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Nest - Learning Thermostat - 3rd Generation - Stainless Steel-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 8655 reviews

97%
would recommend to a friend

Expert rating

Rating 4.3 out of 5 stars with 14 reviews

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  • Rating: 1 out of 5 stars

    Buyer Beware/Some Defective & Cust. Service Aweful

    Posted
    Momm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I give this product one star for the first item, which was ultimately resolved by a second unit. If I could give negative stars for Nest as a company, I would give them a -10. If you keep reading, you may not want to purchase this item in the first place. **Warning: It is long, but trust me... you want to read it!** I bought two of these for both zones in my home. One worked flawlessly and calibrated itself within minutes. The other one, however took more than an hour to calibrate, which after calling Nest Support, they claimed was normal since they verified it was wired properly. Something, however told me that it wasn't normal, but I accepted the word of the expert on the phone. Eventually it calibrated and started blowing warm air like it was supposed to since it was winter. It seemed to take a little longer than normal to reach a warm temperature and we noticed it would turn on for what seemed like no reason, but thought it just must be a super sensitive product that would keep the air temp. precisely where it should be, so we ignored that as well. As the seasons changed and we got hit with a particularly warm spell early in the Mid-Atlantic, the A/C never turned on. In fact it was still blowing warm air even though it said it was "cooling". I tried trouble shooting and eventually went through the entire set-up procedure again to no avail. I called Nest Support and the woman on the phone was very pleasant, but told me to disconnect a wire that the previous agent had told me was installed properly. She also told me to leave this wire disconnected since it caused the unit to begin to blow cold air as it should. Okay, I will once again accept the advice of the "expert" and do as I'm instructed even though it goes against that gut feeling that it was wrong. I was just thankful to have cold air again. The next day I go to work and get a call from my neighbor telling me that my A/C unit is making strange loud noises. When I get home, I hear the crazy sounds coming from my unit and the upstairs is hot. Really hot! Immediately shut it off and don't bother calling Nest at this point. I get a real A/C tech over to check my system. He tells me that my Nest was sending too much voltage to the unit and fried my "contactor" which switches between hot and cold. He replaced that part, put the Nest back on line and wouldn't you know....same issue occurs. He removes the Nest, puts a different thermostat on (also a learning system) and it worked perfectly. Then to show he wasn't trying to sell me anything, he took that down and put my ORIGINAL thermostat back up and again it worked perfectly. He told me I was lucky because a few more hours of use could have completely destroyed my A/C unit, then I would be looking at several thousand dollars to replace it. I explained all of this to Nest Support and finally they agreed to send me a replacement Nest since I still wanted to use their product. A few days later I received it, installed it and it calibrated itself in less than 10 minutes. Surprise, surprise. AND it worked right the first time. So what would you do if you had this happen to you and your gut, your technician and the experiences all pointed to Nest damaging your A/C unit? Right! You would call them and request that they pay for the replacement part. You might even demand that they pay for the labor and appointment fee as well. I didn't though. I only asked them to pay for the part! A $165 part. That's it. Here is where the trouble really gets stupid and frustrating. This whole thing started in April. I was put on hold, promised call backs, transferred to multiple "specialists", ignored, insulted by argumentative language and then ultimately dropped from their radar all the while thinking I was getting somewhere. Two days ago on June 22, I could take no more and called and demanded to have the issue resolved immediately. I was not going to be promised a call back or to leave a message. After being transferred and hung up on, eventually I reach another "specialist". ONE HOUR LATER.... I was told my request was denied. Then she argued with me for requesting them to take another look and gave her the WHOLE story again. She said and I quote, "Ma'am, if you want me to submit this to our senior management again, it will be denied". Enough. I give up. The Nest was defective and damaged my unit. That is 100% clear, honest and factual and even Nest knows this because they gave me a new unit. Nest support is garbage and will NOT support you when they are at fault. Buyer beware for sure! Do yourself a favor and ask technicians first if they have any issues with them before you trust your very expensive A/C unit to this thermostat. You will be surprised. What they don't tell you is it is NOT always compatible with your unit. You will NOT know this unless you ask them. Then they will reluctantly tell you. Good luck and you have been warned!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice hardware. Software is lacking.

