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Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 157 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
ease of use
  • Rating: 4 out of 5 stars

    Dont like the phone app

    Posted
    Charly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Sweeper does a great job. Love it. The phone app is not very user friendly. Would recomend

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for taking time from your day to write this review, we really appreciate it! We wish you the best of luck with your D7 Connected & welcome to the Neato Robotics family!

      Your Neato Team

  • Rating: 3 out of 5 stars

    Good product but not worth the price tag

    Posted
    Geocom
    • My Best Buy® Elite MemberElite Member

    This is a 2.5 stars item well because yes it does clean and vacuums carpets very well but unfortunately the setup and floor plans are very difficult to setup, the app and the vacuum itself needs always input from someone, also the fact that if you want to clean 2 different areas in your house you will need to buy an extra charging station (for an 800 dollars vacuum) so if you are planning to have the vacuum for only on room yes it definitely works for that, but if you want to clean the living room, the bethrooms and maybe another carpeted room you will need to buy 3 or 4 extra charging stations one for each room (around 40 dollars each, do the math) I have the intention to setup different rooms for different days of the week but I cant, so if I want to vacuum the living room it will do the whole house and it might not finished before returning to the charge station. The app its also complicated there 3 modes "house, spot and manual" the house mode does not do anything just tells you how the vacuum its setup for the next cleaning, the spot ask you how big the spot area to clean is but you will have to carry the vacuum to the spot first so it kind of defeats the purpose of being self-powered, the manual you drive the vacuum with your phone like an RC toy so nothing exiting about that. Now if for some reason the vacuum starts its schedule cleaning and you want to cancel it you cant, you can stop it but you will have to manually carrie the robot where it stopped or drive it back to the charging station, there is a dock option once it starts but its always disable, once you pressed it tell you that the vacuum its locating itself and it will be able to dock back in a few minutes, but the button never gets enable so good luck trying to get it back to the base. Now the vacuums itself its great it does clean and vacuum carpets with easy, yes its a bit louder that other brands but I will think its because it has more suction power. Don't get me wrong the engineering for this item its amazing, the fact that it cleans carpets on its own its great, it beats any other manual vacuums but for the price tag I was expecting a vacuum a bit more "intelligent" and also and app that can be a bit more user friendly the fact that I can't have different floor plans without extra accessories it makes it a half way the vacuum. For the fact that there are many other choices in the market I would not recommend this vacuum to someone else unless they have and extra 800 dollars just for fun.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to leave your feedback and we're sorry to hear about the issues you've encountered. Your D7 should not need a charge base for every room so we would very much like to reach out to you so our customer care team can help you with the issues you've encountered. Please email us at rosie@neatorobotics.com and we can contact you. Your Neato Team

  • Rating: 1 out of 5 stars

    Beware the brush bar failures

    Posted
    iRobotforever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Good vacuum while it worked. Worked great for 5 months. But then I started to get errors. Often times it would get temporarily stuck up on something and then wouldn't complete the floor plan cause it would forget where it was in my small home. But the real problem is the flawed brush bar. The one end is semi sealed, it will get dust and debris in it. This will make it hard to rotate, so difficult that the machine will error out. It does not come apart easily and isn't meant to be fixed. I bought a second bar and had the same issue within a month. In my opinion it's a good vacuum with great suction but the flawed brush bar needs a redesign.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your feedback. Our brushes are interchangeable so a simple brush replacement with an older brush design may work for you. The new brush design has been extensively tested vs the main competitors and did perform best in class.

      Please contact us at rosie@neatorobotics.com and we'll be in touch to see what we can do for you.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Nice idea but....

    Posted
    Stayaway
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this top of the line Neato D7 to test against our Roomba 960. Unfortunately the Neato D7 failed in almost every test. While the D7 did manage to find its base most of the time. It did not clean our 800 sf all hardwood floors adequately. It routinely left debris behind, and did not clean all the way to the edges. As a result we had dust and debris along all of the baseboards, and often in the middle of the floor. The D7 got stuck on the same area rug 6 of the 15 times we used it. Once in a corner with no obstructions. The Roomba 960 routinely cleaned the same area completely. Comparatively the Roomba became stuck twice over 3 months of daily use in the same area. The D7 has promise and the ability to define no go zones within the app is a great option the Roomba lacks. Unfortunately the application was inconsistent and not intuitive. The Roomba 960 performed consistently better and would be my choice at this price point.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about this experience you've had. This wouldn't be typical for our D7 Connected so it sounds like your robot may have had an issue. Please email us at rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Premium robotic vacuum

