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Nest x Yale - Smart Lock with Nest Connect - Satin Nickel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 716 reviews

93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 9 reviews

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    A amazing home security device

    Posted
    psyclopps
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    The Nest x Yale smart lock is exactly what I have been waiting and looking for. I have been in the market for one of these devices for a while now and of all the ones I have seen for sale in places like Home Depot, there was always something holding me back from making the purchase. Usually issues were quality, ease of use, appearance and so on. Well… if you have been in that situation as well, this is probably the lock for you. The box comes with a lot of hardware inside. There is the outer lock, the inner lock and mounting plate, a good bit of screws, instructions (with drilling template if needed), strike plates and the inner lock. Having never changed a lock before it seemed like a bit much but the instructions were pretty straightforward and there are some great tutorials on Youtube and on the Nest website. I hit a few snags upon installation but nothing that was the fault of the Nest x Yale lock. My first snag was the old lock I had had a round bolt with no strike plate so I had to chisel out a groove for the strike plate to fit into in my door. Second hiccup was that the old lock installation did not have a good fit with the new deadbolt / frame strike plate. Over the years my door has started hanging at a tiny angle as the house settled so this tiny misalignment caused the bolt to not align properly. Again, not an issue with the lock but it was a learning experience for me with the installation. My fix was to use the old strike plate instead of the included one as the size is slightly different and it worked on the old one. I would imagine a good chunk of houses might have a few snags as well so if any of it seems too daunting don’t forget that Nest always offers Nest Pro Installation with local vendors if you want to pay a little extra. Once I got it installed and aligned my next snag was figuring out how to get it working with the Nest app. I will save you some time. There is a Nest Connect hub you can pair with the app first. The website says you have to be connected to Nest Connect or to Nest Secure in your app before you can use the lock. Once you pair the Nest connect, scan the QR code on the lock itself (in the battery compartment). It then works flawlessly. Here is how it works… When you leave the house, touch the “Yale” button and it locks the door with a nice tune that plays. When you get home you can open your door via the app or you can put in your personal pin on the door. Each user of the house can get a personal PIN number to make things easier to remember for everyone. If you have a guest in the house, you can give them a pin as well so they do not know yours and so you can cancel it once they leave. The lock offers a privacy mode so no one can get in unless they use the app, kind of cool. It looks cool on the door but I will have to repaint my door as it has a different shape compared to the old round lock I used to have, a minor inconvenience but one more thing to do. This thing has a easy to use user interface, looks great, has wonderful app support through Nest and is very reliable. I am curious how long the four AA batteries will last but if it is like other Nest devices I should get a warning when they are low. A great purchase overall.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic Lock w/ some caveats

