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Customer Ratings & Reviews

MSI - 15.6" Gaming  Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1070 - 512GB Solid State Drive - Matte Black With Gold Diamond Cut-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 1939 reviews

98%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-8 of 8 Reviews
  • Rating: 2 out of 5 stars

    I Really Wanted to Like This Laptop

    Posted
    Nick
    • My Best Buy® Elite MemberElite Member

    I was super excited for this laptop. The Razer Blade Stealth was my daily driver for a while, but I decided that I needed a laptop with a graphics card for the graphic design work that I do. So I sold it and splurged to get this laptop. The specs seemed unreal and the aesthetic change MSI made looked much better than before. So I bought it. The performance and the look of the laptop were top notch. The build quality was meh, but I figured I could deal with it. There was only one little issue -- the space bar was not working correctly! One side of the mechanism wasn't manufactured correctly. Also, the laptop would creak every time I placed my hands on it to type, which is slightly annoying and doesn't sound very nice. So -- I brought it back and exchanged for another one. The space bar now works, hooray! But alas, the left speaker is blown/vibrating at certain frequencies and the creaking is still there. I thought maybe I could deal with it. Guess what? Here I am, just about a week later from owning it, and the enter key decides to stop working when it wants to. Also, there are a couple black specs in the screen that I cannot get rid of. On top of that, after carrying this laptop in my backpack for the last week or so, I'm starting to notice some warping in the screen. I'm very frustrated with this laptop. I'm so happy using it, and I really want to enjoy it. Game performance is unreal and it's amazing for my design work. But the build quality of this laptop is seriously driving me away from it. I would have never considered a Macbook before, but this laptop has convinced me that build quality in a laptop is important and certainly a deal breaker for me. Even if I decided to exchange this laptop for a SECOND TIME, I'm afraid that I'm going to run into issues after a month or two months of owning it. I don't have any confidence in the reliability of this laptop. I'm surprised that others aren't running into these issues. I may have just had bad luck with these, but either way, I think this is unacceptable for a laptop that is $2000.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Deliberately Hamstrung

    Posted
    Bummed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is not actually an MSi GS65, it's an unholy combination of significantly slower components installed in a GS65 chassis and misleadingly given the GS65 name. The SSD is SATA not nvme, unlike every other GS65. The 16GB of ram runs at 1300 mHz and is installed as two 8GB modules so there aren't any open upgrade slots without throwing-away at least 8GB of RAM, etc. This configuration of GS65 runs SIGNIFICANTLY slower overall compared to every other GS65 model. I returned mine for a refund, thanks to Best Buy's reasonable return policies and good customer service.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Died within within 3 months of use.

    Posted
    RJBR
    • My Best Buy® Elite MemberElite Member

    Bought this as gift for Christmas 2018. Daughter used laptop since Christmas and loved it. As of March 9, it had to be sent back to factory for repairs because it would not boot up. There are also issues with keys sticking. The recommended shipping and insurance, cost over $100.00 out of our pocket. We bought Geek Squad 3 years coverage but Best Buy will not touch MSI. Given that Best Buy would not repair it, I would have bought a product they would service.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great specs, but seemed fragile and malfunctioned

    Posted
    Mich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The specs looked great. Cooling looked up to the task. But, it's so lightly built that I was immediately concerned that it may pretty easily break. The screen and body flex so extremely that it's scary. Then, after hours of updates, the wireless died... Didn't even really have a chance to test out the performance of the unit... I returned it and bought another Macbook Pro. (But, I didn't really want to...)

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not satisfied with its build quality

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I expected a laptop at this price point to be nearly bullet proof. The MSI felt as if it was slapped together with cheap plastic and I had zero confidence it would last long. It was also not as fast as I thought it would be, it was quite loud and ran very hot even with a cooling fan. Although this is to be expected from a gaming laptop. I’m am not into gaming so i was not suited to use this product. I would not recommend d this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Do not buy.

    Posted
    Chris101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    In the matter of a few days the product had a wireless card issue and a display issue. I usually like MSI for their past product quality and would not recommend this to anyone. It could definitely be more durable instead of sacrificing for size.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Wanted it to be better

    Posted
    Rudy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It had a screen issue as soon as I got it. The battery life was also extremely disappointing. Msi tech support is a joke

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mechanical Failure after 3months

    Posted
    Dale
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Mechanical Failure, MSI taking over 2 months to fix

    No, I would not recommend this to a friend