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Customer rating

Rating 4.5 out of 5 stars with 122 reviews

91%would recommend to a friend.
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91%
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Expert rating

Rating 3.8 out of 5 stars with 2 reviews

Page 6 Showing 101-120 of 122 reviews
  • Rating 4 out of 5 stars with 1 review

    Cleans house well

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Home use

    The neato D6 does a great job cleaning the whole house

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great vacuum.

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    App

    This is my second Neato vacuum as replaced an older first generation model. This new device is a lot quieter, and seems to clean alot better then previous model. Setup was easy with the app. Ran once to create floorplan and set up no go zones. The square design really gets into corners and picks up dirt. Definitely recommend this vacuum.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Pretty good robot

    Posted .
    Pros mentioned:
    Floors

    I have had a Roomba, and Samsung robot and by far in terms of getting the job done Neato hands down but there are some cons. The vacuum pattern of Neato makes so much sense and honestly all of the robot vacuums need to follow suit. Instead of a random vacuum pattern and missing spots Neato thorough and goes in a snakelike winding pattern throughout the whole floor and is able to get every inch. It’s much quieter especially compared to the Samsung which is bulky the Neato is sleek even town to the charging station. What surprised me was I didn’t have to stop it myself! I tested it out first in my room and honestly after about 8 minutes maybe? It just went back on it’s own I thought something was wrong but it quickly and efficiently vacuumed my whole room before I realized it! Con: CONNECTIVITY ABD THE NEATO APP. The Neato app for ihone is just a joke honestly it’s only rated 2 stars and I see why. As we speak still cannot use it. When I tried to connect Neato to my network it took multiple attempts and I finally just gave up and I got a notification that it connected to my network after an hour but the app says the robot isn’t connected despite me getting everything setup properly. I tried to go through the steps again the next day same issue so I just decided to manually start Neato. It’s not good that the description is app controlled robot vacuum but the app is below subpar. Other than that overall good quality vacuum and my favorite so far. A remote would be a nice alternative.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Dear Customer,

      Thank you so much for taking the time to review your D6 Connected and for sharing your honest experience with the robot. We're glad you found the robot great overall, but we're very sorry to hear about the connectivity issues you're experiencing.

      Our Customer Care team would be more than happy to assist you getting your robot working like it should be. We kindly invite you to email rosie@neatorobotics.com and include the ticket number 553814 in the subject line and we'll contact you.

      -Your Neato Team.

  • Rating 5 out of 5 stars with 1 review

    Works beautifully! Can’t live without it!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Furniture

    We have a three level house. The first one has done an awesome job but we wanted a second robot because we run it all the time. At first I was skeptical that a robot could do a good job but boy was I wrong. It is absolutely amazing to see all that this robot picks up daily in its bin. Plus it can go under furniture where no normal vacuum can reach. It leaves orderly straight side by side lines on the carpet showing where it has cleaned. I am an OCD person and I easily give this vacuum 5 stars.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Very smart but can still get stuck

    Posted .
    Pros mentioned:
    App

    Easy to setup. Perform well. Smarter than Roomba random algorithm. Initial learning of floor plan needs the user to watch over and definitely requires the use of the magnetic strip. Once the floor plan is learned, you can just draw no-go line on the map to block area you don't want the robot to go and this work well. One major flaw is the raised round laser cover, it will think it can fit under cabinet but the raise round laser cover will cause the robot to be stuck under the cabinet. Because of this, magnetic strip must be used during initial run and later use the app's no-go line to prevent the robot from getting stuck. It will be better if the app allow the user to direct the robot to vacuum a specific point or area.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Jason, thank you for this feedback, we really appreciate it. We will pass all of this feedback on to our development teams to use on app/robot updates! Thanks again! Your Neato Team

  • Rating 5 out of 5 stars with 1 review

    Love It

    |
    Posted .
    Owned for 6 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Set up

    Had minor issues with the app during setup but those bugs seem to have been updated. We use it on our dark hardwood floors 3 times a week. Does a great job with the dog hair from our Golden. Low profile design, fits under furniture and the grid it follows does a great job. Would buy it again.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    fragile. falls apart after a year