    Posted
    Chuckles
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: App for phone Everything included in the box Sturdy design Customer service extremely helpful Cons: Setup was problematic No integration w/ Google Home, Amazon Alexia, Xfinity Home, Apple Home Pod App had initial problems Just got this delivered yesterday and to say I was excited is a gross understatement. First off let me say I got this to replace my aging Kevo lock that had become such a problem to use that I entered through my garage just so I wouldn't have to mess with it. That being said going from the Kevo to this system is like going from a Ford Pinto to a Lamborghini. The packaging is very well done and I had no problems finding all the parts that I needed to install the lock. Also the instructions were very easy to read and understand. The first thing I did was install the app on my Android phone (I have a Note 8) and then activate the Nest Connect to my WiFi network. This was fairly simple and straightforward process. You have to create a Nest account and then once you do that you just simply use the app to set it up by following the instructions on your phone. Next came the actual instillation of the lock. This again is pretty straightforward. I did have an issue w/ extending my deadbolt to the longer 2 3/4 length. So I made my first call to tech support. I left my phone number on the automated system for them to call me back and received a callback in less than 5 minutes. My problem was that the actual deadbolt was sticking out about a 1/4 inch and wouldn't retract. The rep was extremely helpful and gave me the high tech advice to essentially smack the dead bolt against the ground to get it to retract all the way. This worked and I could then properly extend my deadbolt latch to the required 2 3/4 length. I had no further difficulties installing the deadbolt and was able to get it done in about 30-45 minutes (give or take). Then came connecting the lock to the Nest Connect. This was all done through the app. I decide to place my Nest Connect in the hallway directly across from my front door maybe 15' away and direct line of sight. For some reason these two devices would not talk to each other or connect. I spent probably another 15-20 minutes trying to get it to work before I made my second call to customer service. Again I left my phone number and recieved a callback in less than 5 minutes. They then proceeded to transfer me to the proper department. While I was waiting for them to pick up, I had the brilliant idea to move the Nest Connect closer to the lock and while technically in another room it was within 5-10' of the lock. Well it all connected with little to no effort at all. I hung up and they actually called me back in a couple minutes. They apologized for getting disconnected at which time I explained to them that I actually had gotten it to work and had been the one to hang up. Again I can't say enough good things about their customer support. Finally came the part where I added people to the account. First I added my wife. This was done by sending her an invite so she could have full access. This sent her an email in which she had to create her own account through Nest. This took a couple attempts to get her all set up however this was through no fault of Nest as my wife kept changing what email account she wanted to use. Once she was set up everything worked great. I also gave my two kids access codes which they got to choose themselves. They didn't need an invitation since I didn't give them full access. Setting them up required me to go to the Family & Guests section on my app. Clicking on Add a person, entering their name, and select Home entry only. This gave them a passcode that I was able to customize. It also allowed me determine when they had access and when it would expire. Very simple setup. I was even able to add their pictures to their profile. I proceeded to test the lock using my app. I walked out of the house and stood in my driveway. I then attempted to lock and unlock my door from about 50' away. For some reason I received an error message and it would not work. So I connected to my WiFi and tried again. This time it worked with no problem. This seemed problematic to me as I was under the impression I was able to lock and unlock the device from anywhere using my phone. I went inside and looked over some things then decided to try again. I turned off my WiFi on my phone and this time stood at the end of my driveway. This time it worked perfectly with no issues. The only real problem I have with this lock so far is it doesn't integrate with my Xfinity home security system or Google Home. This is a feature that I believe is coming to both systems though and look forward to this feature As far as whether I would recommend this system to anyone. This is a resounding yes. The setup is straightforward if not a little problematic. The customer support is top notch and they have YouTube tutorials for reference too. The app while it had it's initial problems has since worked flawlessly for me. The lock itself is gorgeous and very easy to use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Overall, Not Too Bad!

    Posted
    GoEagles997
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall, only three stars for now, could get up to four, but will need to change some things. Here are my thoughts: First the things I like, the outside touch screen is nice and will avoid leaving prints which I thought might show someone your code easily, but the outside lock, chimes, sounds, etc., are nice and very Nest like. Installing this is almost like any other deadbolt, very easy. Ensure that the deadbolt is FULLY extracted before installing (you'll know what I mean when you get to that step). Otherwise you are going to be upset when the deadbolt and back lock don't fully meet. They are nice enough to add different length screws which is nice. Now about all the things I think Nest could improve on: First, the position of the two screws to bolt these to your inside door are in the worst place, right behind the batteries. If you have to reset the lock like I did setup (like I had to), this is a really odd place and will make resetting to factory defaults extremely difficult. It will require you to use your two hands in ways you never imagined. Also, the back cover is plastic and cheap, so is the white button right beneath it. I just paid retail price when it was released and I find it odd that they couldn't find a way to use something metal instead. A missed opportunity. Adding a default passcode is easy when finally setup, but I got in a setup loop when trying to add additional pass codes and had to call Nest support when setting up. They were great. Just setup your default account and then add others when the device is finally added to your account. Why only three stars? Really no other integration for this product. Can't integrate it with Google Assistant or Samsung SmartThings. Supposedly voice integration is "soon" which means to me, never. I would look to be able to say "Ok Google, lock the door", but not happening for now. For $279, the Nest Connect should be included, not an additional $30 above the base retail cost of the kit or a Nest Thermostat should be able to be used as Nest Connect aka "Weave" compatible. Another pain point, how come the warranty is three years when a Nest Pro installs it when any homeowner can basically install this? I understand Nest wants to support their install network, but seems wrong to me. You, the homeowner with a little time can easily install this in 30 minutes tops. Besides this, I do actually do like it, but the plastic bits, the extra cost of the Nest Connect and no integration keep this at 3 stars. Great to get if you have existing Nest products. I have the thermostat, three Nest Protect and the Nest Hello on the way. Yes, I would recommend it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed - Not for manufactured homes...

