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Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 147 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

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  • Rating: 5 out of 5 stars

    The best robotic vacuum you can buy

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    Pros Laser mapping is far more accurate than camera mapping Unlimited No-Go zones via app without buying tape or towers Report shows where it has vacuumed each time Vacuums in consistent straight lines With gentle navigation it keeps an even distance from everything without missing Parts that wear and need replacement are easily accessible Waste bin is comparatively large Can be picked up and if put back near where it was can continue without getting lost Never seems to get lost Works reliably even in the dark Works fast without repeatedly cleaning the same areas Alexa voice control Can raise back end to try to get unstuck Easily traverses even higher pile carpets and area rugs Straight path for debris means no odd spaces to clean out internally Offers two different brushes depending on priorities Cons No-Go lines only work with app Sometimes tries to repeatedly climb items like speaker stands No real quiet mode Brush doesn’t seem to do a deep cleaning Communicates through tones you must memorize instead of voice Errors for clogs are vague No dust sensor No full bin sensor Spot clean is not configurable No option to clean just one room Although robotic vacuums are nothing new, having one that vacuums reliably has been a problem. Neato, more than any other brand, seems to be the company that seems to have finally solved the issue. The D7 is the top of the line robotic vacuum in the series from Neato. All their vacuums offer similar features with laser mapping and interchangeable parts but what sets the D7 apart is what are called virtual No-Go lines. As the D7 vacuums a room, it starts by vacuuming the perimeter and finding the walls. When it gets to a certain point in the room it will stop and rotate the use the laser to map everything out. What is great about this is as it goes around the perimeter it picks up all the debris near the baseboards and then quickly vacuums the interior. It systematically vacuums room by room, using narrow passages to define what is a room. Unlike other vacuums, this technique means it reliably vacuums every accessible area every time and doesn’t get stuck in a loop vacuuming the same spot over and over. Not only that, but if it must navigate around an object it still has no problem vacuuming straight lines. This is a refreshing change from other brands that often seem to be obsessed with cleaning the same room or vacuuming random diagonal lines after avoiding a piece of furniture. As part of the mapping technology are what are called virtual No-Go lines. After the D7 has had a chance to vacuum your entire house at least once it will present a very detailed map of your house, including square footage, and allow you to define what are called No-Go zones. To create these zones, you just draw a line with your finger to block off an area. Once saved, the D7 will avoid vacuuming those areas. No need for barrier tape or towers. The system works very reliably and about the only downside is that it only works when you start cleaning via the app. For now, if you initiate vacuuming via Alexa the No-Go lines aren’t used. If for some reason you need to create barriers outside the app, the D7 does come with conventional roll of magnetic strip. The included manual is lean on details of maintenance, but information is readily available on the internet. Once you see how to do it, the process is actually very simple with no tools required, except the included cleaning brush. If you unsure of maintenance intervals, a handy guide is inside the waste bin compartment. The air filter, combo brush, and spin brush are quick an easy to change. If you have pets with a large amount of hair, it would be best to run the vacuum more frequently. For the first week as it vacuums you may find it gets clogged with pet hair in the intake tube to the waste bin. Thankfully with a straight vacuum path through the D7, cleanup is very easy. After you establish a schedule for vacuuming and the D7 catches up you might be able to have it clean the entire house while only emptying the waste bin at the end. As mentioned before, the D7 is excellent at vacuuming straight lines in carpet to give a freshly vacuumed look. If you prefer more distinct carpet lines, a different brush bar is available as well at the expense of being less versatile on varied surfaces. If you have a deep pile carpet, the D7 refreshingly is excellent at traversing very tall thresholds. It had no trouble climbing up the edge of a deep pile carpet. However; if you have a deep shag carpet you might find the smaller brush bar might not clean as deep as you want. That said, for deep shag carpets your best bet might be a traditional upright vacuum. The D7 has a quiet and turbo mode. The quiet mode is certainly quieter but not to the point you could comfortably watch TV with it running in the same room. The suction overall is very good. Regardless, robotic vacuums shine when they can vacuum regularly. Although the suction has improved, they just can’t compete with an upright on a single pass. By scheduling it to vacuuming regularly, the vacuum gradually makes progress and will keep with a clean floor that stays looking clean all the time. Long ago, higher end robotic vacuums evolved to stop wandering aimlessly around the room to vacuum and learned to vacuum in systematic straight lines. Up until recently what had not been fixed was how they would slam into your furniture and rub up against walls as they finally learned to vacuum straight. Refreshingly, the D7 is smart enough to avoid hitting things constantly. On the default settings it will still occasionally rub walls, but a nice feature is hidden in the cleaning settings that can fix even that. It’s called Extra Care Navigation. When enabled, it will keep about a ¼ inch gap from objects and let the spin brush pick up in that area. This allows the D7 to gingerly avoid touching any of your furniture while cleaning thoroughly. It also helps prevent it from going under certain chairs and tables that would tend to cause it to get trapped. It might mean an occasional light, manual touchup is needed but the tradeoff is well worth it. Even with this extra care navigation and ability to climb higher rugs there is still one weak area of the D7. Because it can climb high ledges you might find it will dutifully try to clean the bases of certain items such as speaker stands or floor lamps. As it climbs up the base it will get stuck. A neat feature is as it gets stuck it can extend the wheels and try to back off the obstruction. In the case of these bases though, it just returns right back for another pass. A simple addition of a No-Go line fixes this making it only a minor inconvenience but one to know nonetheless. Another area that has cause problems in the past is how previous robotic vacuums handled getting stuck or even lost. With how advanced the D7’s mapping technology is, getting lost is a thing of the past. Even if it gets stuck or clogged you can lift it up, fix the problem, and set it back within two feet of where it was, and it is able to continue and even find its way back home. In fact, in nearly two weeks of daily vacuuming the D7 is the first vacuum to never have an issue finding it’s way back to the charging base. One oddity of the D7 is when you decide to stop a cleaning session. Regardless of if you press stop or pause, it will not return home. If it is in the middle of the cleaning cycle it isn’t a big deal. You just press dock and it cancels the cleaning. Where is can be a bit odd is if, say for instance, you are watching a movie and it starts the cleaning process. You must wait a few minutes into the cleaning for it to recognize where it is at, so it can find the base and allow the dock button to activate. You could press stop and just put it back to the base yourself but oddly it seems to get stuck on the dock if manually placed there. As with all oddities of the D7, this is very minor and has an easy workaround. Overall, the Neato D7 is arguably the best robotic vacuum on the market even if just for the excellent laser mapping technology. It still has room for improvement but, unlike other brands, the flaws are so small that the Neato vacuums really do end up saving you time since they don’t require constant human intervention. Once your routine is set up, the only human intervention required is to empty the dust bin and replace some parts every few months. If you are in the market for a robotic vacuum, it’s hard to go wrong with the Neato D7.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your in depth and detailed review, Craig. We're very proud of our ground breaking new feature we've been able to release in the No-Go lines. We plan to evolve and improve this feature with time, so keep your eyes peeled!

