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Customer Ratings & Reviews

Neato Robotics - Neato Botvac D6 Connected App-Controlled Robot Vacuum - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 31 reviews

  • 10%
94%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 2 reviews

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  • Rating: 5 out of 5 stars

    A Top-Tier Robot Vacuum from a Company That Cares

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    The Neato Botvac D6 is a high-performance laser-mapping robot vacuum from Netao Robotics. I’ve been using it for almost a month now, and I want to give you my thoughts on the D6 in comparison to the more expensive D7, as well as my experience with Neato Robotics Customer Care. In my review of the D7, I claimed that it was the “archetype robot vacuum”, and I think that still holds true today based on my experience with other robot vacuums. The D6, however, is a great alternative for those who don’t care for some of the more luxurious features found in the D7, while also getting a cheaper price. For example, the D6 will not receive the upcoming Zone cleaning functionality—which would have allowed you to create zones on your map so that your Botvac can clean that specific zone either when you command it to, or when you set a schedule to do so. On top of that, The D6 saves a bit of cost by omitting 5GHz Wi-Fi Connectivity. Given that these Botvacs aren’t using tons of network bandwidth, this is likely a fair tradeoff; however, it’s something to consider if your home network configurations are more advanced. Lastly, the D6 does not have the capability for manual control like the D7, but honestly, that functionality was never cohesive, and it defeats the purpose of having such a smart robot vacuum. In short, the only considerable compromise I see for the D6 when compared to the D7 is the lack of Zone cleaning, which the D6 and even lesser models are technically capable of—but Neato Robotics is reserving that functionality for loyal customers who have already paid for the more premium model. With that comparison out of the way, let’s talk about what the D6 is good at. Firstly, the setup process is mostly painless. You download the app, register an account if you don’t already have one, turn on the Botvac, wait for it to broadcast a Wi-Fi connection, then connect your Android or iOS device to the D6 over an ad-hoc Wi-Fi connection. From there, the app will ask you to select your home’s Wi-Fi network and password, and the D6 will connect to your home’s Wi-Fi connection and will remain connected. At which point, you can command/schedule the D6 via the app. The D6 accurately maps the layout of your house and can even do multiple floors if you are so inclined to move your D6 from time to time. The app allows you to schedule cleaning sessions and toggle between Eco/Turbo suction modes for either extended cleaning time (great for larger houses) or more powerful suction (for a more effective clean, but at the cost of battery). Additionally, there is a Gentle Navigation mode which will slow the botvac down to better prevent the D6 from bumping into walls and potentially causing scuffs on more sensitive areas. On top of that, like the other Neato Botvacs, the D6 sends you a push notification of its completion map when it has finished a cleaning session. This map highlights the areas where the D6 has vacuumed, while leaving the unaffected areas unmarked. It even gives a sq ft. metric and how much time it took to complete. Additionally, if the Botvac has issues or gets stuck (which is rare, from my experience), it can also send you a push notification to alert you so that you can manually reposition the botvac and resume its session. From my experience, the D6 is effective at picking up dirt, dust, lint, pet hair, and so on. I make sure to clean out the bin and filter at least once a week (the app allows you to set reminders for this) so that I never have issues. The D6 has had no issues traversing floor mats, but very light, easily movable materials can cause issues, so it’s best to otherwise keep your floors clear of objects. Lastly, because of the D-shaped body and side brushes, the Botvac is able to clean up against walls and corners quite a bit better when compared to other robot vacuums. And because of its low profile, it can go under furniture that other robot vacuums could not. For my use-case scenario, I find the D6 to be just as good as the D7. Lastly, I want to talk about some issues I faced with the D6 at the beginning and how they were resolved. Initially, I had issues with the D6 staying connected to my Linksys Velop mesh Wi-Fi network, but after contacting Neato Robotics Customer Care, we eventually found that my router’s firmware was out-of-date. After performing a firmware update to my router, the D6’s Wi-Fi connectivity has been flawless. I’d also like to disclose that I provided detailed information to Neato Robotics’ engineering team about my network configuration and with my permission (which they asked for), they were able to collect error logs from my D6 and they were able to expedite a package to my address which included a software update for the D6 as well as instructions to perform the update. In conjunction with the router update, I also performed this software update on the D6, and have had no issues with the D6 staying connected to my home network. My experience with Neato Robotics has been pleasant, overall. Their commitment to helping me have the best experience is unparalleled. I asked them to step up and show me what customer support is, and they definitely did. While there were initially some hurdles, I am very satisfied with the end-result. The D6 is a very reliable robot vacuum, and I’m glad to have it in my arsenal. As someone who has enjoyed a Neato Botvac in the past (and will continue to do so in the future), I believe that Neato has an excellent product that comes at a premium price, but from my experience with other robot vacuums, the reliability, features and performance is worth the cost.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for taking the time to write such a comprehensive review on your new D6. We really appreciate this level of feedback, we're delighted the D6 is working so well for you. Sorry to hear you had to contact Customer Care, we're delighted they could solve your issue promptly. Thanks again for this awesome feedback! Your Neato Team

  • Rating: 5 out of 5 stars

    Robot Vac from the future

    Posted
    TECHBEENGOOD
    • Tech Insider NetworkTech Insider Network
    • Top 50 ContributorTop 50 Contributor

