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Customer Ratings & Reviews

Neato Robotics - Neato Botvac D4 Connected App-Controlled Robot Vacuum - Black With Honeycomb Pattern-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 53 reviews

91%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 5 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 53 Reviews
  • Rating: 4 out of 5 stars

    Decent little machine

    Posted
    darien87
    • Tech Insider NetworkTech Insider Network

    This is my first robot vacuum. I always thought the devices like Roomba would be nice to check out but always thought they were overpriced. While the Neato D4 isn't cheap it does a surprisingly good job. We have a combination of hardwood and vinyl floors downstairs in our house. The dining room and walkway from the kitchen to the living room are wood and the kitchen area is vinyl. It is always a struggle to keep the kitchen floor clean so my hope was that the D4 would be able to help me out with this. Out of the box the D4 is fairly easy to set up. You plug the base into a wall outlet and connect the D4 to the charging ports. You download the Neato app and it takes you through the setup process, (connect to Wi-Fi, name the robot, etc.) Then the D4 starts by cruising around whatever room you put it in to map out the layout. The program for how it does this is a little strange as it doesn't just travel in straight lines until it bumps into something as you would think, it kind of zig zags all over the place. The first time I went through this process the D4 got confused by the wooden transition strip between the dining room wood and kitchen vinyl and stopped at the dining room so it only cleaned about 1/4 of the surface I wanted it to. The wife and I had to go grocery shopping so I left the D4 charging until we got back. About an hour later we returned and for some reason the D4 had gotten disconnected from my network so I had to go through the whole pairing process again. I called Neato customer service to ask about why the D4 didn't travel into the kitchen as I wanted it to. The Neato rep asked me if the wood on the strip was shiny. I said, "Not really". This gave me an idea so I decided to try the mapping process again, this time with the lights turned off in the kitchen, (it was day time). This seemed to alleviate the problem as the D4 had no trouble getting over the strip this time. But unfortunately this time when it turned down the wood walkway that leads into the living room it made a right and went on to the carpeted area of the living room where I didn't want it to go. After it got back to the wood walkway area I put a barrier down where the D4 had travelled on to the carpet before to stop it from going there. I think this freaked the robot out because it kept trying to go back there. I swear it wasted about 10 minutes bumping into the barrier I had put up. It eventually started to run out of battery and went back to its base without finishing the mapping process. I let it charge some more and then gave it another shot this time with the barriers already in place. Third time was the charm as the D4 mapped my downstairs properly just as I wanted it to. This think actually does a pretty good job of picking stuff up off the floor. Much better than I expected it to. Buy unfortunately it will not replace manual sweeping and mopping as it doesn't do a very good job of getting into the corners, (see my pic of the dead bug in one corner that I was hoping it would get) but I guess it will help to keep your floors a little more clean so that when you do sweep and mop there won't be as much to pick up.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for taking the time to provide this in depth review on your D4 Connected. We're very sorry to hear about the initial set up mishaps you had, but we're glad with the help of our Customer Care team and your own fine detective work you were able to get the robot up and running like it should be! -Your Neato Team.

  • Rating: 4 out of 5 stars

    Good with some limitations

    Posted
    Capshroud
    • Tech Insider NetworkTech Insider Network

    This is my first robot vacuum, so there was a little learning involved on my part. First, you have to prepare the room the way the instructions explain. Get all the little stuff … wires and cables, toys and shoes … picked up. Any fringe on rugs has to be turned under or the vac will try to suck it up and stop. It’s just like with an upright vac, if there’s loose stuff laying around, it will try to swallow it. Also, if you want to clean under a table, the chairs need to be up and out of the way to make room. In other words, just like cleaning with any vacuum, you have to move things out of the way to clean. I know this rubs some the wrong way, but READ THE INSTRUCTIONS and watch the videos online. They will save you some frustration. With that said, let’s talk about using the Neato D4. First, set the charging base in an appropriate location and place the unit against it to charge. My unit was mostly charged out of the box, and this didn’t take long. Startup and pairing is next. This took me a couple of attempts, but I may have been too impatient. You need to have the Neato App on your phone or tablet and create a Neato account online. It will also require your WIFI name and login to pair up, go online and communicate with your phone. BTW, you have to give your Botvac a name. Pick a fun one since you can use Alexa to start cleaning. “Alexa, tell Dumbo to start cleaning”. Once this is done, it automatically calls home and registers itself. The D4 can only use the 2.4 GH band. Now the fun! Hit the start button on the app or unit and watch as it goes about its chore. At first it appears a bit random, but there is a method as it maps your room(s). It works its way around the perimeter by a combination of bumping and laser sensing. Wacky tight spaces makes for an interesting show, but it gets the job done. I believe it breaks the cleaning task up into areas of around 150 sq. ft. max, so you may think it’s not getting the whole room, but be patient. As an area is defined, it starts an orderly back and forth path while dodging any objects. (It’s fun to watch it circle table legs without making contact.) When an area is covered, it moves to the next and plots that perimeter. It will eventually get all the contiguous areas cleaned. Also, when it’s done, or when it’s low on battery. It returns to it’s charging station. If there was more to clean, it goes back after charging to finish what was left. Once the floor plan is plotted, Neato remembers it and doesn’t have to bump and grind its way nearly as much. Things I liked. It doesn’t just aimlessly bounce around like a pinball but sets up a pattern. It really picks up the dirt. It remembers the layout. It’s fairly quiet. You can set cleaning times and days, and let it do its thing. Things I didn’t care for. As an entry level model it doesn’t have side brushes, so it misses some dirt along walls and in corners. Also, the next model up (D6) can remember multiple floor plans, and I have a two story house. It’s rated at up to 75 min of cleaning, but my results have been less. Conclusion. A fairly “neato” device, but the base model lacks some features. I live in and old two story house with lots of offsets and things to navigate around. If your rooms are more regular and all on one level, this model would be great. Otherwise, consider the additional $200 and get the D6.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for this wonderful review on your brand new D4 Connected! It's true, there would be 5 minutes of preparation involved prior to using our vacuums to ensure you're getting the best experience possible from your robot. -Your Neato Team.