    Posted
    Namdnas
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a new(er) manufactured home (Double-Wide) that we purchased new, late 2015. We have a security alarm system and a smart Wi-Fi Thermostat. I ordered this item as I really wanted to get into the whole "Nest" line of products and maybe later, upgrade my Thermostat and Security System to a Nest. Well, one simple oversight for this lock really killed the experience for me and is also why it's taken me so long to write this review... I received my Nest/Yale lock kit a few days just before we left on vacation, so I wanted to wait until we got back before messing with it, as I didn't want any technical difficulties or issues with the house being unsecure while away. Anywho, when I was ready to install it, I removed the deadbolt lock from the utility room door. This door is at the side of the house, which is right there are our driveway and is our main enter/exit point. My initial impression with unboxing this Nest/Yale kit was "WOW". Everything is heavy and super high-quality. I loved it. Too bad that was the extend of it. After getting the original deadbolt off, I put in the new deadbolt for the Nest/Yale lock. And, this is as far as I got. I adjusted the lock to fit perfectly inside the deadbolt hole of the door. No issues there. However, the way my home is manufactured, the utility room doorframe is hollow. It's made of metal, so there's no wood at all. Inside the hollow frame is insulation and some wiring that goes to the light switch. Well, the problem with this deadbolt, specifically, is that the actual bolt itself is too long. I compared it with the one that was installed on the house and it's about a 1/2" longer. This causes the bolt to not fully extend when locking, as it jams up against the insulation, etc, inside the door frame. Also, the manual recommends using the strike plate that came with the Nest/Yale lock kit as it's designed for it and to avoid jams. This strike plate will not fit as it is smaller than the one pre-installed with the house. There's no place, even if I took the old one off, for the screws to go. Now, checking the front door, which is a solid wood door and wooden frame...same issue. Original deadbolt strike plate is HUGE and oversized. This strike plate will not fit, even with doing some woodwork around it. As for using the pre-installed strike plate...I probably could, but again, the deadbolt itself is longer than the one that came with the house, so it extends and hits the wood on the inside of the strike plate. Unfortunately, I don't have the tools to carve/drill out the wood to make it deeper. So, out of sheer frustration and disappointment., I just gave up. I may attempt to install it on the front door at a later time when I can find someone who can help me with drilling out the inside wood in the strike plate. So - if you live in a manufactured home, proceed with caution, as this may or may not work depending on the manufacturer of the home and the "standards" they use for this kind of stuff. Make sure you're still in your return window... Outside of this, I'm sure it's awesome and works great. I would have love to have gotten it installed, tested properly and really drill out the details (see what I did there?). It would have likely gotten 5 stars if everything worked as it should, because the quality is exceptional. I'm still listing this as recommended to a friend, as my issue is situational.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Who knew a door lock could be so awesome!

    Posted
    jsnkc28
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I will start out by saying I live in a house with 3 teenagers. It is a constant struggle to get them to lock the door, and to use their key to unlock the door instead of just ringing the doorbell and expecting someone to let them in. So, when I discovered this lock, I jumped at the chance to get it. I have to say, it has solved all of my problems! Right out of the box you can feel that this is a very solid and heavy duty lock just by the sheer weight of it. Its definitely not a toy! The installation instructions were very easy to follow and it was also very easy to connect it to my Nest app (that I already had for my Nest Thermostat) I would say that within 15 minutes of opening the box I had the lock installed and connected to the app. Functionality wise, this thing is just plain cool. You touch the logo on the keypad, it lights up, you enter your 4-8 digit code, press the little check mark and the door unlocks. Here's the really awesome part. The door automatically locks itself (if you want it to) I have it set up so that after 5 minutes of the door being unlocked it will automatically lock itself. This is a godsend for me, I never have to worry if one of the kids left the door unlocked again! Plus, even if I am away from home, I can always look on my app and see if the door is locked or not. Its also cool that we can set up individual codes for each member of the house, and that it keeps a log of who is coming and going based on those codes. Helps us keep tabs on who is coming and going. I was a little bit concerned that there is no actual key hole for backup in case the batteries were to die in the lock. But there is a 9 volt connector under the lock on the outside so you can plug in a battery if the batteries on the inside do die. I am also curious to see just how long the batteries will last. It says a year, but I highly doubt they will last that long in this busy household. Overall, I am VERY satisfied with this lock, I would highly recommend it to anyone!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for the connected home enthusist

