Customer Ratings & Reviews

I would recommend this membership to people because it gives you 60 days to return product if you’re not satisfying

This membership is a real value; the discounts it offers are wonderful. I love the peace of mind that comes with having protection plans for my purchases!

Overall good value but geek squad doesn't apply to kitchen appliances -- i was told to contact the manufacturer after a stove top burner stopped working in less than a year

Had a WONDERFUL EXPERIENCE being helped by Alyssa Michelle, even though he worked in the back she answered the question I originally stopped and asked about But WENT ABOVE AND BEYOND THE CALL OF DUTY, because she didn’t even work on the floor. That Store representative ABSOLUTELY POSITIVELY DESERVES A RAISE AND MORE. Being new to the area and the state She 100% made us feel welcomed and informed with this purchase and she helped us to make a decision we wouldn’t regret telling us all the strengths and weakness’ wit each brand without talking down on any brand or Unit. How she didn’t that we are still amazed by. THAT IS AN ABSOLUTE SKILL, and she needs to be acknowledged for that. And hopefully she gets a raise on top of a raise she was that deserving. We love our membership and the Service we received And again the service was done with such grace and patience all while being informative and not rushed. This being a major purchase for a home, and a new home at that can be a little intimidating when looking at a sea of appliances but that went as good as anyone could ever ask for. Definitely promote her, because she made best buy a part of our lives forever

The cordless phone has met what I need in the various rooms in my home.

There is awesome, I don’t have too much time in USA and in my first job and the best offers with Best Buy I win a lot about technology

I got the membership that was included for a product I purchased. After exploring the Plus plan, I was happy to see it has some good benefits such as 2-day shipping and 60 days return window. It also enables some member only prices and discounts. But these features are not convincing enough for me to renew the plan with my own money.

Jay is great helped me make the best decision for what I was looking for given I have little space for product. The delivery team with Geek Squad made things easier for me being handicap with set up.

Honestly thought I was being upsold when I got my laptop at MSRP, but considering if was like $50 I thought why not, I just got my tax refund if it helps this guys numbers then it's all good. However, the following week I was able to get a retroactive price match on my item since I was in the 'return policy' date range, which saved be $426!!! Absolutely crazy, so since then I've been watching the membership exclusive deals and to see if I can get a good bargain. Would reccomend to my friends who also frequent best buy as one of their 'happy places'

I have been pleasantly surprised by this membership experience so far. I get access to helpful personnel and treated as a valued customer! Thank you, Best Buy. P.S. Not to be included in online post...I bought a LG 4C 55" which I'm very happy with. Though, was was so dissapointed that it did not get marked down unlike the 65"+ versions that got drastic markdowns, close to what I paid. Feels like did not get the value I should have.

Excellent service!! I haven't had this service for a very long time, but I'm extremely satisfied with the product!! The staff and Geek Squad are very helpful and knowledgeable!! Definitely would buy from this company again!! Five stars!!!

if you shop at bestbuy this is probably worth every dollar it cost, so much opportunity for saving money, longer return times compared to the 14 day period so if an item goes on sale in a 60 day period you can go back and price match your item which i’ve gotten extreme use out of i’ve saved around 900+ usd

Overall, it's a vood program. I bought the membership when I bought my laptop, because there was a deal to get money back, so it paid for itself in that one purchase. The deals seem few and far between, so I will cancel once my year is up.

I have not needed to use it yet But I like the peace of mind knowing it is there if I need it.

I was able to exchange my laptop for the one I wanted originally (but had increased in price). However, I would only recommend the plus membership for those who shop for Best Buy items regularly.

Geek Squad really helped because Owner’s information needs improvement.

This helps with their return policies and helps to make things way easier !

The combination of membership pricing and Geek squad coverage is priceless.

Wonderful benefit especially when needing to upgrade tech within your home.

This membership is a real value, though could be just a tad less in price .