      We're really proud of our robots ability to map and navigate in an efficient manner, and the added bonus of getting them straight lines in your carpet or rug!

      It makes us very happy to hear after all this time you've finally found the robotic vacuum cleaner you require, and it makes us ever happier that robot is a Neato Robotics vacuum!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    We've welcomed Auntie Pattie to the family....

    Posted
    jestro88
    • Tech Insider NetworkTech Insider Network

    This was our first foray into the world of robotic vacuums, and it has been a great experience so far. While we haven't completely abandoned our first generation Dyson DC07, it is good to let that hand vac rest its old bones while the Botvac takes on more of the day-to-day chores. Out of the box, the Botvac was extremely easy to set up, and my wife took a special pleasure in naming her new ward Auntie Pattie when she downloaded and installed the app, which was equally simple and user friendly. From first appearances, I loved the 'D' shaped design, it stood out from the standard round build on competitor units, and that seems to give this unit an edge in being able to get tighter to baseboards and flat surfaces. This shape allows for a long rotating head up front similar to what you would find in a hand held vac, with a smaller round rotating brush that works to kick up anything stuck in the corners, which is a great design. Really like the brush metal plating on top, as well as the plastic bumper that allows it to gently figure out what it is navigating while not getting nicked up, or nicking any furniture up. The top plate comes right up to uncover the dustbin, which could definitely stand to be a bit bigger. LED indicators on top show cleaning mode, battery/power & WiFi connectivity, all good info to see, but the app is where this unit shines. After initially letting the unit charge overnight, we cut it loose to sort out the main level of our house, which is about 1000 s.f. Watching via the app how it 'learns' the house was pretty amazing, as it maps out its travels and you can instantly see where the 'voids' are in its cleaning path on a graphic representation of the floor plan it creates while cleaning. While the app allows us to create boundary lines (a great feature), it sensed our stairs to the lower level and didn't progress on a death plunge to the basement, it just went along to clean the rest of the upper level and ignored the drop. This unit can struggle a bit with chairs and cords, as all robotic vacs will, but it 'programmed' us to have better cord management, and to pull out chairs when we were leaving the house, a very small price to pay in time and effort which allowed for easy remote cleanings. It gets under furniture it can clear without pause, and we have yet to see it get really stuck. If you take the time to learn where it sees a challenge, you can make minor adjustments that will allow it to flourish. In Eco-mode for a daily clean, the Botvac works really well with crumbs and dirt, as well as dog hair (we have a long-haired beast that sheds a full version of itself every week) without struggle, and on a battery charge of roughly 1 hr 45 mins. It did ignore some larger scraps of paper, but on the whole it tackled an area with multiple floor materials (carpet, hardwoods, area rugs and tile in the bathroom) with gusto and with equally clean results. In turbo mode (great for spot cleaning for individual rooms/spaces before guests/mother-in-laws arrive) it churned out a great cleaning on about a 30 minute battery charge before needing to dock. The only challenge we've seen is that this unit can use a low-power internal alarm that forces it back to the base in time. Ours fought the good fight like a soldier, and died in the field twice without getting home. Seems like a simple routine that could be written into the code to allow it to get back to a charge and live to fight another day. As noise levels go, it is pleasantly low on Eco, and expectedly louder in Turbo, no great shakes either way to us as we expect some noise when cleaning. Maintenance is fairly simple with brushes that are easy to access and comb out, an easily accessed air filter and the aforementioned top-access dustbin. Simple, as life should be with a robotic maid. Many pros with this unit that we will be enjoying for the foreseeable future, vacuuming on the whole isn't something anyone really looks forward to, and Auntie Pattie delivers a deserved break from that action for me and my wife. The dustbin could be larger, but I suspect Neato knows that and provided that largest the unit could accommodate, not sure what sacrifice in design would need to be made to make it significantly bigger, but I suspect the product engineers do and made it as large as they could. I can't really ding them for that because, well, they made it so I'm not vacuuming anymore. The app control is next level stuff, being able to vacuum while at work with the touch of a button does actually make me smile, and the mapping and learning component is something you just aren't going to find in many other units. Last but not least, our dog has had a long standing adversarial nemesis in the hand-held vacuum, which he runs from as if the devil itself was in pursuit. The Botvac earned a few curious glances, but pup walks around it with ease, and most importantly, without fear. Two paws up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Jestro, thank you for the awesome review! We're delighted to hear your pup is made friends with the D7! The D7 is a great addition to any home that has pets! The D7 is excellent at picking up pet hair and all that pesky dust and debris! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Worth the Look