    Posted
    jasvanek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    One of the items that I was wanting for my smart home was a better than average front door lock. I was really excited when Nest announced their partnership with Yale for this lock. While the price is steep, even compared to other smart locks, it fits perfectly into my environment. Installation is very simple. If you have ever replaced a deadbolt lock before then you will not have an issue with this one. Setup and programming is very simple if you already have other Nest devices. Even if you don't it basically is following the prompts on the phone app. And if, which I doubt you will, have to contact customer support they are some of the best I've dealt with. I love the touch screen! I had a older lock with physical buttons and it was fine for a couple of years. But the screen looks awesome on the door. Actually both sides of this lock are aesthetically pleasing. Maybe not a good fit for every home, but I like it. You can use the Nest phone app to lock and unlock the door. Not the most convenient solution for me but it works flawlessly. I wish the was a bluetooth e-key feature. Still, the screen is brilliant. Note: this is not like a phone screen. You need to go a bit slower when entering your code. If this is an issue you may want to use the app. You can now also add the lock to your Google Assistant routines. So when I run the bedtime routine it now has a step to make sure the door is locked. Nice. You can also ask Google to lock you door. You can't unlock the door with voice commands but this would be a security issue. But you can also Google to check the front door lock and get its current status. Things I don't like? Can't really think of any with the exception of I would like to see more smart features. My experience with Nest over the last two years is that the do regularly add features even if it does seem to take a bit longer than I would like. Overall this lock is the perfect addition for any smart home, especially if you already have the Nest doorbell. I'm sure there will be integration for both very shortly. While the price is higher than most of us would like I will say I'm happy spending the money on this one.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A Key is Faster

    Posted
    Cueball2000
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I like to have the latest and greatest gadgets available at all times. Years ago I had a biometric lock that opened my door by swiping my finger against it. After many years it stopped working and I got a Kwikset combination lock that at the time promised WiFi capabilities by inserting a WiFi card into the back of the lock. They never made one for that particular model so I opened the door using the combination. Now that I saw this Nest X Yale lock, it looked nice and it looked promising so I called Nest to inquire since I couldn't find any info online at the time. They said they didn't have any information on the lock prior to it hitting the store shelves. I waited until it was in the stores and called them again. They told me although it worked with the app, it didn't have voice control but I was told it did have "geofencing" so as I approached the lock with my phone, the lock would open. That sounded good so I got it. I removed the old lock and replaced it with this one. The installation was pretty simple, the only issue was I needed to make the hole in the door ever so slightly larger so out came the Dremel and the lock installed in minutes. It connected to the app by scanning the QR code on the back of the lock and the QR code on the Nest Connect module that is included and plugs into an outlet. The app worked great, opening and closing the lock by holding my finger on the unlock icon for two seconds until the circle around the icon completed. I went into the settings and moved the map around until the arrow pointed to the front of my house so it looked like I set the geofence. Now for the test. I walked out of the house and nothing happened. OK, not a big deal, I pressed the Yale icon on the front of the lock and it closed. I went away and when I came back, I expected the lock to open as I approached but no such luck. I pressed my combination on the front of the lock and it opened. I went online again and still no info so I called Nest again. This time I was told it didn't have geofencing and I had to use the app or the front panel of the lock to open it. So when I'm getting home with packages in my arms, I have to take out my phone, unlock the phone, locate the app and press it, wait a few seconds for it to load, click the Front Door icon then press and hold the large circle for 3 seconds until the circle completes and the door opens. What's the benefit? I can pull out a key and open a lock way faster. In this case, there is no key! I have to punch in my combination on the door. What's the difference between this lock and my previous lock? Nest says that they are working on implementing voice control but it won't be available for a while. I looked for other ways to automate it like IFTTT.com but there is no applet available for it there either. It needs to be able to be controlled by Siri so I can open it from the outside. Making it work with Alexa, Google Assistant or Cortana would only help if I were in the house and I can always just walk to the door and open it on the way out. If they can get Siri to work with it, I would give it 5 stars but the way it stands now, I really can't recommend it as a key lock would be faster.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Key less Security

    Posted
    Acadius
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Nest/Yale Smart Lock is an impressive device that provides streamlined security. The installation and setup of the Smart Lock are pretty easy. It took me about an hour to install my Smart Lock with hardly any frustration. Setting up the Nest network and app is easy. Keep in mind, the app and Nest function isn’t required. If you want, you can use the Smart Lock keypad and nothing more. It’s up to you. But know that using the app with the Smart Lock provides more features such as locking the door after you have left your home or getting notifications if someone has tampered with the lock. You can even create a temporary entry code for someone. I know that there have been many situations where a friend wanted to drop off something but wasn’t comfortable leaving it on the patio. Now I can assign them a code and the app will notify me when they have used the code. My other concern was with the touchpad and whether someone might be able to ‘figure out’ what the entry code is. The Nest/Yale Smart Lock touchpad doesn’t leave fingerprint traces when you use it. Speaking of the keypad, it wakes up right away when you touch it and recognizes your code the first time you use it. There aren’t any of those entering the same code several times moments. If there was anything that I wish I could change about this Smart Lock would be the navigation through the app. It can be frustrating at times but in no way does it compromise the security of the Smart Lock. The Nest/Yale Smart Lock is a great device that will have you leaving your house keys behind.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Nest Support is Terrible

