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Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 159 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 22 Reviews mentioning:
stuck
  • Rating: 1 out of 5 stars

    Extremely poor navigations and gets stuck a lot!

    Posted
    BoeingGeo
    • My Best Buy® Elite Member

    Had Neato D7 and had to return it. D7 navigation is horrible. D7 kept getting stuck. Once D7 is manually moved, it will not go back to the base station, Set on the base station, set in front a foot, a couple feet, 5 feet. D7 hates to be interrupted and since it gets stuck a lot, it gets interrupted a lot and that drives the glitchy software crazy. It also stops and spins in circles quite a bit for no apparent reason. Neato D7 ended up being way too much work and requires babysitting. Compared to the new Roomba i7, it just works auto-magically for its whole floor clean run,

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your review. Our robots work best with no human interaction at all. Each interference with the robot will confuse it, as it won't know how far you've moved it. If your robot was getting stuck, we'd suggest using the Virtual 'No-Go' lines to keep the robot away from problematic areas.

      Your Neato Team.

  • Rating: 1 out of 5 stars

    Not worth the money.

    Posted
    Wynebrandi
    • My Best Buy® Elite Member

    We just bought a house and I wanted a vacuum to help keep the floors cleaned. My friend has the D5 and I liked how it was D shaped to fit into corners easy. I decided to buy the D7 because it was newer. Worst mistake. I didn't use for a week because we were still unpacking and I wanted the floors to be open so it could properly map my house. When I did use it, it got stuck on the part of the floor where it switches room. It got over other parts of the floor just fine and had made it over this area already before going back over it and then it would go back down and get stuck. I've ran the robot 10+ times to get a floor plan and it has yet to create an accurate floor plan. Within the first two uses, it would get stuck, I would move it and push the start button on it. This made it go straight back to dock and tell me it had finished cleaning. I called support and sent them pictures of the area where it was getting stuck and the more I've been using it, the more I'm mad at buying it. Put it on last night, it got stuck in a totally different area that it's been over numerous times, pushed started, it finished the whole house. Woke up this morning to a new map, not a floor plan which I had set it to do, and realized it wasn't at the dock. The robot was in a totally different room just sitting there, still on. The robot has had a low battery and freaks out and tells you that you need to pick it up and move it back to it's base. This defeats the whole purpose of having a robot for when you're not home. I set up the no go lines to prevent it from going under certain areas and fixed where it's been stuck at. Yet, Everytime I run it, it continues to get stuck somewhere new. I put the no go lines underneath a couch where it has got stuck before. It ran fine near the couch and never got stuck. After finding it this morning, it never saved floor plan. I set it to go again. This time, it got stuck underneath the couch on the side where it hasn't ever been stuck before the entire time I've ran it. This robot is not worth all the money and all the issues that are associated with it. Save yourself the money and headache and choose another robot. The picture is the area it would keep getting stuck on even though you can see where the robot had made into the dining room and did a corner cleaning before coming back down it, and trying to go back up. It freaked out and said it was stuck.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Waste of a lot of $$$

    Posted
    rmg8tc
    • My Best Buy® Member

    This was my 2nd Neato botvac in 2 days. I bought the D5 first, and it was garbage, but it only cost $300. I exchanged it for the D7, which was almost $900 and worked just slightly better. I have hardwood floors throughout with only a couple of thin area rugs, but it kept doing the same areas over and over and missed entire sections of my floors (usually the middle). It also failed to recognize a room at the end of the hall, and it kept getting stuck on an 8x10 low shag rug. When I'd turn it off to relocate it, it would go back to where it got stuck like a swallow to Capistrano. It did hug the walls pretty well, and had good suction, but I had to go behind it to get the dirt out of corners. I also had to rearrange things and put the guard strips around certain areas, which took time. All in all, it wasn't worth what I paid for it. I'll wait until they make affordable robot humans :- @@@@@@@

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      It's very disappointing to hear about these issues you've experienced with your D7 Connected. We're eager to have a member of our team contact you to get to the bottom of what exactly is going on here. We kindly invite you to email rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Does a great job of getting up most of the dirt. Moves from hard floor to carpet effortlessly. If it does encounter something that jams the brush, or if it gets stuck, it will stop and send a notification to your smart phone. Does leave a little dirt along side the carpet but you can roll back the carpet and it will get it.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Bruce, we're delighted you chose to buy the new Botvac D7, if you find the robot is missing some areas during a clean, try relocating the charging base, this lets the robot start from a different point and should solve this problem. Your Neato Team

  • Rating: 2 out of 5 stars

    Nice idea but....

    Posted
    Stayaway
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this top of the line Neato D7 to test against our Roomba 960. Unfortunately the Neato D7 failed in almost every test. While the D7 did manage to find its base most of the time. It did not clean our 800 sf all hardwood floors adequately. It routinely left debris behind, and did not clean all the way to the edges. As a result we had dust and debris along all of the baseboards, and often in the middle of the floor. The D7 got stuck on the same area rug 6 of the 15 times we used it. Once in a corner with no obstructions. The Roomba 960 routinely cleaned the same area completely. Comparatively the Roomba became stuck twice over 3 months of daily use in the same area. The D7 has promise and the ability to define no go zones within the app is a great option the Roomba lacks. Unfortunately the application was inconsistent and not intuitive. The Roomba 960 performed consistently better and would be my choice at this price point.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about this experience you've had. This wouldn't be typical for our D7 Connected so it sounds like your robot may have had an issue. Please email us at rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 1 out of 5 stars

    Awful connectivity. Stuck in under two minutes.

