Main Content

Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 156 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
price
  • Rating: 5 out of 5 stars

    Better than Rumba

    Posted
    Steves2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This robot cleans great! I had a rumba and to run it two times a day in other for the robot to clean well. A great option that this model has is that if it runs out of battery goes to recharge and returns to the area to finish cleaning. Another thing is that you program the Neato to clean the area that you want. A con: is expensive

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Next Step in Robot Vacuum Evolution

    Posted
    TechGuy
    • Tech Insider NetworkTech Insider Network

    This truly feels like a "smart" vacuum loaded with features. I believe this Neato D7 is the next evolution of robot vacuums. Pros: - Unique design - low profile with wide brush, perfect for getting in corners and along walls. - Intelligent navigation - maps out your floor plan, you can mark "no-go zones" on the app, you can also use your phone app to steer the vacuum - Versatile cleaning ability - works well on tile, wood, carpet, and laminate - Solid battery life - I can get about 2 hours of cleaning on a single charge - Multi band WiFi connection - works on 2.4 Ghz and 5.0 GHz - Works with Amazon Alexa, IFTTT, Google Home, Neato Chatbot for Facebook Cons: - Using the app is a crucial part of the user experience, without it you wont be able to realize its full potential - Dirt bin is kind of smaller compared to other robot vacuums. - Premium price tag - Louder than other robot vacuums

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome feedback and review, we really appreciate it! We will certainly pass all the suggestions back to our development teams for future updates and developments! Your Neato Team

  • Rating: 3 out of 5 stars

    Good product but not worth the price tag

    Posted
    Geocom
    • My Best Buy® Elite MemberElite Member

    This is a 2.5 stars item well because yes it does clean and vacuums carpets very well but unfortunately the setup and floor plans are very difficult to setup, the app and the vacuum itself needs always input from someone, also the fact that if you want to clean 2 different areas in your house you will need to buy an extra charging station (for an 800 dollars vacuum) so if you are planning to have the vacuum for only on room yes it definitely works for that, but if you want to clean the living room, the bethrooms and maybe another carpeted room you will need to buy 3 or 4 extra charging stations one for each room (around 40 dollars each, do the math) I have the intention to setup different rooms for different days of the week but I cant, so if I want to vacuum the living room it will do the whole house and it might not finished before returning to the charge station. The app its also complicated there 3 modes "house, spot and manual" the house mode does not do anything just tells you how the vacuum its setup for the next cleaning, the spot ask you how big the spot area to clean is but you will have to carry the vacuum to the spot first so it kind of defeats the purpose of being self-powered, the manual you drive the vacuum with your phone like an RC toy so nothing exiting about that. Now if for some reason the vacuum starts its schedule cleaning and you want to cancel it you cant, you can stop it but you will have to manually carrie the robot where it stopped or drive it back to the charging station, there is a dock option once it starts but its always disable, once you pressed it tell you that the vacuum its locating itself and it will be able to dock back in a few minutes, but the button never gets enable so good luck trying to get it back to the base. Now the vacuums itself its great it does clean and vacuum carpets with easy, yes its a bit louder that other brands but I will think its because it has more suction power. Don't get me wrong the engineering for this item its amazing, the fact that it cleans carpets on its own its great, it beats any other manual vacuums but for the price tag I was expecting a vacuum a bit more "intelligent" and also and app that can be a bit more user friendly the fact that I can't have different floor plans without extra accessories it makes it a half way the vacuum. For the fact that there are many other choices in the market I would not recommend this vacuum to someone else unless they have and extra 800 dollars just for fun.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to leave your feedback and we're sorry to hear about the issues you've encountered. Your D7 should not need a charge base for every room so we would very much like to reach out to you so our customer care team can help you with the issues you've encountered. Please email us at rosie@neatorobotics.com and we can contact you. Your Neato Team

  • Rating: 1 out of 5 stars

    Not reliable at all

    Posted
    lrosstal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have owned many Neato Vacuums in the last year, mostly D5 Connected. This is just a more expensive version of the D5 with an option to save a map and set no go lines. It didn't work. This vacuum failed to get home the second time it ran. The D7 ignored magnetic barriers and even no go lines within a week. This model was far less reliable than the way cheaper D5. I really like how Neato vacuums clean and the app is very good. But reliability makes this model not worth it.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      This certainly wouldn't be typical of our flagship D7 Connected model. We'd like to have our Customer Care team contact you to work out the issues you're experiencing with your robot. Please email rosie@neatorobotics.com and we'll contact you as soon as possible.