    Posted
    McGannskiRules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the "apple" of digital thermostats and it's made by google (Nest's parent company). It looks great on the wall. Has a solid feel to it and comes across as very well crafted. It would've been nice to have been able to compare out old thermostat to this one to see exactly how much we're saving on our oil bill but we're definitely going through less oil than we used to. Installation was a breeze. I actually opened a chat with one of their reps to ask them a quick question about the unit and they pretty much insisted that they would stay connected with me until I completed the setup and tested everything out. The configuration is a breeze too - at least it was for our heat-only system. The major shortcoming is the software. There are some things that are just not intuitive like the eco settings and some things that just leave you scratching your head wondering what they were thinking when they wrote the code, like displaying what the target temp is more prominently than the current temp - there's a feature called farsight that will show you the current temp for a moment but then it goes back to the normal display. The usage history is capped to ten days. Seriously. Like how much memory would it take to give us a month or even a year, it's just some raw data that shouldn't take up much space at all on the device. The home/away feature works when it wants to. There have been times I've been like, "why is it freezing in here?" and opened the app to find the nest thinks I'm away from home and times when I've been out for hours and opened the app just for the heck of it to see if the furnace is running and it thinks I'm home and the heat's cranking. We've had two of these installed for a little over a month and it still hasn't learned our schedule. It might have something to do with not knowing whether we're home or away, lollll, but either of these features should be pretty easy to make work any number of ways and have them work well but they just don't. The app and web interface are nicely laid out and easy to use for the most part and from my experience with them, they seem to give you access to most of the controls and features that you'd have using the wheel on the thermostat itself, without having to stand there and scroll through everything with the notable exception of the farsight setting. From what I can tell, you can't link two nests in different zones and get them to act smarter together, for instance to say hey the furnace is running for zone two, why not heat up zone one for a little bit too while you're at it. Maybe I'm missing something and by all means tell me if I am, but that seems like it'd be a nice feature to have. It just feels really limited with what you can do with it and they've been out now for long enough where you think they'd have this thing feature packed with the ability to customize it a little more than what you get out of the box with this 3rd gen model. I feel like the ecobee is probably a more robust option but just barely. That being said we did get two of these and I'm pretty happy with them ..... I'm just not satisfied if that makes sense. There's just a lot more I'd like to see these things be able to do that hopefully will be added via firmware or software updates as more people install them and clamor for more features.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Temperature not accurate.

    Posted
    Cfig
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Everything on the Nest from the install to the scheduling is easy to do and most of the features are pretty nice. There are two issues I have with the Nest. The first is you can't change the frequency in which the fan cycles on. It only gives you the option to come on every hour. You can select run time for 15,30,45 minutes up to 1 hour but that's it. It would be nice to be able to select every 1,2,3, or 4 hours just so the fan isn't coming on all the time. I'm sure this can be fixed with a software update. The second issue and this is a big problem is that the current room temperature is inaccurate. The Nest reads 2-3°F above actual room temp. I am currently on my 3rd Nest (Generation 3) in a 20 day period. The 1st read 75°F for over 24 hours even though there was no way it was 75° so I exchanged it. I installed the 2nd Nest and after having it for a day I noticed that it felt a little chilly in my house. I looked at the screen and it read 71° but it seemed cooler. So I put two of my previous thermostats (a Honeywell VisionPRO 8000, and a Comcast digital) and a digital food thermometer next to the Nest to compare the readings and all 3 read 68°F. (I'm no pro but I think if 3 thermometers read the same then I would say they are accurate) I called Nest and the technician said it can take up to 14 days to "learn" the temp so I waited to see if it would correctly calibrate. It didn't, and I exchanged it for my 3rd Nest hoping the other two were defective. It's been 2 days and no luck. This one is reading 2-3°F high as well. The tech also told me that the Nest's are programmed to have a 2° range. I understand this when heating and cooling so you're furnace or A/C isn't tuning on and off every 5 minutes however there should be no range on the accuracy of the actual room temp. It's either accurate or it's not. I'll give this a few more days and call Nest and see if they have a software update to accurately calibrate it. They say this has 12 sensors. How is it that 12 sensors are less accurate then a cheap $50 thermostat with 1? I don't understand.. I've included some pictures showing the temp differences. My Nest reads "current temp" 71°F and the other 3 thermometers read current room temp as 68°F. That is unacceptable.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about the issues you've experienced with the ambient reading of the Nest, and we'll be happy to assist. If this has been consistent with multiple Nest displays, then we'd want to look into other possible reasons why the Nest would be reading a few degrees higher, as the Nest was designed to be as accurate as possible.

      If you can reach out to us through one of our support channels one more time, we'll be happy to look into this and perform a few other tests to see if we can help come to a proper resolution.

      Nest.com/help Nest

  • Rating: 2 out of 5 stars

    Good while it works....BUT...