    Posted
    RoodAwakening
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ugh! I researched up and down before pulling the trigger on the Neato Botvac D7 using a variety of online sources. I spent hours reading reviews, watching videos, and consulting Consumer Reports on all of the models that appealed to me. Alas, it was all for naught because there are serious connectivity issues with the Neato. Before you cast my opinion aside as user error, consider this: I do cybersecurity for a living. I built my own firewall, I wired every room in my 2800-sq. ft home with Cat7 cable, and I have five access points throughout the home; even my front porch has a dedicated access point. Please tell me how I can successfully connect numerous IoT devices, eight surveillance cameras, three PoE+ switches, five access points, and control almost every piece of electronic gear (e.g., A/V receiver, OLED TV, Oppo Blu-Ray 4K, Apple TV 4K, etc.) via my phone but I can't get this $700 vacuum to connect for more than three minutes? I then tried to use the vacuum-without the app, obviously-to gauge its performance (i.e., cleaning, noise, navigation, etc.) for what I bought it for: to vacuum. While it was relatively gentle against my white baseboards and doors, my initial favorable impression of the vacuum itself turned sour when, unbelievably, it became wedged within the wooden legs of a cheap IKEA lounge chair. Not only did it get stuck, the Neato's wheels continued to spin, marring the painted wood as it made the most horrendous din while doing so. With that, it was time to say goodbye to this poorly-designed piece of "engineering." I should have listened to my gut when I saw how lousy the cord management slots were designed on the base station. The lack of detail and the outrageous manhandling required to complete something so fundamental as cord management should have given me reason to pack it up and return it before I even took the Botvac out of the box. Overall, it was an awful experience and one no consumer should have to face with a vacuum at this price point.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke after 2 months and a handful of uses

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This review is a WARNING to any potential buyers. I received my Botvac D7 at the end of March 2018 and it broke by June 2018. After only using it at most once a week the swivel sensor on top quit working. I contacted Neato support, sent in my info and got the location to send it too. After 2 months I have gotten neither a new replacement for the defective one or my repaired defective one back. Customer support has not responded to several attempts to receive some kind of update regarding my issue. I would highly recommend you not purchase this or you may be stuck with either a $900 paperweight within a few months or send it off and never hear from it again.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to review your D7 Connected, Chuck. It certainly wouldn't sound like our Customer Care team to ignore email or to withhold a robot without reason for over 2 months. We'd like to take the time to review your case in depth to ensure you're receiving the best customer experience possible.

      We kindly urge you to please email rosie@neatorobotics.com and include the ticket number 549075 in the subject line so we can look into this for you.

      Your Neato Team.

  • Rating: 4 out of 5 stars

    Really like it

    Posted
    Samson
    • Tech Insider NetworkTech Insider Network

    I really like this and was excited to try it out. I put it in my finished basement, it hast been vacuumed in awhile, and is where the majority of my kids toys are located... I had them pick up the room, and I let the Neato get to work... it did a very good job on its first pass navigating the room... it got stuck once on a pile of my papers beneath my desk where I work from home, but once I removed those it went fine. It picked up a ton of dust and debris, and the map of my basement it created is very detailed and precise... a couple of things I would like to see it improve... I've tried multiple times to setup the "no-go" lines... within the app it says it has to go through a special cleaning to map out the area in order add those "no go" lines in the app... well I've done that about 5 times already and every time I go back into the app to set up the no go lines it says I've to run that special cleaning... but I've done it several times... oh well.... I'm sure a software update will fix it.... the only other thing I would like Neato to add is the ability to add multiple floor plans with multiple "no go" lines.... for instance... I would like to have this sweep my upstairs, and although the manual says I can just pick it up and start it upstairs, I wish the app had the ability to map both floors, so I could add the no go lines to each floor. Other than that, great product.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Samson, thank you for the awesome feedback! We can certainly help with the No-Go lines, please email rosie@neatorobotics.com and have 529131 in the subject line, we look forward to assisting you! Your Neato Team

  • Rating: 1 out of 5 stars

    Beware the brush bar failures

    Posted
    iRobotforever
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good vacuum while it worked. Worked great for 5 months. But then I started to get errors. Often times it would get temporarily stuck up on something and then wouldn't complete the floor plan cause it would forget where it was in my small home. But the real problem is the flawed brush bar. The one end is semi sealed, it will get dust and debris in it. This will make it hard to rotate, so difficult that the machine will error out. It does not come apart easily and isn't meant to be fixed. I bought a second bar and had the same issue within a month. In my opinion it's a good vacuum with great suction but the flawed brush bar needs a redesign.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for your feedback. Our brushes are interchangeable so a simple brush replacement with an older brush design may work for you. The new brush design has been extensively tested vs the main competitors and did perform best in class.

      Please contact us at rosie@neatorobotics.com and we'll be in touch to see what we can do for you.

      Your Neato Team

  • Rating: 5 out of 5 stars

    this little robot is NEATO!