    Posted
    DaveW
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is my first foray into robot vacuums, and I'm glad to see how far they have come. The old robo-vacuums were clumsy, slow, and just cleaned OK. The Botvac D7 on the other hand has been wonderful. I haven't felt the need to go back over the carpet with my regular vacuum, and the straight lines look great. I've been using the D7 for a few weeks now, and I have yet to have any issues. My house has 2 small children and 2 short hair cats, and the D7 keeps up just fine. The initial setup was pretty straightforward. The hardest part was locating the dock in a space with 3 feet of clearance all around. I ended up putting it in my guest bedroom, while not ideal it has worked out pretty well. I am using an older Android Tablet to control the unit since that is always in the house (and I have a...Windows Phone :[ still). The app and the robot connected straight away (follow the quick start guide, and you will be fine) - I named mine Bender. You first have to run an initial clean of the house in order to build your map. I picked up everything and set my house up like it would be on cleaning days (this is recommended). The D7 bumped and twirled around my house for about 45 minutes before it finished. My house is a split level, so the cleaning area for upstairs is only about 450 sq ft. Also, I cautiously sat at the top of my stairs while the D7 was finding its way around - it's supposed to detect dropoffs and stairs, but I wanted to be there just in case. In the end it was fine, no Thelma and Louise launching off a cliff. After it was done I had it run another clean in order to setup the No-Go lines. This time it only took 35 minutes to run around. In these first 2 runs I only came across 2 issues. The first was the D7 got "stuck" in its initial run near the top of the stairs. It knew the edge was there, but for whatever reason it determined that it couldn't safely turn around right there after it bumped into the banister molding at the top of the steps. It called for help, so I picked it up and reset it about a foot away. The second issue arose during the second cleaning. The D7 went under a bed that is about a 1/4" too low. It managed to squeeze under but it couldn't make it out. I lifted the bed up slightly, and the D7 made its escape. After the second run I setup my No-Go lines (screenshot attached). I lined out a few areas, and cordoned off the 2 spots where the D7 got stuck. I put a line even with the edges of the banister molding (about 2 inches from the edge of the steps), and around the bed it got stuck under. After that, no issues. The No-Go lines work really well, and are much better than the magnetic strips. I also No-Go'd my bathroom, which was more convenient than remembering to close the doors. I have yet to come close to the overall runtime of this unit (I think its 2 hrs in ECO), and 1 cleaning just about fills up the dustbin (darn cats). I'm thinking about just letting it run in Turbo mode, but I haven't got around to toggling that setting. Noise wise, the D7 isn't too bad (note: in ECO mode). It's much quieter than my stick vacuum, so it doesn't bother me if I run it while at home. The app is pretty easy to navigate, and I haven't had any issues there. I am planning on picking up a Google Home device mostly to use the voice control for the D7 - it will feel nice to order around a little robot. I have fiddled around with the manual control setting. It's kind of cool to drive the D7 around, but the controls are just a little hard to master and input lag makes it difficult to be really accurate. Its a cool feature though, and my kids love it. Other thoughts: There are a few things I wish the D7 did. The No-Go lines are a game changer feature, but I wish they could be expanded upon. It would be nice to have a room sectioning feature, like marking an area as the living room, kitchen, etc. Then you could do a spot clean of just that room, and it would return to the dock. This would be nice for anyone that sees one room get noticeably messier than other rooms. Also, since I live in a split level home I have 2 floors that make up 1500 sq ft. Right now I can only have the upstairs mapped, and I have to do an unmapped spot clean for downstairs. It would be great if the D7 could store multiple floor plans for situations like this. I know the bot needs a homebase for a floorplan to work, so I would be open to buying an additional second home type dock for this feature. Right now the cost of robovacs are just too much for the average person to consider 1 for every floor. For now this is a great little robot, that is perfectly happy to take orders and clean up after my family. I don't live in fear that it will one day rise up and destroy civilization.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Dave, thank you for this awesome feedback, don't worry, robots taking over the world is a little while away! We will certainly pass all of your feedback on to our development teams for future updates and designs. Your Neato Team

  • Rating: 5 out of 5 stars

    There is no better, this is the gold standard.