  • Rating: 5 out of 5 stars

    If you hate vacuuming, consider a Neato Botvac!

    Posted
    SteveL
    • Tech Insider NetworkTech Insider Network

    Bottom Line: The Neato Botvac D4 Connected is a very good robotic vacuum, but buyers should evaluate whether they need more features for their home. Pros: Laser room mapping, efficient cleaning path, virtual no-go area programming Cons: Messy emptying/clean-up, requires smart device and app, no side brush, can store only one floor plan Review: Initial setup should be simple, but I did have a couple of issues. On board controls and indicators are minimal. There’s a single button that can depressed along with the bumper in four locations. The unit contains a battery indicator and connectivity one, and it plays audible chimes. To set up the unit, the app directs you to put the unit in paring mode, which creates a WiFi connection for your smart device. Since there wasn’t a lot of feedback, it took me several attempts to get the button presses and timing right for the SSID to show up on my phone. Next, the app has you select your WiFi network, but mine didn’t show on the list and had to be manually entered. Finally, the unit/app cycles through a few phases: connect to WiFi, connect to internet, and register device on Neato servers. On my first attempts at this stage, the app hung and I had to manually restart the whole setup process. Once I setup the device, I activated the first cleaning cycle, which cleans and maps the floor space (our’s is comprised of laminate flooring with low and medium pile area rugs). The Neato uses a combination of LiDAR (laser pulses) and the occasional bumper hit (most often on furniture legs) to navigate around. Overall, it did an excellent job at moving around the space, turning corners and avoiding obstacles. I was particularly impressed that it stopped and went around the door stop sticking out of the floor moulding. It also will travel under furniture it can clear, and it was able to get under and escape from our kitchen table and chair setup (although it did not get fully under the table to clean). The vacuum is quieter than I expected, which was a pleasant surprise. The cleaning path was efficient even without the map, with the unit only repeat cleaning a few areas. Pickup was solid, and it handled small and large particles well using a combination soft bristle and rubber brush. It had no issue picking up small dog kibble and paper clips that I accidentally left on the floor, nor did it get hung up on the cords under my TV table (it did not pickup a Scrabble tile though). The report said it took 35 minutes to clean and navigate our main floor (335 square feet of floor) and then returned to its base. In addition to a couple of cleaning settings, the flagship feature is that you can set no-go boundaries from the digital map in the app. You can set as many as you want, which is handy since I don’t want the vacuum going under certain pieces of furniture and near our dog’s water bowl. In practice, this works really well, with the unit following the boundaries closely. With the map and no-go areas, cleaning time was reduced to 29 minutes for 321 square feet. The collection bin was about 40% full after the first cleaning cycle, which followed some spot sweeping and vacuuming the day before. Our pet does not shed, so this bin may not be big enough for large homes and/or ones with significant pet hair. Emptying is somewhat of a messy endeavor, as a lot of hair and dirt gets caught in the pleated filter which must be removed to empty the bin. Consequently, I had to pull the debris out of the pleats with my fingers, which is a bit messier than I would prefer for something that needs to be emptied daily. The D4 is very much a connected device requiring the app for setup and use. It’s also designated as the entry-level model, so it lacks a side brush which is used to kick dirt out of corners into the path of the main brush for collection. For my home, this means that the D4 can’t clean under our baseboard heaters, although the unit is low enough to clean the baseboard under my kitchen cabinets with its D-shape. Additionally, the unit is only capable of storing a single floor plan, so folks who want to clean different floors on alternating days won’t be able to do so with this unit. Overall, those in the market for a robotic vacuum will likely be pleased with the Neato D4 Connected, but those with larger homes and/or pets may want to consider one of Neato’s higher spec models.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for this in depth and detailed review, Stephen. We're glad you managed to get your APP set up easily enough despite the initial mishap.

      We're really proud of our robots ability to navigate and provide a deep clean in even the most harshest or difficult of environments. -Your Neato Team.