    Posted
    Leon

    Bought the Nest about two weeks ago. Installation was easy. It all went well for about a week, then it started throwing the "E74" code - no power to Rh. I called technical support and we went through an extended (60 minutes) trouble shooting process, swapping almost every connection, to isolate the issue determine if something was wrong with my (3 month old) HVAC system... Off course everything was fine with my AC/Heating system. During troubleshooting, the Nest magically started working again. We were puzzled why it stopped working, and equally puzzled why it started working. Anyway, technical support (very nice but puzzled guy) claimed it must have been a loose connection. A day later, my wife called to say the issue had resurfaced with the Nest. So while heading back home from work, I called ahead to Nest technical support, because is does take some time to get them. Upon reaching home, with Nest now on the phone, the system began working (without us starting the troubleshooting). The tech support lady claimed there might be a small break in one of my wires, which i didn't necessarily agree with because why then would it work intermittently? The next day, while out, the dreaded E74 issue came back again and showed on my wife's phone. When we got home i got my multimeter to test the power to the wires, and everything was fine with the wires. Put the Nest back on, and it showed no power. Obviously something was wrong on the Nest end. We called Nest again and another technical support staff (sounded like he was half asleep) wanted to walk me through the same 45 minute procedure we went through the first time to try and check to see if my heating system was working or my house had a wiring issue. I asked him if he read the history; he went back, started reading, then came back wanting to do the same thing - play musical chair with the wires. I got frustrated, my two year old was getting cold, so I went back for my old thermostat (Nest tech support, did tell me not to toss it just yet)...and I reinstalled it. My heat worked immediately - and no issue with power to wires. I have had continuous heat since then. I am guessing the Nest unit was messing up - but it didnt seem as if Nest wanted to accept that this is the case; they ....OR nest has compatibility issues with heating systems that uses high efficiency variable blower speeds or staged heating (although they say it accommodate up to three stage systems. Again...its good when it worked. Maybe it needs a bit more work.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Super-easy install, does more than I thought

    Posted
    Jasonjhawk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've been reading about the Nest thermostat for many years and believed it was overpriced for what I thought it could do. I didn't realize that it has algorithms built in to use the outside temperature (obtained from Weather Channel) and the indoor temperature to "learn" how long the heat will have to run to get the house to the desired temperature. We also love how the device lights up and shows us the outside temperature (configurable between time, outdoor temperature, indoor temperature and other options). We use this constantly and no longer depend on our outside thermostat. After a few days of owning this, we started realizing that it was predicting where we set the thermostat. Our old electronic thermostat had our own schedule defined but I've been lazy between winter and summer to adjust the schedule, so would resort to using the 'hold' button. With this Nest, I don't have to do that...it seems to know our desired temperature patterns, just as advertised. It has done a better job predicting it than I would have expected. We installed without the common wire for a few days. There was an unused blue wire in my wall, and I found that it wasn't connected in the furnace, either. After a few days of pondering it, I decided to hook the blue wire up to the 'C' on the control panel and then tested and confirmed about 25 volts coming from the panel. I then made use of the extra blue wire in my wall to give it a common power source. I know having a common wire is rare in most households, but my house is less than 10 years old and we were lucky that 5 wires (for AC and heater) were sent up - and it was simple for me to add it. I know the Nest guide says it isn't necessary, but I wasn't sure what the affect of 'pulsing' the heater would be, so I wanted to take full advantage of a constant power source. My 8 and 10 year old kids have found the device really nice to see the outside temperature, and find that moving the temperatures to be easy (though they haven't had a need). We have not yet hooked the Nest up to our Amazon Alexa device, but intend to. I've only had it for two weeks during the winter season, so we have yet to know how well this works during the summer. I must also say that the 'unboxing' process was also impressive, and was surprised that a screwdriver came in the box (both flat and philips reversible). It is now my favorite "kitchen screwdriver" for opening up small toys - it's heavy and too good to throw away. I was surprised that it was included in the box. I didn't need the back plastic plate to cover the previous screw holes because I was willing to repair the holes left behind by my old thermostat, though I thought it was a nice touch to have it included.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I think this is the best

    Posted
    cgschrils
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After moving to a new home and watching my FPL bills rise for a while I vowed to change all of that in 2018. After comparing it to other competitors I was hooked on this one due to the ease of installation and the good reviews. Also it was 50$ off the regular price and it came with a free Google Home Mini. Do not be intimidated to install this on your own it's not hard. The instructions it comes with and YouTube to be on the safe side did it for me. Before installing please make sure to shut your homes power panel breaker prior to uninstalling the old thermostat and installing the Nest (be safe). Take a picture of the way the wires were installed on your old thermostat prior to uninstalling. In doing so this will ensure that your connections are connected correctly. Test your wires one more time prior to uninstalling to make sure no power is running (avoid being shocked or damaging anything). I did not use/install the base-plate because I wanted a modern, sleek, and clean look. The stainless steel dial is very smooth and allows you to navigate through the settings with ease. It takes the Nest a couple of days to remember what temperatures you like when you are home and at what times you are home. After a couple of days Nest will ask you if you want it to automatically go into "Away Mode" when it senses you are not home (you decide opt in or opt out - I opted in). I recommend opting in to "Away Mode" for better energy savings. You can control when you are home and when you are away during those few days or if you opt out of "Away Mode" then you control it all. Smartphone application is free and easy to use. The new "Far-Sight" feature is awesome and can catch me at approximately 10 feet away even in the dark. When Nest detects any motion it will illuminate with what the current temperature is. This is how it can tell if you are home or not and can automatically place itself in "Away Mode" for energy savings. Being able to control everything from the application on my smartphone itself is so awesome (fan, cooling/heating mode, humidity level, away/home mode, set a schedule, history, etc.). Nest will remind you when you should change your air filters on your furnace because it can base it upon how many times it turns on and off. Significant drop in energy consumption can be seen on my gas bill after month 1. Due to this my father purchased the item as well and has no complaints thus far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Smart Thermostat with a few Minor Quibbles