    NEATO BOTVAC D6 Hiding behind that cute NEATO BOTVAC name is a dirt terminator. This is a powerful, useful, and sophisticated robotic vacuum. I’m going to recommend this robot vac highly, but I’m also going to recommend you take the time to read the instructions and utilize the advanced features that are available in this NEATO BOTVAC D6. Its MAPPING with No-Go Lines mark-up features provides a level of control that lets you avoid most robot vacuuming problems. This is what you paid for. SETUP: 1- Plug in the charging module and place on the floor against a wall, near an outlet. (There’s a 6”cable, but it can be wound up and hidden partly in the module.) 2- While your NEATO charges, download the APP. (Apple/Google). Create an account if you don’t have one. It’s not complicated, but follow the instructions on the App for the quickest setup. Download the PDF of the complete user Instructions for easier reading and more complete guidance. 3- You’re ready to clean. 4- For quick spills you can choose whether to do a spot cleaning (a 7’ x 7’ area) by placing the vac and pressing the start button twice. A full sweep is initiated by a single tap of the start button, or initiating the automatic schedule you created in the App, or your direct interaction with the App, utilizing one of 3 maps you can save. How about controlling your NEATO with Facebook? Create a Neato account on their APP (Apple or Google Store), and use Neato Chatbot for Facebook to start, stop, pause, resume cleaning, plus a lengthy list of other tasks you can control with commands. ADVICE: Be thoughtful about those areas you allow the NEATO to wander into for your initial cleaning or mapping. The NEATO has a fairly powerful drive motor and suction. It’s a bit more likely to pull on a wire/cord, or push itself into a tight spot. Use the “special” MY FLOOR PLAN feature and after that create NO GO lines as described. It’ll save you some aggravation. It’s also a great feature that uses the advanced mapping and guidance system in this sophisticated robotic vacuum. Our first map took awhile to complete in the 1700 sq ft area we wanted to clean. The MAP was remarkably detailed and accurate. You can save up to 3 maps to manage your desired vac routines. Using the maps means you no longer have to fuss over problem areas. The BotVac D6 has built-in cliff sensors so it won’t tumble into stair wells or off a balcony. I was able to set up a schedule or simply initiate a cleaning cycle from my chair or from a remote location. I could pause, stop, or dock from anywhere. I could view the map and find my vac’s location or check its progress. My robot sent me messages if it was in trouble or just to let me know it’s completed a cleaning run. PERFORMANCE: The BOTVAC D6 battery seems to run forever, well beyond my patience and attention span. It will clean a large floor plan and take charging breaks when necessary. Like I’ve mentioned, it’s powerful, with sufficient traction to easily climb onto and off of thick throw rugs. It is surprisingly gentle, never hitting furniture with damaging force. After the mapping procedure, the NEATO seemed less likely to bump into furniture at all. The NEATO did get confused by my mobile monitor stand, for example, unable to back out of the U-shaped legs. The No-Go line feature in the mapping eliminated trapping issues. In some places we felt it was overly persistent cleaning. We ran a SPOT CLEANING to check how effectively our NEATO will suck up a dry cereal debris field. Our first effort was not good. Remembering that we had run a full cleaning cycle, we checked the good sized dirt bin. Oops. Jammed full. Should there be a “FULL BIN” indicator? We didn’t see one. Emptied, the NEATO was now able to suck up our debris. The more typical vacuuming performance was very good. The bin was a collection of hair, dust, dirt, and more dust. SUMMARY: We were very impressed with the NEATO’s various features and its thorough cleaning. The MAPPING function is precise and prevented many problems you might predict from a robotic approach to vacuuming, The standard suction is great. We never felt a need for the higher level that was available. The APP has been fine tuned to be relatively easy to use and understand. This is an enjoyable vac. I’m OK admitting I can be a dummy. The numerous help videos need to add explicit directions as well as illustrations on basic use issues: emptying the bin, examples of button pushes, spot cleaning, adding, deleting, modifying maps. Each of these issues required multiple tries for us to get the desired results. Finding guidance was frustrating. Videos were too oriented towards marketing, and not end user help. NEATO has a sophisticated and effective vacuum here, and they will want to reduce new user frustration. The NEATO BOTVAC D6 is definitely recommended.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for taking the time to provide this extremely detailed review for your D6 Connected! We're glad you love the many advanced features we've been able to offer with this vacuum, specially the No-Go lines!

      Your robot does have a dirt bin full message, it is timed however. If you notice your dirt bin fills quicker than the default time, this can be changed in the setting for your robot in the APP!

      If you require any assistance with your robot, no matter how small, please get in contact with our Customer Care team by using the following methods: www.neatorobotics.com/contact-us/

      -Your Neato Team.

  • Rating: 4 out of 5 stars

    Good cleaning, not completely hands off

    Posted
    MGoose
    • Tech Insider NetworkTech Insider Network

    The first time this takes of and starts cleaning it is pretty neat to see. The vacuum does a great job cleaning both hard floors and carpets (I have low pile carpet in three rooms and hard surfaces with medium pile area rugs in the rest). It also gets better and faster the more times it cleans an area (it learns the room, cleans the border, then goes back and forth rather than bumping into things randomly like other robot vacuums). It cleans the 1000sqft area I have it program for in a little less than 2hrs, with about 40% battery life remaining. Setup was not bad, but there are a few things to know. The included instructions are thin, only showing initial dock setup and where to download the required app (phone or tablet required for use/setup). Setup was no problem, but you must have a flat wall with a plug and 3ft of space around it for the robot to maneuver. I will also say that if you plan on using a floorplan with virtual no-go lines the dock should be in an area where nothing moves (I had mine near a door that was sometimes open and this would cause cleaning to fail). You must have WIFI and a reliable internet connection for the robot to function as intended (it is controlled through a cloud service). The first time the robot attempted to learn my floorplan it got stuck (wedged half under the couch and caught on the edge of an area rug). I immediately got a notification that it needed my help, but when I clicked on the support link it gave me a page not found message (it also did this for the check dust bin message). I was able to resume the learning session without completely returning it to base by moving the rug slightly and pushing the only button on the top of the unit, but the in app support was disappointing. Daily use is no problem with automated schedules, but you have to make sure the house is semi-clean to start with (no shoes laces, phone cords, small toys - it is a vacuum, it will suck these up). I recommend cleaning when you are not home - this is still a vacuum and while not obnoxiously loud, you can hear the motor and the occasional bump as it maneuvers (even in eco-mode with careful navigation enabled). It also makes the occasional chime to let you know it is starting, finished, or has a message for you. The dust bin is not large, but adequate (I get a message to check it about half way through the second cleaning cycle). The use of virtual no-go lines and a floorplan is a must to keep the robot from getting tangled in the shoes you always leave by the door or bumping the dog's water bowel. After the first cleaning a map of your house appears and you can mark areas where you don't want the robot to go. This does work, but drawing the lines was a little tedious and if the base or too many objects around it are moved the robot will not start cleaning. I would recommend. Like many "smart" products you have to put effort into helping it learn to get the most out of it. The instructions and in app support might be an issue for some. Despite a few minor issues I found this robot intuitive, friendly and a good cleaner.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you very much for taking the time to review your D6 Connected! We're glad to hear, despite one mishap, that your robot has been working so hard in your home!

      -Your Neato Team.

  • Rating: 5 out of 5 stars

    A robotic vacuum that works!

