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Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 155 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 30 Reviews mentioning:
floors
  • Rating: 5 out of 5 stars

    Makes floor cleaning easy

    Posted
    Kenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum makes cleaning our floors so much easier. We run it daily. Mostly tile with some carpet. Amazing what It picks up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for much for taking the time to review your D7 Connected, Kenny! We're very happy to hear how well the robot has performed in your home. Thanks again for your 5 star review!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Works Great

    Posted
    Daniel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's amazing how much dirt this little vacuum picks up even after we have vacuumed the floor ourselves.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Daniel, thank you for this awesome feedback, it can be very surprising when you first try the Neato, the amount of dust and debris it picks up is to be rivaled! thank you again for this awesome feedback! Your Neato Team

  • Rating: 5 out of 5 stars

    "Neatest" and "Coolest"Appliance Ever

    Posted
    SwigglesMilam
    • Tech Insider NetworkTech Insider Network

    Appropriately named, this is the "neatest" appliance I've ever owned. It keeps the floors clean with a deep clean or can be set on ECO for quieter, longer run periods. It is engineered to be much easier on the furnishings than any other robotic sweeper that I've ever witnessed. Not only does it deep clean the floors, it also takes care of small debris brought into the house with everyday traffic and two Westies. The Robotic Sweeper creates an outline of your floorplan, it can clean the whole area, spot clean or be remotely controlled with your mobile device. To maximize its capabilities, clear the entire floor area to be swept and remotely control the robot around the perimeter; then let Neato do it work by eventually finding and cleaning the entire floorplan. Once know, Neato can be controlled to start and stop via phone, Alexa Echo, etc.and it will remember the floor area and clean it! When and if it encounters a problem with rug fringe, etc. it will notify you on the app that its having an issue so that you can assist and then get back to work on something else. Start, stop, pause or remotely control the cleaning of your floor areas. I absolutely LOVE this sweeper!!!!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome feedback! We're delighted to read how much you're enjoying the D7! The robot is a must have for any modern home! Thank you again for this feedback! Your Neato Team

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great robot vaccum, responsive to voice commands and does a phenomenal job vacuuming on carpet and solid floor!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Robert, thank you for the awesome feedback! We really appreciate it! We're delighted to hear how happy you are with the new D7! Your Neato Team

  • Rating: 5 out of 5 stars

    It sucks :)

    Posted
    Johnnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great product, this is my second Neato. This one is very temperamental when setting up but works great and it will do multiple floors, BUT it has to have a perfect run with no interruptions in order for this function to work.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing!!

    Posted
    Bilbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    What a great smart vac!!! It does a tremendous job cleaning and navigating the floors!!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Bilbo, thank you for this amazing feedback! We're delighted to read how well the D7 is performing! The navigation is what we pride ourselves on! We're glad you love this D7 as much as we do! Your Neato Team

  • Rating: 5 out of 5 stars

    Great vacuum, but...

    Posted
    Rosietherobot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Neato botvac D7 works great on most surfaces, wood, short pile carpet, and tile floors. If you have long thread rugs it will get caught on those but there is a solution! No-go lines allow you to block off areas and that solves any problem you have with the vacuum getting stuck.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your review. It's true, our robots work excellently on almost any flooring you'll find in the average home! We agree that 'No-Go' lines are the perfect solution for any difficult areas in your home.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    With recent app update, this vacuum not only charges better and has virtual no-go lines, but also can save multiple floor plans. I purchased an extra charger from Neato and now use the vacuum on both floors with efficiency. Takes only 35-40 minutes per floor ...benefits of having a saved floor plan.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear you're enjoying the new features which were released in the recent software update, Chris! Thank you so much for your 5-star review!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Does a great job of getting up most of the dirt. Moves from hard floor to carpet effortlessly. If it does encounter something that jams the brush, or if it gets stuck, it will stop and send a notification to your smart phone. Does leave a little dirt along side the carpet but you can roll back the carpet and it will get it.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Bruce, we're delighted you chose to buy the new Botvac D7, if you find the robot is missing some areas during a clean, try relocating the charging base, this lets the robot start from a different point and should solve this problem. Your Neato Team

  • Rating: 5 out of 5 stars

    Finally THE robot vacuum has arrived!

    Posted
    Allistair
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is it, what I have been waiting for since gen 1 Roomba. The floor plan mapping is perfect and the virtual walls have solved the problem of blocking the bot from places it will always get stuck. @@@@@@@@ a problem for all vendors) Neato you did it. You finally brought us a bot vac that can run unattended.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Allistair! Thank you for this awesome review! We really appreciate this feedback! We completely agree the No-Go lines are a must in a modern home! Your Neato Team

  • Rating: 5 out of 5 stars

    Neato Robotics D7

    Posted
    jmbtwo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This robot vac is great. It spent about an hour and a half mapping our home out the first time it ran. After it was complete, the app updated a spec of our floorplan. The vacuum is now able to clean the floors in about 40 minutes ever time it runs. It works great!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear about this wonderful experience you've had with your robot! Thank you so much for your 5 star review, we really appreciate it!