  • Rating: 4 out of 5 stars

    Finally, smart robot that is not bumping into wall

    Posted
    Erik77
    • Tech Insider NetworkTech Insider Network

    Initial setup was very easy with no issues at all. First, I downloaded Neato app and placed device on charging station. Then I created account, added device to the application itself and connected Neato to wi-fi (which was super easy). All that took a few minutes only. I especially like the fact that it comes with laser which helps in navigation and turns, detecting opening (such as doors) and prevents device from hitting objects or walls. Shortly said, laser helps to prevent furniture or walls to be scratched, and protects vacuum itself from any damage as well (if “Gentle navigation” is important feature to you, please make sure that “extra care” is enabled inside of cleaning options settings). This device its truly learning about your home, and creates floor maps each time it finishes the job. Those maps could be used to set no-go lines for area that you want to restrict or to be skipped in cleaning. At one point my Neato got stuck and I immediately received message on my phone with exact location (with floor map) and status. Very helpful. Also, once it’s done with cleaning job this vacuum will return to charging base itself, you don’t have to worry about that part or to wait until is done with cleaning so you can send him back to charge. Neato D4 returns to base very quickly because it’s uses smart technology navigation instead of retracting steps backward. My only “problem” seems to be that battery life it’s not big enough for size of my house, and by the time it goes around all rooms and furniture’s - it seems to drain battery just a little bit before it finishes all the cleaning. Good thing is that charging does not take a long and this help a lot. Another great thing about this little fella is that he can be started from anywhere and clean your house while you are away from your home finishing your daily tasks. Neato can clean whole house or specific spot, depending which cleaning option do you choose and select. It also has two cleaning profiles, Eco (quieter longer cleaning run) and Turbo with faster and stronger suction. We have combination of hardwood floor, carpet and tiles but it seems to be doing good job on all of them. Overall, I would definitely recommend this product. Pros: Could be started from anywhere Intelligent and learning Laser navigation Floor maps Smart alerts Google/Alexa integration Waste box size Fast charge Returns to charge itself when cleaning its completed. Cons: Battery life (choose model accordingly with house size). Higher model has better battery life No spinning brushes which would help to reach area near walls or objects One floor map limit

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your great review, Erik. We're glad our D4 Connected has served you very well so far, and we're very happy to hear you're getting the best from the features we have on offer! -Your Neato Team.

  • Rating: 4 out of 5 stars

    Great to augment your vacuum, not to replace it

    Posted
    Greg
    • Tech Insider NetworkTech Insider Network

    I've been looking at robot vacuums for a few months now, waiting for one combining the right features and the right price. The Neato D4 seemed to fit the bill, and I'm pretty pleased with it so far. Set up was incredibly simple, just plug the base in, place the botvac against the charger, and download the app to walk through the connection steps. The first thing you do is have the botvac run an extended cleaning cycle to map your house. It is important to clear all obstructions, because you have to start from scratch if it fails to complete the initial mapping. It was an hour into mapping my first floor, when it got jammed up on a wad of paper towels under the sofa (I hadn't checked before starting, so that was my fault). I moved it back to the base, and it resumed mapping after a brief charge. The completed map then shows up on the app and allows you to establish "No-Go" lines designed to keep the botvac out of certain areas, although I'm not 100% certain that these boundaries are always followed. I have my entire first floor mapped, but currently have boundary lines marking off the carpeted areas. Launching a cleaning cycle through the app is supposed to ensure the boundaries are in place, but I watched Carl (that's the name we've given the botvac) cruise right on into the living room when I launched a cleaning cycle a few days ago. You can also schedule cleaning times using the app, so that the botvac runs in the middle of the night or when you're away from home. The app also keeps track of when the botvac has run a cycle, how long it took, how many square feet it cleaned, and when it is time to empty the dustbin. We have a family of four and two dogs, and wanted a robot vacuum primarily to clean fur from the tile a few times a week. Carl has been a great help in this regard, and maneuvers effortlessly around piles of shoes by the front door, or dining room chairs that didn't get pushed under the table after dinner. There is a turbo mode, and an eco mode, that allow you to prioritize power or battery drain. We find the eco mode is just fine for getting fur and crumbs off of tile, however, there does seem to be a problem with flat objects; there was a plastic bread bag tab and a penny remaining on the kitchen floor after two cleaning cycles. Overall, we are very pleased with the vacuum for our intended use, but probably wouldn't recommend it to replace your regular vacuum in a house with carpet. Pros: No assembly. Fits under cupboard toe-kick. Easy app. Cons: Not very quiet in turbo mode. Has difficulty picking up flat objects.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Greg, thank you for this feedback! We really appreciate it! We will pass this on to our development teams for review, to improve future robots and the app. Thanks again! Your Neato Team