    Posted
    PeboQuattro
    • Tech Insider NetworkTech Insider Network

    After trying several robotic vacuums, I didn’t find them very practical. After the initial excitement wears off, you find yourself babysitting them making sure they don’t get stuck as they wander around aimlessly, bumping into everything imaginable. The Neato Botvac D6 has proven me wrong. Thanks to it’s laser navigation (LiDAR) and mapping software, Neato provides the foundation of a proper robotic vacuum. Neato even offers an optional ‘Extra Care’ navigation mode, but after mapping my home I haven’t needed to use this mode. Though not immediately clear, you must run an initial mapping via the app under “My Floor Plan” to improve navigation and setup go lines. On my first run I neglected to do this and the botvac had a few troubles navigating and didn’t seem to run as efficiently as expected. After realizing my mistake, I setup the initial floor plan helping it along when it got stuck under a low hanging coffee table. While the Neato Botvac is only 3 1/4” tall, the LiDAR protrudes an additional 5/8”. After this was complete I was able to apply one of the best features of the D6, “No Go Lines”. These orange lines allow you to block off that low coffee table or a high pile rug for example. I have found it is especially useful to limit where the D6 runs at night so as not to disturb anyone sleeping. After completing a cleaning run, the botvac provides a cleaning summary showing you where it has cleaned so you don’t have to watch it to see if it misses any areas. I found that after specifying no go lines for difficult obstacles, the D6 navigated my home flawlessly. Where other robovacs I have owned wander aimlessly for hours, the D6 finishes the job in about an hour without getting lost. It really is a completely different experience, allowing me to schedule the D6 to run when I am asleep or away and not having to worry about it getting stuck. Besides scheduling a run, you can start a cleaning as needed from the app or even via Alexa and IFTTT. The D6 has two cleaning profiles, Turbo and Eco. I have found both to be fairly loud, but the Eco is a little quieter and provides longer run time if required. You can even have separate schedules for the different cleaning profiles. The D6 does a great job picking up dirt and hair, somehow managing to locate some every run. Fortunately, the botvac has a large capacity dust bin (.7 liters), but the seal around the filter seems a little weak. Although the ‘Ultra Performance Filter’ does a great job filtering hair and dust, the mesh screen traps lint in the filter pleats. I would like to vacuum the filter clean periodically, but this mesh prevents it from being cleaned thoroughly. Additionally, Neato does not provide a spare filter, meaning you will be purchasing a replacement filter sooner then you would like. Another gripe is how Neato artificially limits the D6 to prop up their D7. Hardware wise they seem identical, but Neato has provided additional software features to the D7 such as manual control and zone cleaning. I would like for Neato to focus on hardware improvements to differentiate the models rather then software limitations. Despite my issues with the Neato Botvac D6, I feel it is one of the best on the market. I have tried numerous robot vacs and this one is by far the most useful and reliable. Finally one that works!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for such a comprehensive review, we really appreciate the attention to detail. The D6 is an amazing robotic vacuum, we're delighted you feel the same. We will use the feedback provided to show to our development teams for review and to further improve this robot. Thanks again! Your Neato Team

  • Rating: 5 out of 5 stars

    Great improvement over prior versions, recommended

    Posted
    Mahtin
    • Tech Insider NetworkTech Insider Network

    This is not an "I just opened the box and wanted to share my initial excitement with you all" review. I took my time to test it well before I wrote this. Keep in mind that I had Neato products for more than 6 years and this is my third unit. As you might have guessed, I must like something about them since I keep getting them. The very first unit was a non-connected model, meaning no connection to internet, just an old-fashioned "press a button here" to start. That first unit served me well for over three years, then in year four it broke. I had the BestBuy Geek Squad warranty on it, brought it to the store, got the full original price on it. Used that money to get my second unit, the original Botvac Connected. That unit still serves me well, no issues to report. Before I go to my newest addition, the D6, let me share some observations on the robot vacuums in general. What I have learned over time is that their navigation system, how it is set up, plays an important role toward your satisfaction with the product. What path will it take? Will it go randomly or use a somewhat established plan? What separates Neato from other competitors, as per company, is that their navigation system creates a plan and systematically goes area by area instead of going all over the place in random. I can attest to that, Neato travel path seems very well defined. The next question is can you control it remotely, via app? Say you're away and you want floor to be cleaned because someones now is coming later on today. My second Neato had the app and I was able to launch it remotely from the office, miles away from home. What is very helpful with the Neato mapping system is that it shows the actual self-created floor map so you can see what had been cleaned and what was possibly omitted or not entirely covered. In addition if Neato gets stuck somewhere (life happens), the map will show you the location of your robot so you can easily find it and get it unstuck. Plus you will get alerts via your app about what is going on with the robot (got stuck, returning to base to recharge the batteries, cleaning completed, clean my bin, etc). Neato also provides one magnetic strip that you can put on the floor to tell your robot not to go over it in order to prevent the robot to go to that area. But even with that magentic strip the robot might get stuck from time to time in the same areas. In my case it was under the sofa and sometimes between two big chairs (extensions cords were there). So when I found out that the new D6 has a new feature called "no-go lines", I got intrigued. Seemed to me like a perfect solution to avoid the robot getting stuck (which could be unnerving especially if you're not on location when that happens). So, just to get this new "no-go lines" features I had decided to try the new D6 model. In a nutshell the "no-go lines" feature does work perfectly for me. We have about 2,000 square feet to cover, with multiple rooms, doors and plenty of furniture and stuff, a typical house. You open the application, do the initial run (go to Menu, My Floor Plan, then No-Go Lines and start the program). After the robot completes the entire run (will need to cover the entire area which can take time) the floor plan will be created and you will get the notification of it. Next, from the menu go back to the floor plan and using your finger draw the no-go lines where you do not want the robot to go. That could include doors to other rooms (say utility or a bathroom for example) or around some pieces of furniture or anything else that would apply to your layout. after finishing drawing all the lines save them. To utilize the no-go lines feature YOU MUST start the robot from the application only (you could also start the cleaning directly from the robot, but the no-go lines feature would not work). In my case after creating the no-go lines I had several doors kept open on purpose and started the D6 from the app. It never got stuck, it did not go through the doors where the no-go lines were laid out, no issues with completing the cleaning cycle successfuly and without any hiccup. That feature alone, the ability to create the no-go zones is a decisive winner for me and it separates the D6 from prior versions of Neato and from its competitors. Now I do not have to worry about the robot not completing the cleaning cycle entirely on its own, I have confidence that it will get the job done. Another nice feature is that you can create multiple floor plans. That could help if you have multiple floor levels to cover. Even you can create various versions of the same floor plan, with a different numbers of rooms to cover. You have the ability to set up a schedule, on which days the cleaning should occur and the start time. There is a "gentle version" set for not hitting hard any object and the Eco version of the program to lower the sound level of the robot. Couple of other general comments. When using the vacuum robot you need to make sure that you empty the bin on a regular basis, possibly after each cleaning is completed. From time to time check the brush and clean it if needed. Neato brush can be easily removed and cleaned. How does it clean? Each subsequent version of Neato seems to be better at it than the prior one in that regard. We are happy with our floors, we did not manually vacuum them for years since we got the original Neato. Some corner areas might be missed or not entirely vacuumed but overall it does a very decent job. I can manouver very effectively between the legs of a chair, going back and forth trying not to miss an area. You could also select a "spot cleaning instead of entire floor. In summary, I am very satisfied with the improvements and the functionalities of the new D6. With the new "no-go lines" feature especially, the D6 looks like a winner to me.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi Mahtin, thank you for such a comprehensive review, we really appreciate this kind of feedback, it will help us greatly improve the app and future robots. We will also pass all of this back to our development teams for review. Thank you for being such a loyal customer! Thank you for being part of the Neato Family! Your Neato Team

  • Rating: 4 out of 5 stars

    Cool technology that saves you time!

