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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4928 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 4,923 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    1st time customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m still getting use to it. It’s a cool assistant hub that speaks to most wireless device in the home. Easy to manage that way remote on the hub or by saying “hey google”. Pros: I have enjoyed setting alarm, playing relaxing music watching YouTube directly or it being link to play request on my tv. There are many features. Cons: I purchased this as a way to view my security systems set up. One, I which it had split screens to show multiple angles. The issue I have experienced is that the live feed will freeze on the screen. I then would have to unplug it to reset. Another is that it does not stay on too long stating feed not available. So great for entertainment not as great for security purposes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great way to see life parade across the screen. Easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    New toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this little gadget for my newly acquired smart home. Easy to install. Price was right. Some days are more challenging than others, but Google and I are finally being able to communicate. I finally figured out that he is not a mind reader. You have to be more precise with what you ask. I'm a senior citizen that is trying to enter the 21st century. So I am learning to be more patient with google as well as myself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Responsiveness

    Rated 3 out of 5 stars

    Google needs to fix their firmware.........

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have approximately three of these, I like the screen and the ability to play my security camera output over them (wifi cameras). The price for these was much higher, fifty is about right if you ask me. For the first few years I had my network this worked flawlessly but recently google lost a patent infringement lawsuit over their speaker functions and has had to disable those functions in everything. Google is not doing a good job with those firmware updates on this device, several times a day the device gets very slow responding, stops responding, claims it can't access the internet or just gives constant "something went wrong" responses. It happens on all of these units that I have - I don't blame my router but I suppose it could be part of the issue. I'm hoping that google gets their heads out of the dark places and fixes all that but I think the customers are going to need to make more of an uproar because they don't seem to be in a hurry it's probably a huge job. For the moment, my lenovo smart clocks are pretty much running things in my house because they are not currently having the issues this unit is. I also have a couple of the google smart speakers which are also having issues for the same reason. If you are using a google pixel phone and find your google devices are complaining about updates but won't update then you need to run home from a non pixel device (I used an old samsung tablet) this is a current problem that google knows about but has not yet fixed thankfully it only happens with older devices that need a major update because they have not been online for a long period.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi suem, thanks for sharing the details of your feedback on Nest Hub (2nd gen). We’re sorry to learn of your poor experience with its performance and functionality. We can imagine how frustrating it can be to have all these issues at once, and this is not the kind of user journey we want to share with you. Since other non-Google devices work without any issues, we’d like to investigate for other reasons why the Google ecosystem is behaving differently. You may contact us at your earliest convenience here for real time services and assistance: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    THE BEST!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is one of the best gadgets I've ever had. I have been looking for a speaker but also I want my favorite pictures to display. I love how I can just say whatever I want like turning on my lights or setting my alarm and even playing for Spotify!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very Happy With It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived quickly and setup was easy. I keep it on my desk and like having the time and weather always on. It's easy to use and responds quickly to selctions and security camera footage.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Sound quality

    Rated 3 out of 5 stars

    Not the fanciest, or the fastest.... but decent??

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For context, let me be clear that I've never before owned or used a smart home hub device with a display so my experience with this product marks my first time. Here are my take-aways: First, Google assistant is responsive via voice and after using for about a week I can say this little guy picked up what I was saying accurately about 9/10 times or more. For whatever reason, Google devices tend to work more reliably with my hue lights than Apple's HomeKit or using other 3rd party apps, so that was solid as well. Also, this little thing is surprisingly decent for watching a quick YouTube video at my office desk or catching the news headlines during downtime. All good things, but here's where things fall apart: There's only limited app support so what you've got in the latest update is it. While I'm happy this thing has Netflix and Spotify, it'd sure be nice if it had at least 2 or 3 more mainstream options for streaming video. The real kicker for me though, is that I can't believe Android people put up with these interface issues and poor user experience. The system looks dated and its laggy as all heck - it feels like this thing is running with a 5 year old (or older) chip inside of it! Don't even bother using your finger or the gestures as the lag will frustrate you into just giving up and using your voice instead. I'm legitimately surprised that this is Google's gen2 "Nest hub" experience. I seriously expected more. All of that said, the sound quality is tolerable and the fact that this one will play video at all while I've been told the larger one doesn't is mind-boggling, so that's a plus. Am I satisfied with it? I guess so... but I don't think I'd ever pay full price or buy a second one without Google making improvements. Yes, yes, I understand this is the hub doing the most at its price range but the truth (for me) is that the Christmas sale price is what made it worth it for me and I couldn't see myself spending full retail for something this clunky and half-baked. It's like someone at Google had great ideas about life with ambient computers helping us and then outfitted said computers with gen1 Android processors and cheap parts. Not an ideal experience, seriously.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there KirkDouglasSD, thanks for choosing Google Nest products. We're sorry to hear about your disappointing experience with the interface and performance issues with Nest Hub.