    Posted
    Samuel
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased 2 Indoor IQ, 2 Outdoor IQ, Nest Secure, 2 Extra Sensors, Nest Thermostat, Nest Temp Monitor, Nest Yale Lock, 3 Nest Protects, and have 3 Google Home Minis, 2 Google Homes, and 1 Google Home Hub. My Investment in the Google Smart Home environment has been well over $4k. In my short time (about 6 months) of using my Nest products, there have been about 3-4 service outages and about 4-6 times where there was no official service outage and I for some reason couldn't connect to the devices in my home. This is appalling since I rely on these devices for home security. Every time I talk to Nest support, there is a weird and convoluted process that I have to follow. For example, I recently purchased the 5-day Nest Aware subscription for $180/year. They took my money 6 days ago, but when I checked my app, I'm still unable to access my subscription. They warned that it would be 1-2 days for the subscription to completely activate, but this seemed off. Time to contact support! Support informs me that there was a glitch in the System and that my subscription didn't attach to the cameras. Keep in mind, they didn't alert me of this, they just took my money. Okay, should be a simple and straightforward process to get this resolved right? They have my money, they should be able to perform a refund and repurchase the subscription for me. That IS NOT the case. I would have to wait 10 business days for my return to be processed and returned to my card, otherwise, if I just signed back up for Nest Aware before then, I would be charged AGAIN and the refund wouldn't go back to my credit card, it would be used to re-up my subscription next year! While $180 isn't a whole lot of money, this is just so incredibly irritating. TL;DR If you have trouble with Nest, my experience is they will NEVER proactively reach out to you and inform you know there is a problem. It's on you to notice the problem, then reach out to support and have a convoluted solution laid out to you. I'm disappointed that I didn't go with Amazon's products since all of my support with Amazon has been absolutely wonderful in the past.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about the issues you've experienced with your Nest Products and with our support. If you're still experiencing issues, please reach out to us through one of our social media channels through Facebook or Twitter, and we'll be happy to look into this further with you to see how we can assist.

      Nest.com/help Nest

  • Rating: 5 out of 5 stars

    Nest Does It Again! Awesome Smart Home Lock

    Posted
    Doug
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    As someone that was already using two of the second generation Nest thermostats in the home I was really interested in trying the Nest x Yale lock. After installing one of the Nest x Yale locks I even went and bought another for the garage side door. Installation is quite easy and I'd recommend having the YouTube installation video on a device nearby during the installation. Ideally, watch the video a few times to familiarize yourself with the installation of the lock and then get all the tools together and the installation should be quite easy. Nest created this YouTube video themselves and so if you first find a video that was created by someone else and posted to YouTube, I'd recommend finding the official one also. Installation took me about 30 minutes and would have been quicker if the previous locks hardware was the same size. I therefore had to use a small wood chisel to resize the cutout on the side of the door. Nothing too challenging but having a chisel available would be recommended. You don't want to have to run to the hardware store with the lock removed from your front door. I have added a picture of the tools that I used for the installation. You may not require all of them but these tools were what I used for the installation myself. Beyond the installation the lock operates as you would expect, using passcodes to enter the home. The Nest x Yale lock operates on four AA batteries that are included. The Nest app will alert you as the batteries nead replacing. I'm really impressed yet again with a Nest product and look forward to adding additional Nest products to our home in the near future.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No more keys to lose...

    Posted
    Todd
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    This is my firts Nest product. Since I previously had a deadbolt installed, install was very easy for me. You simply remlve your old deadbolt, and install the new wifi Nest/Yale deadbolt. This took me roughly a half hour start to finish including installing and setting up the Nest app on my note 5 phone. You can keep the passcode to unlock the deadbolt via the touch keypad, or simply create your own, and or give each user theyre own code, while also giving guests a different code thats usable during certain time periods of the day/week! Its nice that you can lock/unlock the deadbolt via the app by holding the lock/unlock button or via a keycode on the touchpad. The deadbolt uses 4 included double A batteries, and should those die, you simply use a 9 volt battery to give the keypad juice before changing the 4 double As. I really like that this uses no key to lock/unlock, which to me means no extra key to lose or carry on a keychain. The kit includes a small nest hub that you plug into any power outlet, which connects via 2.4 ghz wifi, and then connects to the deadbolt via wifi. Setup of both the hub and and deadbolt is a breeze, as well as setting up a new nest account via the nest app. I highly reccommend this item for any tech savy person looking to ditch a key from theyre keychain. Ill also need to replace my door handle to match the brushed nickle finish, as mine were polished brass.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good for Nest Connected Homes, Average Alone