    Posted
    Dan0Sterling
    • Tech Insider NetworkTech Insider Network

    Overall: Having a robot clean your floors can be very nice, but it doesn’t completely replace a traditional model. I got it so my floors would be cleaned more often than when I could otherwise get around to it. This fits that bill. If you want a robot, this is certainly one to get! The longer battery life of the D6 over the D4 is useful. The app: Once the Neato completes its first cleaning, you can draw virtual boundaries on the map to indicate which rooms or areas that the Neato should skip. Just draw a boundary connecting two walls. The lines can intersect to create shape around a no-go zone (i.e. dog food dish). They can also be changed between cleanings to create a different cleaning patterns where rooms are open or blocked off. Lines can also be removed. Note: Don’t pick up the vacuum (i.e. to pull out a plastic bag or shoelace) during the initial run as it won’t save the map. Use Alexa, Google Home, or the app to start, stop, or pause the vacuum. Cleaning: Neato cleans like a souped up dustbuster. It picks up surface dirt from both carpets and hardwood floors. It will not replace your plug in upright vacuum. After using the Neato, I went over the same area with my old vacuum, and it still picked things in higher traffic areas. While it won’t replace your old vacuum, it will make the rooms look nicer between deep cleanings or allow you to simply use a deep clean machine, like a Rug Doctor. The robot shows a clear awareness of where it is. When cleaning an area, it first goes around the perimeter, including under chairs, tables, and cabinets. It then goes in parallel rows through the rest of the region, to assure every square inch is covered. It performed this feat in each room of my main level one after the other without additional prompting. The whole process took about 90 minutes to clean 779 sqft and fill the dust bin on the eco cycle. Neato D6 also has a deep cleaning cycle which adds a little more suction, but didn’t add any time. In both eco and regular mode, it was able to clean my entire main level on a single charge. The Neato also has a spot clean mode which lets you put it in a room and have it clean a 8’ x 8’ or 13’ x 13’ area. In this mode, it simply uses its sensors to avoid large obstacles, but otherwise ignores any no-go markings you may have put on its map. This is useful if you just have a single room that you want to vacuum while doing other things. As a gadget, it’s very cool. As a cleaning machine, there’s certainly value. Accept it for what it is, and you’ll be happy.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're happy to hear that you're satisfied with your robots navigation and cleaning capabilities so far! Thank you so much for taking the time to review your D6 Connected and for providing your detailed feedback. -Your Neato Team.

  • Rating: 4 out of 5 stars

    Great addition to any home

    Posted
    Johnnyboy84
    • Tech Insider NetworkTech Insider Network

    I have been wanting a robot vacuum for a while and I decided to go with the Neato botvac D6. I have an average sized apartment with a tiled floor and carpet mix. I have a cat that sheds her fur coat all year around and I always find myself sweeping and vacuuming. But now that I have this little botvac I do not have to clean as much. Setup is really simple just have your smart device ready and on hand. Plug the charging base against a flat wall with enough space on both ends. Download the app on your IOS or Android device the application will walk you through the rest of the process. In the box you will find the magnetic boundary markers for places you do no want the botvac getting into. The bot vac, dock and brush comb to get dander and pet hair out of the brush. I highly recommend putting down the magnetic strip and run the special cleaning first so that the bot will map out it's cleaning area(s). After that you should not encounter any issues if you do it that way. Here are the things I like about the Botvac D6 - Small & Versatile on multi surface floors (hard wood, tile and carpet) - Smart app capable - Wi-Fi enabled - Replaceable parts (battery, brush, filter) There is not a whole lot that I dislike about the botvac I only have two gripes at the moment. - Alexa Neato skill is not D6 compatible - Sometimes the botvac gets confused during docking mode. The app is pretty great it allows you to set reminders for the replaceable parts such as the filer and brush and also a reminder to change the dust bin. This device is listed ad Alexa compatible. I attempted to get t hat working but the smart skill does not support the D6 yet. Although the Neato skill applet states that it is D5 & D7 compatible. I found that a bit of a letdown because I have a smart home with other connected devices. When I attempt to get Alexa to command the Botvac to clean it states that I have no robots linked to my account. Overall this Neato Botvac is really handy. I have set up a cleaning schedule so it can automatically clean at preset times. It is great at picking up messes that my birds leave and the fur that ends up on the floor from my cat along with other debris that builds up over time. Despite the minor issues that I listed which can be fixed with a firmware update I really can say that this is a solid product that will make a great addition to any smart home. If you are on the market for a robot vacuum then give Neato a shot.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your in depth and detailed review, it's amazing to hear how well your robot has been performing in your home. We're a little bit concerned that the Alexa Neato Skill not being available for you, as it should be compatible with your model. We'd strongly suggest getting in contact with our Customer Care team so they can look into this for you: www.neatorobotics.com/contact-us/

      Your Neato Team.

