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Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 157 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 56 Reviews mentioning:
cleaning quality
  • Rating: 5 out of 5 stars

    "Neatest" and "Coolest"Appliance Ever

    Posted
    SwigglesMilam
    • Tech Insider NetworkTech Insider Network

    Appropriately named, this is the "neatest" appliance I've ever owned. It keeps the floors clean with a deep clean or can be set on ECO for quieter, longer run periods. It is engineered to be much easier on the furnishings than any other robotic sweeper that I've ever witnessed. Not only does it deep clean the floors, it also takes care of small debris brought into the house with everyday traffic and two Westies. The Robotic Sweeper creates an outline of your floorplan, it can clean the whole area, spot clean or be remotely controlled with your mobile device. To maximize its capabilities, clear the entire floor area to be swept and remotely control the robot around the perimeter; then let Neato do it work by eventually finding and cleaning the entire floorplan. Once know, Neato can be controlled to start and stop via phone, Alexa Echo, etc.and it will remember the floor area and clean it! When and if it encounters a problem with rug fringe, etc. it will notify you on the app that its having an issue so that you can assist and then get back to work on something else. Start, stop, pause or remotely control the cleaning of your floor areas. I absolutely LOVE this sweeper!!!!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome feedback! We're delighted to read how much you're enjoying the D7! The robot is a must have for any modern home! Thank you again for this feedback! Your Neato Team

  • Rating: 4 out of 5 stars

    works good

    Posted
    alabamapop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i like it but you have to make sure everything is out of its way loves to get caught in cords and curtains, it does do a great job cleaning

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      It's amazing to hear how well your D7 Connected has been working for you in your home. Thank you for taking the time to write this review and we're very happy to welcome you to the Neato Robotics family!

      Your Neato Team

  • Rating: 4 out of 5 stars

    Great robotic vacuum cleaner

    Posted
    Kipw1
    • My Best Buy® MemberMember

    Would have been 5 star if the no go lines worked with Alexa

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for your review. We're looking to really improve the smart home side of our products in 2019, keep your eyes on our website and our social media pages for news!

      Your Neato Team

  • Rating: 5 out of 5 stars

    Makes floor cleaning easy

    Posted
    Kenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum makes cleaning our floors so much easier. We run it daily. Mostly tile with some carpet. Amazing what It picks up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for much for taking the time to review your D7 Connected, Kenny! We're very happy to hear how well the robot has performed in your home. Thanks again for your 5 star review!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Let it clean for you!

    Posted
    13xChampionGBP
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am not one for reviews, but this is the exception. I LOVE my Botvac. It's simple to use, very smart, cleans great, and anything else you expect out of this technology. I have never had it get stuck, it leaves fancy lines (more my wifes thing), its quiet. Stop looking. Buy it!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your review! It's amazing to hear that you love your robot so much.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Great vacuum with excellent features!

    Posted
    IrvinM
    • My Best Buy® Elite MemberElite Member

    I bought this vacuum as a Christmas gift to myself and I'm highly surprised at how well it cleans and reaches those hard-to-hit corners! It's great for not only cleaning the house, but maintaining the cleanliness. Would definitely recommend to others. The price point is the only negative, but if you can catch it while it is on sale, it is a great buy! The app is fairly easy to use and it is also Alexa/Google compatible. Perfect for families with messy children and pets!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      What a very thoughtful Christmas gift for yourself, Irvin! ;) Thank you so much for taking time from your day to write this 5 star review.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Love it

    Posted
    nily
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great purshase I love this model cleans great and holds its charge . Very happy with my purchase

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      It's amazing to hear how happy you are with the purchase of your D7 Connected! We really appreciate you taking time from your day to write this review.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    finallysomehelp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great for cleaning corners, below tables and small spaces. Easy to control and can update maps for two floors.This is a must specially for a big house.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your great review! We're very happy to hear how easy you found your brand new D7 Connected to use!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Amazing!!

    Posted
    Bilbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    What a great smart vac!!! It does a tremendous job cleaning and navigating the floors!!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Bilbo, thank you for this amazing feedback! We're delighted to read how well the D7 is performing! The navigation is what we pride ourselves on! We're glad you love this D7 as much as we do! Your Neato Team

  • Rating: 5 out of 5 stars

    Easy life

    Posted
    Jarvis

    Recently I purchase the Neato D7 connect vacuum cleaner from Best Buy's. This device is better than sliced bread or the invention of the wheel. I like the ability of giving verbal commands to start cleaning, stop cleaning, return to dock just to mention a few. I also like the new feature that allows me to use the same vacuum cleaner on multiple floors by simply adding one additional charging station. Getting the job done for a lot less money than purchasing a new unit. Great product that hasn't let me down yet. I encourage everyone to rush out and buy this unit unit.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your wonderful review, Jarvis! We're very happy to hear you're enjoying the multiple new features we've introduced with the brand new D7 Connected. We wish you the best of luck with your new vacuum!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Great software, cleaning power, and battery life