    Posted
    OverlordSpock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Look, let's just cut to the chase: the Nest thermostat is not the BEST smart thermostat on the market, but it is a really good one and it is the best looking one on the market. Honestly, as long a smart thermostat is pretty good at what it does, I want it to look attractive, what with being a wall-wart and all. If it's going to be there hanging on my wall, it needs to look good as well as function well. The Nest does that. It has most of the standard smart-thermostat stuff: You can set up a programmed schedule of when you want the temperature to change; it is easy to manually change the temperature through the innovative spinning case; it pays attention to your manual adjustments and will learn and adjust your scheduled program based on what you actually do; it tries to tell when you're not at home and reduce energy usage at those times; the Nest app allows you to access and adjust your Nest thermostat remotely on your phone. If that were it, I'd give it five stars and call it excellent. But, there are a few minor quibbles that prevent me from doing that. Quibble 1: The Nest thermostat doesn't integrate with Apple's HomeKit (I have no idea about other smart-stuff systems). I've heard rumors that Nest is working on adding HomeKit support, but seeing as how Nest is owned by Google, I'm not going to hold my breath for this. Quibble 2: The function that can tell if you're home or not isn't perfect. The thermostat is in a fixed location. It can only monitor the immediate area around the thermostat. If you aren't in the room in your house or business with the Nest thermostat, it may not think you are home, even though you are, and switch into away mode. I wish that Nest had some sort of remote sensor product that could be connected to the Thermostat that could be placed in other strategic locations in the home to handle this (and potentially read temperatures in other locations as well). 3. Nest is owned by Google and all the data-collection concerns that may come with that. Take that for what it's worth and make your own decision if that is important to you or not (for me, it's not—I don't care if Google knows when my thermostat changes temperature—but for others this may be a concern). Don't take this review the wrong way. I really like the Nest. It's good. It hits most of the expectations I have of a smart thermostat. I just wish it could be great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent, Advanced, Intuitive

    Posted
    slanderscribe
    • My Best Buy® Elite MemberElite Member

    I've wanted a Nest for years now, but finally own my own home to put it in. Having never installed a thermostat before, I did exactly what you shouldn't do...I disconnected all of the wires before noting their location on the old thermostat. In spite of this critical error, using the Nest instructions, the basic configuration seemed consistent with my wiring, and I connected everything, put on the faceplace and fired it up. The Nest walks you through all of the steps you need to be more efficient. It notes weather patterns in your area, it senses the type of system you have, it configures home and away times. It turns out that I had wired my system for a heat pump, something I do not have. It noticed this right away, and after one more switch-off of the breaker, I had all of the wires in the right place. Since having the Nest, I've noticed that the home temperature is very consistent. The Airwave (cooling function shutoff) feature is very effective and the house is always within our specifications. I've only turned the dial on the Nest once in the past week since it was installed. And of course, I changed the temperature up and down on my mobile phone, just for fun. We haven't gotten into heat season yet, but I have a feeling with the up and down temperatures here in Colorado, that the nest is really going to help. No more switching back and forth from hot to cool throughout the day. Just set it, and let the temperature determine the function. Oh, and it looks just as awesome as I predicted it would on the wall. We used the mounting plate to cover up the previous thermostat holes. I've seen others at friends houses that did not have such plates (Gen 2), and the holes, no matter how well you patch, were still obvious.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Build quality nice but inferior product

