Hello LADYDEE,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Video Doorbell 3. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hello Kaps,

We know how important extending the battery life is when it comes to your home security. The Solar Charger requires several hours of direct sunlight every day to recharge the battery. The ability to recharge the battery varies based on device settings, motion notifications, and sun exposure in the area of placement.

If the trickle charge provided by the Solar Charger is not maintaining or increasing the battery life over time, it may be due to excessive activity. The more events captured by your Ring Doorbell 3 the more your battery is used to power the live 1080p HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. To prevent excessive activity, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency.

The Solar Charger should not be causing the battery to drain quicker, and we understand how that could be of concern. We appreciate that you have placed value in owning Ring products for your home. Please visit our community forum at https://community.ring.com/, so that we may provide you with a solution. We look forward to hearing from you soon!

Thank you,
Antonio from Ring

Hello Edub,

We completely understand the relevance of having your home security up and running at optimal use. No need to worry, you have us here today and we'll make sure we get you up and running in no time.

If your solar charger is giving a charge to your doorbell, but the usage is outweighing the current it is receiving, this could cause your battery to still die at a more rapid pace. If you receive a lot of motion events in a day, try adjusting your sensitivity lower to cut out some unwanted motion. You can access this under Motion Settings > Motion Sensitivity.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring

Hello Whalen,

Thank you for leaving your feedback on the Mountable Solar Kit. This gives me a great opportunity to share the features of our battery-operated Ring devices, and offer a solution that may help improve your experience with Ring. Ring devices that are battery-operated will require a charged battery to operate. The Solar Kit is intended to provide the rechargeable battery with a trickle charge to help sustain the battery life between charges.

If you would like to learn more about the Solar Kit, please check out this article from our Help Center on Ring.com: https://support.ring.com/hc/en-us/articles/360041935892-Ring-Solar-Charger-for-the-Ring-Video-Doorbell-3-or-3-Plus-Information

Your experience with Ring is important to us, and I would like to get you connected with one of our trained technicians to help find a solution that works best for you. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hello RingcamSolarReview,

Thank you for bringing this concern to our attention, as it is paramount that you have a good experience with Ring. The Mountable Solar Kit has operating conditions between -40 °F to 185 °F (-40 °C to 85 °C). In extreme weather, you may see an impact on your device's charging performance. Occasionally, you may want to check the installation to ensure there are not any loose wires, or off-centered screws. I've provided you with a 5-step installation guide to look over: https://support.ring.com/hc/en-us/articles/360041935832-Installing-your-Ring-Video-Doorbell-3-and-3-Plus-Solar-Charger

I would love to get you connected with one of our specialized technicians, to go over this concern and find a solution that works best for you. https://support.ring.com/hc/en-us/articles/213608406-Contact-Us

Thank you,
Caitlin with Ring

Hello KGVA,

We agree that extending the time between manual recharges of the battery pack is essential when it comes to monitoring activity around your home. Thank you for taking the time to write your review and share your experience with us.

The Ring Solar Charger is designed to be a convenient power source to help charge and extend the battery life of your Ring Video Doorbell 2. The charger requires several hours of direct sunlight every day to provide a trickle charge to the battery. The ability to recharge the battery varies based on device settings, motion notifications, and sun exposure in the area of placement. To extend the battery life, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency. It is important to note that the Solar Charger is not an ideal solution for covered porches.

Please visit our community forum at https://community.ring.com/ as we have some additional solutions we'd love to share with you. We look forward to working with, so you can get the most life from your Ring battery

Thank you,
Antonio from Ring

Hello Jane, Thank you for taking a moment to leave your review on the Ring Mountable Solar Kit for the Ring Video Doorbell 3. We know how important it is to have peace of mind when it comes to your home security and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner. After reading your review it seems that you are having trouble getting your Ring Solar Panel to work as intended. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives. The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Jamila with Ring

Hi Gilly.

Thank you for taking the time to share your experience with us. We understand the importance of having a solid charge on your Ring Solar Charger so that you are able to have a longer time between charge cycles. Having longevity in a battery-powered security device is crucial when it comes to monitoring your home, especially if you are away for long periods of time. We are here today to provide you with education to assist you in finding the best solution for your home’s environment.

There are some troubleshooting steps that you can take to ensure that you have your Ring Solar Charger and your doorbell set up for optimal performance. The device's battery level may vary based on the amount of direct sunlight the Ring Solar Charger receives along with the amount of activity that the doorbell has. It is important to ensure that your Ring Solar Charger is installed correctly and that it is receiving enough direct sunlight to operate as intended. Ring solar devices require 3 to 4 hours of direct sunlight a day. If the weather is cloudy or you get a lot of snow, this would limit the hours of direct sunlight your device is receiving, which would lessen the charge. Colder temperatures can also cause excessive drain to your lithium-ion battery.

Make sure there are no obstructions or objects that could cast a shadow on your Ring Solar Charger, such as an extended roof, tree, or bush. Seasonality and how far north (or south) you live can affect the strength of the sun.

We invite you to reach out to our community if any additional information is needed regarding your Ring Solar Charger. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Please let us know if we can further assist you!

Thank you,
Melissa from Ring.

Hello Hello,

Thank you for leaving a review. We understand how important it is to ensure that the battery is holding its proper charge and how cumbersome recharging the batteries can be. Please know that we are here to resolve these concerns with you today.

Based on your review, it seems that you are having trouble keeping your solar charger keeping your Ring Video Doorbell 3 battery charged. If this is the case, you may want to adjust your motion settings. Motion Frequency is a control in the Ring app that allows you to customize motion alerts to your home environment and preserve battery life. When the areas that you’re monitoring have excessive or repetitive motions, such as children playing in a yard, you may receive too many alerts, which can drain battery-operated devices too fast. Motion frequency controls were designed to help you get the notifications that you want and preserve battery life. Here is a helpful article that explains this feature in more detail: https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency.

Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives. The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you,
Jamila with Ring.

Hello Mactrix,

Thank you for taking a moment to leave your review rating on the Ring Solar Mount Charger for the Ring Doorbell 3. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring does recommend at least three to four hours of direct sunlight, depending on your power consumption and usage. You'll also want to make sure there are no obstructions that could be casting a shadow on your solar power device, such as an extended roof, trees branches, or bushes.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding our Ring Solar products. We look forward to hearing from you!

Thank you,
Alexis with Ring