  • Rating: 4 out of 5 stars

    Great Vacuum

    Posted
    Ace254687
    • Tech Insider NetworkTech Insider Network

    The Neato Botvac D4 is an amazing vacuum. Packed with some of the latest technology, and a powerful motor - it surely is very unique. The set-up was pretty straight forward, up until I had to use the app to set the botvac up to my network. The app was very glitchy and wouldn't connect the botvac to my network. It took me 2 failed attempts, before I realized that you have to be on a 2.4ghz network and not a 5.0ghz. This would have been nice if they would have included this in the instructions or somewhere on the app... After I finally got my Botvac connected to my network, it needs to do a test run to map out the floor. This was quick and easy. I am really amazed how accurate and responsive the sensors are on this machine. It starts by drawing an outer line of the room to map it out, then once it gets that, it proceeds to vacuum in the area. The vacuum itself is very strong and works wonderfully. It switched from floor to tile without a hitch and picks up almost anything in its path. After it has completed the area, the Botvac returns itself back to the charging stations and docks itself. The Botvacc can be programed to clean on specific days and times of the week, using the Neato app, where it will send you a detailed floorpan of where it has cleaned. This is a very useful feature, as it comes in handy if you're not home and want to vacuum the house. The Botvac runs on a rechargeable battery, that recharges on the docking station. My only complaint about this, is the battery goes dead while it's sitting on the charging station. When it came time to run a cleaning cycle, my Botvac's battery was dead and needed to be recharged. I'm not sure if this is supposed to do this, but mine does. It's very annoying, especially when half way through the cleaning cycle it stops and needs to be recharged. Overall I would say that the Botvac D4 is a great vacuum, with some impressive technology built in it. The powerful motor and flawless transition from carpet to tile, makes for a great vacuum. My only complaint would be that my Botvac doesn't stay charged while sitting on the charging station for a day or 2. Hopefully this can be an easy fix. I would definitely recommend the Botvac D4 to any who wants to save some time and have a robot do all the vacuuming for them.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to hear about the amazing experience you've had with your D4 Connected! We're very sorry to hear about the issue your having with your robot not remaining charged while on the base for a couple of days, this certainly shouldn't be the case. We kindly ask you to contact our Customer Care team to resolve this issue. You can do so via the following means: www.neatorobotics.com/contact-us/ -Your Neato Team.

  • Rating: 4 out of 5 stars

    Good Vacuum, with some limitations.

    Posted
    couponkingofjax
    • Tech Insider NetworkTech Insider Network

    Pros: - Good Vacuum Power and Battery Life - Ability to Customize Paths in Your App - Easy Clean Up Process Cons: - No Side Brushes for corners. - Limited to One Mapped Layout - Wifi Pairing Took Multiple Tries Bottom Line : Decent Vacuum for cleaning up dog hair and dust off the floor but the Roomba style vacuums still aren't good enough to replace a full size vacuum. The Neato D4 vacuum is kind of a toss up for me to be honest. The roomba style vacuums always promise to have this "state of the art" technology that learns your room and can avoid many obstacles but they really don't seem to be able to still replace a full size vacuum. Initial Setup: The Neato D4 is a sleek looking unit. Out of the box the charger base and cords are simple enough to setup, where I had issues was pairing it with the app. I am a pretty technologically sound person so I followed the instructions to pair it to my phone. Every time I did what the video said and pressed the bumper and waited for it to cycle and then tried to choose it on my phone. When I chose it on my phone it would kick me right off and not allow the pairing process to continue. It took me about 12 tries to finally connect it properly. Which to me is kind of a pain. Once connected I was able to designate areas that I didn't want it to clean which is a nice touch compared to other models Ive used. The one thing I did not like though is that you can only choose one floor layout for it to remember. The D6 models allows multiple layouts so that might be something you should consider if you want to use the vacuum in multiple areas. Usage: The vacuum itself on my first run picked up a lot of stray dog hair and dust on the floor. The cleanup is easy and quick. but it never really seemed to go in any kind of real pattern. It would go out about 10 feet start making turns and not really go in any real order, which left certain areas unclean. It's gotten better as time goes on but still doesn't clean everything 100% the way it should. The vacuum transitions well from carpet to wood floors and has enough battery life to do a majority of the downstairs area. The thing I feel like with these Roomba style vacuums is that they don't really pick up everything and they never really "learn" anything. My vacuum still kinda goes all over the place and I still run my Dyson afterwards and pick up a decent amount of dust and debris. I think what these vacuums are good for is basically doing a daily sweep of the floor to get dust and dog hair so you don't feel the dirt on your feet everyday. Especially good for tile or wood floors. But you still in the end need a regular home vacuum. I recommend this product still because its one of the better roomba style vacuums i've used. But I feel like these type of vacuums have a LONG way to go before they can replace a full size home vacuum.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for taking the time to provide this in depth and detailed review of your Neato Robotics D4 Connected. Unlike the round competitor, our robots are designed to clean in a methodical and efficient manner.

      If your robot isn't cleaning in this manner, then our Customer Care team would be glad to assist you. You can reach our Customer Care team by contacting them via the following means: www.neatorobotics.com/contact-us/

      -Your Neato Team.

  • Rating: 4 out of 5 stars

    Great Vacuum, but not Perfect

    Posted
    zero325
    • Tech Insider NetworkTech Insider Network

    Great looking design, nice dark grey. Sports a distinct “D” shape and moves a relatively quick speed. Sound while vacuuming isn’t exactly whisper quiet, but it’s reasonable and quieter than most full-size vacuums. The charging base is relatively unassuming and tucks up against a wall without being too much of an eye sore. As far as the hardware is concerned it seems to work really well. It navigated my home and sucked up a startling amount of hair and dust. It worked great on both hard surfaces and carpet. Being able to manage it from my phone is a nice touch and at first use it seemed like the perfect robotic vacuum. Getting connected the first time seemed to take a couple attempts. Once it was set up, things seemed to work well. The first run took about 90 minutes and did a pretty great job mapping my home. It had to recharge itself once but resumed right where it left off. After the floor plan is created you can setup your “no go” zones, or boundaries where you don’t want the Neato to go. Then you can setup a schedule and have the Neato do its thing. The Neato isn’t perfect, from time to time it would return an error indicating that my base station had moved, and I would have to reset the unit and rebuild the floor plan. I’m not sure if this is common, but it does happen from time to time. A note should also be made regarding the unit’s height – be weary of furniture that is exactly tall enough for the front of the unit to slide underneath, but not tall enough for the back of the unit. The unit would attempt to keep going as it would get jammed underneath my table and just eventually give up. Overall, the unit performs well and does a great job on pet hair and dust. I’m hoping a future firmware/software update will solve my reset issue – once that gets corrected, the Neato Botvac D4 will be one of the best in my book.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome feedback, we really appreciate it, it can be amazing at first with the amount of dust and debris the robot picks up! Its great to come home to clean floors! Without the effort of course! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Its Neato