  • Rating: 3 out of 5 stars

    Unfulfilled promises

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network

    Unfulfilled promises This could be a great unit but needs more refinement so it will do what it states it can do. I do recommend this but only as I feel confident the issues will be corrected by Neato with software/firmware updates. What it does well; Easily unpacked. Is nicely designed with sturdy components When cleaning only 1 room at a time it works well; Maps well with details and sq. ft. indicated after run It cleans very thoroughly due to its “structured” and not random vacuuming pattern. If you are cleaning a carpeted area you will see the pattern and its misses nothing. Very Fast as it normally doesn’t waste time going over the same area Stops itself when it has completely cleaned the room. Easy to setup app/account. Liked its security - Neato sends you a verification code to finish setup. Pretty quiet in “eco” mode and ran 99 minutes with very good suction/cleaning. Did not get “stuck” on several throw rugs of varying heights. Due to straight “nose” can get into corners and right against wall/molding. Large beater bar and relatively large dust bin. Very large contact points on robot/charging station making it easy to get a connection when recharging. Built in carrying handle Issues (for me); Initially had issue trying to getting wireless setup. Would not connect while robot was docked. As soon as I moved it off – it connected. After several attempts I could not get it to complete a whole home floor plan. I own a 3200 sq.ft. 1 level house with pretty open floor plan. Over several attempts the most it would map was around 1600 sq. ft. – with it appearing to go over previous “mapped” areas multiple times rather than do entire house. I had everything picked up off of the floor with only chairs/furniture to maneuver around (I have used robots before). I was thinking of creating 2 floor plans but to do that you have to start robot from the dock – and since I cannot control where it goes this proved undoable. Could not test the no go lines as they only work with a home floor plan and I never could get one created. Never “docked” itself during a run to recharge so it also never “re-started” cleaning from where it had stopped prior to recharging. No dock button on robot itself – only start/stop. Docking option within the app is grayed out at times when cleaning. Could not determine conditions that causes this. This is an issue since I wound up doing 1 room at a time with me carrying robot to/from charger and with no docking button on robot and app having grayed out “dock” button, I had no option but to dock it myself. Cannot go between “eco” and “turbo” mode if robot running. You have to pause the cleaning then restart. Boundary marker is nice and thick and magnetic. But I am not sure how a magnet helps since I don’t have any metal in my floors, so only its weight keeps it secured. As such IF the robot encounters it head-on it will reverse but then tries to go around it using a sideways motion. This motion just moved the marker out of the way on any hard surface. The top of the dustbin gets really dusty when emptying making robot always appear dirty. Filter does a great job of filtering debris but this makes it hard to “clean” Its folds hold the dirt so have to “beat” it against side of garbage can – sending dust flying I didn’t want to breath and getting my hands dirty. No running time for how long robot has been cleaning. Time is shown only upon completion of run as is the map and sq. ft. Received a “clear my path” message on the app while running. I selected “press here for more info” and it took me to a non-existent page. As such could find no way to restart the robot using the app. Had to physically press the start button. It cleans well but does not fulfill advertised promises that in my opinion make it less than it could/should be.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, sorry to hear you've had some issues, we would be more than happy to look into this in more detail with you. Please email rosie@neatorobotics.com and have 557690 in the subject line, we look forward to helping you with this. Your Neato Team

  • Rating: 5 out of 5 stars

    It almost seems like a human driving

    Posted
    FlyingC
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    There are two kinds of people in the world: People that own laser-guided robot vacuums and people that need them. Sure, it has a pretty high price tag, but then it's a leap ahead of the other three generations of botvacs I've used. The main difference with this one is how it systematically cleans areas rather than driving around semi-randomly. It was super easy to link up with the Neato phone app and get connected to my wifi. After picking up cat toys and putting up barriers for areas I didn't want it to explore, I turned it loose on its first learning cleaning cycle. It was fascinating to watch it explore. It seemed to divide the task into two areas and thoroughly cleaned one side before it went into the next area. After it was done, it loaded a map, or floor plan, of what it found during the cleaning. You could tell it could "see" with the laser into some areas that I had blocked off with the magnetic strip since they looked different than the wall areas. Then I drew "no-go" lines on the map and picked up the magnetic strips. The next day the botvac took off on the daily schedule and stayed perfectly within the boundaries. I'm attaching a screenshot of the floor plan from the app. Another nice feature of the Neato bot is the wide roller brush on the front. It really does seem to clean better than the ones with the roller in the middle of the body. The dust bin is the largest of the botvacs I've had, but it's still not what I'd call huge. With the 2 hour battery life, your floor needs to be pretty clean if you expect to run that long without filling up the bin. But it's definitely very easy to empty and wipe clean--by far the best designed dust bin yet. The biggest selling point to me, though, is still its ability to systematically clean a space. It not only gets it cleaner, but it does the job much more quickly than the random bots. It's also fun to see its uncanny ability to slowly drive directly back to the charger after it's done without wasting a bunch of time and energy bumping around on the walls. I hope they keep making improvements, but finally I have a botvac that cleans like it should. Almost like a human would do.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your detailed review of your D6 Connected! We're very happy to hear you've been enjoying the many features which are available with your robot, including the No-Go lines! -Your Neato Team.

  • Rating: 4 out of 5 stars

    Humans Not Needed

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    Vacuum cleaning a house is a task that no human being should have to do. The Neato D6 understands that and although it does not clean my couch and stairs, it does a good job in other areas with few exceptions. Setting it up after downloading the app was surprisingly easy. It even works with 5 Ghz Wi-Fi which was a nice surprise. A model from another brand I recently tried only supported 2.4 Ghz which I try not to use at my house due to interference from microwave ovens and Wi-Fi from neighbors. Once connected it was very easy to configure. It did a good job vacuuming my house. There were only a few issues as explained below: First, It was stuck many times trying to go underneath a shelf. It would mostly fit except for the logo hump on top. I would get it unstuck but it would go back to the same spot. The same thing happened under one of the doors of the kitchen cabinets. It does not seem to measure the height and it does not learn that it can’t go underneath some objects. I did not find a way of preventing it from going back but I was able to block them so the D6 could not even try. In that sense, you can’t really call it a “smart” robot. I was a bit disappointed with that but I like the fact that you can draw areas for the D6 to avoid. That was handy because I wanted to make sure it would not go into my office unless I was around. Second, other similar robots were able to clean underneath one of the couches that I have. This Botvac D6 avoids it every single time. I am not sure I can make it go there but maybe it is a good thing. Better avoiding it than being stuck. Speaking of smart, I was very glad to use Alexa to control it. You say “Alexa, start cleaning” and she responds with “OK, starting Neato D6” and there it goes. All you need to do is search for Neato on the Alexa app and enable the skill. After that, all Alexa devices you have will be able to control it. The map it created was very accurate. It does not show differences in floor types. I have a range of wood, tile and carpet rooms but the map doesn’t seem to distinguish them like I have seen in another brand. It is not a deal breaker since it does not affect its operation in any way. While occasionally, you will still need to use a traditional vacuum cleaner, you will be mostly satisfied with its performance. If you schedule it to do the cleaning more than once a week, – mine is scheduled to do it every other day – you will rarely need to use anything else except for those areas the D6 can’t reach such as stairs, couches, counters and some shelves. Otherwise, it has a strong suction power and battery lasted way beyond my expectation as it did not have to recharge although my house is considerably bigger than average. Until they can come up with a robot that does the areas I mentioned above as well, you will not be disappointed with the Neato D6. Here’s waiting for a robot that picks up things my children leave on the floor. Yes, you need to pick up socks, cords and other small things that could choke it. This actually happened while I was writing this review but I highly recommend it

