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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.3 out of 5 stars with 74 reviews

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  • Battery Life

    Rating 3.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 74 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    Owned for less than 1 week when reviewed.

    I buy this laptop, and for now is everthing amazing, very fast and i can play all my games without problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vassquett

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    Posted .

    Good product I really love. Good to play games and make a videos for YouTube

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery not original

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    Posted .
    Owned for 9 months when reviewed.

    Battery lasts only an hour. I suspect that the seller replaced the original battery with a low quality aftermarket one. Opening the case, the battery inside has no part number or any label.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine hindered by a few annoyances

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    Posted .
    Owned for less than 1 week when reviewed.

    I picked this guy up for $750 on a pre black friday sale. It arrived yesterday and i spent last night loading it up. As a former compter tech and a casual gamer i thought i would share my thoughts. Overview: Great value for the price! It is quick, responsive and smooth. It runs ms office apps like a champ. I am playing World of warcraft at max settings with continual smoothness and it looks great. Boot up time is a few seconds. It performs like an i7 with a 1660ti should and for $750 its an incredible buy. Pros: lightweight, fast processing, ram is a single stick of 8gb - so to upgrade you only need to add another stick of 8. Many laptops that come with 8gb use 2 sticks of 4gb so upgrading means you have to buy 2 sticks of 8gb. Price point is excellent at $750. Cons: out of the box it isnt optimized for gaming, and the msi utility doesnt help much. I had to manually configure the laptop to use the 1660ti for WoW. It did not choose to on its own. The colors on the screen are a little flat. My sons HP has signicantly better color in WoW BUT he is a more avid gamer and actually likes the flatter color as it made things a touch more realistic. I like WoW to look a little more artistic. I also think my daughters ASUS with a 1650 seems to handle environmental textures like grass a little better. All 3 laptops were purchased for $750 each over the past year during different sales. The red keyboard light is rough after a short while. I think i will be turning it off. The ASUS keyboard backlight is much better. Touchpad is stiff and not smooth. Good enough for productivity but not for gaming. There is no separate number pad and no highlight around the W, A, S and D keys. The ASUS keyboard has these things and is much easier to type on. Final thoughts: my uses for this laptop are graphic work, video editing and casual gaming. If the ASUS line of comparable products were not currently plagued with bios issues i might consider returning this one for an ASUS. I still might. The basic takeaway is if you prefer less vivid color that might be a little more realistic, and you can tolerate the keyboard and trackpad, and you can get it for $750 - this is an awesome laptop. For its regular price of $1k i would consider my other options.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for entry gaming - would buy a fan stand

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    Posted .
    Owned for 1 month when reviewed.

    Bought this for my 10 year old for the holidays. I would describe him as a casual gamer - things like Ark Survival Evolved, Roblox, and Fortnite. It’s a very good starting gaming computer for him. The pluses - He can play all the titles he likes on high settings (not max but one level below). It’s fast (as new computers are) and the specs for the Black Friday sales price of $749 were pretty strong. For his gaming tastes I think a 6GB video card was a must and the 1660Ti is a bit below the 2060 but not enough for us to justify the extra (but everyone is different). Same with the 9th Gen I7 - the 10% difference for the comparable 10th Gen I7 just wasn’t something I needed to hold firm for. The minuses - All the criticisms I read are also true - it runs hot when gaming (buy a separate fan stand with USB ports), it is a little plastic-y (be careful with it and treat it like you care about it), the battery life is not that long (keep it plugged in with max battery saving settings), the MSI software suite is ... eh, the microphone really works best if you face the computer and is a bit spotty if you’re leaning back in your chair away from the computer but fine otherwise and it has acceptable but not excellent memory specs (we haven’t needed to upgrade the included 8GB of RAM yet because it’s primarily for gaming and not multi-tasking but there are plenty of cheap upgrades available) and 512gb SSD will last a few more months but will need to be added to eventually and there’s a separate M2 drive slot for that. Overall for the low price and as an introductory gaming computer it’s working well. If you’re very discerning about everything there’s plenty to nitpick as I laid out above. Of all the points I think I would highlight that buying a separate fan stand with extra USB ports would be my number one recommendation for the computer but otherwise, just enjoy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I suspect that MSI contracts for lower grade parts

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    Posted .
    Owned for 1 month when reviewed.