    Posted
    Nabob
    • Tech Insider NetworkTech Insider Network

    This is my second robotic vacuum. The first one did well, but missed some simple tasks when it made it's way around the house. It kept bumping into our cats water and food dish which made for a mess. The Neato features no-go zones and has repeatedly avoided our cat's dishes on every cleaning. You have to run the vacuum to map your rooms before you can optimize the pattern via the app. The Neato app made creating the no-go zones easy so you should take the time to download it and use it. It was very intuitive to use. The last robot vacuum we owned was very loud. The Neato is much quieter and doesn't have such a piercing sound when it's running. I also like the "D" shape to the device. It can get in corners where our last unit couldn't. Robot vacuums are here to stay. Neato has created a superior cleaning device.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome review! We really appreciate it! We're delighted to read how much you are enjoying the new Botvac D7! The No-Go lines take the hassle out of using boundary markers! Your Neato Team

  • Rating: 3 out of 5 stars

    NEATO ROBOT VAC CLEANS WELL

    Posted
    DAHinAZ
    • Tech Insider NetworkTech Insider Network

    Upon opening the box, NEATO was packed very well with all items in specific locations that were secured by heavy-duty packaging. All parts were there and there was no "assembly required", which is nice when getting a new product. Charging was overnight. I downloaded the NEATO appl from the ANDROID store for my Samsung S8+. Setting up the NEATO VAC the following day, was difficult. I read and reread the instructions to make sure I wasn't missing something, but getting its BLUETOOTH to turn on was difficult. If the light came on, the appl didn't recognize there was a VAC waiting to be found. It took numerous attempts - powering the VAC on/off, opening/closing the appl, etc. Finally I was able to connect. It should not have been this hard. NEATO VAC POSITIVE: I have NEATO set on "Eco Clean" and it cleans really well. I have 2 other robot vacs and the NEATO cleans better than my BOBI, which up until getting NEATO, I thought was the best vac! NEATO and BOBI are much better than the SHARK I have. NEATO VAC NEGATIVES: (1) It is REALLY loud AND noisy. Has a continuous "grinding noise" when running - on tile or carpet - which is really annoying. @@@@@@@@ 2) It seems to clean only in the 2 areas/rooms that are closest to its Charging Station ... which is a breakfast room and kitchen. It has only slightly wandered into the living room a couple of times, and then immediately returns to cleaning the kitchen. The manual says that it will clean an area until IT KNOWS it's all done, and then will move to another room. So far, that hasn't happened. It just hangs out in the 2 original rooms. Maybe I need to run NEATO every day for 2 weeks to see if operation improves? @@@@@@@@ My house isn't that dirty, though. @@@@@@@ ALSO, the "map" it built of my kitchen & breakfast room look nothing like the actual rooms. Will this improve over time? @@@@@@@@ 3) NEATO seems to know when it's battery is getting low and needs charging, but unlike my other 2 robot vacs, NEATO does NOT return to its Charging Station to get more "juice" like the manual says it will. It just beeps and stops and the App says to "carry the vac to its Charging Station". So much for automation if I'm continually getting up, locating NEATO, and carrying it somewhere! Recharging to 100% is slow, which NEATO seems to need. My NEATO stopped running with 50% battery charge remaining . I carried back to Charger and it estimates 1:45 minutes to get to 100% charge; that seems a bit slow. NEATO APP: Easy to download. Initially seemed to have a problem finding its own robot vac and the app didn't do anything except send me messages about the NEATO not doing something or battery low. I ended up downloading the app from the Store AGAIN, and this version had the "missing" schedule capability. The Schedule has some flexibility as far as "which days" you want to clean and the START time, but not the END time. I'm still using NEATO to see if it ever builds a "map" of my entire downstairs, but so far, it's only done the kitchen and breakfast room. The MANUAL says to keep your "robot software updated". How do you do that . on YOUR ROBOT? I can download updates to the phone/table app, but I haven't found any way to download software to the actual robot. The Manual doesn't say WHERE/HOW to get these updates. Like I said, the VAC cleans really well, but way too noisy, which is distracting when working from an adjacent home office!

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your detailed review of your robot. We're very sorry to hear about the issues you've experienced with your robots navigation and it's inability to make it back to the charging base successfully. This certainly wouldn't fall under the high standards we set for our robots.

      We'd like to have our Customer Care team contact you to provide you with some assistance so you can get your robot running exactly like it should be. We kindly invite you to email rosie@neatorobotics.com and include the ticket number 547998 in the subject line and we'll contact you as soon as possible.