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    The Neato Botvac D7 Connected is Neato Robotics most recent top of line robot vacuum. Let me start by saying I own a Roomba 800 series and the Neato predecessor to the D7 , the Neato Botvac Connected. Hands down, the Neato vacuums are the best in every respect and the best of the best is the D7. The Neato Botvac D7 navigates better, cleans better, the battery last longer and it cleans faster. The competition just does not stack up and I have looked at them all - Dyson is too tall, too expensive and the battery life is not good, Samsung is too tall and too expensive, Roomba does not get into the corners and takes longer to clean. All the competition does not clean as well nor have as good as an app. So let’s look at the features, functions and benefits and how they stack up against the competition : Design - The first thing you will notice is the “D” shaped wedge design vs the round design of the competition. This enables the brush to get closer to corners. Think about competition, how does a round object possibly get into a corner as well as squared off design? In reference to the brush, do a search for pictures of the brush design on the D7 and brush design of the Roomba. Actually, Neato has the pictures on their website. You will find if you flip the units over the Roomba has a long brush that nearly goes end to end where the competition has two counter rotating blades in the center of the unit and only about half as long. Basic common sense is the Roomba brush ( which is an actual brush) will do a better job. There are many other design features I could go over but I think that tends to just make the review too long. Anyone can go to Bestbuy or Neatorobotics for the full design details. I would suggest going to Neato’s website over Bestbuy’s site, Neato really did a fantastic job and there is everything you need to know. Navigation, the mobile app and cleaning - Neato laser mapping navigation system is top notch. The D7 had no problem navigating through my 800 sq. ft. apartment ( as the predecessor did nearly as well.) When you first run the D7 it has to map out the area so you can create "no go zones.” Those are zones you do not want the robot to go. The prior version used magnetic boundary markers ( this version comes with them as well but you may not need them.) The D7 had no issue navigating around tables, chairs and across carpets, tile and wood. The app is fantastic, simple to use and easy to set up the robots. I already had the app installed for my Neato Botvac Conencted and was able to get my new D7 robot up and running in a few minutes. It was a bit confusing at first because I am running two robots from the app and it appeared that I lost one of the robots. I was wrong, couple of swipes and there they were : Ultron and Jarvis. You don’t have to worry about Ultron, his shell is no longer vibranium and he has yet to shoot lasers out of his eyes. That’s funny to fans of the Avengers , not so much to everyone else. But I digress. Cleaning was fantastic. To be honest , I did not think it could get any better than the Neato Botvac Connected but the D7 does. It was far superior to Roomba 800 series, there was no contest. I am not sure why the D7 does a better job than it’s predecessor ( the design is so similar) but I think part of it has to do with the brush and maybe it has a stronger motor. The Neato D7 battery lasted over 90 minutes cleaning ( I have seen ratings for over 130 minutes for Eco mode and I run it in deep clean mode) and it methodically covered 600 sq. ft of floor space. I have read some reviews that the Neato D7 is loud when it is cleaning. While loudness is subjective, I did not find this loud at all. To test that, I ran a sound meter on my phone and recorded a db rating of 64 at about 6 feet away. That is the level of a conversation and a typical vacuum is about 70 db ( about 60% louder.) So you can see what I did like , what about what I do not like ? I did run into issues of the initial run in creating no go zones. For some reason , it had to run 2 times before it created a map to be used for no go zones. Minor but worth mentioning. Then several days into using the vacuum, it would not connect to the internet and I could not control it through the app. I am guessing there was some type of update that caused this. Regardless of the reason, the vacuum was stuck in trying to connect. I had to install it again and pair it to the internet. That was a bit more unsettling and I could not find what would have caused the issue. Once the D7 was reinstalled, there have been no issues since. One design feature I do not like is the rotating side brush. It is a small brush that rotates and it is supposed to get into corners and brush debris into the main brush head. I can honestly say that it does nothing on carpet and almost nothing on hard floors. It is held on by a magnet. To be honest, it appears to me , Neato put it on simply to compete from a marketing standpoint with Roomba. Roomba has much stronger and larger brush . But you know what? Roomba has to have that in order to get around the inferior round design and center mounted brushes. I do not even think Neato has to have this side brush, the wedge D shaped design is that good. A minor complaint is finding a replacement main brush. In comparing the brush between the D7 and Neato Botvac Connected, the D7 has a straighter brush design whereas the Botvac Connected is more of a spiral design. I could not find a specific part number for the main roller brush that came with the D7 and would like to buy back ups like I have for the Neato Botvac Connected. It looks like they are all compatible with each other but I want the exact that came with the D7. When I go to the Neato website , it lists brush as the Neato Botvac Connected Series Spiral Combo Brush but when I click on it to buy it from retailer, it takes me to the brush kit instead. It is all a bit confusing. Neato, it would be helpful if you could part numbers somewhere so people can differentiate the accessories. Conclusion - The Neato Botvac D7 Connected is simply the best robot vacuum you can buy. It is better in every category - navigation, cleaning, app, Google Home integration, IFTTT and more. There are units that are more expensive but you just cannot beat Neato’s design and engineering. Neato is standard that all others should be measured against in the robot vacuum market. I recommend it completely and give it 5 out 5 stars.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi! Thank you so much for this awesome feedback, review & recommendation we really appreciate it! Any replacement parts can now be purchased directly on our website! Finding the correct accessories for your robot has never been easier! We will also pass this feedback on to our development team for review, thanks again! Your Neato Team