    Posted
    BMWAndroid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I first purchased an Ecobee 3 and after setting a weekly schedule it did a superb job and also worked really well using Siri via Apple HomeKit but since I prefer Android and it didn't integrate with Google Now, I though I would give the Nest a try instead. The build quality of the Nest feels superior since it is heavy and has some heft to it but the user experience is awful. I thought that using the dial for adjusting temperates was more convenient, but that is about all it has going for it, and besides isn't the point to not have to constantly adjust it? More on that later. Using the dial as the only way to navigate the interface is annoying and slow compared to the Ecobee3's touchscreen. To get into the menu section on the Nest you have to press down on the dial and hold it. Once there, you have to navigate everything via the dial and pressing down, very similar to something like BMW's iDrive control knob. Unfortunately it takes way too long to navigate when all you want to do is change a few things. This would perhaps not be so much of a problem if you didn't have to constantly adjust it. Learning? What learning? It's heating all the time when I don't want it to or when I am not home, and then not heating when I am freezing. And yes, it is installed correctly, just in case you were wondering. I even reset it to start the learning process from scratch and still it doesn't seem to every figure out my habits. I did not set up a schedule and one could blame me for that, but honestly the whole device is marketed as being so smart that you shouldn't ever have to manual program a weekly schedule. I have a very regular work schedule as well, so it should have figured out most of my habits after weeks of giving it a shot. As for Google Now integration, it is useless. You give your phone Google Now commands and it rarely ever reaches the Nest. Perhaps that's a problem on Google's side and not the Nest's fault, but it is the same issue with different Android devices. Ultimately though it means that I like very little about this product. I was interested in installing the custom firmware to the Nest which allows you to connect directly to the thermostat via your wifi network without having to have a cloud service as a middle-man, but seeing as though I so strongly prefer having a larger informative touchscreen to the physical knob and a tiny screen that only shows you the temperature when you walk by, I don't really want to keep it. It looks elegant and feels nice to the touch, but the technology is inferior and feels outdated.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Even better than I had hoped

    Posted
    Phil123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    During my routine furnace maintenance this fall, I asked the serviceman about installing a smart thermostat. He said that it would cost me about $125 if they did it, but he removed the cover of my previous thermostat and labeled all the wires for me so that I could install the Nest myself. This was very helpful, because not every system used exactly the same colors and codes. Installation was very easy except for one wire I wasn't 100% sure about, so I called Nest support and spoke with a technician. He checked the information about my existing thermostat and was able to clarify the confusion for me. I mention this because I was very impressed with the speed and efficiency of the customer service. As for the Nest itself, I love it. Setup was easy: you connect it to your WiFi network and answer some questions (language, location, etc.) and you're good to go. The app is good and shows you what you need to know. The Nest will "learn" your usual routines and if you are usually gone during a certain time of day, it will reduce the temperature. You are always free to override this if you happen to be home, or just want it warmer or cooler . What I noticed right away was that my furnace only kicks into the highest fan speed in the morning when the house has to warm up from having been set at a lower temperature all night. During the day, I rarely hear the fan at high speed, unlike with my previous thermostat. I also like that you select the temperature just by rotation the outer dial, which is a lot easier and more convenient than hitting little up and down arrows. The temperature shows when you are within range of the thermostat and it's easy to read from a distance. As you approach the Nest, it shows you what the thermostat is set to. The display also shows the outdoor temperature and indoor humidity. I bought mine on sale, and also got a $100 rebate from my utility company since I have both gas and electric from them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent thermostast

    Posted
    JUMA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a little skeptic to pay $250 for a programmable thermostat and even when the price dropped when the 2nd Gen came out, I was still skeptical. But I have a family that includes 3 small children so our schedules are hectic and we don't always remember to turn our thermostat down when we should. Plus we go to the lake a lot in the summer and being able to control the thermostat from our smart phones was very intriguing to me. So I went ahead and made the purchase and after about a week, its been great. Its learning our schedule and the "Auto Away" has kicked in when we have left for an extended period of time. In fact with that feature, we only need to turn it up/down from our phones now when we are coming home from an extended leave. I will be anxious to check our electricity bills from last year to see if am getting the savings that I believe I am. Its a truly "set it and forget it" type of deal. Now, I did have some problems with the installation. I am not expert in the HVAC business but I feel I do a pretty good job of following instructions. I did as I was instructed (configuring the wires) and the heat wouldn't kick on. I called the Nest customer service and we ran through a bunch of tests and after about an hour and half we came to the conclusion that I had system with a water pump and thermostat needed to be configured with the update. The problem was, my nest wouldn't update when connected to my computer so we had to wait for the "OTA" update. Finally it connected to my WiFi and updated and the customer service rep helped me reconfigure my wires so that the Nest worked with my system. Its worked like a champ ever since. The customer service rep was nice and patient and that ordeal was the only negative about buying the Nest but not sure it was anyone's fault, really. Overall, I would recommend the Nest especially if you are a busy family running throughout the week. It seems to be able to save you energy (and money!) even when you aren't paying attention to it. Is it worth the money...maybe. It all depends if you are disciplined enough to set your "dumb" programmable thermostat every time. If you do that, than its not worth the money. If you are like me though, I think its going to be a good investment. I will try to update my energy and money savings as I go along. That might help someone to decide to purchase or not if they know the actual savings this thing might give them.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    NEST YOUR MONEY SOMWHERE ELSE