      Your Neato Team.

  • Rating: 4 out of 5 stars

    I love it, but...

    Posted
    CynicalWoman
    • Tech Insider NetworkTech Insider Network

    This is one of those things that I have looked forward to for my entire life. Sure, they told me that there would be jet packs, but something that vacuums the floor for me? Now that would be fantastic! Out of the box, it was super easy to set up and get it ready to go. Downloading the app, was equally simple. After letting it charge, we set it to clean, and away it went. Our house is small, but with some thick carpets and oddly shaped furniture. The Botvac started well enough in our relatively simple bedroom, but went in and out of the room sort of randomly, and cleaned mainly in patches. Some areas seemed to get cleaned 3 or 4 times, others, not at all. We figured that it was learning the layout and we hope that it will do better in the future, and it has, but it clearly still has a lot to learn. One big problem has been our irregular chairs. They have angular legs that fool the Botvac and it often gets stuck under the table. Our elevated shelving unit has also confused it, with it finding access under the shelves in areas where there isn't a carpet, but getting stuck where there is a carpet. Emptying the canister and changing the filter were both obvious and easy to do. Setting up the Do-Not-Go areas were harder (for me). By far, my favorite thing was using the Neato App to start it cleaning while I was at work, a few cities away. Knowing that the floors were getting cleaned while I was at work, made all of the frustration go away. Is this a 5 star item? Not for me. Is it super cool and I'm glad I got it? Oh yes. If you have a very simple house to navigate, I wouldn't hesitate to get one. If your house is more complicated, the problems will be more complicated, too, but if you enjoy hearing the sound of a vaccuum that you are not pushing, the Botvac sure will make your day. I would recommend this to a friend with the reservations noted above.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for this feedback, we really appreciate it! We're constantly thriving to improve our vacuums and with this feedback we can pass all of this back to our development teams for future updates and designs! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    We've welcomed Auntie Pattie to the family....

    Posted
    jestro88
    • Tech Insider NetworkTech Insider Network

    This was our first foray into the world of robotic vacuums, and it has been a great experience so far. While we'ven't completely abandoned our first generation Dyson DC07, it is good to let that hand vac rest its old bones while the Botvac takes on more of the day-to-day chores. Out of the box, the Botvac was extremely easy to set up, and my wife took a special pleasure in naming her new ward Auntie Pattie when she downloaded and installed the app, which was equally simple and user friendly. From first appearances, I loved the 'D' shaped design, it stood out from the standard round build on competitor units, and that seems to give this unit an edge in being able to get tighter to baseboards and flat surfaces. This shape allows for a long rotating head up front similar to what you would find in a hand held vac, with a smaller round rotating brush that works to kick up anything stuck in the corners, which is a great design. Really like the brush metal plating on top, as well as the plastic bumper that allows it to gently figure out what it is navigating while not getting nicked up, or nicking any furniture up. The top plate comes right up to uncover the dustbin, which could definitely stand to be a bit bigger. LED indicators on top show cleaning mode, battery/power & WiFi connectivity, all good info to see, but the app is where this unit shines. After initially letting the unit charge overnight, we cut it loose to sort out the main level of our house, which is about 1000 s.f. Watching via the app how it 'learns' the house was pretty amazing, as it maps out its travels and you can instantly see where the 'voids' are in its cleaning path on a graphic representation of the floor plan it creates while cleaning. While the app allows us to create boundary lines (a great feature), it sensed our stairs to the lower level and didn't progress on a death plunge to the basement, it just went along to clean the rest of the upper level and ignored the drop. This unit can struggle a bit with chairs and cords, as all robotic vacs will, but it 'programmed' us to have better cord management, and to pull out chairs when we were leaving the house, a very small price to pay in time and effort which allowed for easy remote cleanings. It gets under furniture it can clear without pause, and we've yet to see it get really stuck. If you take the time to learn where it sees a challenge, you can make minor adjustments that will allow it to flourish. In Eco-mode for a daily clean, the Botvac works really well with crumbs and dirt, as well as dog hair (we've a long-haired beast that sheds a full version of itself every week) without struggle, and on a battery charge of roughly 1 hr 45 mins. It did ignore some larger scraps of paper, but on the whole it tackled an area with multiple floor materials (carpet, hardwoods, area rugs and tile in the bathroom) with gusto and with equally clean results. In turbo mode (great for spot cleaning for individual rooms/spaces before guests/mother-in-laws arrive) it churned out a great cleaning on about a 30 minute battery charge before needing to dock. The only challenge we've seen is that this unit can use a low-power internal alarm that forces it back to the base in time. Ours fought the good fight like a soldier, and died in the field twice without getting home. Seems like a simple routine that could be written into the code to allow it to get back to a charge and live to fight another day. As noise levels go, it is pleasantly low on Eco, and expectedly louder in Turbo, no great shakes either way to us as we expect some noise when cleaning. Maintenance is fairly simple with brushes that are easy to access and comb out, an easily accessed air filter and the aforementioned top-access dustbin. Simple, as life should be with a robotic maid. Many pros with this unit that we will be enjoying for the foreseeable future, vacuuming on the whole isn't something anyone really looks forward to, and Auntie Pattie delivers a deserved break from that action for me and my wife. The dustbin could be larger, but I suspect Neato knows that and provided that largest the unit could accommodate, not sure what sacrifice in design would need to be made to make it significantly bigger, but I suspect the product engineers do and made it as large as they could. I can't really ding them for that because, well, they made it so I'm not vacuuming anymore. The app control is next level stuff, being able to vacuum while at work with the touch of a button does actually make me smile, and the mapping and learning component is something you just aren't going to find in many other units. Last but not least, our dog has had a long standing adversarial nemesis in the hand-held vacuum, which he runs from as if the devil itself was in pursuit. The Botvac earned a few curious glances, but pup walks around it with ease, and most importantly, without fear. Two paws up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Jestro, thank you for the awesome review! We're delighted to hear your pup is made friends with the D7! The D7 is a great addition to any home that has pets! The D7 is excellent at picking up pet hair and all that pesky dust and debris! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    The best robotic vacuum you can buy