  • Rating: 1 out of 5 stars

    Doesn't hold up well to long pet hair

    Posted
    RDURT

    Runs fine right up until the 90-day mark, then had major hardware issues. I have two golden retrievers. They're awesome dogs, but they constantly shed large amounts of long dog hair. Vacuuming their dog fur every day took about 30 minutes, and if the chore was ever skipped the house's floors would look quite dirty. Hair, dirt, and other objects from outside got everywhere. So I looked for a robot vacuum to get back some time every day. I tested the Roomba 980, Neato D5, and both had issues. The Roomba with its random cleaning pattern took much longer to clean, and while it eventually cleaned all areas, it was very loud and annoying to deal with for several hours a day. I work from home remotely and take calls frequently so having the vacuum making noise constantly in the background wasn't ideal. The Neato D5 offered a better solution in my opinion with it's cleaning pattern more organized it managed to clean the house in just 45 minutes. However, the D5 had two major issues with my house. There are several areas the D5 would get stuck, and placing the magnetic strips on the floor so it would avoid the areas just wasn't possible in some places. This meant I could never run the robot without being at home or it would get stuck and not complete the process. The battery also couldn't quite make it through a full cleaning sometimes so it would go back and recharge, but have trouble finding it's base charging station. Then I saw the commercials for the upcoming Neato Botvac D7. With the no-go lines, larger battery, and improved brush I figured my problems were solved. The price is very high ($800 when I purchased), but I decided the convenience was worth it. I installed the unit and got it running. Using the no-go lines requires using the Neato app instead of voice activation by Alexa which was slightly disappointing, but the app is well built and easy to use so I didn't mind that much. After about 5 runs the robot got the hang of getting around the house, and the no-go lines kept it from getting caught in the areas the D5 model always had issues with. The battery let it clean the whole house in one go, and I noticed the different brush that ships with the D7 did a much better job of grabbing small bits of dirt and dog hair than the one shipped with the D5. Since I paid $800 for the unit I wanted to make sure I took good care of it. I purchased the more expensive "Neato" brand filters and brushes to have replacements on hand and not risk issues with 3rd party filters/brushes damaging my unit. I cleaned out the dustbin and brush after EVERY cleaning (a must do especially if the unit is dealing with dog hair). However, earlier this week I heard the unit power down in the middle of a cleaning saying it was stuck and needed its brush cleaned. That was odd to me, but I followed the instructions cleaned out the brush and dustbin. I noticed that some pet hair was accumulating in the plastic bit that spun the brush. I pulled out as much of it as I could, but the large gap between the piece turning the brush, and the plastic for what I assume is the brush motor housing provided a large area for hair to sneak in and get trapped. I really feel that's a design flaw on Neato Robotic's part as it's just asking for something to get in there and burn up the motor. Sure enough, after cleaning everything out the unit still refused to power up and do it's job and constantly gave me the "clean brush" error' Getting a hold of Neato support over email took a very long time, and despite me sending them all the troubleshooting steps I performed, after 48 hours I got a response from a support agent asking me to go through several troubleshooting steps that I had already done. They didn't even bother to look at the model of robot I told them I had and requested that information again which told me after a 48-hour wait for a response, the support agent just sent a generic template. The only step I hadn't tried was removing the brush and trying to let it run on its own. I gave that a shot and the robot still quickly powered itself down. I decided to reach out to Neato's chat support and I explained the issue to them. For an $800 device that was less than 90 days old I was hoping they'd exchange the unit for a new one, but the reply I got was they'd try to do a repair instead so I'd lose my device for several weeks. Regardless of it I got a new unit or this one repaired, I'm likely going to end up in the same situation a few months down the road since the brush motor housing design allows for hair to easily get into the motor. Since this robot only has a 12-month warranty, you'll be out of luck after a few repair attempts or exchanges when your warranty runs out and the brush motor fails. This might be a good robot vacuum if long hair isn't a common issue in your house, but if that's the case you're likely better off saving several hundred dollars and going with the D5 unit or a comparable Roomba. I really liked Neato's cleaning pattern versus Roomba's random cleaning pattern, but after a long testing period, it seems Roomba has a better design for it's robot's than Neato Robotics has for its botvacs.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, we're sorry to hear your new D7 is experiencing some issues, we would like to look into this in more detail to have a quick outcome to this issue.

      In relation to when you mentioned you contacted us, there is normally a 24 hour wait time on email support. Our chat & phone lines would be the best for a quick resolution.

      Also in relation to the repair this is actually an engineering evaluation of the robot, we do this because the robot is new, also to eliminate any user error that may have caused this issue.

      This process has an expedited lean time once we received the broken robot we have a turn around time of 48 hours before we send a replacement or the repaired unit is returned.