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for this amazing feedback, we really appreciate this kind of feedback as it helps to improve future robots, we will also be passing all of this back to our development teams for review. We're delighted to read how well the D6 is working for you. Welcome to the Neato Family! Thanks again, Your Neato Team

  • Rating: 3 out of 5 stars

    NEATO Robotic Vacuum D6

    Posted
    Lynda
    • Tech Insider NetworkTech Insider Network

    As advertised the new D6 robotic vacuum has the great features like mapping different rooms, app control and good cleaning. Sounds good. Before I received the D6, I watched the videos on Neato about the other robotic vacuums so I thought I was prepared when I got the vacuum home. The box set up instructions was 4 small pages, referring you to view documentation on line. It would have been nice to had a schematic of the robotvac included so you could identify the various parts (finally found one on line). It was annoying to have to keep going to the Neato website for instructions. I was hesitant to push the vac into the wall charger too hard, but finally got it connected. Installed the Android app and proceeded to connect. The device did not automatically find my Wi-Fi network, so did it manually. The instructions were good on connecting to the app. Did a quick clean and the vac worked well and really picked up the dirt. So that was a plus. All lights were blue (good) when I went to bed. The next AM I noticed the blue light was solid red. Opened the app and the note was vac not on charger base, but it was. Took several attempts and finally got it back on and re-connected to the app. I have a mixture of wood, throw rugs and carpet floors and a lot of furniture. Also, a sunken living room which required blocking off. Used on one end the “no go strip” that came in the box and for the other end blocked off with box the vac came in. Setting up the mapping floor plan took a little time and effort and moving of items to insure vac could sense the correct path. The floor plan included one bedroom, bath, long hall, family room, kitchen, and formal dining room. My house has lot of furniture and narrow areas so it took about 45 minutes but did a good job of picking up dirt. At one point I wanted to tell “Jeeves” you missed a big spot, but eventually it goes back and covers all the area. The vac gracefully skirted the wood furniture, but at first bumped into the base of the rock fireplace and bar stool legs. Hopefully it will learn. It transitioned very well between the wood, throw rugs and carpeted and vinyl bathroom. Emptying the dust bin was easy but if you have asthma or allergies, ask someone else to do it. In sum, you must really train yourself to pick up and /or move items so the Neato can do it’s job. I am not sure what the maintenance cost will be and website indicates you will need to replace filters ($30 for 2pack) 6 or 7 times a year, plus the battery every 12-18 months ($50). Not sure how long other parts will last. I gave it 3 stars because it will not eliminate the need for a traditional vacuum and also the possible yearly maintenance costs and that the No go” mapping only works from the charge base starting point which limits it usage.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to review your D6 Connected, Lynda. We're glad your robot has been working well in your home so far. As consumable parts, the batteries and filters will need to be replaced at times. However, our recommendations are just recommendations, you may find your filters or battery will last longer!

      The technology used for Virtual No-Go lines is ground breaking at this moment in time, and isn't seen in any other brand, so for the moment until the technology is improved the robot must be started from the base to be able to locate and obey the No-Go lines.

      -Your Neato Team.

  • Rating: 5 out of 5 stars

    Great robot vacuum

    Posted
    SimpleLiving
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is my second robot vacuum and more impressed with Neato's various features and smart cleaning technology. Since Neato is a better robot vacuum, it will be used to clean the first floor of my house. Neato does an excellent job cleaning tile, laminated wood, and carpet floors. Setup is simple, and it just takes a few minutes. Place the charging base against a flat wall with enough clearance on both sides. Like all rechargeable batteries, make sure the robot gets fully charge for optimal battery usage. Then download the Neato app and follow the instructions to connect the robot. Neato's initial cleaning was a learning experience for Neato and myself. Even though it had difficulty navigating under the sofa bed, it did get a functional mapping of the rooms. To fixe the sofa issue, I placed down the magnetic boundary market under the sofa bed. After Neato created an accurate coverage map, it did not encounter any problems. Now it moves in straight line patterns that partially overlap for more detailed cleaning. I am very impressed at how advanced Neato was able to map two rooms and the sophisticated laser navigation system to vacuum the entire first floor of my house. I searched online for Neato support page on how to use the robot with Google Home and Assistant. With Neato connected to Google Homes, I am able to start and stop Neato, I just speak to my Google Home speakers, "Hey Google, tell Neato to start cleaning." The Neato app sends notifications like when the robot encounters difficulty, needs to empty its dirt bin, or it finished cleaning. Its battery life allows Neato to clean a large floor plan on a single charge. It is a smart cleaning device that is handy and a time saver. Overall, I am delighted with the Neato robot vacuum.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, thank you for this awesome feedback! We really appreciate it! We're delighted to read how well the D6 is working for you! The integration with Google Home is a must for any modern robot Vacuum, we're glad you're enjoying this feature. Your Neato Team

  • Rating: 5 out of 5 stars

    Where have you been all my life?

    Posted
    Josh76
    • Tech Insider NetworkTech Insider Network

    As a neat freak, as well as a techie (especially smart home technology), as I was really excited to get my first robot vacuum. I never really thought I needed one until I got one. When I received the package, the first thing I noticed was how nicely packaged everything was and how little parts there were. There was no annoying styrofoam or packing peanuts which I appreciated. The Neato comes fully assembled and everything was pretty self explanatory. I found a spot for the charging base and set the Neato there to charge for awhile. It is a pretty big unit, luckily I was able to hide it under my TV console. The first thing to do is to download the Neato app and if you have an Alexa house, enable the Neato skill in the Alexa app. I named my robot R2-D2, so whenever I ask Alexa to clean the house, I get a big nerd smile. Once the app is downloaded, have neato do it's first cleaning. It will take a while but what amazed me was that when it was done, it created an entire floor plan of my condo in the app. When it got stuck (usually from a cat toy), I knew exactly where it was and freed it. After that I set up no go lines along with a schedule. My bedroom is where it would get stuck most of the time so i set that up as a "no go" area. Now, when I have it scheduled to run and I am not home, I don't have to worry about the Neato getting stuck. Setting up these no go areas was ridiculously easy using the app and is a huge convenience. When it does get stuck I get a notification on my watch and it shows me exactly where it is which is pretty cool. My bedroom was the main culprit with cat toys and a wire under my bed so I set it as the no go zone. I can vacuum that room myself. My main reason for wanting this was the main room and kitchen having kitty litter and other debris everywhere. My hardwood floors show everything and the Neato picks it all up. Since this is, after all, a vacuum, let's talk about its cleaning ability. It does an amazing job of cleaning and is great with cat hair as well. It gets into every corner and crevice and slips under furniture easily if there is clearance. The sensors that they put into this beauty are amazing. I find no missed spots after it runs and it goes right back to its base when it's done. I even ran it after my cleaning later had been here and it still picked up a lot more. The dust bin is spacious and the battery life has been terrific. Loving my Neato!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      We're very happy to have been able to provide you with such a perfect vacuum for you, Josh. It's really great to hear how much you love your robot so soon after it's purchase! Thank you so much for your 5-star review, we greatly appreciate it.