    Posted
    NESTCSUNHAPPY

    Did not purchase product from Best Buy but did purchased it directly from Nest, actually I purchased two / one for upstairs and one for downstairs. Checked compatibility, current wiring was compatible (10 year old house). Installed both of them, it was a breeze. Working great but got N72 error code issue. Contacted Nest Support, was told that my system may not be compatible with Nest and that i should contact Nest Pro to check MY System for me and try to resolve N72 error code. NOW PAY ATTENTION PLEASE, WHEN I SPOKE WITH CS AT NEST THEY NEVER TOLD ME THAT I CAN REQUEST SERVICE CALL FOR THIS ERROR THAT WOULD BE PAID BY NEST AS I HAVE COMPLETED MY INSTALLATION AS INSTRUCTED AND CORRECT ( SYSTEM WAS WORKING). I am not an HVAC pro so I have contacted NestPro in order to make sure that installation is done properly and that i will not burn my house down and get rid of N72 Error. Nest Pro came in, checked everything, tested system, all fine but still N72 error is displaying. After nest pro left I contacted CS spoke with XABDIEL (Senior CS Rep) and he told me that error N72 is non issue code and as long as system is working i should disregard it. 1. Why i was not told that in the first place? 2.Why i was not made aware by the CS rep i originally spoke with that i can request service trough Nest directly and get paid back for service call. 3.Why do they sell system that even when it works properly still displays error code (deceptive advertising and it does not work as advertised) 4. Asked NEST to reimburse me for $215 i paid for Service Call as i was not made aware that N72 is non issue code and that i would not make service call request in the first place / I WAS BASICALLY TOLD THAT THERE IS NO WAY OF GETTING MY $ BACK So after 9 hours of calls and service visits / $800 spent i am an owner of NEST product, BTW Nest is owned by GOOGLE and i guess they do not care about happy customers.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Rebates make it a MUST HAVE!

    Posted
    arjay67
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When the Nest first hit the market I was put off by the price. I was also skeptical if another "internet sensation" would have any longevity. I didn't want to be on the bleeding edge only to be burned if/when the company faltered. But Nest has stood the test of time and remained. So when I had some RZ certs to use I combined that savings with the $100.00 rebate from ComEd to feel a lot better about the price. The Nest has shown to be easy to setup and operate. The instructions were clear, with additional information on their website that is very thorough. They also have installation videos for the more visual learners. They have a network of professional installers available if you really don't want to DIY. But for my situation, I found that the most difficult part of the installation was removing my old thermostat. The instructions are clear and easy to follow, everything is well labeled and the whole job took me about 30 minutes. It's very nice that Nest includes the additional mounting bracket for those rare installations that would require it. But even better was the trim plate since my old thermostat was a bigger, rectangular model that had been painted around. The trim plate covered it up and made it a professional looking job. While I like and appreciate the inclusion of the trim plate, I would like it more if there were other finish options available. But this is a very minor issue. It just plain looks good on the wall. I did have one momentary hiccup on the setup. On the first attempt it could not connect to my WIFI. I know the user/pass was corrected, it just took forever and then gave an error. I tried it a second time and it connected right away and has remained active for months. So if at first it doesn't connect, just wait a minute and try it again. I have the savings features enabled. So it's set to start cooling down about the time I leave work. But if I have to work late and it doesn't detect anyone home, it will stay in the upper setting until I arrive home. Better still, I can always launch the app on my phone and tell Nest to start the cooling before I leave work. I loved this feature so much about my car, now I have it IN MY HOME!!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Once a 5 Star Product, Now 1 Star Due to Software

    Posted
    YourPAL
    • My Best Buy® Elite Plus MemberElite Plus Member

    Updated on 06Dec16 --------------------------------- In mid-November 2016, Nest updated it's software to create a new "eco" mode. I can no longer set my Nest to "away" and rely on it to stay away. No matter what I do, my Nest Protects pick up my cats' motion and turn my Nest thermostat back to home mode. This in turn ruins the energy efficiency benefits of the Nest and reverses the very reason I purchased this product in the first place. This was a HUGE mistake that may end up costing Nest a customer if they can't fix the software. This update broke all my integrations with the rest of my smart home and has caused me a lot of frustration. I want Nest to do what it did before the "improvement." When I set Nest away, I want it to use Eco temperatures and stay away until I, or one of my smart home integrations, change it back to home. Then I want it to run on the schedule it developed. I've spent 2-3 weeks discussing this issue with Nest support and have tried everything they recommended. My settings are correct for what I want to do. I want to keep Nest as part of my smart home, but having to go into the Nest app and change my mode to Eco on top of setting the rest of my home to away is a pain in the butt. Y'all want your 5 star review back? Fix this problem or reverse the software to the version that worked until you can get the new software working properly! Original Review ------------------------- I was skeptical about Nest's claims of energy efficiency when I bought the unit. However, ended up I deciding to give it a try because my energy company was giving a rebate. I'm so glad that I did! First off, I was surprised by how easy it was to install the unit. Not many people seem to know that Nest's customer support will send you customized wiring instructions if you send them a picture of your current thermostat's wires. After that, it was a matter of a screw driver and about 20 mins of work. I immediately started seeing energy savings that translated to an average of $50 off my monthly electricity bill. So far, I've managed to save a total of 1625 kWh of energy in the 3.5 months since I installed the unit. Even better, with the rebate the unit has already paid itself off! No regrets!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Nest customer service

