Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.6 out of 5 stars with 93 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-93 of 93 reviews
  • Rated 1 out of 5 stars

    Don't waste your money

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaking coffee everywhere right out of the box. This is the second Nespresso Vertuo Plus I have wasted money on unfortunately.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1 (800) 562-1465 . DeLonghiResponse

  • Rated 2 out of 5 stars

    Defective machine

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product only worked for about three coffees. They were the best three coffees I ever had LOL... But then it just stopped working. Of course Best Buy did give me a refund and that is why they get two stars. Unfortunately they were out of stock so I opted for a regular old fashion espresso machine

    I would recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Would not buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, the lid doesn’t always open and the pods get stuck.

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Broke twice in a row.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like this machine, but it only brewed one espresso and then the automatic open/close lever stopped working. I got a replacement and the same thing happened. I returned it to get another model. Do not recommend!

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This nespresso has only worked twice. AI very disappointed

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1 (800)-562-1465. DeLonghiResponse

  • Rated 1 out of 5 stars

    Don't buy this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frother is not included although the photo shows it. The machine is not what expected. Returned

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Nespresso - DeLonghi VertuoPlus Coffee Maker

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought Nespresso - DeLonghi VertuoPlus Coffee Maker and Espresso Machine with 19 bars of pressure - Black Matte. It was not working, I had to return it

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.

      Thank you. DeLonghiResponse

  • Rated 1 out of 5 stars

    Item was broken

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was broke, it was a gift for someone and they had to contact the maker,

    No, I would not recommend this to a friend
    • Brand response from DeLonghi Customer Care
      Posted .

      Hello,

      Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1 (800) 562-1465. DeLonghiResponse

  • Rated 5 out of 5 stars

    delightful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality product, fast shipping, safe delivery. makes great coffee and espresso and quickly. easy to order coffee online and recycling the pods is free. the creme is nice. I even opted for an aerocchino Nespresso milk frother to enhance my game even more. not disappointed and sipping the nicest drinks on the regular in the comfort of my own home and at have the cost. then when I tip myself, that money is like extra income for making myself such a delicious cup. don't sleep on this deal. cheers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only coffee machine you’ll ever need

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never a fan of Keurig coffee. I was encouraged to try a Nespresso drink and had to purchase one. Nespresso drinks result in a more flavorful rich and creamier drink.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and his girlfriend, They said "its the best thing ever". They both love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect cup everyday

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this every day and have had no issues. We decided on this one for the feature of brewing to the specific temps. Came with coupon code for online. Don't forget to recyle the cups!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    daughter loves

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a gift for my daughter, and she loves it.

    I would recommend this to a friend