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network

    Neato's Botvac D7 connected brings together a strong blend of hardware, software, and market experience to provide a robot vacuum that's as close to perfect as any I've tested over the last five years. Pros: - Excellent overall hardware design, with a low profile and wide brush up front. - Intelligent and efficient navigation. - Good cleaning ability. - Traverses boundaries between rugs and floors without getting confused or losing orientation - Best battery life I've yet seen in a robot vacuum. - Bullet proof WiFi connection. - Excellent mapping functions with software boundaries. - Excellent smartphone app user experience. - Easy and reliable software update process. Cons: - Lack of on-unit screen means you need to open to app to read any messages or errors. - The dirt bin could be bigger. - Suction in "eco" mode tends to move some dirt around rather than suck it up. Design: The D7 is attractively finished and combines a wide square front (with a brush than spans almost the full width) with a circular back for a very efficient shape. There's also a small side brush that catches dirt along the edge of the floor. The low profile allows it to fit under beds and many couches without trouble. The matt black finish of the areas which come into contact with walls and furniture is a wise move that helps to avoid visible scratches. We have an original Neato from many years ago and the finish still looks good. Removing the brushes for cleaning is relatively easy and a simple wipe down of the exterior and sensors keeps things running OK. The dirt bin could be larger and the relatively small opening can sometimes get clogged if large items are sucked up or if you have a lot of carpet fluff. Not a deal breaker, but know that for large floors you may need to empty the bin after an hour or so. Performance: Vacuum performance is excellent on the default "turbo" mode, while still offering 2 hours or more of run time. "Eco" mode is quieter and reduces suction for a longer run time and a still reasonable clean, although in this mode some larger pieces of paper or waste tend to get pushed around vs. picked up. The unit had no trouble cleaning the approximately 1300 sq ft of our floor plan on a single battery charge. In doing so it easily traversed wood floors, carpets, and rugs without issue. The ability to cover the floor on a single charge is a huge benefit, since recharging during cleaning runs can triple the cleaning time for most units. Software: The mobile app and robot firmware are mature and very well executed, with a friendly interface and very quick responses. I did not encounter a single issue on my Android handset with WiFi dropouts, lost mapping data, or app crashes. There was one case where the robot failed to correctly dock at the end of cleaning and rebooted itself before trying again. The software is feature rich, providing robust scheduling and an outstanding mapping feature that creates a floorplan of your home and allows the user to set "no go" zones by drawing red lines across areas of the map. This is the best and most reliable implementation of this idea that I've yet seen in a robot vacuum. The lines are easy to draw and easy to edit. I tested use of these "no go" zones and it worked perfectly. It would be great to be able to define rooms by name and clean just specific parts of the house, but perhaps that can come in a software update later. Conclusion: The Neato Botvac D7 continues Neato's record of producing smart, capable robot vacuums. It's combination of navigation, cleaning power, great software features, and outstanding battery life make it easy to recommend.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Phillip, thank you so much for this awesome and comprehensive review, we really appreciate it, we are constantly working on new and exciting ways to improve an update our robot, we can certainly pass all of this information back to our development teams for future updates, thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Works like a charm

    Posted
    Fred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great product to help clean. Plenty of storage in the bin. Very pleased

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We really appreciate you taking the time to write this wonderful 5 star review for your D7 Connected, Fred. It's amazing to hear from our amazing Neato Robotics customers!

      Your Neato Team

  • Rating: 5 out of 5 stars

    Very efficient

    Posted
    PRST
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Smart, efficient and easy to use. Cleans very well and maps the house with high accuracy. Really amazing equipment

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We really appreciate you taking the time to write this wonderful 5 star review for your D7 Connected! Best of luck with your vacuum and welcome to the Neato Robotics family!

      Your Neato Team

  • Rating: 4 out of 5 stars

    A big step forward

    Posted
    Mfr13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Just got a D7 to replace my old D85 that was wearing out and getting lost too often. The D7 is "smarter" and get the job done quicker and more effectively. The ability to set up a limited area for cleaning is a real plus.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      It's always amazing to hear from yet another loyal Neato Robotics customer! Thank you so much for your review, we really appreciate it.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Awesome Product!