      -Your Neato Team.

  • Rating: 5 out of 5 stars

    This is my 3rd robot vacuum. Best one so far!

    Posted
    MarilynB
    • Tech Insider NetworkTech Insider Network

    The Neato Botvac D6 Connected Robot Vacuum arrived well packaged in a sturdy box. Included in the box was the 2.4GHz Wi-Fi Enabled Robot Vacuum, the integrated charging base, power cord, spiral blade brush, combo brush, ultra performance filter, side brush, 2 meters of boundary markers, and a brush and filter cleaning tool. I charged the vacuum completely before setting up the Neato app on my smart phone. Then it was ready to go. I had to pick up some things in the house (cords and such) and set the bottom of my drapes up higher before starting the vacuum. During the first couple of runs, I noticed that it would get stuck in a couple of places so I used the included boundary markers and it ran much better the next time. I have owned robot vacuums before and I knew this was going to probably happen, so I was prepared and kept an eye on it the first two tries. Luckily, as I test it more, I will be able to mark my own boundaries on the app’s map and not have to use the boundary markers very long. At that point, I will probably be able to use the scheduled cleaning feature and let the vacuum run while I'm at work. I really like the app and plan to take advantage of some of the great features included there (like being able to manually add your own boundary lines!) You can also use the app to temporarily stop or resume cleaning or to send the vacuum back to its base. The vacuum has a Spot Cleaning feature which can be set to clean a 7’ x 7’ area or a 13’ x 13’ area either with 1 pass or 2 passes. Not my idea of “spot” cleaning so I doubt I will use this feature. The Eco mode is convenient if you don’t care how long it takes and you don’t want the extra noise in the house, but the Turbo mode is faster, louder, but more powerful. Neither modes were uncomfortably loud, but the Turbo mode was too loud for watching television nearby. The vacuum did a good job of picking up dirt and dust and the dust bin is large enough that it doesn’t have to be emptied too often. If you use it regularly, you should be able to only empty it after it is done. Bottom line: Every house is going to have different problem areas for any type of robot vacuum. Once I found out those areas and acted to prevent future problems, it was obvious to me that this vacuum is going to keep my house much cleaner of pet hair and going to save me a lot of cleaning time. Even when I vacuumed regularly, my house always had a bit more pet hair than it does now after getting this vacuum.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your 5-star review, Marilyn. As a previous owner of robotic vacuums, we're extremely happy to hear that the D6 Connected was the best one you've tried so far! -Your Neato Team.

  • Rating: 5 out of 5 stars

    No excuses not to vaccum now.

    Posted
    Nate34
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    The Neato Auto Vacuum is an amazing piece of tech. In the box you get the Neato Botvac D6 vacuum, the power cord, a charging base, 2 different brushes, filter, boundary markers, and a cleaning tool. Set up is very easy. Connect it to charge, install the app (which thankfully supports Android and Apple), set up your account and follow the app instructions and thats it. The vacuum is great with the 3 dogs we have. If you have pets you know they are messy, shed, and one of our puppies seems to like to tear anything apart that he can. So while he is still learning its great to be able to get his messes cleaned up so easily. And since its automated things can be cleaned up without us even knowing, yet I dont know if thats good or bad. Now getting the puppies to not attack and bark at it is going to be a whole different task. Its funny at first, but gets annoying after awhile. Not the vacuums fault of course, just 2 rambunctious Corgi pups.Thankfully the elder one doesnt care as much. The vacuum is very powerful, and has great run time. No issues with it running out of juice before its done. Setting up the the floor plan and no go zones is an amazing thing that not many of these have that I am aware of. And its easy to do. We only have one floor but there is multi floor support for larger houses. Word of caution, be sure to make sure you set up no go zones where wires are, in our case we have some thin speaker wire that would have definitely got caught up in the brushes. So be aware of that. This is also a must for anyone that has health issues, or a hard time with normal vacuums. My elderly parents are getting to that point, as well as chronic back issues. So this is great for that as well. Overall this is a great way to keep your floors clean, pet fur and all, without having to worry about hurting your back, etc. Highly recommeded.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for taking the time to review your brand new D6 Connected! We're very happy to hear how much help your robot is at home with your 3 Corgi's!

      Let's hope the 2 pups learn to become friends with your new robot, we're sure they'll be best friends once they get used to the vacuum flying around working hard in your home.

      -Your Neato Team.

  • Rating: 4 out of 5 stars

    Cleans Well At The Price Of Being EXTREMELY Loud!!

    Posted
    mdh4pennstate
    • Tech Insider NetworkTech Insider Network

    I like the Neato Botvac D6 Connected App-Controlled Robot Vacuum. The first pass of my 1,600 sq. ft. ranch home mapped my floor plan to 1,091 sq. ft. having a cleaning cycle of 1Hr 47 Mins. It uses both its front bump sensor and right sided Class 1 LASER to guide it through obstacles in your home. I was amazed on how much dirt it picked up just from the first mapping cycle. I do have two high-shedding short haired cats and the robot vacuum dust container was approximately 4/5th full with cat hair and dust. After its first mapping cycle I used the app on my Android phone to set up boundaries where it failed to navigate a couple obstacles and became stuck. Upon its second use, I noticed how the robot vacuum starts to clean via making a perimeter path of a room and then follows an overlapping snake-like back and forth pattern. This second pass, three days after the first pass, covered 932 sq. ft. at 1Hr 30 Mins. and also filled the dust container to approximately 4/5th full once again. Both Eco mode and Turbo mode creates lots of noise with an average level of 85 decibels with peak of 90 decibels at a range of 4 feet. I used both modes in its 3rd and 4th cycles and didn’t see a significant change in the amount of debris it collected. The majority of my home is hardwood with only my two bedrooms being carpeted. I did notice that the cleaning motion of the robot vacuum appeared labored on my low pile carpet and wonder how it would perform for those having higher pile carpets. Pros: Cleans very well App very intuitive / easy to use Cons: Very loud Takes 1.5Hrs to clean approximately 1,100 sq. ft. Need to remove obstacles like bar stools and dining room chairs to allow for greater cleaning area Replacement parts of the brush kit and filters are fairly expensive

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi, sorry to hear you have been having an issue with your new D6, we would like to look into this with you. Please email rosie@neatorobotics.com and have 557694 in the subject line. We look forward to hearing from you. Your Neato Team

  • Rating: 5 out of 5 stars

    My wife loves it so much she has named it Niles!