      Please email rosie@neatorobotics.com and have 522237 in the subject line, we hope to speak to you soon in relation to this,

      Your Neato Team

  • Rating: 5 out of 5 stars

    Great software, cleaning power, and battery life

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network

    Neato’s Botvac D7 connected brings together a strong blend of hardware, software, and market experience to provide a robot vacuum that’s as close to perfect as any I’ve tested over the last five years. Pros: - Excellent overall hardware design, with a low profile and wide brush up front. - Intelligent and efficient navigation. - Good cleaning ability. - Traverses boundaries between rugs and floors without getting confused or losing orientation - Best battery life I’ve yet seen in a robot vacuum. - Bullet proof WiFi connection. - Excellent mapping functions with software boundaries. - Excellent smartphone app user experience. - Easy and reliable software update process. Cons: - Lack of on-unit screen means you need to open to app to read any messages or errors. - The dirt bin could be bigger. - Suction in “eco” mode tends to move some dirt around rather than suck it up. Design: The D7 is attractively finished and combines a wide square front (with a brush than spans almost the full width) with a circular back for a very efficient shape. There’s also a small side brush that catches dirt along the edge of the floor. The low profile allows it to fit under beds and many couches without trouble. The matt black finish of the areas which come into contact with walls and furniture is a wise move that helps to avoid visible scratches. We have an original Neato from many years ago and the finish still looks good. Removing the brushes for cleaning is relatively easy and a simple wipe down of the exterior and sensors keeps things running OK. The dirt bin could be larger and the relatively small opening can sometimes get clogged if large items are sucked up or if you have a lot of carpet fluff. Not a deal breaker, but know that for large floors you may need to empty the bin after an hour or so. Performance: Vacuum performance is excellent on the default “turbo” mode, while still offering 2 hours or more of run time. “Eco” mode is quieter and reduces suction for a longer run time and a still reasonable clean, although in this mode some larger pieces of paper or waste tend to get pushed around vs. picked up. The unit had no trouble cleaning the approximately 1300 sq ft of our floor plan on a single battery charge. In doing so it easily traversed wood floors, carpets, and rugs without issue. The ability to cover the floor on a single charge is a huge benefit, since recharging during cleaning runs can triple the cleaning time for most units. Software: The mobile app and robot firmware are mature and very well executed, with a friendly interface and very quick responses. I did not encounter a single issue on my Android handset with WiFi dropouts, lost mapping data, or app crashes. There was one case where the robot failed to correctly dock at the end of cleaning and rebooted itself before trying again. The software is feature rich, providing robust scheduling and an outstanding mapping feature that creates a floorplan of your home and allows the user to set “no go” zones by drawing red lines across areas of the map. This is the best and most reliable implementation of this idea that I’ve yet seen in a robot vacuum. The lines are easy to draw and easy to edit. I tested use of these “no go” zones and it worked perfectly. It would be great to be able to define rooms by name and clean just specific parts of the house, but perhaps that can come in a software update later. Conclusion: The Neato Botvac D7 continues Neato’s record of producing smart, capable robot vacuums. It’s combination of navigation, cleaning power, great software features, and outstanding battery life make it easy to recommend.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Phillip, thank you so much for this awesome and comprehensive review, we really appreciate it, we are constantly working on new and exciting ways to improve an update our robot, we can certainly pass all of this information back to our development teams for future updates, thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    21st Century Cleaning

    Posted
    MnstrMike
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    Like with any robot vac do not expect it to be as good as a standard vacuum. It does clean up all that is in its path, unless you are controlling it yourself (which is cool), but sort of defeats the purpose, it will go only where it can.However, once it learns the environment it doesn't just go all over, it will go in rows like mowing the grass. While this one will get in more corners with its square edges than I anticipated, it is not as versatile as a standard vacuum, but again I did not expect it to replace normal cleaning, just help in the day to day. We recently removed carpet and knew going to hard flooring the pet hair, and my three ladies’ hair, would be pretty hard to keep up. The vac will cover about 1000sqft of laminate wood and luxury vinyl plank in the kitchen for my purposes and will have battery to spare. I was pleasantly surprised that the vac could make it over a the transition strip that is about a 5/8” drop off, no angle. The vac can make it back over it, but it takes it a couple of tries to get the proper angle and movements. On standard angled transitions it has no problems. PROS -long battery life/floor coverage -virtual no go zones (don’t have to worry with magnetic strips!) -Scheduled operation -mountain climbing abilities (5/8” that is) -App has battery level, time till fully charged, and creates a floor plan of where it has been, also has approximate square footage cleaned. -replacement parts are not as expensive as I would have thought given the starting cost -MANUAL MODE! (There is lag, like playing Super Mario Bros. and when you stop running you slide a bit, same concept, it keeps momentum) CONS -Turbo and Eco mode has no difference that I can tell. Says ECO mode is quieter, but I couldn’t tell. However, I will keep it in Eco mode in the event it really does better with the battery. -gets hung up on lamp cords -while it can go under furniture, at the wrong angle it can hit the power button, putting it in pause mode. The app will alert you (pros), but if it hits the button long enough it will turn it off and then it will start the cleaning process all over. My ottoman it did not like, its sits just a bit lower than the couches (which it cannot go under fully, the Neato badge on top keeps it from doing). -Manual Mode doesn’t have an auto-dock feature Overall its pretty cool. Comparing to other robot vacs on the bottom end of the price comparison, they are slimmer so can fit into more spots, but don’t have no where near the feature set. I would recommend it for sure. Not a cheap purchase, but if your tired of dust mopping twice a day, it is a great time saver. Again, it won’t replace a good cleaning, but it definitely helps keep up in between.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your detailed an in depth review. We're really proud of the features we offer on our D7 Connected, in particular the ground breaking No-Go lines feature.