    Posted
    sollyp
    • Tech Insider NetworkTech Insider Network

    I have owned multiple robot vacs over the years. I've gotten the chance to see the technology really improve. This is my first Neato product and I gotta say that I am a BIG fan now. At first, I didn't connect it to the app and wifi network. It still worked like a charm. Then, after conquering my laziness and using the app, I fell in love even more. It's super versatile and customizable. You can set up start times. You can set up the mode that you want whether Eco or Turbo. Turbo is more aggressive and Eco is quieter and uses less battery. As it cleans, the D4 maps your house. I'm pretty sure alot of the vacuums these days do this, but to see it on the app is pretty darn cool. Especially when you can choose where it should clean and where it shouldn't! What I was impressed with was when it runs out of power, it goes back and recharges and then goes out automatically to finish the job! That was awesome for me. Another thing that I think distinguishes this vacuum from the other robot vacs is the algorithm for cleaning. This makes a box and cleans within that box in the traditional zig-zag pattern rather than going all over the place like traditional robot vacs. This gives me peace of mind that it cleans thoroughly and doesn't miss any spots. The suction is great. I really do think it has one of the strongest suction of any robot vacuum that I have used. I have a dog that sheds year round. Since I got the Neato, I really haven't seen any balls of fur around which I assure you is a BIG accomplishment. That being said, it is on the louder side. It is definitely quieter than any manual, but it is something to watch out for if that is a dealbreaker. All in all, I am a big fan of Neato. They really came up with a high quality product that I absolutely love.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for the awesome feedback, we really appreciate it! We're delighted to read how well the D4 is working for you. Welcome to the Neato Family! Thanks again! Your Neato Team

  • Rating: 4 out of 5 stars

    Good Product, but Takes Awhile

    Posted
    JulieC
    • Tech Insider NetworkTech Insider Network

    We were very excited to try the Neato Botvac D4 Connected App-Controlled Robot Vacuum. We have two large dogs and both carpet and tile in our house. The amount of dog hair makes vacuuming a weekly task. Overall, the Neato Botvac is very easy to set up with the App and we even got to give it a name! We chose Neato Speedo. Set-up: Just a few clicks and the app was installed to our iPhones and our account was created. We found an appropriate place to put the base and away we went. First Cleaning: First thing we noticed about Neato Speedo, it isn't very fast. In fact, it is very slow. We were a all standing watching it inch across the floor. What I will say is, it maneuvers very easily and finds corners, edges, furniture, dogs and people very easily. Make sure you pick up all items on the floor to prevent Neato from doing a U-turn. After the first run around the house, I could notice a difference and the floor seemed to be vacuumed fairly well. When the battery was low, Neato would stop and easily return to the base for a recharge. We did have a bit of trouble finding the filter to empty it, but that was because it was new and took some effort to open the door. Emptying the filter was quick and easy. We did notice the hole would get clogged quite a bit with dog hair during the vacuum cycle. We wished Neato would alert us of a jam, so we could clear it out. But besides that, it seemed to do a good job of picking up dirt and hair. Second Cleaning: The 2nd time vacuuming seemed to go a lot better. We were able to save our floor plan and Neato in fact cleaned the entire area. It did stop multiple times and return to the base for a recharge. We also cleaned out the filter area a few times. This process though is not quick. It seemed like Neato was running for a few hours. But, it was Sunday football and my husband loved sitting on the couch watching football while Neato Speedo did all the work. We have not tried the setting to have Neato vacuum while we are away. Having two dogs, they would probably get in the way. Neato was very quiet and did not bother them in the slightest though. The dogs pretty much ignored it. Overall, we are happy with the way Neato Speedo cleans and enjoy not having to vacuum the entire house multiple days a week with the upright. We will still probably use the upright every other week to get areas too small for Neato to get (along the baseboards, under the buffet, etc) and for the bedrooms. We have only used Neato in the family, dining, kitchen, entryway and hallways. We have yet to try it in the bedrooms, but I'm sure it would work just fine there too. A positive is the replacement filters are available at major retailers at a reasonable cost and are easy to change out.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Julie, thank you for such a comprehensive review, we really appreciate it! It's wonderful to come home to clean floors thanks to the D4, we're delighted the D4 is working so well for you! We're positive the D4 will work wonders on your bedrooms! Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    The Neato Botvac D4 is quite good!

