Customer Ratings & Reviews

I bought as an open box, but definitely have no complaints on price vs performance

Returning it today. Worse experience Ive had with a laptop. It took forever to set up windows cause it kept restarting when it updated and wouldn't install. Tried playing Marvel Rivals on 2k low settings and it crashed, froze, and stuttered like crazy. The keyboard buttons have this weird slippery material on it that feels like wax on a cars paint and its extremely hard to push. To top it off the screen has a lot of ghosting. Reminded me on a monitor back in 2000s. Ive owned reliable MSI motherboards and monitors. Thought their laptops would be good but Im going to have to go with a different brand for a gaming laptop. Only good thing I have to say about the laptop is that the case material feels nice and sturdy.

Its working great now. Had one small issue with the screen when playing a game on steam. But just had to switch to intergrated graphics mode and no issues so far.

Great laptop for video editing and photography editing. I am not a gamer so i do not know how it does with that. Probably amazing

It has been a good computer. The one thing I do not like is the power plugin is on the right hand side where I use a mouse. It gets in the way.

Very cool to sit at the bar or something or to just have it like a prop, but it’s extremely powerful

I had high hopes for this laptop. Wanted to use it for school and games. I haven't bought a gaming laptop in years, so I was excited! But now I'm just left with disappointment and savings down the drain. This laptop keeps freezing on me even when I'm not playing games. It also had a lot of flickering issues. Looked for all the solutions, but none can be found. So sad.

I've had this laptop for 4 months now and I use it mostly for MATLAB, Chrome, Deep Learning Python Code, Valorant, and Modded Minecraft. Upfront, the laptop is very nice. It can run the aforementioned programs with ease. The fan blows loudly, but that's not a problem for me. The arrow keys are a bit small and a bit hard to press. These superficial issues are not the source of my 1-star rating, though. I WOULD HAVE GAVE THIS LAPTOP A 5 STAR REVIEW if it weren't for the problems below. 1) This laptop comes with a integrated AMD GPU and a dedicated NVIDIA GPU. Due to recent updates in the past few months, some incompatibility has occurred such that when I use my heavy applications the laptop will freeze and requires a force restart. This happens at least once per day. This problem is ongoing. 2) I had a flickering gray screen when I would wake my laptop up and this occurred countless times throughout the day. With help from the internet, I was able to fix this by altering a setting in the BIOS. (1) above is an ongoing discussion on the internet and MSI has not fixed it yet. (2) is relatively solved and there is a post online that can help. 3) I bought this laptop on Black Friday. When I realized I had the problems above, I went into Best Buy and requested to use my purchased ($400) warranty service. However, because I bought the laptop on sale, I would need to pay them the difference in order to even use my warranty. I initially said I'd give this laptop a 5 star review if it weren't for problems (1) and (2) - I take it back. I'd give it a 4 star review because Best Buy services were unhelpful. Note: MSI Customer Service telephone number has been really helpful and they do the best they can over the phone. However, the ultimatum was that I should send the laptop in for RMA services. Unfortunately, I can't do that now as I have pressing work/class to take care of.

the laptop is very good with games is quiet with fan noise and the ai feature is so smart from the developer.

It can Handel any game i put in it very nice graphics and thin design makes it very portable with a battery life that lasts 8 hours plus the co-pilot is fun too as it learns you!

The computer is a perfect fit for doing cad and cam work. It runs my fusion 360 no problem.

The graphic was stunning. Just make sure you've adjusted the refresh rate before hitting on the game mode. Design is good for both work and gaming use.

Bought one in williamville, ny. Got it home and thw screen started freaking and glitching. After gours of their customer service end up taking it to Erie, Pa for a exchange. 2 hour drive to get it home fornit to do the smae thing. Waited 3 years for a new one to play Harry Potter, just for it to be a streaming laptop.

Awesome Laptop!!! Speed and Temps are better than expected. Very Light and durable being the case is metal.

After a week of owning it the screen stared tearing Al glitching out

Device had a Graphical defect upon unboxing. Returned Immediately and Exchanged for an Acer Pred. Read alot of these MSI laptops are having Display issues right out of the box.

Really nice laptop for the price would buy again. Has handled everything I have thrown at it.

This computer is all thats cracked up to be. Fast processing, ample storage.

After two-three weeks of having the screen would start glitching out. I thought it was just the one I had. I gave it another chance and this one does the same thing. I’m barely outside the returning window and now I’m stuck with it.

Crashed on me a bunch, had to return. Probably not the best laptop in this price range.