      Your Neato Team

  • Rating: 1 out of 5 stars

    Worst robot vac I ever used

    Posted
    cbougher
    • My Best Buy® MemberMember

    Do not buy this vac, you will hate life. I went through all the recommended setup for this vac. It still gets trapped on chair legs. I've updated the software twice and each time I had to completely re-set it up in the app. It loses visibility of the map even though it's there. It never alerts me to a full dust bin. Now it just moves about a foot from the base, turns on the vac and just sits there. This is a very expensive brick.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about this issue you're experiencing with your D7 Connected. We'd love to have our Customer Care team contact you to ensure they get this issue resolved for you as soon as possible.

      We kindly invite you to email rosie@neatorobotics.com and include the ticket number 571819 in the subject line and we'll contact you.

      Your Neato Team.

  • Rating: 1 out of 5 stars

    Not worth the money.

    Posted
    Wynebrandi
    • My Best Buy® Elite MemberElite Member

    We just bought a house and I wanted a vacuum to help keep the floors cleaned. My friend has the D5 and I liked how it was D shaped to fit into corners easy. I decided to buy the D7 because it was newer. Worst mistake. I didn't use for a week because we were still unpacking and I wanted the floors to be open so it could properly map my house. When I did use it, it got stuck on the part of the floor where it switches room. It got over other parts of the floor just fine and had made it over this area already before going back over it and then it would go back down and get stuck. I've ran the robot 10+ times to get a floor plan and it has yet to create an accurate floor plan. Within the first two uses, it would get stuck, I would move it and push the start button on it. This made it go straight back to dock and tell me it had finished cleaning. I called support and sent them pictures of the area where it was getting stuck and the more I've been using it, the more I'm mad at buying it. Put it on last night, it got stuck in a totally different area that it's been over numerous times, pushed started, it finished the whole house. Woke up this morning to a new map, not a floor plan which I had set it to do, and realized it wasn't at the dock. The robot was in a totally different room just sitting there, still on. The robot has had a low battery and freaks out and tells you that you need to pick it up and move it back to it's base. This defeats the whole purpose of having a robot for when you're not home. I set up the no go lines to prevent it from going under certain areas and fixed where it's been stuck at. Yet, Everytime I run it, it continues to get stuck somewhere new. I put the no go lines underneath a couch where it has got stuck before. It ran fine near the couch and never got stuck. After finding it this morning, it never saved floor plan. I set it to go again. This time, it got stuck underneath the couch on the side where it hasn't ever been stuck before the entire time I've ran it. This robot is not worth all the money and all the issues that are associated with it. Save yourself the money and headache and choose another robot. The picture is the area it would keep getting stuck on even though you can see where the robot had made into the dining room and did a corner cleaning before coming back down it, and trying to go back up. It freaked out and said it was stuck.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    One SMART Powerful Robotic Vac!

    Posted
    iampete
    • Tech Insider NetworkTech Insider Network

    I got this Neato D7 Robotic vacuum cleaner and ran it through its paces. Well this is what I found out. On pulling it out its solid and a bit heavy showing it's well-built. Big power wheels with a rubber tread grips it well over most any surface. It's one powerful vacuum cleaner for sure and the waste bin pops off and on with ease. But by far the best feature is that it's smart, really one smart robot cleaning machine! You'll need Wi-Fi to get the most out of it and download the App. Name your Smart Bot a name and let it do its thing. It will take a while to map out your area but once it does your set. While you can use Magnet Strips like previous versions and other robot Vacs, this D7 is smart, really smart and does away with them if you so wish! Download the App and after it's mapped out your cleaning area, just pull up the app, its mapped area of your home, zoom in the areas if you need to and draw No-Go lines on the area via its app and it won't go there! No more worries of it eating power cords under desks, or other areas that you simply don't want it to be at. This robot and its App is loaded with features, the more I play with it the more I learn and love it. I have carpet, an area rug and hard floors. The D7 runs thru all of them with ease. Because its flat at the front, the roller sits right up there and gets up close for better cleaning than the round robot cleaners! It stands about 3 ?" so it may not fit under all couches but a few small rubber furniture pads at the home improvement store fixed this quickly and easy. Best part of the Neato D7, other than its powerful, wicked SMART and well-built is that it's very neat looking, ok GREAT looking in its brushed metal skin! Yes it may come across pricey but I thought the same of my Dyson V6 and compared to other robotic vac's, it's competitively priced with more features. I'm thrilled with my choice and my stick broom now see's little use!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to review your D7 Connected! We're very happy to hear how robust you found your robot. The brand new and exclusive No-Go lines feature is something we're really proud to introduce into our vacuums.

      Your Neato Team.