    Posted
    Fire
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased a nest thermostat. The product was faulty out of the box. I spent $80 for a certified tech to diagnose that my HVAC was perfect but that the nest product backplate was faulty. (The tech also stated this is a common problem with nest). I called nest customer service and the tech was condescending on teaching me how corporations regulations work and he could do nothing. I had all the paperwork to email to him but he insisted he could do nothing. I then explained I'd leave a review on the product and how he handled it by not reaching a compromise of some sort. I will be returning the 2nd nest product I had to purchase. All in all, I'm sure the product works great when it works but I hope you never need to use the customer service. The tech Mike was VERY unhelpful and even asked me if I worked for a company and I understood my regulations at work. What a rude guy. I told him I hoped that his company was recording this conversation. I'm sure they'll be talking to him on how the real world operates. #clueless. I will be posting this unfortunate experience on other websites as well. Hope this helps you decide what product is best for you.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Savings starts year one.

    Posted
    SmartDad88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this when it was on super sale through the holidays last year(2017) which was almost, if not half, the retail price. Google/Nest does a great job with this kind of price reduction on all their products. The bonus was we received a credit from our energy company for the thermostat as well, making it almost free. The previous bills without this thermostat were 25-50$ a month higher the previous years during winter and summer peak energy usage. Which in total was about 4-6 months of the year. Even if we had paid full price for this unit it would have paid for itself within the first two years. The learning it does during the different times of day makes it a breeze to almost never have to touch the thermostat. The home/away sensing is awesome too. The only issue we have had isn't really the thermostats fault. It's location is in a hallway which is in the middle of the house. Our 60's Ranch house is very compartmentalized which means if you have all hallway doors closed it can throw off the temps in the other rooms(colder/hotter dependant on time of year exterior temps) as the hallway is generally the longest regulated temp in the house as it doesn't have a HVAC register. This is leading us to believing we may need to purchase the Nest Temp Sensor(s) to rectify this issue. Not everyone will have this problem it really depends on house layout and insulation properties of your exterior walls and ceiling/roof. Which is why I don't knock the thermostat down a star. Ultimately it does everything it's built for while saving you money.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nest thermostat is as great as it looks!

    Posted
    BeatsMe
    • My Best Buy® Elite MemberElite Member

    We heard good things about the Nest thermostat from 2 separate friends. My wife and I are looking to lower our monthly costs, so we did some research and found that this unit will eventually pay for itself and THEN some, with the power bill savings. Installation was a breeze. I am definitely not an electrician, just an average guy, and I had it installed in probably 15-20 minutes. The electric box plate came in handy, and the included mounting plate looks so nice on our wall, we may not even paint it. The setup was easy, I linked it with our WiFi and then downloaded the app on my phone. After syncing my phone with the thermostat, I can adjust the house temperature from anywhere! This is really nice because there are 3 of us who live in the house, but 1 of us has really odd working hours which vary from day to day. It was always impossible to set a regular schedule on the thermostat and save energy costs. But now, as soon as I know everybody is out of the house I can use my phone to bring the heat down in the winter and start raking in those savings. Then when I'm on my way home in the evening, I can turn the heat up so my house is warm upon my arrival. You can set a minimum low temperature and a maximum high temperature, and the system will automatically switch back and forth between heat and Air Conditioning, to maintain your target temperature. This is handy on those fall days where the temperature is kinda cool but the sun warms your house above the usual temperature. So far I am very impressed with this product. It's aesthetically pleasing and modern-looking. The controls are simple...rotate the dial, and press the face until it clicks. The unit itself even saves energy by turning off the display when you're not in the room, or not moving. The motion sensor turns the display back on as you approach the unit. I highly recommend buying this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Test of the Nest