    Posted
    tre91396
    • Tech Insider NetworkTech Insider Network

    My Neato Botvac D7 arrived a little more than a week ago. This is the first robotic vacuum I've owed and wasn't sure about this type of product in general. I wasn't sure how it would stand up to my Dyson that I've owned for 5+ years. Overall, I'm loving this little machine! When the box arrived, I was surprised by the size of the box. I guess I expected it to be a little smaller and not as heavy, no big deal though. After unboxing this beauty and trying to find a good place for the charging dock, I had the robot getting ready for its first use. The set up was simple & quick. The steps included charging the vacuum up, downloading the Neato App, & connecting the robot to your WiFi network. The app gives good step by step instructions on how to establish the connection. All in all, the charging took a little bit of time but the rest of the set up took about 10 mins. Now that the robot was ready to go, all it takes it a press of a button on your smartphone and the vacuum does the rest. The first thing I noticed was how quiet the Botvac was compared to the much larger Dyson I've. My dog barely noticed that the vacuum was running, when usually she's nowhere to be found during vacuuming. The next thing I noticed was that the vacuum was running along the edges of any room that it went into. It was moving pretty slowly while doing this, mapping the room so that it knew where it could go and where it couldn't go. The Botvac easily transferred between carpeted rooms and rooms with harder floors (I've tile and wood in some rooms). Once the vacuum had the edges mapped, this thing zoomed back and forth, dodging all obstacles that it could get stuck on. It was quite amazing to watch the first time. After it cleans all the area's it thinks it can get to, it simply stops vacuuming and returns to it base to charge back up for the next time. The app lets you know that the vacuum made it to the charging base successfully and provides you with a map of the area cleaned. While I'ven't used the feature yet, once your living space has been mapped, the app does give you the ability to set up boundaries to prevent the robot from going into certain areas. In the week+ that I've been using the Botvac, it has got stuck once, which was much less than I expected. When the robot gets stuck, the app sends you an alert to tell you and shows you on the floor map where the vacuum is stuck. You simply go there and move the vacuum a little bit to clear the object blocking the path, press a button, and off it goes. The app also alerts you when the bin is full with dirt, dust, hair, & whatever else its cleaning up. Some things I noticed are important are that the placement of charging base & that the collection bin is likely smaller than any regular vacuum you are using. The charging base needs to be in a area that give the vacuum room to start its cleaning process, and also room to get back onto the base for charging. It also needs to be somewhere that gives a little resistance so that the robot doesn't knock it back when returning from a cleaning, otherwise you might not have a charged vacuum next time you go to clean. With the collection bin, the first time I ran the Botvac, it did fill up a couple times while cleaning. The app does send you an alert when this happens, but you do have to empty it before continuing. The last 5 days, the bin has not been filling up to the point that the robot had to stop operating since I've been vacuuming every day. My house is on the smaller side, so I'd imagine that a larger house might require emptying the bin more than I've. Overall this is a great little machine. I can come home and vacuum daily without scaring the animals, we all barely even notice that its running. It's nice having clean carpets and floors with little work everyday. Glad I got this little Botvac.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Tre, thank you for this awesome feedback, we really appreciate it! Welcome to the Neato family! Its great to hear how well the D7 is doing in your home! It can be surprising at first with the power the D7 has! Thanks again! Your Neato Team

  • Rating: 4 out of 5 stars

    I love it, but...

    Posted
    CynicalWoman
    • Tech Insider NetworkTech Insider Network

    This is one of those things that I have looked forward to for my entire life. Sure, they told me that there would be jet packs, but something that vacuums the floor for me? Now that would be fantastic! Out of the box, it was super easy to set up and get it ready to go. Downloading the app, was equally simple. After letting it charge, we set it to clean, and away it went. Our house is small, but with some thick carpets and oddly shaped furniture. The Botvac started well enough in our relatively simple bedroom, but went in and out of the room sort of randomly, and cleaned mainly in patches. Some areas seemed to get cleaned 3 or 4 times, others, not at all. We figured that it was learning the layout and we hope that it will do better in the future, and it has, but it clearly still has a lot to learn. One big problem has been our irregular chairs. They have angular legs that fool the Botvac and it often gets stuck under the table. Our elevated shelving unit has also confused it, with it finding access under the shelves in areas where there isn't a carpet, but getting stuck where there is a carpet. Emptying the canister and changing the filter were both obvious and easy to do. Setting up the Do-Not-Go areas were harder (for me). By far, my favorite thing was using the Neato App to start it cleaning while I was at work, a few cities away. Knowing that the floors were getting cleaned while I was at work, made all of the frustration go away. Is this a 5 star item? Not for me. Is it super cool and I'm glad I got it? Oh yes. If you have a very simple house to navigate, I wouldn't hesitate to get one. If your house is more complicated, the problems will be more complicated, too, but if you enjoy hearing the sound of a vaccuum that you are not pushing, the Botvac sure will make your day. I would recommend this to a friend with the reservations noted above.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for this feedback, we really appreciate it! We're constantly thriving to improve our vacuums and with this feedback we can pass all of this back to our development teams for future updates and designs! Thanks again! Your Neato Team

  • Rating: 3 out of 5 stars

    Cleans good, features not so

    Posted
    Kapalua

    This is our second Neato product (Had a Connected model previously). Only owned two Neatos so can't compare to other makes. With that said both of our vacuums D7 and Connected resulted in lengthy emails and numerous phone calls to customer support and ended with replacements sent for both. As for the D7 the unit is suppose to return to the base only long enough to clean rest of house. It never charged long enough to clean and had to return a 2nd time and sometimes a 3rd to finish.ugh. Also the D7 wasn't as aggressive as the Connected model as it would shy away from tight areas whereas the Connected model would force itself in to clean the area. Lastly, the D7 we returned sounded like a rusty child's toy rolling around the house. The replacement did not do this. Overall, I could have rated lower given all the time on the phone/email, but the awesome support made it worth the effort. In hindsight would have stuck with the Connected model and saved some $$. The no go lines don't work when the D7 doesn't recognize the saved floorplan. This occurred quite often and had to vacuum without no go lines.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about these problems you've encountered with your Neato Robots. This most certainly wouldn't be the standards we set for our robots. Our Customer Care team will be able to get you up and running and get these issues resolved.

      Your Neato Team.

