Customer Ratings & Reviews

On the day I received the P50 Pro Ultra, everything was running smoothly—until the front omni wheel broke. I thought, weird, less than two hours of use on the very first day. I did some online research about the front wheel breaking and found a ton of people experiencing the same issue. Some said they received a replacement with a better wheel, so I thought, okay, let’s give the replacement process a go. To cut the customer service experience short, I was tossed left and right with little care. I had to send in the entire product (no big deal), and they had to review what was wrong with it before shipping a new one. The whole process took roughly three weeks. I got the replacement yesterday and ran the bot through a vacuuming cycle. The same break on the omni wheel happened again—the exact same way everyone else’s wheel broke. I briefly thought about super-gluing the wheel, but why should I have to DIY a fix for something I spent over $600 on? This isn’t a one-off issue. This is an unresolved problem that’s been going on for over a year, and they’re still sending out defective units.

Excellent product in it's range. I tried the dreamer l40s and thsi peoduct simultaneously and this was a clear winner in mopping and exclsuive pet calling feature

I can't really say how this robot vac cleans as the wheel broke off. I have returned it and ordered another Mova. I am willing to try another Mova for the simple fact that this company offers a 3-year warranty. Hopefully the next one works.