  • Rating: 5 out of 5 stars

    Worth the Look

    Posted
    DaveW
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is my first foray into robot vacuums, and I'm glad to see how far they have come. The old robo-vacuums were clumsy, slow, and just cleaned OK. The Botvac D7 on the other hand has been wonderful. I'ven't felt the need to go back over the carpet with my regular vacuum, and the straight lines look great. I've been using the D7 for a few weeks now, and I've yet to have any issues. My house has 2 small children and 2 short hair cats, and the D7 keeps up just fine. The initial setup was pretty straightforward. The hardest part was locating the dock in a space with 3 feet of clearance all around. I ended up putting it in my guest bedroom, while not ideal it has worked out pretty well. I'm using an older Android Tablet to control the unit since that is always in the house (and I've a.. . Windows Phone :[ still). The app and the robot connected straight away (follow the quick start guide, and you will be fine) - I named mine Bender. You first have to run an initial clean of the house in order to build your map. I picked up everything and set my house up like it would be on cleaning days (this is recommended). The D7 bumped and twirled around my house for about 45 minutes before it finished. My house is a split level, so the cleaning area for upstairs is only about 450 sq ft. Also, I cautiously sat at the top of my stairs while the D7 was finding its way around - it's supposed to detect dropoffs and stairs, but I wanted to be there just in case. In the end it was fine, no Thelma and Louise launching off a cliff. After it was done I had it run another clean in order to setup the No-Go lines. This time it only took 35 minutes to run around. In these first 2 runs I only came across 2 issues. The first was the D7 got "stuck" in its initial run near the top of the stairs. It knew the edge was there, but for whatever reason it determined that it couldn't safely turn around right there after it bumped into the banister molding at the top of the steps. It called for help, so I picked it up and reset it about a foot away. The second issue arose during the second cleaning. The D7 went under a bed that is about a 1/4" too low. It managed to squeeze under but it couldn't make it out. I lifted the bed up slightly, and the D7 made its escape. After the second run I setup my No-Go lines (screenshot attached). I lined out a few areas, and cordoned off the 2 spots where the D7 got stuck. I put a line even with the edges of the banister molding (about 2 inches from the edge of the steps), and around the bed it got stuck under. After that, no issues. The No-Go lines work really well, and are much better than the magnetic strips. I also No-Go'd my bathroom, which was more convenient than remembering to close the doors. I've yet to come close to the overall runtime of this unit (I think its 2 hrs in ECO), and 1 cleaning just about fills up the dustbin (darn cats). I'm thinking about just letting it run in Turbo mode, but I'ven't got around to toggling that setting. Noise wise, the D7 isn't too bad (note: in ECO mode). It's much quieter than my stick vacuum, so it doesn't bother me if I run it while at home. The app is pretty easy to navigate, and I'ven't had any issues there. I'm planning on picking up a Google Home device mostly to use the voice control for the D7 - it will feel nice to order around a little robot. I've fiddled around with the manual control setting. It's kind of cool to drive the D7 around, but the controls are just a little hard to master and input lag makes it difficult to be really accurate. Its a cool feature though, and my kids love it. Other thoughts: There are a few things I wish the D7 did. The No-Go lines are a game changer feature, but I wish they could be expanded upon. It would be nice to have a room sectioning feature, like marking an area as the living room, kitchen, etc. Then you could do a spot clean of just that room, and it would return to the dock. This would be nice for anyone that sees one room get noticeably messier than other rooms. Also, since I live in a split level home I've 2 floors that make up 1500 sq ft. Right now I can only have the upstairs mapped, and I've to do an unmapped spot clean for downstairs. It would be great if the D7 could store multiple floor plans for situations like this. I know the bot needs a homebase for a floorplan to work, so I would be open to buying an additional second home type dock for this feature. Right now the cost of robovacs are just too much for the average person to consider 1 for every floor. For now this is a great little robot, that is perfectly happy to take orders and clean up after my family. I don't live in fear that it will one day rise up and destroy civilization.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Dave, thank you for this awesome feedback, don't worry, robots taking over the world is a little while away! We will certainly pass all of your feedback on to our development teams for future updates and designs. Your Neato Team

  • Rating: 5 out of 5 stars

    There is no better, this is the gold standard.