  • Rating: 1 out of 5 stars

    Doesn't hold up well to long pet hair

    Posted
    RDURT

    Runs fine right up until the 90-day mark, then had major hardware issues. I have two golden retrievers. They're awesome dogs, but they constantly shed large amounts of long dog hair. Vacuuming their dog fur every day took about 30 minutes, and if the chore was ever skipped the house's floors would look quite dirty. Hair, dirt, and other objects from outside got everywhere. So I looked for a robot vacuum to get back some time every day. I tested the Roomba 980, Neato D5, and both had issues. The Roomba with its random cleaning pattern took much longer to clean, and while it eventually cleaned all areas, it was very loud and annoying to deal with for several hours a day. I work from home remotely and take calls frequently so having the vacuum making noise constantly in the background wasn't ideal. The Neato D5 offered a better solution in my opinion with it's cleaning pattern more organized it managed to clean the house in just 45 minutes. However, the D5 had two major issues with my house. There are several areas the D5 would get stuck, and placing the magnetic strips on the floor so it would avoid the areas just wasn't possible in some places. This meant I could never run the robot without being at home or it would get stuck and not complete the process. The battery also couldn't quite make it through a full cleaning sometimes so it would go back and recharge, but have trouble finding it's base charging station. Then I saw the commercials for the upcoming Neato Botvac D7. With the no-go lines, larger battery, and improved brush I figured my problems were solved. The price is very high ($800 when I purchased), but I decided the convenience was worth it. I installed the unit and got it running. Using the no-go lines requires using the Neato app instead of voice activation by Alexa which was slightly disappointing, but the app is well built and easy to use so I didn't mind that much. After about 5 runs the robot got the hang of getting around the house, and the no-go lines kept it from getting caught in the areas the D5 model always had issues with. The battery let it clean the whole house in one go, and I noticed the different brush that ships with the D7 did a much better job of grabbing small bits of dirt and dog hair than the one shipped with the D5. Since I paid $800 for the unit I wanted to make sure I took good care of it. I purchased the more expensive "Neato" brand filters and brushes to have replacements on hand and not risk issues with 3rd party filters/brushes damaging my unit. I cleaned out the dustbin and brush after EVERY cleaning (a must do especially if the unit's dealing with dog hair). However, earlier this week I heard the unit power down in the middle of a cleaning saying it was stuck and needed its brush cleaned. That was odd to me, but I followed the instructions cleaned out the brush and dustbin. I noticed that some pet hair was accumulating in the plastic bit that spun the brush. I pulled out as much of it as I could, but the large gap between the piece turning the brush, and the plastic for what I assume is the brush motor housing provided a large area for hair to sneak in and get trapped. I really feel that's a design flaw on Neato Robotic's part as it's just asking for something to get in there and burn up the motor. Sure enough, after cleaning everything out the unit still refused to power up and do it's job and constantly gave me the "clean brush" error' Getting a hold of Neato support over email took a very long time, and despite me sending them all the troubleshooting steps I performed, after 48 hours I got a response from a support agent asking me to go through several troubleshooting steps that I had already done. They didn't even bother to look at the model of robot I told them I had and requested that information again which told me after a 48-hour wait for a response, the support agent just sent a generic template. The only step I hadn't tried was removing the brush and trying to let it run on its own. I gave that a shot and the robot still quickly powered itself down. I decided to reach out to Neato's chat support and I explained the issue to them. For an $800 device that was less than 90 days old I was hoping they'd exchange the unit for a new one, but the reply I got was they'd try to do a repair instead so I'd lose my device for several weeks. Regardless of it I got a new unit or this one repaired, I'm likely going to end up in the same situation a few months down the road since the brush motor housing design allows for hair to easily get into the motor. Since this robot only has a 12-month warranty, you'll be out of luck after a few repair attempts or exchanges when your warranty runs out and the brush motor fails. This might be a good robot vacuum if long hair isn't a common issue in your house, but if that's the case you're likely better off saving several hundred dollars and going with the D5 unit or a comparable Roomba. I really liked Neato's cleaning pattern versus Roomba's random cleaning pattern, but after a long testing period, it seems Roomba has a better design for it's robot's than Neato Robotics has for its botvacs.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, we're sorry to hear your new D7 is experiencing some issues, we would like to look into this in more detail to have a quick outcome to this issue.

      In relation to when you mentioned you contacted us, there is normally a 24 hour wait time on email support. Our chat & phone lines would be the best for a quick resolution.

      Also in relation to the repair this is actually an engineering evaluation of the robot, we do this because the robot is new, also to eliminate any user error that may have caused this issue.

      This process has an expedited lean time once we received the broken robot we have a turn around time of 48 hours before we send a replacement or the repaired unit is returned.

      Please email rosie@neatorobotics.com and have 522237 in the subject line, we hope to speak to you soon in relation to this,

