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Customer Ratings & Reviews

Nest - 3rd Generation Learning Programmable Wi-Fi Thermostat with Temperature Sensor - Stainless Steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 125 reviews

  • 20%
96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 125 Reviews
  • Rating: 4 out of 5 stars

    Great customer support!! Bumpy road at first

    Posted
    SmokeyTheBear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So... when I first installed the thermostat, it would connect to my network (my WiFi) but somehow it wasn’t able to connect to Nest servers... which is required in order to get an ‘entry code’. (The ‘entry code’ is required to connect your smartphone/tablet app with the thermostat and essentially enables the smart thermostat capabilities.) I searched online and several users on the Nest community forum had reported the same issue on the same weekend. Some had contacted support. We gathered that it was supposedly an issue with the Nest + Temp Sensor combo packs. Either way Nest had their engineering dept. working on the issue. After two days of not being able to get an entry key I uninstalled the unit and planned on returning it after work. Luckily I didn’t have to. Nest took the reports seriously and fixed the issue. They pushed out an update and when I got home I reinstalled the thermostat. The unit updated, and miraculously the update worked. Since then it’s worked as advertised with the app support/smart capabilities fully enabled. It’s awesome that the company quickly recognized the problem and fixed it. Saved me the hassle of exchanging it, and now I have Nest. Win win.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Over rated expensive equipment

    Posted
    scuton
    • My Best Buy® Elite MemberElite Member

    I have had my nest thermostat for almost a year now, it has never worked right at all. I never sets to away ECO mode when I leave the house 90% of the time and sometimes sets to away even when I am at home. I constantly have to reset the auto learn because it puts weird temperature settings in. I have read every which way to try and figure out whats wrong and have come to find out that I am not the only one having these issues. Nest is apparently aware of the issue but has done nothing to address the issue. I would not recommend this product at all. If I could return this product and get my money back I would!

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about the issues you've experienced with your Nest.
      If you're only using your Nest to determine when you're home and away, and not your phone location, the Nest will typically wait for up to an hour after you've left to make sure there's no more motion detected. If there's any type of movement by the Nest, this will prevent it from switching the account.

      To help, you could enable phone location, and then disable the Nest sensor from determining when you're home or away.

      As for the learning schedule feature, if this feature doesn't work for your needs, you can fully disable this by going into Settings > Nest Sense > Auto Schedule > Disable. Nest

  • Rating: 5 out of 5 stars

    Best Smart Thermostat

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've always wanted this product but ever since the temperature sensor was released I was even more convinced to get this thermostat. The sensor allows you to take the temperature of the room of your preference, even with the thermostat being in the kitchen I am able to take the temperature of the sensor which is in the coldest room of the house instead of the kitchen which is the warmest room due to cooking. You are also able to schedule certain temperatures at certain times and you are able to see how many hours your thermostat ran in 24 hours. Highly recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It’s getting better...

    Posted
    Troy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The nest has amazing features but it has been a rocky startup. We had to send the first one back because it just wouldn’t work. The second was having connectivity issues to Vivint. It seems to be working fine now and we are learning g how to optimize our usage of it, but we notice even though eco mode is off it will randomly shift and the house gets really hot and stuffy. I notice that it knows when me leave the house based on the alarm but it doesn’t seem to turn back on when we are home without us doing something manually. All in all it’s cool.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Like the idea but needs the ability to Hold

    Posted
    Timber
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this thermostat to be more energy efficient. I found it had a huge delay going into Eco mode when I left the house when I had activity setting and recognize when phone left on. Even though it recognized phone was gone it took another hour to realize there was no activity. So had to have it only use phone location. The other stupid thing is that is doesn’t have a HOLD or Vacation mode. Such an easy thing to program but it doesn’t have it.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Product

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased a Gen 3 Nest from Best Buy. Product quality is good and easy to use. I have a whole house humidifier connected to my furnace and it was easy to connect directly to the Nest. When setting the humidity level for the house you have to set it using a scale rather than an actual humidity percentage. I guess this is not much of an issue because you can review humidity percentage in your home on your phone as a percentage.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great little product