    Posted
    DarthNeyehilus
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    The biggest caveat to this review is simple: if you have invested into more Nest devices, the Nest x Yale Smart Lock is perfect for your household. If this is your first smart lock, then you may want to look elsewhere, but it could be good if you're looking for more Nest devices. First off, installation was easy. There are very helpful printed instructions to walk you through it, and as long as your door is bigger than 5.5" wide, then it will be compatible (no sliding doors, glass doors though.) It took me about 15 minutes to get everything up and setup, and confident in the install. The lock uses 4 AA batteries, and claims that the lock will last one year, but I have yet to test this claim. The batteries are supposed to, when low, signal to the lock to turn red and give a verbal warning. If they reach critical low point, the lock will tell you that again. If they run out, there are 9V switches on the bottom to reopen if needed. The functionality is pretty cool, but really is hinged on other Nest products. The lock doesn't connect to WiFi; rather, it connects to a Nest Connect part that connects to your WiFi. The functions run through the Nest app, which controls all of your Nest devices as well. The app is your way of controlling the lock itself. It's the remote to remotely unlock the door, lock the door, or access your 20 stored passcodes others can obtain from you. This is good, but most other companies provide more codes to store for guests. You can set expiration dates as well, but this should be expected, and also get notifications when someone unlocks or locks the door. There is an autolock feature that's neat as well, locking the door automatically after five minutes. So, overall, the Nest x Yale Smart Lock is a solid entry into the smart lock category. There aren't any touchscreen controls, no voice assist features yet, and code storage is somewhat sparse, but these aren't dealbreakers. If you're looking for a start of your own Nest home space, this would be a solid option to start out with.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works best with Nest Secure, but still good alone

    Posted
    RonM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Nest x Yale is a smart lock that integrates into the Nest family of products. As a smart lock from Nest, you would expect it to be stylish, easy to use, and with extra features. For the most part, you would be correct. First off, the Nest x Yale has a very nice and clean appearance with a lighted keypad that is not visible when not in use. Push the Yale logo and the keypad lights up, ready for input. The lock on the interior side of the door is pretty large, as it houses 4 AA batteries (included). Besides the manual locking mechanism, there is also a button that can be used to activate (or check) Privacy Mode. With Privacy Mode enabled, the touchpad is basically disabled and the only way to open the door from outside is to use the Nest app. There is an audible speaker, but it is on the outside of the door, so you won't hear prompts as easily when inside (such as activating the previously mentioned Privacy Mode). You'll need to rely on the Nest app to access most of the features, such as setting an Auto-Locking timer. Currently, you have a choice of 10 seconds, 1 minute, or 10 minutes for Auto-Lock. Also, there are no voice activation features, but supposedly that could be coming. Within the app, you also can create multiple access codes and view the Lock History. Installation was pretty straightforward; basically remove the existing deadbolt and install this one. A Nest Connect is included in the retail package, which is required if you don't have a Nest Secure. (If you do, the Nest Guard connects to the Nest x Yale directly.) Ultimately, the Nest x Yale will work best in conjunction with Nest Secure since it technically can't tell for sure by itself if a door was opened, closed, or left open, where a Nest Detect can. But in conjunction with a Nest Detect, you can automatically lock or unlock a closed door.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nest x Yale Lock is Beautiful and Functional

    Posted
    Strucen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Nest x Yale Lock is beautiful and functional. I reviewed the pro's and con's thoroughly and when lock went on sale I purchased it. It has pretty much lived up to all the pro's and con's. However for me the pro's outweighed the con's. The lock was easy to install and if you do your research - watch a bunch of YouTube video's and follow the directions - it works. Wifi functions perfectly. Never had a problem since i installed it. Now if you are wanting this lock to cook your dinner and serve it up then you are going to be disappointed. Translation: this lock does the basics well but is not automatic. It doesn't sense when you are approaching your home and open automatically. You have to tell it what you want to do through the App on your phone. It integrates well with your Google Assistant in that it will tell you if it's locked or unlocked when you ask and will lock on command; however, it will not unlock on command as this is a security feature. You don't want people outside being able to yell a command to open the front door and your Google Assistant obeying. It automatically locks if you turn on that feature in the App but we found it to be more of an inconvenience and now just operate it manually most of the time with an occasional command to lock through our Google Assistant. We usually lock it when we leave with a simple touch to the "YALE" logo on the keypad and the best feature of all is no key to unlock the door. Just press the "YALE" logo to activate the keypad and press in your preset pin and "CHECK MARK" to enter. EasyPeasy! All-in-all we are very pleased and I would purchase again. I would love to have this lock on every entry door into my house but that will have to wait. They are expensive!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Very Disappointed