      Your Neato Team

  • Rating: 5 out of 5 stars

    Worthy upgrade from XV signature

    Posted
    Maverick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So I've had the Neato XV signature for about 4 years (Name Artoo, yeah, I'm so witty). Artoo is still working fine, though I've had to update his battery and brush over the last 4 years. Unfortunately, Artoo can still get stuck in certain placed, makes a sad bleating sound, until I find him and fix whatever was causing his distress. Well, figured 4 years was long enough to see what the updated robots could do. When the D7, (I call him D2, yeah, more sharp wit, you're welcome) went on sale, (Saved about $275), I pulled the trigger. Set up on the phone was painless, and I was anxious to see about the "No-Go lines". Ran him once to get the layout of the house(Via the software) opened the map and placed the No go lines. Needless to say, the no go lines are a godsend. No more laying down of magnetic strips, no more worrying about the robot getting stuck in placed with multiple wires (like the computer rooms), and no more venturing into uncharted territory (my 7 year old kid's room which looks like a tornado went thru it) with multiple pitfalls and areas to get stuck in. The dust bin is much larger than the older models, and easier to clean. I also noticed that navigation is much much better than the XV. He actually seems to be getting smarter. He no longer bumps into things (like the tripod stand holding my short throw projector in my bedroom), but actually runs circles around each leg of the tripod. I love the straight lines D2 makes, like when you first mow your lawn. I've a dog that sheds a ton, and this little guy picks up and fills a bin of fur each day, yeah, that much hair. In the last two weeks he has only got stuck twice, mostly on my kid's sock (Really? The first thing my kid does is take off one sock when he gets home and throws it in the middle of the living room? What gives?! @@@@@@@ or a low hanging wire that wrapped around his "head, his vision tower at the top" This was quite bizarre to come up on, (possible suicide attempt? @@@@@@@ . Each time my phone alerted me and told me on the map exactly where he was. No longer did I've to hope the robot would not run out of batteries before successfully telling me where he got stuck. With Artoo I've had to trace his "clean lines" to try and find out where he got stuck (like following Hansel and Gretel). With D2, the map of the house tells me exactly where he's and what the'ssue is. I can't recommend this new robot enough. Knowing what I do now about his abilities and capabilities, I would have gladly paid full price for this. As for Artoo, sadly, he has not had much work to do, and I may delagate him to the kitchen or my kid's bedroom only. I don't know, he's still family after all, maybe just let him retire by my bedside, do spot cleans. Future updates based on the website and the way the mapping works strongly suggests that in the near future, you'll be able to tell the D7 to just clean one room (ie, the living room or kitchen which needs more frequent cleaning), instead of making the robot clean the entire house even if there are rooms that are already clean. Of course, it's also Alexa enabled, though I really just start it from my phone everytime.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Wow this review is awesome! Its kinda a sad story for Artoo though, somehow we feel retirement was more mandatory than voluntary! At least his younger brother will take up the slack! We're delighted to hear the D7 is working better than you thought, we really appreciate the level of feedback. Thanks again for the awesome review! Thank you for staying in the Neato Family! Your Neato Team

  • Rating: 5 out of 5 stars

    Outperforms the Competition

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network

    The Neato Botvac D7 Connected is the absolute archetype robotic vacuum, and if you're considering other robot vacuums at this price point, you should definitely put the D7 Connected at the top of your list. The D7 Connected does what a robot vacuum should. It keeps a stable Wi-Fi connection, it accurately maps out the layout of your house, it allows you to schedule its cleaning sessions, and it also allows you to set its cleaning profile to "Eco" or "Turbo". On top of that, you can enable "gentle navigation" which will make the D7 navigate a bit slower, but will prevent the Botvac from bumping into surfaces and leaving scuffs on more sensitive areas-a feature not found on many other robot vacuums. Additionally, it does have modes for you to do clean manually via remote-control (although, this can be somewhat impractical; I'd recommend just having a normal vacuum for other situations), and spot cleaning (up to 13ft x 13ft area). I've 1 other laser-navigation robot vacuum which I am absolutely frustrated with. The Neato Botvac D7 is so reliable that it makes the other robot vacuum seem like a child's toy in comparison. It consistently performs great, is able to send proper push notifications to my phone when it finishes the job or when it has issues, and unlike the other 2 robot vacuums I own, it doesn't fail to return to its dock. The Neato has yet to get stuck in between chair legs. And unlike other robot vacuums I own, it doesn't struggle with traversing floor mats and such. I've had other robot vacs succeed in going on top of a thick floor mat, but fail to leave it because it would think that it was encountering a ledge of some sort. The Neato has yet to encounter this type of issue. Another thing I really like about the D7 is its D-shaped body. Because of this, it's able to clean up against walls quite a bit better compared to other robot vacs, and because of its low profile, it's able to go under furniture that other robot vacs have not been able to. While it's certainly not perfect and may not perform to everyone's expectations, I can say that the Neato D7 Connected exceeds the other robot vacuums I own in both performance, reliability, and ease of use.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your great review! It's great to hear how well you and your new D7 Connected have been getting on! We're really proud of our robots ability to navigate efficiently compared to our competitor vacuums.

      Your Neato Team.

  • Rating: 5 out of 5 stars

    We've welcomed Auntie Pattie to the family....