    Posted
    Zunderwood
    • Tech Insider NetworkTech Insider Network

    While this is my first time owning one of the Neato Botvac products, I have been using a competitor’s product for years. The Neato Botvac D4 is a nice implementation. It has an app for your phone that you’ll use to configure how you want it to work for you. It has an Eco mode and a Turbo mode, with Turbo offering a more aggressive cleaning effort. The Eco mode is quieter than the Turbo mode, plus uses less battery allowing it to clean without stopping for longer periods of time. The phone app allows you to select the days it will run and the time of day. It’s very versatile and allows a different start time for different days. Just set up a unique profile specifying Eco or Turbo mode, and the start time for that specific profile. For example, on Monday, Wednesday and Fridays, I have the unit start at 11:30am in Eco mode. On Thursdays, it starts at 1pm and runs in Turbo mode. The D4 creates a map of your house as it does the cleaning. Once the map is created and saved, you can use the map to draw lines around areas that you want the D4 to avoid the next time it cleans. I haven’t tried this yet, but that’s a nice feature. The app also allows you to select a gentle mode that more softly bumps into items on the floor. Consider if you had an expensive item (say, a vase) that kept getting hit during the cleaning cycle and possible knocked over. The gentle mode alleviates this as a problem. Our house is fairly large at 2,800 ft, and per our configuration, starts cleaning at 11:30am. When it runs short on battery power during the cleaning cycle, the D4 turns off its cleaning brush and will use the remaining battery power to return to the charging base. Once recharged, the unit restarts itself – usually around 90 minutes later – and goes back to where it stopped earlier and resumes the cleaning effort from there. The D4 is smart enough to know if it has gotten stuck under something and will send a message through the phone app alerting you to its status. The phone app also allows you to change configuration parameters while you’re away from home, or to start or stop the unit as needed. Short of cleaning out the filter and beater-brush, the app provides the tools to do pretty much every else for you. Cleaning the D4 is simple, although the beater-brush can get tangled with dirt and thread-like particles and requires more attention than does cleaning out the filter. The app also has alerts that warn you when it’s time to replace the filter and the beater-brush. We are very happy with the D4, and at this time think it easily competes with its more expensive competitors.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your excellent and detailed review of your D4 Connected! We're really proud of our robots and their ability to deliver and efficient and powerful clean! We're really glad you love the features we've been able to include on our D4 Connected. -Your Neato Team.

  • Rating: 5 out of 5 stars

    Home automation welcome!

    Posted
    jaybot
    • Tech Insider NetworkTech Insider Network

    I tested this bot on carpet, tile, and hardwood floors. The first thing you have to do is download the app and get it connected to your wifi (2.4ghz). On the first run did take a bit longer due to it having to map the rooms but once its done the next round goes a bit quicker. After its done with its first run you can then view the map it created in the app. Its very detailed. You can clearly see all the rooms it scanned and what it could and couldn't get to. Very cool! It did a great job of picking up items and dust. Note that mine did get a bit scratched up on the top from going under beds and dressers. One of the things I was really concerned about but did a fantastic job of was avoiding drop offs. Its drop sensors work really well. It never fell down any of my drop offs or stairs. What I really like about this model is that you dont need a physical "virtual wall" to prevent it from going into an area. You can just go into the app and draw a line where you want it to stop and it works! As for noise its not too loud. Its is a lot quieter than my dyson vacuum. Because of the bots size it couldn't get in all the smaller spots I need it so assuming I let it run on a schedule I would still need to do a bit of manual sweeping or vacuuming every once in a while to get that deep clean. Just remember to empty it often because its container is not very large. My house is multi level so to get all of my house I would need one for each floor, which I’m actually now considering. You can move it to a different floor but then you have to map that floor again, at least with this model since it only saves one floor plan, and manually move the vacuum/docking station so you lose some of that automation. The android app is really nice. Its very clean and easy to navigate. It provides the room map, how many sq feet it covered, and some historical stats on how long it took to do the runs, battery power, lets you pause/continue cleaning, and so on. You can also setup a reoccurring schedule which is actually quite easy to configure. Looks like the bot updates automatically via wifi so thats really nice not having to do manual updates.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your review on your D4 Connected! We're really glad to hear how well your new robot has settled into your home. We're very proud to be able to offer the No-Go lines feature, which was released with our D7, to even more customers to be able to enjoy the benefits of our recent technological developments! -Your Neato Team.

  • Rating: 5 out of 5 stars

    Keeps my house (nearly) dog hair free

    Posted
    Thomas
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With two shedding dogs, things at our house can often get a little... hairy. Sick of ingesting my daily helping of dog hair, I convinced my wife to pick up a robot vacuum. After an exhaustive search we ended up selecting the Neato D4 because of it's more methodical cleaning method and great feature set that isn't too complex (meaning fewer parts to break). The product comes well packaged and is easy to set up through the app. Once I robot proofed my house I set it up to do it's mapping run. I opened all of the doors in my house and let it do its thing. The mapping run was thankfully uneventful and was able to map my whole home in one pass. After that run I set up some no-go lines on rooms I didn't want the vacuum to cover every day. The first week of runs was filled with rescuing the robot from hazards and creating no-go lines to address areas where it could get stuck (under the just too short couch, between closely spaced chairs, etc.). Since then it has been great to come home to nice lines in the carpet and vacuuming only once a week with minimal dog-hair pickup instead of every other day getting a full canister. I am amazed at the amount of dirt, dust, and hair that this picks up and how efficiently it works. It is also fairly quiet for a vacuum, so it isn't too bad to have it run when you're home. I chose this model over the d6 and d7 because of the lower price, but I like that all of the parts are interchangeable between the models. When your initial battery, air filter, or brush goes out you can choose to upgrade those parts and get the same functionality and battery life as the more expensive models. I'm very happy with my neato 5 months in and hope I get a nice long time of use out of it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Smart robot for smart homes