    This is a gaming computer. This product competes reasonably well with my 4 year old high end desktop. The CPU actually outperforms my desktop's i7-6700k by some metrics. Bear in mind you cannot overclock the CPU, but with my benchmarking programs, simulating actual load, it got up to 4.2 Ghz reliably and was far more likely to power throttle or thermal throttle (in that order) than reach full load. During those benchmarks I don't think I ever saw full utilization of the CPU. My system scored in the very middle of the XTU Benchmark curve for its build. The GPU is advertised at 80% of the capability of my desktop's GTX 1070. In reality, I saw about 75% of its power during benchmarking. My GPU performs in the high end of the performance curve for this hardware, but I did overclock it using MSI Afterburner. In game, I rarely noticed the difference, but actual fps matches the power difference. One very nice thing is that the screen is 144hz. This can be downgraded to 60hz using Windows settings (for power saving,) but screen tearing is much worse at 60hz. It runs Cyberpunk 2077 at highest settings at about 45fps, compared to a PS5 which can do 60fps, but only by enabling dynamic resolution and lowering some settings. The GTX 1660TI is not capable of ray-tracing, however, but I haven't even seen that tech in action, so I literally don't know what I'm missing. I took off a star because the build quality is suspect. I removed the back panel to add a second stick of RAM and another m.2 SSD, and during disassembly my wifi card became dislodged, damaging the pins in the slot. This means that my wifi card is now broken, requiring an expensive technician repair, with the factory seal broken... I will be adding a $9 USB WIFI dongle to my system to circumvent this issue, but I am troubled that this occurred at all. I have built my own PC, I have serviced multiple PCIE connected parts. I know what the slot is capable if withstanding before failure, (because I have pushed them to failure before,) and the slot should not have been damaged by that level of interaction. I suspect that MSI contracts for lower grade parts to compensate for higher end specs at a reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything’s good except the battery life

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    Posted .
    Owned for 1 month when reviewed.

    It’s my first time buying a gaming laptop so I wasn’t sure which to pick among acer nitro, asus tuf, dell g13?, lenovo legion 5, and msi. I picked msi in the end to give it a try. The graphics and processor are both good. I could open the laptop on and do nothing, however the battery would go quick. Minus one star for the battery life. Since I already had a MacBook for school, battery life isn’t a big deal for me. Secondly I recommend buying 8Gb RAM for this model. You could just pop up the back and buy your own ram to add it up to 16gb RAM. Idk why it lags when I play league of legends, probably because I don’t know how to change the settings. I played Star Wars battlefront 2017, it runs smoothly on that. It also runs smoothly on Genshin impact. However, it was laggy the first time I boot up Genshin. Another thing I liked about this laptop was that it boots up quick. Just hit the power button and it’ll show the password screen in 3-5sec. The touch pad and the power button both are badly designed. I rather use the mouse for this laptop. It’s sound quality is good too, though not that big a deal for me because I wear headphones. It’s fans are loud, so I wouldn’t recommend for school use if you want it for note taking.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop with a few hicks

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    Posted .
    Owned for 2 weeks when reviewed.

    Pretty sweet thin laptop a bit sturdy as well I got this one on a great deal thanks to the sales going on and though it's had a few ticks here and there for me at least doesn't break the deal or itself sure Ive had a few crashes and one freeze up but it wasn't after the days of updating it was uncommon after that so it's still a decently put laptop though I wish the battery was above 3 cells it won't last longer than a short session after that it's reaching time with the charger for another two hours but aside those cons it's a good piece of tech but be careful when trying to open up the back it is a bit tough to get through and a bit weak on those opening points so a thin piece of plastic can help slide over this thing open after phillips screwing it of cours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming.

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    Posted .
    Owned for 1.5 years when reviewed.

    Great for gaming. Gets a little hotter than expected and the battery life is abysmal, but I am satisfied with the performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Solid Product

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    Posted .
    Owned for 3 weeks when reviewed.