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    Pros Laser mapping is far more accurate than camera mapping Unlimited No-Go zones via app without buying tape or towers Report shows where it has vacuumed each time Vacuums in consistent straight lines With gentle navigation it keeps an even distance from everything without missing Parts that wear and need replacement are easily accessible Waste bin is comparatively large Can be picked up and if put back near where it was can continue without getting lost Never seems to get lost Works reliably even in the dark Works fast without repeatedly cleaning the same areas Alexa voice control Can raise back end to try to get unstuck Easily traverses even higher pile carpets and area rugs Straight path for debris means no odd spaces to clean out internally Offers two different brushes depending on priorities Cons No-Go lines only work with app Sometimes tries to repeatedly climb items like speaker stands No real quiet mode Brush doesn't seem to do a deep cleaning Communicates through tones you must memorize instead of voice Errors for clogs are vague No dust sensor No full bin sensor Spot clean isn't configurable No option to clean just one room Although robotic vacuums aren'thing new, having one that vacuums reliably has been a problem. Neato, more than any other brand, seems to be the company that seems to have finally solved the issue. The D7 is the top of the line robotic vacuum in the series from Neato. All their vacuums offer similar features with laser mapping and interchangeable parts but what sets the D7 apart is what are called virtual No-Go lines. As the D7 vacuums a room, it starts by vacuuming the perimeter and finding the walls. When it gets to a certain point in the room it will stop and rotate the use the laser to map everything out. What is great about this is as it goes around the perimeter it picks up all the debris near the baseboards and then quickly vacuums the interior. It systematically vacuums room by room, using narrow passages to define what is a room. Unlike other vacuums, this technique means it reliably vacuums every accessible area every time and doesn't get stuck in a loop vacuuming the same spot over and over. Not only that, but if it must navigate around an object it still has no problem vacuuming straight lines. This is a refreshing change from other brands that often seem to be obsessed with cleaning the same room or vacuuming random diagonal lines after avoiding a piece of furniture. As part of the mapping technology are what are called virtual No-Go lines. After the D7 has had a chance to vacuum your entire house at least once it will present a very detailed map of your house, including square footage, and allow you to define what are called No-Go zones. To create these zones, you just draw a line with your finger to block off an area. Once saved, the D7 will avoid vacuuming those areas. No need for barrier tape or towers. The system works very reliably and about the only downside is that it only works when you start cleaning via the app. For now, if you initiate vacuuming via Alexa the No-Go lines aren't used. If for some reason you need to create barriers outside the app, the D7 does come with conventional roll of magnetic strip. The included manual is lean on details of maintenance, but information is readily available on the internet. Once you see how to do it, the process is actually very simple with no tools required, except the included cleaning brush. If you unsure of maintenance intervals, a handy guide is inside the waste bin compartment. The air filter, combo brush, and spin brush are quick an easy to change. If you have pets with a large amount of hair, it would be best to run the vacuum more frequently. For the first week as it vacuums you may find it gets clogged with pet hair in the intake tube to the waste bin. Thankfully with a straight vacuum path through the D7, cleanup is very easy. After you establish a schedule for vacuuming and the D7 catches up you might be able to have it clean the entire house while only emptying the waste bin at the end. As mentioned before, the D7 is excellent at vacuuming straight lines in carpet to give a freshly vacuumed look. If you prefer more distinct carpet lines, a different brush bar is available as well at the expense of being less versatile on varied surfaces. If you have a deep pile carpet, the D7 refreshingly is excellent at traversing very tall thresholds. It had no trouble climbing up the edge of a deep pile carpet. However; if you have a deep shag carpet you might find the smaller