    Posted
    jestro88
    • Tech Insider NetworkTech Insider Network

    This was our first foray into the world of robotic vacuums, and it has been a great experience so far. While we'ven't completely abandoned our first generation Dyson DC07, it is good to let that hand vac rest its old bones while the Botvac takes on more of the day-to-day chores. Out of the box, the Botvac was extremely easy to set up, and my wife took a special pleasure in naming her new ward Auntie Pattie when she downloaded and installed the app, which was equally simple and user friendly. From first appearances, I loved the 'D' shaped design, it stood out from the standard round build on competitor units, and that seems to give this unit an edge in being able to get tighter to baseboards and flat surfaces. This shape allows for a long rotating head up front similar to what you would find in a hand held vac, with a smaller round rotating brush that works to kick up anything stuck in the corners, which is a great design. Really like the brush metal plating on top, as well as the plastic bumper that allows it to gently figure out what it is navigating while not getting nicked up, or nicking any furniture up. The top plate comes right up to uncover the dustbin, which could definitely stand to be a bit bigger. LED indicators on top show cleaning mode, battery/power & WiFi connectivity, all good info to see, but the app is where this unit shines. After initially letting the unit charge overnight, we cut it loose to sort out the main level of our house, which is about 1000 s.f. Watching via the app how it 'learns' the house was pretty amazing, as it maps out its travels and you can instantly see where the 'voids' are in its cleaning path on a graphic representation of the floor plan it creates while cleaning. While the app allows us to create boundary lines (a great feature), it sensed our stairs to the lower level and didn't progress on a death plunge to the basement, it just went along to clean the rest of the upper level and ignored the drop. This unit can struggle a bit with chairs and cords, as all robotic vacs will, but it 'programmed' us to have better cord management, and to pull out chairs when we were leaving the house, a very small price to pay in time and effort which allowed for easy remote cleanings. It gets under furniture it can clear without pause, and we've yet to see it get really stuck. If you take the time to learn where it sees a challenge, you can make minor adjustments that will allow it to flourish. In Eco-mode for a daily clean, the Botvac works really well with crumbs and dirt, as well as dog hair (we've a long-haired beast that sheds a full version of itself every week) without struggle, and on a battery charge of roughly 1 hr 45 mins. It did ignore some larger scraps of paper, but on the whole it tackled an area with multiple floor materials (carpet, hardwoods, area rugs and tile in the bathroom) with gusto and with equally clean results. In turbo mode (great for spot cleaning for individual rooms/spaces before guests/mother-in-laws arrive) it churned out a great cleaning on about a 30 minute battery charge before needing to dock. The only challenge we've seen is that this unit can use a low-power internal alarm that forces it back to the base in time. Ours fought the good fight like a soldier, and died in the field twice without getting home. Seems like a simple routine that could be written into the code to allow it to get back to a charge and live to fight another day. As noise levels go, it is pleasantly low on Eco, and expectedly louder in Turbo, no great shakes either way to us as we expect some noise when cleaning. Maintenance is fairly simple with brushes that are easy to access and comb out, an easily accessed air filter and the aforementioned top-access dustbin. Simple, as life should be with a robotic maid. Many pros with this unit that we will be enjoying for the foreseeable future, vacuuming on the whole isn't something anyone really looks forward to, and Auntie Pattie delivers a deserved break from that action for me and my wife. The dustbin could be larger, but I suspect Neato knows that and provided that largest the unit could accommodate, not sure what sacrifice in design would need to be made to make it significantly bigger, but I suspect the product engineers do and made it as large as they could. I can't really ding them for that because, well, they made it so I'm not vacuuming anymore. The app control is next level stuff, being able to vacuum while at work with the touch of a button does actually make me smile, and the mapping and learning component is something you just aren't going to find in many other units. Last but not least, our dog has had a long standing adversarial nemesis in the hand-held vacuum, which he runs from as if the devil itself was in pursuit. The Botvac earned a few curious glances, but pup walks around it with ease, and most importantly, without fear. Two paws up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Jestro, thank you for the awesome review! We're delighted to hear your pup is made friends with the D7! The D7 is a great addition to any home that has pets! The D7 is excellent at picking up pet hair and all that pesky dust and debris! Thanks again! Your Neato Team

  • Rating: 4 out of 5 stars

    Great except...

    Posted
    StormThatLeavesNoTrace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Neato model is mostly great. However, there a few issues that need to be addressed in future models. It chokes on Legos. In fact it chokes on socks. It chokes on cords. This little vacuum will clean your whole house flawlessly if you actually keep stuff off the floor. If you're like us and have little kids who manage to hide Legos in nooks and crannies, you will have to extricate them from the brush. On the plus side, cleaning the brush is extremely easy but not obvious. Once you know, it's a breeze beating our Roomba. One area where it also bests Roomba? It's not afraid of your dark carpet. It won't avoid black carpet thinking it's about to fall into the abyss. The house mapping really is Neato even if it's of dubious practical value unless you're setting up barriers which we'ven't tried to use. The dust bin is adequate and easy to empty. When the vacuum gets stuck or encountered a problem, the phone app sends a notification. The only mildly annoying issue we've had is we had to resync the vacuum a few times. I suspect that we need to make the vacuum IP address permanent, and I suspect that this will be beyond many people who try to use it. I definitely recommend this vacuum. It cleans well, especially if you take the effort to remove obstacles from its way. It's just not able to clear the things it runs over automatically, and that keeps it from greatness.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for this feedback, we really appreciate it, when you first buy a Neato there is a learning period for both you and the robot, once you find what the robot needs it will clean flawlessly for you. Lego and socks are some of the robots best snacks! Try keep him away from them! Your Neato Team

  • Rating: 5 out of 5 stars

    Awesome Product!

    Posted
    TechDude
    • Tech Insider NetworkTech Insider Network

    I like everything about this cleaner: network connectivity, the Android Neato app, and most of all the cleaning. I use it in a medium sized household where two adults, one medium sized dog and two cats reside (the dog sheds very little but the cats shed freely, easily, and often). The largest and dirtiest room is the combined living room, sun room, and dining room - the only one into which all three pets are allowed to interact with their humans. A gated barrier keeps the dog out of the kitchen but allows the cats in via a small inset door. The doors to the other rooms are kept closed to prevent the pets from entering and the robot therefor skips those rooms, too. The robot comes with special tape that you may use to set a barrier to rooms or areas you do not wish it to clean. It is also possible to edit the robot generated map to indicate rooms or areas for it to avoid as well, but I did not make use of either method. I let the Neato D7 Robot clean that largest room using its mapping and auto guidance feature. It did a very nice job cleaning in and around all of the furniture and even did well on the corners while also cleaning several mats and rugs. After five runs in that room, the unit only got stuck twice: once on a strand of hemp rope hanging down from the cat condo scratching post that got stuck in the brushes (I thought that I had safely tucked that strand away but apparently had not) and once under the dining table when all chairs had been pushed together tightly under that table. In each case, the device notified me via the app that it was stuck and needed help. So make sure you pick up all kid and pet toys, lift power cables out of the way, and leave adequate space under tables and between chairs for the device to get in and out. For the kitchen and the other rooms in the house, I just picked up the device and placed in near the center of each room in turn and selected the Spot cleaning option. This device is really great for cleaning under the beds. It is easy to remove and empty the collector and to clean the brushes. The device comes with two spare filters and the device will remind you when brush cleaning and filter replacement is required. I highly recommend this product. Now if they would just develop a robotic toilet bowl cleaner...