    Posted
    AgentOJ
    • Tech Insider NetworkTech Insider Network

    The initial setup was easy, however my robot disconnected from my wifi network and I had to reset it. After the initial network hiccup, the robot hasn’t had any connectivity issues. During the first run, the D4 had to go back to the base to charge for a few hours prior to completing the job. The D4 uses a laser that will work with or without light in the room(unlike optical robots which only operate well in lighted rooms). The suction on the D4 is better than the other two entry level robot vacuums I have. In addition, the D4 will start cleaning by rolling away from the base and using its laser while rotating to map out the room. It will then start at the edges of the room and work its way to the middle. The D4 will complete cleaning a room prior to moving on to the next area, which was very impressive. The other vacs I have randomly clean, hit the same items all the time, and do not methodologically clean the house. After the D4 cleaned and mapped out the floor plan, I was able to draw “no-go” lines in the floor plan stored Neato iOS app. These drawn lines act as a barrier that you don’t want the D4 to cross. It acts similar to the virtual wall and magnetic strips other vacuums require to prevent them from entering a place you don't want them to go to. I have both an amazon alexa and a google home, both of which I have used to have the neato D4 (I renamed the D4 “Bob”) clean my home by saying “Ask Bob to clean”. Based on the intelligence of this robot, the robust app, and the performance I can honestly say you will be hard pressed to find a better robotic vacuum at this price point from a reputable manufacturer. Pros: -Vastly more intelligent than other robots in the same price category -Great suction on carpet, area rugs, and tile -Gentle navigation mode -no-go lines -IFTT, Amazon Alexa, and Google Assistant compatible Cons: -No additional filter or brushes included with purchase

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for taking the time to provide this detailed review for your D4 Connected! It's great to hear how well Bob has been performing in your home. We're extremely proud of our robot efficient and powerful cleaning capabilities. -Your Neato Team.

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    MrPHD
    • Tech Insider NetworkTech Insider Network

    The Neato Botvac DV (which I affectionately call my RoboVac 2000) is a pretty decent little semi-self aware vacuum cleaner. It will unfortunately not clean any corners/edges, but everything else in its path comes out clean. It is also for sure not ideal for people, who like me, are continually adding items around either permanently or temporarily. The No-Go lines you can add are a great, after realizing it can go into my bathroom, but cannot come OUT of the bathroom, I used the No-Go line to skip it all together. Setup: the initial pairing of the D4 with your wifi via the app took a couple of tries, it timed out here and there and was a slightly frustrating, but once it got going, it was fun to watch to little guy explore. As I previously mentioned, it was able to get over a little lump separating the living room with the bathroom to go into the bathroom, but got stuck trying to come out. I had to help lift it over so it could continue exploring. It also got stuck under my couch, just at a very small spot because of the top of the D4, so another No-Go line area. Relocation: My biggest issue was the relocation of the base, I had some drastic changes inside that required the base to be relocated . Deleting the existing floor plan and starting a new one did not work – as it still assumed the base was where it was first setup. I had to delete the D4 and start over as if it was a new machine. Overall, I love it, it zips around sweeping my hardwood floors and that is really all I wanted. It would be great if it was able to fit under the couch, but the top sensor extends the height.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for your wonderful review. We are a little concerned by the issues you're experiencing however. We kindly invite you to email us at rosie@neatorobotics.com and we'll contact you as soon as possible.

      Your Neato Team

  • Rating: 3 out of 5 stars

    Decent Robot Vacuum - Middle of the Line Features

    Posted
    zboot
    • Tech Insider NetworkTech Insider Network

    The Botvac D4 robot vacuum is a "D" shaped autonomous vacuum cleaner in the Neato line of vacuums. It has a nice design, somehow not as nice looking at the higher end in the Neato line but still good looking vacuum. It sports app connectivity so one can schedule and control cleanings from a phone or smart device. Cleaning performance is good, the same as what you'd get from a single pass from other robot vacuums. A solid performer, just doesn't stand out too much. Your first run will be used to map the area to be cleaned. WIth battery life of a bit over an hour, that's enough to clean a small apartment or basement in one shot. The D4 allows for one map/configuration so you'd likely limit it to a single floor rather than relearning a "new" place every time it's used. From there, one can schedule cleanings or trigger them manually. One feature not present in this base model is the ability to target areas for additional cleaning - what you'd use for high traffic places or those that either naturally or due to how things are organized, attract more debris than others. Due to that, you may instead just compensate with more scheduled cleanings to stay on top of things. The mapping ability isn't degraded being the base model. I was very pleased with the coverage achievable with the D4. One additional feature the D4 does carry is the ability to set virtual robot "no-go" zones. These are easy to set up and don't require adding physical items in your room. Pretty much you're drawing a virtual wall for the robot in it's map of the cleaning environment. In all, I'm pretty happy with the D4. It will be a good basement workhorse. The features and capabilities today make it a solid 3 stars, perhaps a stretch for 4.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for your honest review of your D4 Connected. We're glad to hear that your happy with the overall performance of your robot. The Zonal Cleaning feature is currently not available on any of our robots, however, it is scheduled for release exclusively for our D7 Connected in Fall 2018.