brush bar might not clean as deep as you want. That said, for deep shag carpets your best bet might be a traditional upright vacuum. The D7 has a quiet and turbo mode. The quiet mode is certainly quieter but not to the point you could comfortably watch TV with it running in the same room. The suction overall is very good. Regardless, robotic vacuums shine when they can vacuum regularly. Although the suction has improved, they just can't compete with an upright on a single pass. By scheduling it to vacuuming regularly, the vacuum gradually makes progress and will keep with a clean floor that stays looking clean all the time. Long ago, higher end robotic vacuums evolved to stop wandering aimlessly around the room to vacuum and learned to vacuum in systematic straight lines. Up until recently what had not been fixed was how they would slam into your furniture and rub up against walls as they finally learned to vacuum straight. Refreshingly, the D7 is smart enough to avoid hitting things constantly. On the default settings it will still occasionally rub walls, but a nice feature is hidden in the cleaning settings that can fix even that. It's called Extra Care Navigation. When enabled, it will keep about a ? inch gap from objects and let the spin brush pick up in that area. This allows the D7 to gingerly avoid touching any of your furniture while cleaning thoroughly. It also helps prevent it from going under certain chairs and tables that would tend to cause it to get trapped. It might mean an occasional light, manual touchup is needed but the tradeoff is well worth it. Even with this extra care navigation and ability to climb higher rugs there is still one weak area of the D7. Because it can climb high ledges you might find it will dutifully try to clean the bases of certain items such as speaker stands or floor lamps. As it climbs up the base it will get stuck. A neat feature is as it gets stuck it can extend the wheels and try to back off the obstruction. In the case of these bases though, it just returns right back for another pass. A simple addition of a No-Go line fixes this making it only a minor inconvenience but one to know nonetheless. Another area that has cause problems in the past is how previous robotic vacuums handled getting stuck or even lost. With how advanced the D7's mapping technology is, getting lost is a thing of the past. Even if it gets stuck or clogged you can lift it up, fix the problem, and set it back within two feet of where it was, and it's able to continue and even find its way back home. In fact, in nearly two weeks of daily vacuuming the D7 is the first vacuum to never have an issue finding it's way back to the charging base. One oddity of the D7 is when you decide to stop a cleaning session. Regardless of if you press stop or pause, it will not return home. If it's in the middle of the cleaning cycle it'sn't a big deal. You just press dock and it cancels the cleaning. Where is can be a bit odd is if, say for instance, you are watching a movie and it starts the cleaning process. You must wait a few minutes into the cleaning for it to recognize where it's at, so it can find the base and allow the dock button to activate. You could press stop and just put it back to the base yourself but oddly it seems to get stuck on the dock if manually placed there. As with all oddities of the D7, this is very minor and has an easy workaround. Overall, the Neato D7 is arguably the best robotic vacuum on the market even if just for the excellent laser mapping technology. It still has room for improvement but, unlike other brands, the flaws are so small that the Neato vacuums really do end up saving you time since they don't require constant human intervention. Once your routine is set up, the only human intervention required is to empty the dust bin and replace some parts every few months. If you are in the market for a robotic vacuum, it's hard to go wrong with the Neato D7.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your in depth and detailed review, Craig. We're very proud of our ground breaking new feature we've been able to release in the No-Go lines. We plan to evolve and improve this feature with time, so keep your eyes peeled!

      We're really proud of our robots ability to map and navigate in an efficient manner, and the added bonus of getting them straight lines in your carpet or rug!

      It makes us very happy to hear after all this time you've finally found the robotic vacuum cleaner you require, and it makes us ever happier that robot is a Neato Robotics vacuum!

      Your Neato Team.