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Customer Ratings & Reviews

Neato Robotics - Botvac D7 Connected App-Controlled Robot Vacuum - Black/Gray-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 157 reviews

82%
would recommend to a friend

Expert rating

Rating 3.9 out of 5 stars with 7 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 2 out of 5 stars

    Neato D7 Scratches floor!

    Posted
    stefaninla

    BEWARE! This vacuum will very easily scratch the heck out our your floors and contacting NEATO ROBOTICS is an exercise in futility! See pics - including the vacuum underside itself, which shows major worn marks on the plastic, indicating that plastic is rubbing directly against floors... see pics. I don't know if this is a factory flaw or just the vacuum I have. Wish I could find out but NEATO support is very very poor. The details: First noticed the scratches after a couple runs. Emailed Neato on April 18th. No response so I re-emailed them on April 30th Finally on May 7th, received an email from Glenn, customer care - asking for Thank you for contacting Neato Robotics! Can you please reply back with the following information. Attach your proof of purchase (A receipt, order confirmation or bank statement) A picture of the sticker located under the Neato robot itself Full name: Phone: Serial Number (SN): Date of purchase: Place of purchase: Full Shipping Address: I provided them with that. No response. Reminder email sent to them by me on May 16th. Still Radio silence. So, FAIL for customer support thus far.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Stefan, thank you for the feedback, we would like to solve this issue for you straight away, please email rosie@neatorobotics.com and have 511829 in the subject line. We look forward to hearing from you. Your Neato Team

  • Rating: 2 out of 5 stars

    Nice idea but....

    Posted
    Stayaway
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this top of the line Neato D7 to test against our Roomba 960. Unfortunately the Neato D7 failed in almost every test. While the D7 did manage to find its base most of the time. It did not clean our 800 sf all hardwood floors adequately. It routinely left debris behind, and did not clean all the way to the edges. As a result we had dust and debris along all of the baseboards, and often in the middle of the floor. The D7 got stuck on the same area rug 6 of the 15 times we used it. Once in a corner with no obstructions. The Roomba 960 routinely cleaned the same area completely. Comparatively the Roomba became stuck twice over 3 months of daily use in the same area. The D7 has promise and the ability to define no go zones within the app is a great option the Roomba lacks. Unfortunately the application was inconsistent and not intuitive. The Roomba 960 performed consistently better and would be my choice at this price point.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear about this experience you've had. This wouldn't be typical for our D7 Connected so it sounds like your robot may have had an issue. Please email us at rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Waste of a lot of $$$

    Posted
    rmg8tc
    • My Best Buy® MemberMember

    This was my 2nd Neato botvac in 2 days. I bought the D5 first, and it was garbage, but it only cost $300. I exchanged it for the D7, which was almost $900 and worked just slightly better. I have hardwood floors throughout with only a couple of thin area rugs, but it kept doing the same areas over and over and missed entire sections of my floors (usually the middle). It also failed to recognize a room at the end of the hall, and it kept getting stuck on an 8x10 low shag rug. When I'd turn it off to relocate it, it would go back to where it got stuck like a swallow to Capistrano. It did hug the walls pretty well, and had good suction, but I had to go behind it to get the dirt out of corners. I also had to rearrange things and put the guard strips around certain areas, which took time. All in all, it wasn't worth what I paid for it. I'll wait until they make affordable robot humans :-)

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      It's very disappointing to hear about these issues you've experienced with your D7 Connected. We're eager to have a member of our team contact you to get to the bottom of what exactly is going on here. We kindly invite you to email rosie@neatorobotics.com and we'll contact you.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Love/Hate

    Posted
    NYerReviews
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the Neato Botvac D7 on Feb 1st. I decided to try a brand other than Roomba. I got the vac home and loved it right away. It vacuumed up the dust and pet hair well and had a strong vacuum power. I set it up on a 3x a week schedule. The app worked ok but not great. Within 3 weeks it was docked on the charger but no longer charging. The entire unit was dead. Product returned!

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry that you're having this problem with your robot, we understand how frustrating this must be for you. Please email rosie@neatorobotics.com and we'll contact you to get this resolved ASAP.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Misses rooms. Multiple attempts to get set up

    Posted
    RobotOwner
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The pros: when it actually makes it out of the room that it starts in it cleans well. My cats are OK with it. They might even like it at this point. The cons: Good luck actually getting it to vacuum more than one room. The bedroom gets vacuumed 20 times for every 12 times the living room get vacuumed. So, I frequently need to run the vacuum a second (and sometimes a third time)

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, sorry to hear this, we would like to help with this, please email rosie@neatorobotics.com and have 527899 in the subject line, we look forward to hearing from you! Your Neato Team

  • Rating: 2 out of 5 stars

    it works, but

    Posted
    winchester00
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The remote vacuum works in some spaces in our house, but had trouble with chairs, some of our tables, kids bedroom clutter and our couches. If you have a house with kids, clutter and alot of furniture this vac isn't the best. It did do a good job picking up dirt, pet hair and sand, but this vc just wasn't for us and I returned it.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're sorry to hear that our vacuum wasn't for you. We find our robots work well in most homes so it sounds like this issue may have been with that specific robot. Should you decide to join the Neato Robotics family once again please contact us using the contact methods on our website (www.neatorobotics.com/contact-us/) if you have any issues and our team would be glad to assist you.

      Your Neato Team

  • Rating: 2 out of 5 stars

    Hard to start up

    Posted
    amyyy223
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I followed all of the instructions to start it and it just would shut off after I turned it on. I tried again several times after it was charged as well so it wasn’t the battery. I’m sure it would work fine as soon as I figure out how to start it or contact geek squad.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very sorry to hear that you're having this problem with your D7 Connected. We'd be more than happy to assist you with this issue you're experiencing. Please email rosie@neatorobotics.com and we'll contact you as soon as possible.

      Your Neato Team