    Posted
    dnottingham4
    • Tech Insider NetworkTech Insider Network

    The neato Botvac D6 Connected is an impressive household vacuum cleaner that is happy vacuuming hard surfaces as well as on carpet – as long as that carpet is not too shaggy. The unit comes well outfitted with the robot, its charging base and 1 boundary marker – which is a magnetic strip designed to keep the robot out of areas of the room – such as furniture it might get stuck under or an area where there may be things to get snagged on. The robot is controlled from the Neato App that is available on both Android and the iOS (Apple) and makes use of Wi-Fi to connect the robot and allow it to be controlled. While the D6 can store multiple floor plans – each floor must have a spot for the charging base. It is unclear to me if you could move the single base unit to new locations and use it on multiple floors – although that would decrease it usefulness to have to move the base and to robot between floors. To use the robot, you must first have it do a special cleaning run to allow the unit to record a map. This helps the robot in learning its surroundings and where its base. This is where I had some troubles after a couple of runs. My wife then stepped and just ran the robot from the app – without running the special cleaning run and voila! We had a map and a now can run the robot whenever we desire to do so. The robot can also be set up to run a scheduled cleaning run and it will do so as requested and then return to its base once done. The robot will send you messages when it needs to have its bin emptied and when it gets stuck. My wife and I have found the robot to be very useful and now we love it. So much so that my wife has named it Niles after the Butler on the TV show on the Nanny!

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Hi! This is an awesome review! Niles is a great name! Very unique, we're delighted the D6 is working so well for you and your wife! We really appreciate the awesome feedback, thank you and welcome to the Neato Family! Your Neato Team

  • Rating: 5 out of 5 stars

    Sucks (in a good way!)

    Posted
    glspark2007
    • Tech Insider NetworkTech Insider Network

    This is my third robot vacuum and by far the best one I've owned. The previous two lacked the suction that I truly wanted to see in a robot vacuum. The Neato has power that can actually come close to matching a regular upright vacuum (depending on the comparison). One of the selling points of this vacuum is, "Big Brush. Huge Difference." I agree with that 100%. One of my major complaints with other (cheaper) robot vacuums is they don't have full size vacuum heads/brushes. The first one I had had this silly little brush with three pieces that spun around. I don't really get what the point of it was supposed to be, but all it actually managed to do was push dirt and debris AWAY from the vacuum. The Neato actually has a head with spinning brushes like a regular vacuum that does what it's supposed to do...suck! Have you seen other robot vacuums that are round? Yeah, that doesn't really make sense to me since they can't get into corners. Hence the square head on this vacuum that can actually maneuver into corners. I have both tile floor and carpet in my house. I tried the Neato on both and found it effective on both surfaces. I think it had an edge on the carpet, maybe missed a few things on the tile floor. But overall it did an excellent job and navigated through my (somewhat cluttered) house very well. Bottom line is, the Neato does what it promises, and I was very satisfied with it (especially in comparison to other brands).

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your wonderful review of your D6 Connected! We're so happy to hear that your new robot has settled in well, and has been working hard keeping your floors super clean! -Your Neato Team.

  • Rating: 2 out of 5 stars

    Could and should be so much better

    Posted
    TechFan
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I've had this for a little over a week now and so far, Im not impressed. In theory, the features are great. Square head for cleaning in corners, very good app integration and notifications, excellent laser guidance, several cleaning options and programmable No-Go lines. However, I still haven't been able to get this thing to create a floor plan so that I can program the no-go lines and for some reason when it returns to base, it never quite connects all the way, so instead of charging, its actually not docked at all, so the next I go to use it i have to charge it first. This has happened on every occasion that I have used it. After the third failed attempt to have a complete floor plan, i literally followed the vacuum with the included boundary marker to make sure that the vacuum only went in areas that I wanted it to. So after over an hour of playing a vacuum ninja, it appeared that the mapping was complete and it was headed back to base. Unfortunately, once again, it didn't seat itself into the charging dock, so the mapping was incomplete thus requiring me to start the process all over again. I haven't had the patience to go through the programming again, so for now it sits in its dock, charging until im ready to put back on my black belt and play ninja again. I gave this two stars because it picks up great, it gets into the nooks and crannies since it has a square face and the app is easy to use and works perfectly with the vac. If I could just get the floor mapping to complete, I would be a happy camper. However, until that day happens, I have to give this two stars.

    No, I would not recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you for taking the time to review your D6 Connected. We're very sorry to hear about the issues you've had setting up your No-Go lines and also having your robot to dock correctly. This certainly sounds like something our Customer Care team can assist you with.

      We kindly invite you to email rosie@neatorobotics.com and include the ticket number 557332 in the subject line and we'll contact you.

      -Your Neato Team.

  • Rating: 4 out of 5 stars

    This Device is a Life Saver

    Posted
    LindaCT
    • Tech Insider NetworkTech Insider Network
    • Top 1000 ContributorTop 1000 Contributor

    I have degenerative disc disease and this is something that has saved me from dragging the vacuum cleaner out twice a week and doing contortion acts to get under the couch, chairs and tables. Location – Put the base charger in an area where you will be storing it with free space of 3 ft on either side and 3 ft in front of it or thereabouts. For starters download the available app to control the Neato device and get it ready to plan out a vacuuming floor plan with its laser technology for your house and set up a schedule for every day or twice a week or whatever is convenient for your schedule. There are “no-go lines” within the app so you can have a boundary of where you do not want the Neato to go, i.e. dog dishes, water dishes or dog areas in general. Amazingly this Neato device has a running time of approximately 2 HOURS if not using turbo mode. If it can’t finish the job in a timely manner, it will go back to its charging base and will charge up to only what time is needed to finish the job. Then, when it is done it will go back to the charging base and fully charge for the next vacuuming session. The D shape design seems to be best for getting into tight spaces and corners, unlike my old round design robot vacuum. It is recommended to change the filter every 1 – 2 months depending on usage. In my opinion for the price of this Neato they should have a reusable/washable type of filter rather than having an additional cost. I do highly recommend this Neato D6 Connect system. However, due to the additional cost of buying filters every few months, I am giving it 4 stars.

    I would recommend this to a friend

    • Brand response

      Neato Product Expert

      Thank you so much for your wonderful and detailed review, Linda. We're very happy to hear that our robot brings much more simplicity to your routine. -Your Neato Team.