    Posted
    TechnicallyCorrect
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    The Neato Botvac D7 Connected is Neato Robotics most recent top of line robot vacuum. Let me start by saying I own a Roomba 800 series and the Neato predecessor to the D7 , the Neato Botvac Connected. Hands down, the Neato vacuums are the best in every respect and the best of the best is the D7. The Neato Botvac D7 navigates better, cleans better, the battery last longer and it cleans faster. The competition just does not stack up and I have looked at them all - Dyson is too tall, too expensive and the battery life is not good, Samsung is too tall and too expensive, Roomba does not get into the corners and takes longer to clean. All the competition does not clean as well nor have as good as an app. So let's look at the features, functions and benefits and how they stack up against the competition : Design - The first thing you will notice is the "D" shaped wedge design vs the round design of the competition. This enables the brush to get closer to corners. Think about competition, how does a round object possibly get into a corner as well as squared off design? In reference to the brush, do a search for pictures of the brush design on the D7 and brush design of the Roomba. Actually, Neato has the pictures on their website. You will find if you flip the units over the Roomba has a long brush that nearly goes end to end where the competition has two counter rotating blades in the center of the unit and only about half as long. Basic common sense is the Roomba brush ( which is an actual brush) will do a better job. There are many other design features I could go over but I think that tends to just make the review too long. Anyone can go to Bestbuy or Neatorobotics for the full design details. I would suggest going to Neato's website over Bestbuy's site, Neato really did a fantastic job and there is everything you need to know. Navigation, the mobile app and cleaning - Neato laser mapping navigation system is top notch. The D7 had no problem navigating through my 800 sq. ft. apartment ( as the predecessor did nearly as well. @@@@@@@ When you first run the D7 it has to map out the area so you can create "no go zones." Those are zones you don't want the robot to go. The prior version used magnetic boundary markers ( this version comes with them as well but you may not need them. @@@@@@@ The D7 had no issue navigating around tables, chairs and across carpets, tile and wood. The app is fantastic, simple to use and easy to set up the robots. I already had the app installed for my Neato Botvac Conencted and was able to get my new D7 robot up and running in a few minutes. It was a bit confusing at first because I am running two robots from the app and it appeared that I lost one of the robots. I was wrong, couple of swipes and there they were : Ultron and Jarvis. You don't have to worry about Ultron, his shell is no longer vibranium and he has yet to shoot lasers out of his eyes. That's funny to fans of the Avengers , not so much to everyone else. But I digress. Cleaning was fantastic. To be honest , I did not think it could get any better than the Neato Botvac Connected but the D7 does. It was far superior to Roomba 800 series, there was no contest. I am not sure why the D7 does a better job than it's predecessor ( the design is so similar) but I think part of it has to do with the brush and maybe it has a stronger motor. The Neato D7 battery lasted over 90 minutes cleaning ( I have seen ratings for over 130 minutes for Eco mode and I run it in deep clean mode) and it methodically covered 600 sq. ft of floor space. I have read some reviews that the Neato D7 is loud when it's cleaning. While loudness is subjective, I did not find this loud at all. To test that, I ran a sound meter on my phone and recorded a db rating of 64 at about 6 feet away. That's the level of a conversation and a typical vacuum is about 70 db ( about 60% louder. @@@@@@@ So you can see what I did like , what about what I don't like ? I did run into issues of the initial run in creating no go zones. For some reason , it had to run 2 times before it created a map to be used for no go zones. Minor but worth mentioning. Then several days into using the vacuum, it would not connect to the internet and I could not control it through the app. I am guessing there was some type of update that caused this. Regardless of the reason, the vacuum was stuck in trying to connect. I had to install it again and pair it to the internet. That was a bit more unsettling and I could not find what would have caused the issue. Once the D7 was reinstalled, there have been no issues since. One design feature I don't like is the rotating side brush. It is a small brush that rotates and it's supposed to get into corners and brush debris into the main brush head. I can honestly say that it does nothing on carpet and almost nothing on hard floors. It is held on by a magnet. To be honest, it appears to me , Neato put it on simply to compete from a marketing standpoint with Roomba. Roomba has much stronger and larger brush . But you know what? Roomba has to have that in order to get around the inferior round design and center mounted brushes. I don't even think Neato has to have this side brush, the wedge D shaped design is that good. A minor complaint is finding a replacement main brush. In comparing the brush between the D7 and Neato Botvac Connected, the D7 has a straighter brush design whereas the Botvac Connected is more of a spiral design. I could not find a specific part number for the main roller brush that came with the D7 and would like to buy back ups like I have for the Neato Botvac Connected. It looks like they are all compatible with each other but I want the exact that came with the D7. When I go to the Neato website , it lists brush as the Neato Botvac Connected Series Spiral Combo Brush but when I click on it to buy it from retailer, it takes me to the brush kit instead. It is all a bit confusing. Neato, it would be helpful if you could part numbers somewhere so people can differentiate the accessories. Conclusion - The Neato Botvac D7 Connected is simply the best robot vacuum you can buy. It is better in every category - navigation, cleaning, app, Google Home integration, IFTTT and more. There are units that are more expensive but you just cannot beat Neato's design and engineering. Neato is standard that all others should be measured against in the robot vacuum market. I recommend it completely and give it 5 out 5 stars.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi! Thank you so much for this awesome feedback, review & recommendation we really appreciate it! Any replacement parts can now be purchased directly on our website! Finding the correct accessories for your robot has never been easier! We will also pass this feedback on to our development team for review, thanks again! Your Neato Team