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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2889 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,888 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Satisfied with this smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought it a few weeks ago and installed it by myself. It is easy to be installed, and functions well. It connected to our family wifi, and worked remotely in the iphone app without any problem. One short fall is the instruction was not very detailed, especially in the explanation to connect to the wifi. I give it a four star rating.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Frank. Thank you for posting in your review on Nest x Yale Lock. We're happy to hear that you're enjoying your experience with the device. We appreciate your feedback and want to know more details so we can help improve your experience with the device moving forward. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this lock. It's awesome to not have the need to carry a key. Having the option to lock and unlock your door from your phone is amazing! I recommend this lock 100%. My only regret is not having bought this lock sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Best smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock overall. Easy to install and use! I will definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best smartlock on the market!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 72 year old parents house. It comes with everything you need to replace your current deadbolt. You will need a few simple tools to install it. After watching the installation video on the app and reading the manual we were able to install this in about 30 minutes or so. It has been working great and is so quiet. My parents love it. They are able to lock and unlock from all of their phones and tablets. It works great with their Orbi mesh network.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Nest is best, integration is a win.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient being able to see who is coming and going throughout the day in the app. Being able to add additional access codes for friends and family from the app is also another big win. Integration into the nest app is excellent. Getting your touch to register as you try to get into your home can be a bit annoying, especially if you're in a rush to get inside but certainly tolerable for all of the other features you get with this lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 4 out of 5 stars

    best smart lock.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely recommend this product to everyone, i works very good, and it sends you alerts messages to your phone...great product.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 4 out of 5 stars

    Works great! when the door is closed properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock for two reasons: 1 - I needed to provide access when not at home 2 - I needed door hardware with Rubbed Bronze finish Pros: This lock works as advertised and can be opened by entering a code or remotely activated using an App. It looks great and works every time (if the door is properly closed). Cons: If the bolt encounters resistance when activated, it will throw an error and report it was no properly locked or unlocked. It does not have a strong motor. However, when the door is properly closed, it works great. This is the only reason it did not get 5 stars from me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my first electronic lock at work and thought if it's good enough for my employer and their valuables it would be good enough for me. I was already a Nest user so when this came out it fits right into the nest ecosystem of products I already have. It's handy to give special codes to others and have them work only during certain days of the week or during certain times. Very customizable. The ability to leave home and walk the dogs without keys is kind of neat, but I generally still take them with me "just in case"

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great smart lock, but align your dead bolt plate.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and nice locking mechanism and keypad. The installation was pretty easy. The only problem is that you can't have your door fit too tightly, otherwise the deadbolt won't fully seat when activated. Unlocking is no problem. But, if you have to press your door against the weather seal to let the deadbolt fall into place, then you'll need to back out the deadbolt strike plate. Th trick is to make the handle strike plate snug, but the deadbolt plate perfectly aligned so it will auto-lock without rubbing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Look ma no keys

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever... No keys needed. Hand full with stuff, open for with ease. At the push off a few buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Install and Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed many door locks. So this was a piece of cake. But I think anyone who is handy can follow the easy instructions. Hoping up to the WIFI will probably be more challenging for most. Having said that, I had no issues hooking up to my WIFI and my Google Assistant. Having the ability to unlock the door and check it's status remotely is a game changer. I live that it integrates with my Best app and Google Home. If you like a smart home, this is a great addition.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this lock!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to upgrade from a similar lock that was not wifi capable. I found myself running out the door and, even though I did lock it, I’d leave the driveway and start to have that ‘did I leave the coffee pot on?’ feeling. With this lock, I can double check that it is locked from my phone if I need to. It’s a great peace of mind for me. Plus, when walking the dogs, it’s nice to leave the house without have to take a carry keys with me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great with the rest of the smart house

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest Yale lock works well, easy to install and works with the nest app smoothly allowing remote lock and unlock features.

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    great lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that you can unlock and lock directly from the app and set up individual passcodes for guests. Easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yale Lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient to have. I get to store mutiple passcodes and invite family members to use temporary codes I send them. Installation was not too bad, I kept my original door plate because the one that comes with this product was too thick for my door jam.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a lock that I could remotely operate as well as some cameras, so went with the NEST products. The lock works well - it was a bit of challenge to install as the tolerances of the deadbolt with the provided doorframe component didn't line up, and I had to use the existing doorframe piece as well as drill the opening out more - if the deadbolt doesn't have a completely friction free operation it won't work. But once I got the install worked out, it's doing what I need it to do - passcode operation for my kid getting home from school, and I can verify that the door is locked.

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    Awesome door lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more keys! Easy to install and is ready to go. Plus you can open your door via the app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Easy access

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With just a click of a button on your phone you can lock and unlock your door!!!!change password for each individual person!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock on my door! It was really inconvenient when I had forgotten my keys and had to search for my spare. Now that I have this, it eliminates the need for a physical key. I will be getting one for each of my doors.

    I would recommend this to a friend