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you so much for this wonderful review! We really appreciate it! The D7 is our best creation yet! We're delighted you have been impressed with the cleaning power! In relation to the toilet bowel cleaner... All good things come to those who wait! :) Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Worth the Look

    Posted
    DaveW
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is my first foray into robot vacuums, and I'm glad to see how far they have come. The old robo-vacuums were clumsy, slow, and just cleaned OK. The Botvac D7 on the other hand has been wonderful. I'ven't felt the need to go back over the carpet with my regular vacuum, and the straight lines look great. I've been using the D7 for a few weeks now, and I've yet to have any issues. My house has 2 small children and 2 short hair cats, and the D7 keeps up just fine. The initial setup was pretty straightforward. The hardest part was locating the dock in a space with 3 feet of clearance all around. I ended up putting it in my guest bedroom, while not ideal it has worked out pretty well. I'm using an older Android Tablet to control the unit since that is always in the house (and I've a.. . Windows Phone :[ still). The app and the robot connected straight away (follow the quick start guide, and you will be fine) - I named mine Bender. You first have to run an initial clean of the house in order to build your map. I picked up everything and set my house up like it would be on cleaning days (this is recommended). The D7 bumped and twirled around my house for about 45 minutes before it finished. My house is a split level, so the cleaning area for upstairs is only about 450 sq ft. Also, I cautiously sat at the top of my stairs while the D7 was finding its way around - it's supposed to detect dropoffs and stairs, but I wanted to be there just in case. In the end it was fine, no Thelma and Louise launching off a cliff. After it was done I had it run another clean in order to setup the No-Go lines. This time it only took 35 minutes to run around. In these first 2 runs I only came across 2 issues. The first was the D7 got "stuck" in its initial run near the top of the stairs. It knew the edge was there, but for whatever reason it determined that it couldn't safely turn around right there after it bumped into the banister molding at the top of the steps. It called for help, so I picked it up and reset it about a foot away. The second issue arose during the second cleaning. The D7 went under a bed that is about a 1/4" too low. It managed to squeeze under but it couldn't make it out. I lifted the bed up slightly, and the D7 made its escape. After the second run I setup my No-Go lines (screenshot attached). I lined out a few areas, and cordoned off the 2 spots where the D7 got stuck. I put a line even with the edges of the banister molding (about 2 inches from the edge of the steps), and around the bed it got stuck under. After that, no issues. The No-Go lines work really well, and are much better than the magnetic strips. I also No-Go'd my bathroom, which was more convenient than remembering to close the doors. I've yet to come close to the overall runtime of this unit (I think its 2 hrs in ECO), and 1 cleaning just about fills up the dustbin (darn cats). I'm thinking about just letting it run in Turbo mode, but I'ven't got around to toggling that setting. Noise wise, the D7 isn't too bad (note: in ECO mode). It's much quieter than my stick vacuum, so it doesn't bother me if I run it while at home. The app is pretty easy to navigate, and I'ven't had any issues there. I'm planning on picking up a Google Home device mostly to use the voice control for the D7 - it will feel nice to order around a little robot. I've fiddled around with the manual control setting. It's kind of cool to drive the D7 around, but the controls are just a little hard to master and input lag makes it difficult to be really accurate. Its a cool feature though, and my kids love it. Other thoughts: There are a few things I wish the D7 did. The No-Go lines are a game changer feature, but I wish they could be expanded upon. It would be nice to have a room sectioning feature, like marking an area as the living room, kitchen, etc. Then you could do a spot clean of just that room, and it would return to the dock. This would be nice for anyone that sees one room get noticeably messier than other rooms. Also, since I live in a split level home I've 2 floors that make up 1500 sq ft. Right now I can only have the upstairs mapped, and I've to do an unmapped spot clean for downstairs. It would be great if the D7 could store multiple floor plans for situations like this. I know the bot needs a homebase for a floorplan to work, so I would be open to buying an additional second home type dock for this feature. Right now the cost of robovacs are just too much for the average person to consider 1 for every floor. For now this is a great little robot, that is perfectly happy to take orders and clean up after my family. I don't live in fear that it will one day rise up and destroy civilization.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Dave, thank you for this awesome feedback, don't worry, robots taking over the world is a little while away! We will certainly pass all of your feedback on to our development teams for future updates and designs. Your Neato Team