    Product is good, powerful processor, quick boot times, and a decent price, on sale. One thing though, I am new to MSI products, and it runs very hot, even with cooler boost, when (in my opinion) it should not be doing so (based on past experiences and the programs I was running). I talked with a coworker who also recently purchased an MSI laptop that said the same thing, so it may be a manufacturer difference from what I am used to, but I thought that was worthy for the review. Other than that and the Nahimic Companion that won't ever go away, its a great laptop for this price range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop Glad I purchased it.

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    Posted .
    Owned for 3 months when reviewed.

    Bought it before Christmas. Got a great deal. Returned an Asus, that had the 1650 Video card. Bought this to play I-Racing, and MSFT simulator 2020. Plays both without a problem. Bought the Game Pass for Microsoft to try the MSFT Sim. You know to see it the computer would handle it. It has been working great. Only use it for games. Haven't had to upgrade anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MSI is fantastic!

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    Posted .
    Owned for 2 weeks when reviewed.

    I got this on sale for the Black Friday price of $750, and it is absolutely worth every penny! This laptop has a sharp 144hrtz screen, i7 processor, 6 GB 1660 TI and a fast 512 GB NVME drive. It only has 8 GB of RAM, but I found another 8 GB RAM stick for $30 that I will be adding in to bump it to 16 GB total. I've played Far Cry New Dawn at 90 FPS on high settings and Dark Souls 3 at a locked 60, and I've also played VR with my Oculus Quest 2 using a link cable on this laptop. VR games like Walking Dead Saints and Sinners work great and run smoothly, and I am overall really happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    Owned for 11 months when reviewed.

    Excellent product for its value. Great performance in all. By the way for those who would like to get a laptop for your to play Roblox, this laptop is compatible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    Owned for 3 weeks when reviewed.

    This is an all around good gaming laptop for its price. It has enough speed and performance. However I had to give it a 4 star because out of the box the 8gb ram shows in its performance. My advice would be upgrade to at least 32gb ASAP. I went with 64gb myself because I believe in overkill. All in all this is a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful gaming/everyday laptop!

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    Posted .
    Owned for 3 weeks when reviewed.

    I ordered this laptop to replace my everyday laptop as well as something to play the occasional game on and its perfect. I use it for school and researching and some fun games like parkasauras or planet zoo and it runs them beautifully. I'm not a heavy gamer by any means but it works for what I need it to work for. The fans can get kind of loud but I don't really care as long as it runs fine, which it does. Overall, very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the Base Exchange

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    Posted .

    Better than the Base Exchange! Excellent purchase for the price! Exceeds all expectations for performance on gaming and normal school operations. Best Buy ships laptops to overseas active duty military personnel and their families, whereas, the Base Exchange could not even ship the lap top to me when they ran out of stock on base. I could not order the laptop through the base, but I got an even better laptop for cheaper from Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for any task and portable.

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    Posted .
    Owned for 1 year when reviewed.

    It's good and fast for any use this is perfect I am able to do anything I could want to do on this pc!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything on one

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    Posted .
    Owned for 1 week when reviewed.

    I been playing need for speed heat!!!! It run great at 1080p runs ps2 great can’t ask for more. I use it for school and other stuff it’s just perfect been able to do everything on one !! Only part does bother me runs a bit hot 94 but fans are on auto but I did my research that’s normal for intel compare to amd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing first time gaming pc!!

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    Posted .
    Owned for 5 months when reviewed.

    Excellent price and performance it out right plays anything and very smooth and no lag or fps drops! If anyone is looking for thier first time gaming laptop this I highly recommend! Amazing!!! 10/10

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wishing I had chosen a different Laptop

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    Posted .
    Owned for 1 month when reviewed.

    Battery won't hold charge over an hour and when plugged in since the day we got it the battery plugged in says 74% and after 1 hour unplugged it goes dead. I would recommend getting 16gb instead of the 8gb if you are a gamer. I only play one game and I get messages all the time that it is taking all the memory and high usage. I also have to have a fan under it when gaming or it overheats. Good laptop for everyday use but would not recommend for gaming

    No, I would not recommend this to a friend

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