      In terms of the con's you've mentioned, we think you've got some pretty good suggestions, so we'll make sure to pass them to our development team.

      You should find a significant difference in cleaning power, battery life and the noise with the ECO/Turbo modes. If you're not noticing any differences, our Customer Care team would be happy to investigate. You can contact them via the following means: www.neatorobotics.com/contact-us/

      Your Neato Team.

  • Rating: 4 out of 5 stars

    Great vacuum but....

    Posted
    Shae
    • Tech Insider NetworkTech Insider Network

    The vacuum is a wonderful addition to our home and we are so happy to have it, bc if you have hardwood or laminate flooring then you know keeping it dust or dirt free is a serious chore, as you are able to see everything. The QUALITY is extremely sturdy and well built. It is very easy to unpack, get it on the docking station for initial setup and charge. Directions are straightforward but... We have had and still have ISSUES connecting to the app. It states that the bot is connected to the wifi but is unable to connect to the Internet. We tried for two days straight, and on three different devices that had different iOS systems running, before we decided to call support. Don't worry the bot can still run without the app. SUPPORT was very eager to help and the young fellow advised that this is a common issue that it has with some peoples Internet setup. However, he then explained that he was very new to the job and had to pull out his documentation to assist. At, this point we should have asked for someone with further experience, but we rolled with it to give him a chance. He needs the experience right?!? After, about 45 mins and us changing settings and our internet setup (so said "highest/fastest" fiber Internet that is capable of handling a load of connections), we still weren't able to connect the bot. I am going to call support again as it is now a full week without bot connectivity. Although, the app isn't necessary to use the machine, the app makes it possible to run the vacuum away from home, set schedules, have a visual map of your home, create invisible barriers, move the bot to where you want it and so much more. Without the app, I have to manually start the bot, which isn't a big deal. You only have to press one button and it's ready to go, but the point of having the "connected" model is for it to connect and use all of its features, right? On to PERFORMANCE. This little thing is mighty. It cleans so well, it's incredible. It maps the house with precision and we haven't had any issues with its performance. The large and high wheelbase makes it easy to go over any hurdles like the intersecting legs on our coffee table. It picks up sizeable pieces of dirt, food, and random pieces of whatever left behind by the kids. When it finishes mapping the room, it moves very quickly to cover the entire floor, and it hasn't missed anything on the floor. It grabs dirt in the corners very well because of its shape. We prefer this D shape over any rounded models. Also, we have it in an area where there are stairs and, boy oh boy, my heart ached when it got to that part bc I just knew it was going to tumble, crash and burn down those stairs. But it does as it states and has some type of avoidance technology built it. It's smart. It covers the edge of the stair but immediately stops at the edge. Besides the connection issue, we are happy with this vacuum because of its performance ability. If or when we are able to connect then I would be proud to give this 5 stars. If performance was lousy it would have definitely gotten less than 4 stars. Even though support wasn't able to help us as yet, they were very responsive and easy to get a hold of. No long continuous and ridiculous hold times and they are open pretty early for their time zone, so they were able to assist us East Coasters when everyone else would've been asleep.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Shae, we are very sorry to hear this, we would like to look into this in more detail and assist you with this issue, please email rosie@neatorobotics.com and have 527915 in the subject line, we look forward to assisting you with this. Your Neato Team

  • Rating: 3 out of 5 stars

    Good product but not worth the price tag

    Posted
    Geocom
    • My Best Buy® Elite MemberElite Member

    This is a 2.5 stars item well because yes it does clean and vacuums carpets very well but unfortunately the setup and floor plans are very difficult to setup, the app and the vacuum itself needs always input from someone, also the fact that if you want to clean 2 different areas in your house you will need to buy an extra charging station (for an 800 dollars vacuum) so if you are planning to have the vacuum for only on room yes it definitely works for that, but if you want to clean the living room, the bethrooms and maybe another carpeted room you will need to buy 3 or 4 extra charging stations one for each room (around 40 dollars each, do the math) I have the intention to setup different rooms for different days of the week but i cant, so if i want to vacuum the living room it will do the whole house and it might not finished before returning to the charge station. The app its also complicated there 3 modes "house, spot and manual" the house mode does not do anything just tells you how the vacuum its setup for the next cleaning, the spot ask you how big the spot area to clean is but you will have to carry the vacuum to the spot first so it kind of defeats the purpose of being self-powered, the manual you drive the vacuum with your phone like an RC toy so nothing exiting about that. Now if for some reason the vacuum starts its schedule cleaning and you want to cancel it you cant, you can stop it but you will have to manually carrie the robot where it stopped or drive it back to the charging station, there is a dock option once it starts but its always disable, once you pressed it tell you that the vacuum its locating itself and it will be able to dock back in a few minutes, but the button never gets enable so good luck trying to get it back to the base. Now the vacuums itself its great it does clean and vacuum carpets with easy, yes its a bit louder that other brands but i will think its because it has more suction power. Don't get me wrong the engineering for this item its amazing, the fact that it cleans carpets on its own its great, it beats any other manual vacuums but for the price tag i was expecting a vacuum a bit more "intelligent" and also and app that can be a bit more user friendly the fact that i can't have different floor plans without extra accessories it makes it a half way the vacuum. For the fact that there are many other choices in the market i would not recommend this vacuum to someone else unless they have and extra 800 dollars just for fun.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to leave your feedback and we're sorry to hear about the issues you've encountered. Your D7 should not need a charge base for every room so we would very much like to reach out to you so our customer care team can help you with the issues you've encountered. Please email us at rosie@neatorobotics.com and we can contact you. Your Neato Team