    Posted
    vibhutijaya
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Upgraded a super-old thermostat and humidistat combo in the new crib with this Nest. First of all, it is beautiful! We paired it with a third party moulding piece that surrounds it fully (a nest for the Nest). It really looks GOOD! We chose copper and the satin finish of the metal is exquisite. Enough about form! The installation was pretty rocky and it is a story I have to tell for a little caveat emptor affect. We elected to visit the Nest website in order to select a skilled / trained Nest installer. Oh, boy... The installer chosen was really responsive and sent some employees within the hour (which is amazing!) The guys who arrived proceeded to begin to attempt to install the Nest and it became clear to us that they had absolutely no idea what they were doing. At one point, I think the guys were even flipping through the little Nest manual. The short version of the installation debacle is this: for whatever reason, the guys could not get the Nest to power up and then suddenly (after about a 90 minute trial-and-error session) we were told that all was well. YIKES! A little bit of advice, not all Nest Pros are skilled and experienced in installing this device (despite what the Nest website and supposed Nest credentials might say). As far as function is concerned, it's been functioning really well. We're hopeful that we can squeeze a little extra life and efficiency out of our aging HVAC system and keep those bills down. It is really nice to schedule temperature fluctuations and to alter them from the mobile device. I've notice that if I want my place to be comfy and cool for my arrival, I definitely have to give the old system some time to get it cool for me, but that is not so much a condition of Nest as much as it is the limitation of a system that is 12+ years old. We know that when we replace the HVAC in this place, the Nest will be even more useful to us and so far we're happy with the purchase. Fingers crossed that the awkward installation wasn't a botched install. Looking forward to adding cameras and smoke detectors later on. Yay, Nest!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor reliability

    Posted
    gadgeteer
    • My Best Buy® MemberMember

    I had an Ecobee thermostat and it had the occasional cloud issue where it would either log you out of cloud randomly or you'd be told it could not connect due to back-end issues but the Nest worked for all about two weeks and since then it will not detect ANY WiFi networks, which is leading me to believe it's defective. I tried resetting just the settings and then resetting the entire thermostat but when you go to setup the WiFi it doesn't find a single WiFi network which is unusual in an apartment -- especially considering if I go to WiFi on my laptops, it finds over 2 dozen networks almost instantly. Outside of that, devices like the Logitech Harmony remote that are supposed to be able to control it constantly throw error messages that they can't connect so you end of using your phone for the most part. For all of the trouble I would go back to an Ecobee if the Nest wasn't what was pre-installed by the apartment for energy saving credits. Plus Google was late to the game on using room sensors to make sure rooms were heating and cooling to your preference based on occupancy, which Ecobee had from the beginning and it's also HomeKit compatible so you can control it along with all of your other home automation devices from a single Home app that's already pre-installed on your iPhone (not to mention the setup process is as easy as scanning a barcode and going -- trying to enter the name and password for a WiFi network by rotating a circle around is painful, especially when you consider you have to switch keyboards for upper and lowercase and symbols).

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about these connection issues you've experienced with your Nest. Please reach out to us through one of our support channels found in the link below, and we'll be happy to look into this with you.

      Nest.com/help Nest

  • Rating: 4 out of 5 stars

    So far, so great.

    Posted
    Skip
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Too early to tell how much money it's saving, but daily history reviews and first Nest monthly report seem promising. Controls our forced air AC, gas heat, fan, and whole house humidifier perfectly. Even will circulate air (heat) with fan while humidifying to maintain target temperature and target humidity without using gas. Works well with a myriad of 3rd party apps. Strongly suggest IFTTT, ThermoStats, Yonomi, and maybe even the Wink app, whether or not you have their hub. Loves: Auto away mode and "nest sense" features. Eco settings. Heat/Cool as a single mode. Didn't love: The nest is supposed to learn from your behaviour... your temperature preferences at certain times set. It's supposed to learn your schedule. It should be "learned" in 9-14 days and then continually refine is program. After 5 weeks, ours still hasn't learned. After a call with tech support and some experimentation, have discovered it doesn't learn times or temperasure from manually setting ECO mode. To teach it, you must manually change target temperatures in a heat or cool mode. Basically, you'll have to teach it twice, once per season. The lack of operation instruction included really sucks and would have helpful here. From an experienced user/tester to a prospective buyer: Yes, we forsee this paying for itself. Don't let the "Didn't love" comment scare you. Buy it. Install it. Install the Nest app on anyone's phone who frequently visits the place/house (family, trusted babysitter, grandparents, children). Take the three minutes to manually program temperature (heat AND cool) preferences based on sleep schedule only. Enable all features of "Nest Sense" from the owners app. Disable on-thermostat motion detection if you have large or many pets. The Nest will the know when you've left the house. It doesn't matter if it's scheduled work or school, or an unscheduled pleasure outing. You won't have to wait for it to learn anything this way, even from day one, if you follow these steps. Let the nest handle the rest and enjoy the savings.

    I would recommend this to a friend