      -Your Neato Team.

  • Rating: 5 out of 5 stars

    I had no idea I was living with so much cat hair.

    Posted
    CactusJax
    • Tech Insider NetworkTech Insider Network

    This is my first experience with a robot vac. We had a bit of trouble connecting this to our network, it found our neighbors WiFi but not ours so we let it run not connected the first couple of days. Plan on giving this some supervision until you have set the boundaries up. Ours went into the fireplace and gobbled up lava chips until the bin filled up and went into a couple of places where it got stuck and couldn't get out. The unit really didn't want to go into our kitchen/butlers pantry area at first, there are 3 entrances and the floor surface changes, the unit would always turn around at the border. The vac managed to navigate all of the other flooring transitions just fine. In our dining room there are boxes that we are sorting through from a storage unit scattered around the floor which it navigated just fine as it did all of the chair and table legs. After we got it connected my wife took over and let it map the house, set up boundaries... We have both been amazed at the amount of cat hair that this thing picks up, even in a room recently vacuumed. Speaking of cats, I was afraid that this would terrify my cats who go into hiding when the regular vac is turned on. They both came close to check it out when it first came on, watched for a minute and then went about their business. It seems to get dust under objects like tables and benches better than our regular vac too. The Neato vac is quiet enough not to bother us when the television is on. Other than a little frustration setting up the WiFi in the beginning I have no complaints about this vac. It does a much better job than I imagined it would. My wife and I both love it.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Jax, thank you for this awesome feedback! We really appreciate it! We're delighted to hear the D4 isn't scaring your cat! The amount this picks up is amazing! Having such clean floors has never been so easy! Thanks again! Your Neato Team

  • Rating: 4 out of 5 stars

    Neat and clean!

    Posted
    Chris
    • Tech Insider NetworkTech Insider Network

    They got the name right, this thing is pretty neat. It's also entertaining to watch it bump and bounce as it moves around my house. It actually does a really great job of sucking up dirt and dust bunnies etc... The only reasons I didn't give it 5 stars are because it doesn't clean very close to the walls and it cuts corners... it also doesn't go over the divider between my dining room and my kitchen where the floor changes from hardwood to tiles, the divider is just a bit to tall. It does go over the divider to the bathroom which is slightly lower however. I have had to rescue it a couple of times... once it got stuck between the bed leg and the wall and was bouncing back and forth and beeping, the other time it wasn't even stuck it was just having a seizure and bouncing back and forth really quickly. Both times I picked it up and put it back on it's charging base and it seemed to work fine after I restarted the cleaning cycle. Another reason I only give it 4 stars is because before I run it I have to run around my house and raise up the curtains, lift all cords up off the floor, move my stools into the kitchen, move my dining room chairs, move 2 fans, and my desk fan. By the time I move everything and then put it back later, I feel like just a bit more effort and I could have just vacuumed the house myself.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your detailed review of your D4 Connected, Chris! We're sorry to hear about the preparation involved prior to using your vacuum, however, it'd be essential. We'd suggest using No-Go lines for these areas to tell the robot to stay away, this can be done virtually through the APP. If you require help with this, please contact our Customer Care team: www.neatorobotics.com/contact-us/

      -Your Neato Team.

  • Rating: 1 out of 5 stars

    Horrible Product -STAY AWAY

    Posted
    BC87
    • My Best Buy® Elite MemberElite Member

    I purchased two of these robots. I attempted to setup the first one. The app you use from Neato is junk and there is no way to do a desk top setup. When it instructed me to select my Wifi network I could see my neighbors WiFi but not my own. Based on Neato's troubleshooting, I changed my SSID because mine had spaces in the name. I totally disabled my 5GHZ channel just to make sure the device wasn't trying to connect to it. Finally the robot just up and quit going into setup mode. I broke down and called the Neato help line. The guy asked be to do a hard reset which I had already done but tried again. When the reset didn't work he simply said I would get an email with further instructions. The email said they were evaluating my problem. I immediately loaded the crapbots in my car and returned them and purchased a different brand. The new ones were both set up in five minutes. Then I spent the next two hours reconnecting all my devices to my WiFi network. I went with Ecovacs they are cheaper and seem to work well.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    No more manual vacuuming

    Posted
    Parker
    • Tech Insider NetworkTech Insider Network

    First off the this robot vacuum looks great and I like the design compared to others on the market. It has what they call a honeycomb design that almost looks like faux carbon fiber. I know I’m getting excited about how a vacuum looks but I like aesthetics as well as function. The D shape of the botvac also helps it vacuum corners. The initial setup was easy. I just downloaded the app and connected the Neato Botvac D4 to my WiFi. During the initial run the D4 maps out the room using laser smart technology. It’s pretty cool that you can see it on the app. What’s even cooler is that you can then set no go boundaries for the botvac. The app itself is easy to use which I like. The Neato botvac D4 works with google home, amazon Alexa, IFTTT which is a plus. I also like that it cleans in straight lines unlike others that I have tried that kind of just bounce around off objects at random. This cleans much more efficient. It also has a turbo mode that boosts suction power. Cleaning out the trash bin is easy and it holds a lot of trash. Overall I am very happy with the D4 Botvac.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your review on your D4 Connected, Parker! We're very happy to hear you like not only the design, but the overall functionality of the robot! -Your Neato Team.