    Posted
    TechDude
    • Tech Insider NetworkTech Insider Network

    I like everything about this cleaner: network connectivity, the Android Neato app, and most of all the cleaning. I use it in a medium sized household where two adults, one medium sized dog and two cats reside (the dog sheds very little but the cats shed freely, easily, and often). The largest and dirtiest room is the combined living room, sun room, and dining room - the only one into which all three pets are allowed to interact with their humans. A gated barrier keeps the dog out of the kitchen but allows the cats in via a small inset door. The doors to the other rooms are kept closed to prevent the pets from entering and the robot therefor skips those rooms, too. The robot comes with special tape that you may use to set a barrier to rooms or areas you do not wish it to clean. It is also possible to edit the robot generated map to indicate rooms or areas for it to avoid as well, but I did not make use of either method. I let the Neato D7 Robot clean that largest room using its mapping and auto guidance feature. It did a very nice job cleaning in and around all of the furniture and even did well on the corners while also cleaning several mats and rugs. After five runs in that room, the unit only got stuck twice: once on a strand of hemp rope hanging down from the cat condo scratching post that got stuck in the brushes (I thought that I had safely tucked that strand away but apparently had not) and once under the dining table when all chairs had been pushed together tightly under that table. In each case, the device notified me via the app that it was stuck and needed help. So make sure you pick up all kid and pet toys, lift power cables out of the way, and leave adequate space under tables and between chairs for the device to get in and out. For the kitchen and the other rooms in the house, I just picked up the device and placed in near the center of each room in turn and selected the Spot cleaning option. This device is really great for cleaning under the beds. It is easy to remove and empty the collector and to clean the brushes. The device comes with two spare filters and the device will remind you when brush cleaning and filter replacement is required. I highly recommend this product. Now if they would just develop a robotic toilet bowl cleaner...

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you so much for this wonderful review! We really appreciate it! The D7 is our best creation yet! We're delighted you have been impressed with the cleaning power! In relation to the toilet bowel cleaner... All good things come to those who wait! :) Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Amazed at how well it works

    Posted
    PhotoJoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Cleans under furniture and beds much better than I can. Works well in all lighting conditions, even in the dark. The house has never been cleaner and it takes no effort.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Joe, thank you for the awesome feedback! We really appreciate it, Neato's do work great in all lighting conditions compared to the competitors! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Tops the I7 Roomba

    Posted
    Medman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I initially bought the Roomba I7 robot vacuum after reading several of the Best Buy reviews. The interface was great but the I7 didn't clean dog hair that well on our low pile carpet. That and the I7 would run into objects more frequently than other robot vacuums I've used. I returned the unit and got the D7. What a big difference in cleaning. The front brush is much bigger, suction power is stronger and the dust bin is larger. The I7 does have a cleaning base that automatically empties however; that is a feature I wish Neato would incorporate into its design. The main pros of the unit are laser mapping so you can use the unit in low light environments, software that allows for gentle navigation (this minimizes the unit from bumping into delicate objects) and its cleaning power. If you read then online nonbiased reviews you will see that the D7 almost always beats out the I7. Highly recommend but as with any robot vacuum the extended service plan is a must.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your wonderful & in depth 5 star review, Medman! It's amazing to hear how well your D7 Connected performs compared to the round competitor. ;) We'd be more than happy to take on board your feedback and we'll pass this onto the Development team, they love new ideas!

      Your Neato Team

  • Rating: 5 out of 5 stars

    Better than Rumba

    Posted
    Steves2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This robot cleans great! I had a rumba and to run it two times a day in other for the robot to clean well. A great option that this model has is that if it runs out of battery goes to recharge and returns to the area to finish cleaning. Another thing is that you program the Neato to clean the area that you want. A con: is expensive

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic device!

    Posted
    DaveP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The D7 does our entire first floor (wood, carpet, and tile) every Monday and Friday while we're at work. When I come home, looks like a maid had been to the house. Has great suction and even though the floors look relatively clean before it goes to work, the bin is always full. The virtual borders you can draw on the map in your app work perfectly. Great purchase.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear how impressed you are with your brand new D7 Connected, Dave! Thank you so much for taking the time to give your robot 5 stars!

      Your Neato Team.

  • Rating: 3 out of 5 stars

    I should have done it sooner.

    Posted
    Yakdan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I should have done it sooner. That said I had it a week and an update came out that has the maps and scheduler broken. It can and does still clean the house when I ask it too. It was easily a 5 star product until this update. Now its missing too many of the premium features for 5 stars, but is still doing a good job in manual mode.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear that you've been unable to use the maps or schedule following the software update, this most certainly shouldn't be the case. We'd like to connect you with pour Customer Care team so they can assist you in getting your robot back up and running like it should be.

      We kindly invite you to email rosie@neatorobotics.com and include the ticket number 541490 in the subject line and we'll contact you.

      Your Neato Team.