  • Rating: 5 out of 5 stars

    The best robotic vacuum you can buy

    Posted
    CraigB
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    Pros Laser mapping is far more accurate than camera mapping Unlimited No-Go zones via app without buying tape or towers Report shows where it has vacuumed each time Vacuums in consistent straight lines With gentle navigation it keeps an even distance from everything without missing Parts that wear and need replacement are easily accessible Waste bin is comparatively large Can be picked up and if put back near where it was can continue without getting lost Never seems to get lost Works reliably even in the dark Works fast without repeatedly cleaning the same areas Alexa voice control Can raise back end to try to get unstuck Easily traverses even higher pile carpets and area rugs Straight path for debris means no odd spaces to clean out internally Offers two different brushes depending on priorities Cons No-Go lines only work with app Sometimes tries to repeatedly climb items like speaker stands No real quiet mode Brush doesn't seem to do a deep cleaning Communicates through tones you must memorize instead of voice Errors for clogs are vague No dust sensor No full bin sensor Spot clean isn't configurable No option to clean just one room Although robotic vacuums aren'thing new, having one that vacuums reliably has been a problem. Neato, more than any other brand, seems to be the company that seems to have finally solved the issue. The D7 is the top of the line robotic vacuum in the series from Neato. All their vacuums offer similar features with laser mapping and interchangeable parts but what sets the D7 apart is what are called virtual No-Go lines. As the D7 vacuums a room, it starts by vacuuming the perimeter and finding the walls. When it gets to a certain point in the room it will stop and rotate the use the laser to map everything out. What is great about this is as it goes around the perimeter it picks up all the debris near the baseboards and then quickly vacuums the interior. It systematically vacuums room by room, using narrow passages to define what is a room. Unlike other vacuums, this technique means it reliably vacuums every accessible area every time and doesn't get stuck in a loop vacuuming the same spot over and over. Not only that, but if it must navigate around an object it still has no problem vacuuming straight lines. This is a refreshing change from other brands that often seem to be obsessed with cleaning the same room or vacuuming random diagonal lines after avoiding a piece of furniture. As part of the mapping technology are what are called virtual No-Go lines. After the D7 has had a chance to vacuum your entire house at least once it will present a very detailed map of your house, including square footage, and allow you to define what are called No-Go zones. To create these zones, you just draw a line with your finger to block off an area. Once saved, the D7 will avoid vacuuming those areas. No need for barrier tape or towers. The system works very reliably and about the only downside is that it only works when you start cleaning via the app. For now, if you initiate vacuuming via Alexa the No-Go lines aren't used. If for some reason you need to create barriers outside the app, the D7 does come with conventional roll of magnetic strip. The included manual is lean on details of maintenance, but information is readily available on the internet. Once you see how to do it, the process is actually very simple with no tools required, except the included cleaning brush. If you unsure of maintenance intervals, a handy guide is inside the waste bin compartment. The air filter, combo brush, and spin brush are quick an easy to change. If you have pets with a large amount of hair, it would be best to run the vacuum more frequently. For the first week as it vacuums you may find it gets clogged with pet hair in the intake tube to the waste bin. Thankfully with a straight vacuum path through the D7, cleanup is very easy. After you establish a schedule for vacuuming and the D7 catches up you might be able to have it clean the entire house while only emptying the waste bin at the end. As mentioned before, the D7 is excellent at vacuuming straight lines in carpet to give a freshly vacuumed look. If you prefer more distinct carpet lines, a different brush bar is available as well at the expense of being less versatile on varied surfaces. If you have a deep pile carpet, the D7 refreshingly is excellent at traversing very tall thresholds. It had no trouble climbing up the edge of a deep pile carpet. However; if you have a deep shag carpet you might find the smaller brush bar might not clean as deep as you want. That said, for deep shag carpets your best bet might be a traditional upright vacuum. The D7 has a quiet and turbo mode. The quiet mode is certainly quieter but not to the point you could comfortably watch TV with it running in the same room. The suction overall is very good. Regardless, robotic vacuums shine when they can vacuum regularly. Although the suction has improved, they just can't compete with an upright on a single pass. By scheduling it to vacuuming regularly, the vacuum gradually makes progress and will keep with a clean floor that stays looking clean all the time. Long ago, higher end robotic vacuums evolved to stop wandering aimlessly around the room to vacuum and learned to vacuum in systematic straight lines. Up until recently what had not been fixed was how they would slam into your furniture and rub up against walls as they finally learned to vacuum straight. Refreshingly, the D7 is smart enough to avoid hitting things constantly. On the default settings it will still occasionally rub walls, but a nice feature is hidden in the cleaning settings that can fix even that. It's called Extra Care Navigation. When enabled, it will keep about a ? inch gap from objects and let the spin brush pick up in that area. This allows the D7 to gingerly avoid touching any of your furniture while cleaning thoroughly. It also helps prevent it from going under certain chairs and tables that would tend to cause it to get trapped. It might mean an occasional light, manual touchup is needed but the tradeoff is well worth it. Even with this extra care navigation and ability to climb higher rugs there is still one weak area of the D7. Because it can climb high ledges you might find it will dutifully try to clean the bases of certain items such as speaker stands or floor lamps. As it climbs up the base it will get stuck. A neat feature is as it gets stuck it can extend the wheels and try to back off the obstruction. In the case of these bases though, it just returns right back for another pass. A simple addition of a No-Go line fixes this making it only a minor inconvenience but one to know nonetheless. Another area that has cause problems in the past is how previous robotic vacuums handled getting stuck or even lost. With how advanced the D7's mapping technology is, getting lost is a thing of the past. Even if it gets stuck or clogged you can lift it up, fix the problem, and set it back within two feet of where it was, and it's able to continue and even find its way back home. In fact, in nearly two weeks of daily vacuuming the D7 is the first vacuum to never have an issue finding it's way back to the charging base. One oddity of the D7 is when you decide to stop a cleaning session. Regardless of if you press stop or pause, it will not return home. If it's in the middle of the cleaning cycle it'sn't a big deal. You just press dock and it cancels the cleaning. Where is can be a bit odd is if, say for instance, you are watching a movie and it starts the cleaning process. You must wait a few minutes into the cleaning for it to recognize where it's at, so it can find the base and allow the dock button to activate. You could press stop and just put it back to the base yourself but oddly it seems to get stuck on the dock if manually placed there. As with all oddities of the D7, this is very minor and has an easy workaround. Overall, the Neato D7 is arguably the best robotic vacuum on the market even if just for the excellent laser mapping technology. It still has room for improvement but, unlike other brands, the flaws are so small that the Neato vacuums really do end up saving you time since they don't require constant human intervention. Once your routine is set up, the only human intervention required is to empty the dust bin and replace some parts every few months. If you are in the market for a robotic vacuum, it's hard to go wrong with the Neato D7.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your in depth and detailed review, Craig. We're very proud of our ground breaking new feature we've been able to release in the No-Go lines. We plan to evolve and improve this feature with time, so keep your eyes peeled!

      We're really proud of our robots ability to map and navigate in an efficient manner, and the added bonus of getting them straight lines in your carpet or rug!

      It makes us very happy to hear after all this time you've finally found the robotic vacuum cleaner you require, and it makes us ever happier that robot is a Neato Robotics vacuum!

      Your Neato Team.