Customer Ratings & Reviews

I recently purchased a ReMarkable tablet from Best Buy as I'm a research scientist attempting to become "paper free". I wasn't sure if the device would work for me and explained that to the associate registering the purchase. They explained that my ability to return the device would be greatly extended if I renewed my Best Buy Plus membership. This was very helpful information and definitely gave me comfort as the paperless tablet represents a major shift in the way I take notes and consume scientific literature. Even though I am pleased with the device, knowing that I had a reasonable amount of time to trial it was very helpful.

I've never been unhappy with purchases from Best Buy (and there have been a lot of them over the years). Staff is knowledgeable about their products from cell phones to appliances. Their follow-up membership plans are excellent and extend the customer support. The most perks are with their "total" plan, but we are very happy with the more affordable Plus plan.

Have had a great experience with this membership. The additional return time was very helpful and giving me confidence to purchase an open box laptop,by knowing I had the extended 60 day return policy with the membership. I’ve also received two different promotional $10 my Best Buy rewards certificates, a nice additional perk to offset membership cost. Of course, this promotion has served it’s purpose for BestBuy by encouraging me to purchase additional items. Overall, I would recommend it if you plan to purchase many items, or expensive electronics that you are not sure will work out for your needs from Best Buy over a calendar year.

So far I have found it more useful than expected for future purchases. I mainly wanted the 60 day return period for headphones I purchased since 14 days is not very long to try out a product, but is has become a valuable tool when deciding where to purchase an item. the cost comes out to a little over $4 a month.

This membership is a great value because of the price match guarantee. We bought a LG washing machine last month and the price went down last Friday and we got a refund back because the washer price went down during Black Friday.

The delivery was very good the product was ok. The TV occasionally blacks out for a couple of seconds which is annoying especially when it does so at critical points. In addition, it comes from the factory with a backlighting (brightness) level set at its highest which can affect the life of certain component parts, and I do not know how to change it. Other than that, it's good value.

I had recently bought a new computer from Best Buy. Unexpectedly I ended up in the hospital and never got to set my computer up until after the fifteen day return policy expired. Upon setting up my computer, we found out it had major hardware corruption issues. Not knowing what to do, I asked Best Buy for advice. The manager, Collin not only took care of the problem, but I got some money back since the computer was now on sale. He signed me up for the Plus plan which now gave me more time to see if any more problems arose with my NEW computer that he had shipped to me the same day! On a Sunday! I was so overwhelmed by his kindness, I cried. In a crazy world, this young man was tops!! Top rating for his service and his human kindness !! And now I am getting a 25.00 reward toward purchases. I have this plan for a year and will never go without it again!

The membership is a fantastic value for any shopper at Best buy whether you shop regularly like me or just every now and then. The savings opportunities are amazing. Special prices for members. That's a fantastic quality to have in your membership. The extended return policy gives you the opportunity to experience your purchase without worrying about whether or not it fits in to your lifestyle. That's that's a huge opportunity that no one really offers. I have spent so much time talking to knowledgeable people that really understand where I'm coming from in store and in chat. Rather it's trying to figure out what fits inside my PC setup that was all brand new from the ground up purchased from Best Buy, or just talking about new exciting things coming to the tech world, or just the amazing culture that lives in my store, in Huntsville, Alabama, and I know many other stores, it's always a great experience. The ability to not have to worry about returning something if it goes down in price and just having the price match done online without having to go into the store. It is just a simplicity that isn't available at any retailers I can think of. This membership is really priceless.

Best Buy is my favorite place for appliances. They're friendly and trustworthy, their prices are fair, and when you ask questions about a product, if it no longer works, they either replace it or give you your money back.

I love my My Best Buy Plus™ membership. It's been a game-changer for me, especially since I buy most of my tech from Best Buy anyway. The annual fee pays for itself after just one or two purchases with the member-only pricing. The extended 60-day return window is also a huge plus. It just gives me peace of mind knowing I have plenty of time to test out a product to make sure it's the right fit.

My Best Buy Plus membership has been a solid value so far. The exclusive member pricing has already saved me money on a few purchases, and the free shipping makes ordering things last minute really easy. I also like having extended return windows, which takes some pressure off when I’m deciding on a product. Overall, the membership has been convenient and well worth it for me. It give peace of mind especially with the benefit of using geek squad.

The sales guy “King” was super helpful & was extremely knowledgeable in the Memberships ratings. I was thrilled to get in on the deal to help save money yearly or have easier Returns if I needed to

Definitely get the Best Buy Card!! Never worry about purchase receipts! Everything is stored on your account! Great deals. Great warranty services. Definitely pays off when you have teenagers that need new electronics every month!

I was interested in purchasing a laptop to replace the previous laptop that I purchased from Best Buy. Both experiences were exceptional. In these days when people do not have a clue how to treat a customer, Best Buy did a wonderful job. They acknowledged me as a customer, asked if I need help and allowed me time to make a decision.

Extraordinary piece of mind from start to finish when it comes to Best Buy member ship. Unlimited device service from Geek Squad and quality service from Best Buy are nothing short of exceptional

Good reward program — so the sales representative at Best Buy had me sign up for the rewards program because it gave me an additional percentage off my refrigerator purchase so it was worth signing up for otherwise I would not sign up for a rewards program I would never pay for one because I don’t purchase that many thanks. So thanks for that Best Buy

I bought my stove and microwave at Best Buy not because of the price but because because of the employers that worked, there are so wonderful easy to talk to and give you ideas if you need any and that’s why I became also a member cause I like their product and I like the people the store everything about it I don’t need to recommend anybody to go to Best, because people know Best Buy already is well known and well respected by what I will recommend is that you keep on getting your needs your goods at Best Buy you don’t need to look any other place else

The membership is easy and convenient to have. Instead of 30 day you get 60 for returns. If you see an item you purchased within your time frame on sale you can call to get the sale price without having to go to the store. Your items are also insured.

I’ve had the My Best Buy Plus™ membership for a few months now, and I honestly wish I had signed up sooner. It’s one of the best value subscriptions I’ve come across in retail. From the moment I joined, I started seeing the benefits — especially the exclusive member pricing, which already saved me more than the cost of the membership! I recently purchased a few big-ticket items (a PS5 accessory, a coffee machine, and headphones), and the savings alone were impressive. What I also love is the free 2-day shipping with no minimum — super convenient, especially when ordering tech or gifts at the last minute. The extended return window gives me peace of mind, and their customer service has been excellent every time I needed help. If you shop at Best Buy even occasionally, this membership is 100% worth it. And if you shop there often, it’s a no-brainer. Best Buy really nailed it with this program — it feels like they actually reward loyal customers. Highly recommend it to anyone looking for real value and perks without the fluff!

Great membership honestly. I bought my membership for my computer. Just updated all the drivers took out the foam from inside, ensured all cables were plugged up correctly and ran better than expected. Now if anything were to happen for the next year Ill feel good about taking it back. I would 100% recommend this purchase to anyone.