    Posted
    PaulB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Installed this on the weekend, very easy to do and just followed the setup on the Nest app. I would recommend checking your wiring compatibility on the Nest website before you purchase it, only takes 2 mins to do. Looking forward to see if the electric bills drop. Only downside is I can't get weather on farsight as it is Geo blocked for the Cayman Islands, only Mexico, US and Canada available.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Regular User

    Posted
    SteveO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Okay, I have bought into the Nest family of products, and this is one of their flagship devices. My not 5 rating comes from the frequent tuning and/or resets that I have come to live with. I still continue to purchase these devices because it is simpler to use them in my current configuration. If you are techy, then by all means consider this device, but if you are low tech, then go to the Honeywell units.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this, easy to install

    Posted
    Sarah
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a very old thermostat in a very old and drafty home and was burning through oil. We got curtains and got the next thermostat with sensors so the temperature could be read from anywhere in the house (instead of right by the front door). This was amazing and the thermostat has already paid for itself in heating costs alone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Have had this for one week and love it

    Posted
    RunningMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This has really been great for the week that I've had it. It learned the time we turn it on in the morning and heats up the house to that by the time we wake up. Also turns down temperature at night. When we leave the house it recognizes that we have left to save energy as well. Very user-friendly app to monitor and turn on / off temperature as needed as well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simplicity at its best.

    Posted
    Lawgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Having come from a Honeywell thermostat/programmer, which was cumbersome, difficult to read, more confusing to reset or change I was looking for something easy but programmable, and able be changed on the phone or computer. The display is large with a dial to change the temperature. I would compare this to an Apple Mac vs. a windows based operation.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Modern-Day Style and Superb Technology!

    Posted
    TravelMom2018
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The display and settings features for this thermostat are awesome. I love NEST most for the way we can control it remotely from an app on our phones....this way, when we are about 30 minutes away, we set the temperature to cool or heat the home for when we arrive. The unit is pretty and was easily installed within about an hour right out of the box.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Thermostat, interesting learning

    Posted
    mjremi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the thermostat, however constantly having to edit the control points. Have found myself in an 80° house in the middle of the day and have been freezing other times. Learning function is good, but be careful when you adjust the thermostat. It’s being recorded for the future. Love eco mode when not home, though!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product!

    Posted
    Brad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    If you don't own a smart thermostat, what are you waiting for? This thing is fantastic. Control your temps without leaving your couch! And it learns your tendencies, and sets up your schedule. Turn down your heat when you're not home, save money. Pays for itself!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Almost perfect for share vacation rentals

    Posted
    SilPat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are very happy with this product, however the remote connecting device, “ Nest connect” it’s connected via any plug and its in a plain sight, easy to tamper with, remove or in the worst case be stolen, I’m trying to find a solution for this, but the perfect solution would be to connect the lock directly to the home wifi.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great new tech thermostat

    Posted
    Tcdoogie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this. It keeps track of daily usage & keeps history of it. I use the app to monitor it. It is for the unit upstairs so I don’t have to go up there just to check on it daily. It’s not a well used area of the house. No monthly charges for this service. Also added bonus, received a $100 rebate from out natural gas service

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    EASY TO USE

    Posted
    ddcamp170
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My husband installed this with little to no trouble at all. We started using it right away. It took about one week to learn our schedule and then it was loaded in and using it for us. We enjoy the ease of adjusting the temp from our phones, especially when we are away from home.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Thermostat

    Posted
    Irishone03246
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Unbelievable thermostat, had tried Ecobee previously and changed to this, can’t be any happier now that it comes with an additional sensor which was unavailable previously. That with the eco mode makes this the best on the market as far as I’m concerned!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not compatible with Alexa

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this thermostat because in the item specification it says it’s compatible with Alexa and I was told at the store the same thing. However, when I get home and I try to connect it I was not able to do so. Great device for google home but not for Alexa.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Best of Nest

    Posted
    PCGuy12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This thermostat is already great heading into the Winter Months - easy to control and turn the heat up or down when away from home. The setup is super fluid with your network, and the hardware end of things make it easy to install without needing a professional!

    I would recommend this to a friend