    Posted
    itswithaY
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will start off by saying that I am a big Nest fan. I have several of their products such as the thermostat, smoke detectors and doorbell. I was very excited to add this to my Nest setup The product is awesome when it works right. Installation was easy. Even if you aren't handy, you can most likely do it yourself and save the money for having a professional come out and do it. Setting it up was also simple. The app guides you through the whole setup. It's even easier to set up when you have other nest products on your network. The touchscreen is very responsive and working it on the app is pretty cool Now comes the part for why its only rated two stars. The Nest Connect, which is the device needed for the lock to communicate with your WiFi, never works right. I had to get a new one the day I bought the lock because I couldn't set it to connect. The new one I received worked just fine for about a month. It lost connection and no matter how many times I try to reset and reconnect it, it doesn't work. Between two calls, I have spent almost 3 hours on the phone with their tech support despite the fact that I am pretty good with tech stuff. They are sending me a new Connect, so we'll see if the third time's the charm. Overall, the product is really cool if you like tech stuff, but the fact that I have gone through two Connects with a third on the way and over 3 hours with their customer service has really turned me off on this product. This product is pretty new to the market, so maybe they just need more time to work out the kinks.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      Thanks for taking the time to provide us with this feedback about your experience with the Nest x Yale lock and the Nest Connect. Feel free to reach out to us through one of our social media channels if you run into any further issues down the road.

      Nest.com/help Nest

  • Rating: 2 out of 5 stars

    critical design flaw: Reset button requires remove

    Posted
    charlie
    • My Best Buy® MemberMember

    we made the cardinal sin of changing our internet password after the nest lock was installed. of course, the entire system was knocked offline, but all other elements were easy to reset. the nest thermostat reconnected to the internet with a simple use of the face dial. The nest guard has a reset button on the bottom outside part. I simply deleted and reestablished the exterior video cameras from the app. However, the locks were dysfunctional for nearly a week until I could get a technician to come out to the house and I had to pay to get him to reinstall the nest lock. The problem is that the reset button which will ensure the nest lock goes back to factory reset so I could reinstall it to the app and the wifi is physically located inside the body of the lock and requires that take one complete face off, removing it from the bolt. This should have been an obvious design flaw before going to market. Now that it's out, it must be re-engineered. The most logical and industry standard for a reset button is on the button, if necessary, using a long straight pin like the one that comes with the lock to remove the battery cover. please redesign the lock with a new location for the reset button that can be accessed without removing the lock from the door and tell me. I have 5 and I need 2 more. We run a boarding business. But I will not buy another lock until this critical design flaw is corrected.

    No, I would not recommend this to a friend

    • Brand response

      Nest Support

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock after changing your network information. We have 24/7 support available anytime you need assistance with your Nest Products, so feel free to reach out to us if we can assist further with these changes.

      Nest.com/help Nest

  • Rating: 4 out of 5 stars

    Nest X Yale lock worth the wait?

    Posted
    caminut
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been waiting for the Nest X Yale door lock for a few years to go along with my other Nest products. I recently got the Nest Hello doorbell, and I am incredibly pleased with the Nest Hello. The Nest X Yale lock was packaged nicely and appears to be well built. It was a straightforward install minus having some issues getting the lock mechanism to close smoothly, which took quite a bit of the time. It was about 30 minutes for the install with 20 minutes of that making sure the door lock was closing smooth. The functionality was great, and the app was easy to use to help with step by step instructions. I added five additional users to the lock. Each of them would pop up with a notification whenever they open the lock if you chose to do so. The main reason for the purchase was to make sure the door was getting locked, and the kids did not forget. Also, that I can check from my phone when needed to make sure the door is locked, with no way to see a history of who's used the door lock at this time, all you get is the notifications. The app is pleasant and easy to use, it’s a bit limited in functionality which is why I am a bit disappointed. I was hoping for some Google Assistant with a voice to lock the doors was out at launch, but at the time of writing this review, it was not. I would recommend anyone who is invested in Google products, more specifically Nest products the Nest X Yale would be a good buy. If not, I would probably go with a lock with more features and works with smart hubs, and other devices. I am crossing my fingers we get a lot more options, and it works soon with the Nest Hello doorbell in conjunction somehow, I know it will never open with facial recognition, but any functionality would be nice.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Keys are a thing of the past.