  • Rating: 5 out of 5 stars

    this little robot is NEATO!

    Posted
    tre91396
    • Tech Insider NetworkTech Insider Network

    My Neato Botvac D7 arrived a little more than a week ago. This is the first robotic vacuum I've owed and wasn't sure about this type of product in general. I wasn't sure how it would stand up to my Dyson that I've owned for 5+ years. Overall, I'm loving this little machine! When the box arrived, I was surprised by the size of the box. I guess I expected it to be a little smaller and not as heavy, no big deal though. After unboxing this beauty and trying to find a good place for the charging dock, I had the robot getting ready for its first use. The set up was simple & quick. The steps included charging the vacuum up, downloading the Neato App, & connecting the robot to your WiFi network. The app gives good step by step instructions on how to establish the connection. All in all, the charging took a little bit of time but the rest of the set up took about 10 mins. Now that the robot was ready to go, all it takes it a press of a button on your smartphone and the vacuum does the rest. The first thing I noticed was how quiet the Botvac was compared to the much larger Dyson I have. My dog barely noticed that the vacuum was running, when usually she's nowhere to be found during vacuuming. The next thing I noticed was that the vacuum was running along the edges of any room that it went into. It was moving pretty slowly while doing this, mapping the room so that it knew where it could go and where it couldn't go. The Botvac easily transferred between carpeted rooms and rooms with harder floors (I have tile and wood in some rooms). Once the vacuum had the edges mapped, this thing zoomed back and forth, dodging all obstacles that it could get stuck on. It was quite amazing to watch the first time. After it cleans all the area's it thinks it can get to, it simply stops vacuuming and returns to it base to charge back up for the next time. The app lets you know that the vacuum made it to the charging base successfully and provides you with a map of the area cleaned. While I haven't used the feature yet, once your living space has been mapped, the app does give you the ability to set up boundaries to prevent the robot from going into certain areas. In the week+ that I've been using the Botvac, it has got stuck once, which was much less than I expected. When the robot gets stuck, the app sends you an alert to tell you and shows you on the floor map where the vacuum is stuck. You simply go there and move the vacuum a little bit to clear the object blocking the path, press a button, and off it goes. The app also alerts you when the bin is full with dirt, dust, hair, & whatever else its cleaning up. Some things I noticed are important are that the placement of charging base & that the collection bin is likely smaller than any regular vacuum you are using. The charging base needs to be in a area that give the vacuum room to start its cleaning process, and also room to get back onto the base for charging. It also needs to be somewhere that gives a little resistance so that the robot doesn't knock it back when returning from a cleaning, otherwise you might not have a charged vacuum next time you go to clean. With the collection bin, the first time I ran the Botvac, it did fill up a couple times while cleaning. The app does send you an alert when this happens, but you do have to empty it before continuing. The last 5 days, the bin has not been filling up to the point that the robot had to stop operating since I have been vacuuming every day. My house is on the smaller side, so I'd imagine that a larger house might require emptying the bin more than I have. Overall this is a great little machine. I can come home and vacuum daily without scaring the animals, we all barely even notice that its running. It's nice having clean carpets and floors with little work everyday. Glad I got this little Botvac.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Tre, thank you for this awesome feedback, we really appreciate it! Welcome to the Neato family! Its great to hear how well the D7 is doing in your home! It can be surprising at first with the power the D7 has! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Outperforms the Competition

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network

    The Neato Botvac D7 Connected is the absolute archetype robotic vacuum, and if you’re considering other robot vacuums at this price point, you should definitely put the D7 Connected at the top of your list. The D7 Connected does what a robot vacuum should. It keeps a stable Wi-Fi connection, it accurately maps out the layout of your house, it allows you to schedule its cleaning sessions, and it also allows you to set its cleaning profile to “Eco” or “Turbo”. On top of that, you can enable “gentle navigation” which will make the D7 navigate a bit slower, but will prevent the Botvac from bumping into surfaces and leaving scuffs on more sensitive areas—a feature not found on many other robot vacuums. Additionally, it does have modes for you to do clean manually via remote-control (although, this can be somewhat impractical; I’d recommend just having a normal vacuum for other situations), and spot cleaning (up to 13ft x 13ft area). I have 1 other laser-navigation robot vacuum which I am absolutely frust