    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Furniture, Stuck

    I bought this last year around Christmas time when it was on sale. This vacuum was great until it was not. i ran it every day, cleaning the sensors and brushes weekly. now it gets stuck in every impossible way you can think of. it gets stuck in open corners, tries to back up onto chair legs. it wasn't long after that the wheels started making a clicking grinding sound and i needed to replace both wheel assemblies. maybe a bad firmware update? wasn't worth the money for the frustrations and annoyances it caused. i'll replace the wheels and see what happens but buyer be warned. these are fragile, should be made better, and should be easily repairable or be self aware when in need of repair.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Dear Valued Customer,

      Thank you for writing a review for your Neato robot. We appreciate you bringing the problems with the functionality and navigation of your robot to our attention, and we'd certainly like to look into this and find a solution for you. Please contact us at Rosie@NeatoRobotics.com so we can get in touch and proceed with this case.

      Your Neato Team

  • Rating 5 out of 5 stars with 1 review

    great vaccumm

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality

    Better than my 4-year-old Roomba. Bought this since my 4 year old roomba is getting old and lazy. I have to purchase another robot to help my roomba. better cleaning power andbattery last longer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Vacuum has really cool features

    Posted .
    Cons mentioned:
    Stuck

    There is a lot I like about this vacuum. It has a long battery life, web application, and powerful suction. The web app gives you a visual map of where the vacuum has been. I have another brand and the suction and features are superior. So why 3 stars? This vacuum struggles to get back to base. I have used it 6 times and it has failed to complete the job without getting stuck and requiring human intervention. I have an area rug that it gets stuck on. It is pretty shaggy but my other model works around the rug. It gets stuck under my bed. There is a way to block off areas with the app but I have not been able to figure it out. Many great things and if your surface is pretty consistent, it might work perfectly. For me, it does not.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, sorry to hear you've been having this issue, we would be more than happy to help with this, please email rosie@neatorobotics.com and have 557672 in the subject line. We look forward to hearing from you. Your Neato Team

  • Rating 4 out of 5 stars with 1 review

    So far so good!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Mapping

    Used the neato several times already. I like the plan maps it creates for future quick start up. I also like just placing it wherever to clean a custom room. So far we've operated it 3 times. Works well so far.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    So fa,great

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality

    This replaced and eco-back row bad that committed suicide after when I have years – the battery died. It was mediocre. So far the Neato is very good. It cleans better,faster it seems to be more “at ease“ with our dog. It is an improvement.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Works fantastic, but this is the 4th one we’ve own

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality

    I’m very happy with how well it cleans, better than any upright I’ve owned. I certainly learned to buy the insurance

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Could be better

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Stuck

    Gets stuck a lot fell off the steps. Does pick up well. Sometimes can’t find the charging base

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    New Neato

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    App

    Like the WiFi - App capability’s of this machine. Our 3rd and the best so far.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Really vacuums well!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Cons mentioned:
    Set up

    We really love this product! It is a little tricky to set up, so watch as many videos as you can. They help a lot! But it is so worth the time it takes to set up. Love the results!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome Robot

    |
    Posted .
    Pros mentioned:
    Mapping

    I already owned a D4 as was very happy with it. The D6 came out and I love the no go line feature as well as the fact it is even better in picking up pet hair. Does a great job and maps out the room, so it isn't just bumping into things to figure out where it is going. Great product.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, this is so great to read! We're delighted you've added another member to your growing robotic family! We really appreciate it! Thanks again! Your Neato Team

  • Rating 5 out of 5 stars with 1 review

    Excellent purchase

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Loud

    The Neato D6 exceeded my expectations. This does an excellent job. Wouldn't say it's too noisy but it does make some noise. Very happy with this purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Vacuum works excellant

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Cons mentioned:
    Furniture

    Everyday vacuum comes on at eleven a.m. spends about a hour. The nice thing is that it goes under furniture every time.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Works great

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Mapping

    A little louder than the other one we had but much more powerful. The mapping feature on the vacuum is great. Does not get stuck nearly as much.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Good smart vacuum bot

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Home use

    Reliable and works well on my shag carpet purchased from Home Goods.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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