    Posted
    DanChop
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I have been looking at these smart deadbolts for some time now. The idea of coming home with a armload of groceries, and not having to set things down, or fiddle around for your keys seemed too good to be true. With the Nest x Yale - Smart Lock not only is this a reality, but also much more with the Nest Connect, and Nest app. I will get this out of the way right now. The product is of high quality, functions just like I imagined it would, and is absolutely worth the asking price. With that being said installation for me personally was a little bit of a mixed bag. I was installing this in an old metal front door from 1978, and while I thought the procedure was a simple drop in success the deadbolt wouldn't fully engage during calibration, and thus I could not complete the setup of the device. This required me to disassemble everything, and do some filing here, and some chiseling there. Finally everything was acceptable, the calibration completed successfully, and I can now live the good life of entering my home without the need to fiddle for keys. The Nest app is where the product exceeded my expectations. I would often times leave the house, and wonder if I had actually locked the front door. With the app I can see whether the door is or not, and do it remotely if I need to. Sweet! You can also grant access codes to whomever you wish (and subsequently revoke said access at any time). Family members get access codes AND the access to the Nest app itself. When "Privacy Mode" is engaged only family members with access to the app can enter the house. Pretty neat. Overall I love the Nest x Yale - Smart Lock, and if you are thinking of living this good, and futuristic keyless lifestyle with me than I fully recommend this to be your choice. Thanks for a great product!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great lock with lots of potential

    Posted
    2wheelG33k
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As I have purchased a several other Nest devices in the last 18 months I really wanted this lock to go with the Hello Doorbell. I was hoping that it would integrate with my smart home and assistants. First, setup is silly easy. If you have ever installed a deadbolt before you won't have any issues at all with this. Excellent instructions and a well designed product made the hardware portion a breeze. If you have other Next devices then setup is pretty much automatic. Even if you don't Nest has done a brilliant job of making installs almost foolproof. Once it is setup all you have to do is some basic configuration. You add authorized users and give the passcodes. I don't know if there is a limit to the number you can have, but I would guess they thought of that. You can enable auto-lock, notifications and several other bits and bobs. What you can't do is use your voice assistant with the lock. While I understand it would be a security issue to be able to just unlock the door with a quick command, it would be nice to lock it. Or at least check and see if it is locked. But I'm sure they will be adding features as it matures. I do need to point out that the touchscreen works very well, but not the same as a smartphone screen. You have to slow down a bit and make sure each digit registers. Overall I am happy with the Next x Yale lock. It works well and is absolutely gorgeous. I'm knocking off one star for cost. Paying $300 is awfully high with the features offered at this time. Still if you have other Nest devices you'll probably want to get it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Lock with a new Spin

    Posted
    abl001
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    I was really impressed by the construction of the Nest x Yale lock. It is heavy and substantial so it doesn't feel cheap or of low quality. It is exactly what you'd want a door lock to feel like to make you feel secure. I am not a handy man, but I was able to follow the instructions as well as the Nest videos on YouTube for some added guidance. It took me a little longer than your average person, probably 20-25 min to get it fully installed and setup, but most of that was me fumbling around with the old lock and getting the new one installed. First lock I've ever changed so if I can do it, anyone should be able to do it. Love all the features that come with it. Temporary pass codes, assigned pass codes for different people, and the ability to remote lock/unlock from the companion app which surprisingly was well thought out unlike so many other companion apps these days. Overall, I'd highly recommend this if you want to provide controlled access to a room or to your home. The batteries are supposed to last a year, but the app will alert you when they need replacing. I can see this coming in very handy for so many different scenarios.. Expensive delivery you can't be around for? Provide the temporary code to the delivery person so it can be left inside free from porch pirates. Maintenance need inside? Unlock remotely once they've called you. Friends from out of town arriving early and you can't be there to welcome them? Unlock remotely or give them a temporary code to use while they are visiting. Gone are the days of having random spare keys floating around. Pros: -Style -Functionality -Companion App Cons: -Battery lfe

    I would recommend this to a friend