      Your Neato Team

  • Rating: 4 out of 5 stars

    Fantastic device!

    Posted
    DaveP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The D7 does our entire first floor (wood, carpet, and tile) every Monday and Friday while we're at work. When I come home, looks like a maid had been to the house. Has great suction and even though the floors look relatively clean before it goes to work, the bin is always full. The virtual borders you can draw on the map in your app work perfectly. Great purchase.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear how impressed you are with your brand new D7 Connected, Dave! Thank you so much for taking the time to give your robot 5 stars!

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Squid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had the D7 for 4 months now and absolutely love it! It does a great job getting up dirt and hair from our pets on both hard wood and carpet. The ability to customize floor plans with "no-go lines" via the app is a great feature to keep the robot from going into areas that you'd rather it didn't. If you have a multi story House, I recommend purchasing an additional charging base. They're fairly inexpensive and will allow you to save custom floorplans for each story. Overall, great product that is easy to maintain and keep running in top shape!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're glad your new D7 Connected has been working so well for you in your home! Thank you for taking the time to review your robot.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Worth every penny

    Posted
    polyport

    After looking to get our first vacuum robot last year and going over reviews, nothing seemed just right, but the D7 feature set was mentioned in a few reviews. So I signed up to be notified when it would be released, and I ordered it the day I got notified. After a week with it, I am now ordering my second one for our second floor. We have concrete floors and rugs, and the D7 does a great job cleaning. We have 5 birds and 2 dogs, so plenty of cleaning needed. When I first got it I vacuumed first with my regular vacuum and then let the D7 loose. I was amazed at how much dust and dirt and hair it managed to pick up even after I "cleaned". Now, I have it going once a night and my floors always are clean (and feel clean on bare feet). I just ordered my second one for our second floor (all carpet) where the birds live, after trying it out and seeing how well it picked dirt and debris there, too. The mapping feature is amazing, and I had read that other robot vacuums seem to have problems with black or dark floors or carpets. We have both dark concrete and black carpet, and it has no problems with it. It also properly recognized the stairs and didn't fall down. Haven't even had a need to use the no-go line feature yet. I would definitely recommend it.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Polyport! Thank you for such a comprehensive and honest review! We're so proud of the D7's features and capabilities. We hope now with the extra time spent not cleaning you can spend more time with your 5 birds and 2 dogs! Thanks again for this review! Your Neato Team

  • Rating: 5 out of 5 stars

    Easy life

    Posted
    Jarvis

    Recently I purchase the Neato D7 connect vacuum cleaner from Best Buy's. This device is better than sliced bread or the invention of the wheel. I like the ability of giving verbal commands to start cleaning, stop cleaning, return to dock just to mention a few. I also like the new feature that allows me to use the same vacuum cleaner on multiple floors by simply adding one additional charging station. Getting the job done for a lot less money than purchasing a new unit. Great product that hasn't let me down yet. I encourage everyone to rush out and buy this unit unit.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your wonderful review, Jarvis! We're very happy to hear you're enjoying the multiple new features we've introduced with the brand new D7 Connected. We wish you the best of luck with your new vacuum!

      Your Neato Team.

  • Rating: 4 out of 5 stars

    Cleans the floors well. Note to Neato:

    Posted
    mechanicguy
    • My Best Buy® Elite MemberElite Member

    Hi, I just bought my first robot vacuum yesterday - the botvac d7. I bought it because of the virtual no-go lines and the integration with Smarthings (Neato Connect V1.2.3 - Botvac Connected Series). I'm really impressed with its mapping and navigation capabilities and quality of vacuuming, but have three things I'd like to ask. 1) Is it in the works to be able to store two or more floor maps? In addition to the main floor map, I'd like to be able to bring it upstairs and have it clean that floor too, recognizing that floor and respecting a new set of no-go lines, and NOT erasing my existing main floor map. 2) If it has a map of my house and knows how to comprehend no-go lines, is it in the plans to be able to designate room labels on the map? With that, for example, I could say 'hey alexa, tell neato to clean the kitchen' and it knows where the kitchen is and cleans just that room and heads back to base. 3) Speaking of knowing where things are, it would also be extremely useful to be able to designate a spot to clean using the map in the app, and NOT having to pick up the vacuum and set it in a place for it to clean. If I have to go get the vacuum to clean a 7x7 area, I may as well get the manual vacuum and do it myself. It seems like it should be possible for the vacuum to know how to get to the area, clean it and then return to the base. Great product overall, but not quite 5 stars yet. If the above haven't been considered before, I'd ask if you submit it for feedback. The Smartthings integration is awesome, too. I set it up with a rule to clean the house every two days, but only when we're away, and not during vacation mode, and not at night. Slick!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi,
      Thanks for the expansive review!
      Glad to hear you're so impressed with our robots' methodical cleaning patterns.
      We will certainly pass on your three suggestions to our R and D department.
      Thanks for the feedback.
      Your Neato Team.

