Customer Ratings & Reviews

Hello Shopper13,
Thank you for taking a moment to leave your review on the Ring Mountable
Solar Kit. We know how important it is to have peace of mind when it
comes to your home security and having a device not working as intended can be concerning.
Please know that we are here to assist and are confident that we can find you a
resolution in a timely manner.
After reading your review, it seems that your Ring Mountable
Solar Kit is not fully charging your Ring Video Doorbell 3. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could be casting a shadow on your solar power device such as an extended roof, trees branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.
The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Hi there, I know it's important to be able to rely on your home security devices. Solar Panels and Solar Chargers for Ring Doorbells will provide a trickle charge to your Doorbell. You'll need to make sure the Solar Charger is receiving several hours of direct sunlight per day. It's also possible for the battery to drain more quickly than it can be trickle charged, depending on how many events your Doorbell records each day. You can find troubleshooting steps for the Solar Charger for Doorbells here https://support.ring.com/hc/en-us/articles/10264201238292-Solar-Panel-2nd-Generation-Small-Solar-Panel-Troubleshooting. If you have any other questions, check out the Ring Community at https://community.ring.com/ to find answers from other neighbors. Best, Ashley from Ring.

Hi Albert. Your Video Doorbell is key to your peace of mind, and I'm happy to offer some helpful information here. The Solar Charger for your Video Doorbell provides a trickle charge to help keep your Doorbell topped off between charges. Depending on how much activity your Doorbell records each day, it may discharge faster than the Solar Charger can provide the trickle charge. You can find some troubleshooting tips for your Solar Charger here: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. For more troubleshooting tips and tricks, check out what other neighbors are saying on the Ring Community at https://community.ring.com/. All the best, Ashley from Ring.

Hi Greatbuy. Ensuring your Video Doorbell 3 has sufficient power is an important concern and I'd be happy to offer some help. The Solar Charger for your Video Doorbell requires several hours of direct sunlight per day in order to provide a trickle charge. This won't charge the battery as quickly as when you remove it and use the micro USB cable, and you may still need to manually charge the battery if the Doorbell experiences a lot of events or the Solar Charger is not getting sufficient direct sunlight. For more information, check out this Help Center article here: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. If you have any additional questions, try browsing the Ring Community at https://community.ring.com/ to see what other neighbors are doing for similar concerns. Best wishes, Ashley from Ring.

Hello Jimenez,

We strive to deliver quality products that will serve you in the long run as we understand that you will be relying on them for your home security. The Ring Solar Charger is a small device that is mounted behind your Ring Video Doorbell 3.

The accessory is designed to provide a trickle charge to the battery when the panels at the top receive direct sunlight. If your doorbell experiences excessive activity, the trickle charge may not be able to increase the battery life rather just maintain it. The more events captured by your Ring Doorbell 3, the more your battery is used to power the live 1080p HD video stream to your device. Even if you do not answer the call, video is still sent from your Ring product to the Ring servers. In addition, the battery is also drained each time you use the live view to look or speak through your camera. To extend the battery life, you can adjust your motion settings to a lower sensitivity, disable certain zones, or change the motion frequency.

Your peace of mind is a top priority, and we want to make sure the Solar Charger is performing to meet your needs. Please visit our community forum at https://community.ring.com/, so that we may work towards a solution and turn this experience around for you.

Thank you,
Antonio from Ring

Hi MrsG. I understand how important it is to have a long lasting battery. If your battery is dying quickly, you may need to improve the RSSI of the Doorbell. You can do this by moving your WiFi access point closer to the Doorbell. You can learn more about RSSI in this Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength. Optimizing your Motion Settings will also help reduce the amount of activations from your Doorbell, extending the battery life. You can find this information here: https://support.ring.com/hc/en-gb/articles/360040747611-Utilising-Customisable-Motion-Zones-with-your-Ring-Video-Doorbell-3. If you have any further questions or concerns, try browsing the Ring Community at https://community.ring.com/. As our first peer-to-peer forum, the Ring Community allows you to ask questions and interact with other neighbors to discuss your Ring devices. Best wishes, David with Ring.

Hello Badbuy,

Thank you for taking a moment to leave your review rating on the Ring Mountable Solar Kit. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Rest assured, we are here to resolve this concern for you today.

If you want to get accessories for your Ring smart doorbell, or Ring security camera, it’s important to find out which model you have so that you get a compatible product. Here is a helpful article that will prevent this issue for you in the future: https://support.ring.com/hc/en-us/articles/360057317451-How-to-Find-Out-What-Ring-Doorbell-or-Security-Camera-You-Have-and-Get-the-Right-Accessories-.

Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their experiences with Ring. We invite you to reach out today at https://community.ring.com/ if you have any additional questions regarding your Ring Video Doorbell Solar Kit.

Thank you,
Alexis with Ring

Hello Happy,

Thank you for taking the time to share your Ring experience with us. We appreciate that you have placed value in owning a Ring device to secure your home. We understand the importance of having a solid charge to your device so that you’re able to have longer charge time between charge cycles. We can definitely assist you with this.

In order to extend the lifetime of the lithium-ion battery, your solar charger or solar panel will not begin charging your battery until its percentage drops below 90%. You may see the solar device’s status as “Not Connected” in your Ring App when your battery is over a 90% charge. This is normal. Furthermore, I have attached a help article that will provide additional information regarding the concern you mentioned in your review: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Also, the Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

Regards,
Jess from Ring

Hello Slick,

Thank you for taking a moment to leave your review of the Ring Solar Panel. We know how important it is to have peace of mind when it comes to your home security, and having an unresponsive device can be concerning. Please know that we are here to assist and are confident that we can find you a resolution in a timely manner.

After reading your review, it seems that your Ring Solar Panel is not fully charging your Ring Video Doorbell 3. Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

The solar panel requires direct sunlight. Filtered/indirect sunlight through the clouds will not provide a charge to your doorbell/camera. Here is a helpful article that explains this in more detail: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

Thank you, Jamila with Ring.

Hi Unhappy. Making sure your Video Doorbell 3 has adequate power is key to your peace of mind and sense of security. The Solar Chargers for Ring Doorbells provide a trickle charge to your Doorbell's battery as long as they receive several hours of direct sunlight each day. You can find more troubleshooting information for the Solar Charger here: https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting. If you need further assistance, check out the Ring Community at https://community.ring.com/ to find solutions presented by other neighbors. Best, Ashley from Ring.

Hello Disappointed,

Our top priority at Ring is to ensure that our customers have the best possible experience with our products. We really appreciate your feedback. Our team is always striving to improve our products and their performance.

All Ring solar power devices require three to four hours of direct sunlight a day. If your installation area is frequently cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives. It's important to note that filtered/indirect sunlight through the clouds will not provide a charge to your doorbell.

The second thing to keep in mind is the doorbell's settings and motion notifications. The more activity your doorbell detects, the more the battery is used to power the live HD video stream to your device. In addition, the battery is also drained each time you use the live view to look or speak through your camera. Optimizing the device's settings, along with the Ring Solar Panel for Doorbells, will in most cases extend the battery life and may even eliminate the need to manually recharge the battery.

Please reach out to us directly via our community forum at https://community.ring.com/ so we can find a solution to best resolve this and ensure the device is functioning as it was intended.

Thank you,
Antonio from Ring