      Resetting Nest Hub may be helpful with the performance issue you are experiencing. This process will erase all data and you may need to set it up again. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

      We value your feedback and we'll certainly pass this along to our product team since we're always on the lookout for opportunities that will help us improve our products and services. If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Functional and aesthetically pleasing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Hub (2nd Gen) is very aesthetically pleasing and fits perfectly with my home decor. It works smoothly, and I love how adaptive the routines are—especially in the morning and at bedtime. Google Assistant responds quickly, and the touchscreen is super easy to use. Great for smart home control and daily updates. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    recommended

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device easy set up and great quality on video and sound This is my second device! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mom for Mother’s Day. She likes it. The male voice was a nice change from Alexa. The antenna is good enough to reach her fav radio station that is 100 miles away and the screen is beautiful. We’ve experienced one of the software issues that worried me when considering it but then again we’re not doing anything complex on it. Nice also that logging into it via google account means it’s much better at suggesting music she likes because of her watch history on YouTube.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Airplane google Google nest

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. The size is perfect for a desk because not too big or too small and the bass. It’s perfect. It sounds like a tremble machine the response super fast so

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 4 out of 5 stars

    Nest Hub Google Asst (2nd Gen)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven't explored all that the Nest Hub does but so far doing exactly what we needed. We have added our Nest cameras very easily to the hub and enjoy the calendar reminders. Definitely would recommend. Need at least one more so that we can use as an intercom, you can talk to other parts of the house with another hub.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Screen size

    Rated 5 out of 5 stars

    Great Home Assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home assistant. The new features for this assistant makes this unit a must have for any home. The reminders are great and the device is small enough to place anywhere in the home. The 2nd generation features makes this unit a great addition to your automated home features, from security to managing additional appliances all linked into iOT.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it everyday as it is located in my kitchen. One of the best purchases I have made. Plays Apple Music, reads recipes and I can set an alarm while I cook.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Very convenient!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I put it in my kitchen so I can listen to music or watch my shows while cooking. It has good sound and I love that you can put a photo album to show while idle. It controls my lights and tv also so it’s very convenient. Good sized screen also.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great acquisition, highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product, recommend to anyone looking for a reliable smart touchscreen unit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Completes the entire home experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My whole house is set up with google and having a small monitor in the kitchen or by the night stand or on the bathroom counter. Can easily say “Hey Google, Good morning.” And the device will play and some times show you bideo of news highlights and more. Or you can program your own phrases as well like Coffee Time or Sock on the door knob… lol

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Perfect Replacement for Amazon Devices

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say, for the cyber deal of $49 each, i was able to get 2 for 1. Previously has echo show 5s. This blows it out of the water! Bigger, clearer screen. Sounds pretty amazing, considering its size! There is sooo much customization as per usual with google products. So definitely make sure to go thru them all in the app. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Price

    Rated 5 out of 5 stars

    Hub happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the 2 pack, one is placed in central location and the other in the master bedroom. We use this to monitor our property with nest cameras and it’s been fantastic even for my spouse who technically challenged. It offers so many great features . Great buy & price

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents to use in their new addition at our home. It is slightly smaller than the Google Hub Max that we use in our kitchen, but more importantly it is a quarter of the price. It works well as a broadcast speaker to contact us, it can be set as a medication reminder, clock and it's a great weather station.

    I would recommend this to a friend
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