  • Rating: 4 out of 5 stars

    Life changing. Hope app updates make it perfect.

    Posted
    SteveT817
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am kicking myself for not buying a robot vacuum sooner. This unit does an excellent job of cleaning my 1,600 sqft home on all surfaces (carpet, area rugs, and hardwood floors). My only gripes are with the app you use to control the unit. There needs to be an easy way to do spot cleanings right from the app. Right now you need to pick up the unit and place it where you'd like it to do a spot cleaning. I'd love to just pull up the floor plan on the app and touch right where I need my D7 to do a touch up. Still, this thing does a wonderful job keeping my place tidy all week long.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      It's great to hear how well your D7 Connected has fit into your home! With the most recent software update, you can now select certain zones for your robot to clean. This can be done via the FloorPlan section of your app. If you'd like assistance with this, please email rosie@neatorobotics.com and we'd be glad to assist you with this.

      Your Neato Team

  • Rating: 1 out of 5 stars

    Extremely poor navigations and gets stuck a lot!

    Posted
    BoeingGeo
    • My Best Buy® Elite MemberElite Member

    Had Neato D7 and had to return it. D7 navigation is horrible. D7 kept getting stuck. Once D7 is manually moved, it will not go back to the base station, Set on the base station, set in front a foot, a couple feet, 5 feet. D7 hates to be interrupted and since it gets stuck a lot, it gets interrupted a lot and that drives the glitchy software crazy. It also stops and spins in circles quite a bit for no apparent reason. Neato D7 ended up being way too much work and requires babysitting. Compared to the new Roomba i7, it just works auto-magically for its whole floor clean run,

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your review. Our robots work best with no human interaction at all. Each interference with the robot will confuse it, as it won't know how far you've moved it. If your robot was getting stuck, we'd suggest using the Virtual 'No-Go' lines to keep the robot away from problematic areas.

      Your Neato Team.

  • Rating: 4 out of 5 stars

    Great for maintenance cleanings

    Posted
    GH06903
    • Tech Insider NetworkTech Insider Network

    Setup: Initial setup was a breeze. I downloaded the app on my Android phone and followed the instructions to the letter. Within a few minutes the vacuum was connected to wifi. The vacuum itself arrived nearly fully charged which was great. I didn't have to wait to try its maiden voyage. I pressed start on the app and it began to move. First vacuuming: It spent quite some time "sniffing" around my rooms. I was careful to make sure the floor was uncluttered as it poked around the rooms. It is remarkably low profile and fit underneath my couch without a problem. I loved the way it truned it's flat side to the wall as it continued to map out the floor. Occasionally it would go back to where it had already covered. Not sure why. My floors were relatively clean already, but it did manage to pick-up the smallest debris without a problem. My dog and cat were bewildered as it made its way from the diningroom (where I had it docked) into the living room, kitchen, den and foyer. As instructed, I closed all doors that I didn't want it to enter; in our case the bathroom. After a while, it had finished poking around, and found its way back to its docking base. I thought its re-docking was a bit clumsy, but it worked. The really surprising part was the amount of stuff I found in its dustbin. We had just had the cleaning lady there 3 days before and the dustbin was filled with pet hair! I checked the app on my phone and found it had created a pretty good representation of my floor plan. The only grip I have is I can't use this on another floor of the house and create another map. Summary: I was really impressed with the power of this vacuum. It went from hardwood floor to carpet without issue. Every now and then it does get confused by something that it already knew was there, like our living room coffee table. I suspect that once it was mapped out, if was it moved an inch or two, the vacuum wasn't sure how to handle it and kept trying to clean around it I would recommend this for in between regular cleanings only because it will not move dining room chairs and other items aside to clean underneath, obviously, but it's great for around the baseboards and collecting the dust/hair balls that form under the couch. One final note: We have a 3 year old that thinks the vacuum is a toy. I found her putting things on top of it as it did its work and once tried to sit on it. I recommend running this after the kids are out of the house!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the wonderful and comprehensive review, we really appreciate this feedback, we have worked really hard on how the robot transitions between floor types, it can be really impressive at how much dust and debris the robot can pick up vs a conventional vacuum! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Great vacuum for house with cats

    Posted
    Barb
    • Verified PurchaserVerified Purchase

    My husband came home with this and I thought he was crazy (we had had the original Roomba). He is a tech guy and had done a lot of research. We have 3 large long haired cats - with clumps of fur at times and litter that gets tracked around. Our house sparkles! It has never been this clean - I'm very impressed. We were on vacation and could set it to clean just the area where litter gets tracked the most, then before we got home could run the whole area. I love that it can be programmed to just do certain areas and that it can be controlled remotely. The only glitch we have found is that upon re-docking (yes, it goes back home by itself to recharge) it sometimes nudges the docking station out of position a little and after several times can't go home to recharge. We have a combination of floors: hardwood, carpet, and scatter rugs and it performs well on them all!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your review, Barb! What a thoughtful gift from your husband, he sounds like a very generous man!

      Your Neato Team