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Customer Ratings & Reviews

NETGEAR - AC1750 Dual-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 9803 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-15 of 15 Reviews mentioning:
firmware
  • Rating: 2 out of 5 stars

    per device parental controls do not work

    Posted
    jtk78

    per device parental controls do not work (current firmware V1.0.1.6_1.0.4) If this is a primary reason you are buying this router, move on... it just doesn't work.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Wifi Router

    Posted
    George
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought 2, 1st one was hard to setup. I had to update firmware and reset to factory twice to get it to work. 2nd one went up very easy as usual.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Intermittent resets

    Posted
    themariotest
    • My Best Buy® Elite Plus Member

    Lights go out randomly on router. No change after firmware update and factory reset. Had the router only 13 hours and it rebooted 6 times.I want to replace it with same model, but I researched on google and it appears to be an issue for a few years.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent router

    Posted
    madman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Drastically improved the wifi range in our house from our old RTN56U. Very strong signal and throughput upstairs, downstairs and outside the house. My only complain would be the firmware, its functional but I think Asus has better router firmware.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent router

    Posted
    TXUSA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Decent router with good performance. Definitely a budget friendly buy considering the price and what the router delivers in return. A few annotations... it seems that the firmware that Netgear posted on its website can't be flashed on the router because there is a mismatch between the ID on the router and the ID in the firmware. Keep that in mind before you flash 3rd party firmware on this router.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Router for the money

    Posted
    Bankerted
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I replaced an older Netgear N 600. The AC 1750 easily supports a desktop computer, two iPhones, two iPads and a wifi TV. The setup was easy, however the firmware update caused a lot of problem. I finally connected the desktop direct to the modem and downloaded the firmware. Netgear recommends a hard contact to download the firmware, so following their recommendation is best.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Died after 11 months of use.

    Posted
    ChromeDome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This high speed AC Router worked great in my home until it died after 11 months! I ran a firmware update and it died after the update. I researched it and found that it is a common problem with this model. No customer support available from Netgear after 90 days from purchase. I am highly dissapointed and will not spend money on Netgear products any more.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Faster speeds and longer Range!

    Posted
    Pclopez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This bad boy is legit. Does what it says. Will definitely improve your speeds and range to keep that wifi stable. Make sure to download it's genie app into your smart phone to see and do its extra features. Keep on a look out for new downloadable firmware to keep your router up to date!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Waste of time

    Posted
    Garol
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Plugged it in and setup was ez. Then updated firmware and the r6400 restarted....no visible wifi connection or direct connection. Led lights indicated firmware or hardware connection. Attempted multiple resets to no avail. This was a router for a family member and at home I have the r8000. VERY VERY VERY disappointed with this router....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too short-lived, ReadyShare intermittent

    Posted
    TheRetiredViking
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've used Netgeare routers, switches, and hubs for years. This one, however, was a dud. The EtherNet ports worked perfectly, but the radios (both bands) would bog WAY down, often to speeds reminiscent of the dialup days. Updating the firmware didn't do a thing, and the problem was random. ReadyShare was not at all consistent; it would not stay on line consistently. @@@@@@@@ Full disclosure: it doesn't work on another Netgear router I've,so it seems to be a problem in general, not unique to the AC1750 under review. @@@@@@@ I recently just tossed this thing in the trash, dusted off an old R6300, and my network is running perfectly.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great, fast wireless router

    Posted
    MikeWB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fast wireless router with lots of features. Good wireless range as well. I am using this as an access point (e.g. DHCP/NAT features disabled) and it works great. I did have a minor issue when it was set to get an IP address via DHCP in Access Point mode with the latest firmware: the router would randomly revert back to normal non-access point mode. Setting the IP address manually appears to have fixed this problem. It includes a USB port to support a networked USB drive with the ability to set up multiple network shares. Most of the other features are disabled in Access Point mode. You can find a review for this drive at smallnetbuilder.com.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Goes Down Like 1-Legged Ice Skater

    Posted
    AustinGuy

    I bought a higher end router to avoid problems. This thing is trash, and tech support doesn't actually know anything. The router runs fine for some period of time. A few weeks, a month and then it just doesn't move any data all of a sudden. Pull the power and reboot it then it works fine for an hour, a day, a week, a month, who knows. It will also work poorly instead of going down completely. Standing right next to the router and very little data throughput. Reboot the router and WOW it's blazing fast again. The only thing that changed was I rebooted it. I finally got into a router of power cycling the router in the mornings when I get up, then hoping it will last for 24 hours. Critique: 1. Tech support is terrible. All they know is update the firmware, reset to factory settings, then read you the manual. When something happens that is not in their script, they can't help you anymore and there is no L2 tech support without signing up for a contract. 2. Every router has a different app. I have one app for this router, and a whole different app for the NetGear EX 8000 extender. 3. App doesn't work for updating firmware. It would be great if you could just push a button and it updates the firmware, but it doesn't work. 4. NetGear has not patched known security vulnerabilities. So if you're a top executive, crypto millionaire, or have sensitive security issues this is not the router for you.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2nd Netgear eqpt to Go Bad

    Posted
    TonyinCNY

    After a couple weeks, I noticed my Internet speed was slow. It was HALF of the 100 Mbps I should have. I was ready to yell at Time Warner but decided to investigate further. I took out the wireless router and hard-wired everything. MY INTERNET SPEED CAME BACK TO THE FULL 100 Mbps. Netgear support was USELESS. They kept asking for information and I kept giving it to them. Finally, they stopped communicating at all. This is the SECOND NETGEAR EQUIPMENT that has been bad. My modem couldn't have the firmware updated and it finally crapped out just after 90 days. I WILL BUY NETGEAR NO MORE. Fool me once, shame on YOU. Fool me twice, shame on ME.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for a while, customer support is terrible

    Posted
    tshugarts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have 1GB internet and this router handled the speeds well for a time. After 5 months of owning, my video streaming started lagging significantly. When I performed speed tests on the wireless 5ghz network, I experienced download speeds of 10 mbps. When I plug my computer directly into the back of the router, the speed only slightly improved to 90 mbps. Keep in mind that I have 1GB service. When I plug my computer directly into the wall (I don't have a cable modem), I get download speeds of 800 mbps. In my mind, it was obvious that the bottle neck was occurring with the router. I had my ISP come to my home to test the network on their end, and they experienced the same results. I called Netgear support and opened a case. After going through their basic script (reboot, power cycle, check for up-to-date firmware), I was told that my 90 days of free technical support had expired and that I would have to pay 89.99 for 6 months of extended support. I have never experienced this poor of customer service. How poorly are Netgear's products made that they know they will become unreliable after 90 days and use that to get you to pay more? I have tried countless reboots, power cycles, and even reinstalling old firmware additions with no improvement. I hope that I can fix this issue on my own because I refuse to give Netgear anymore money. If I am unable to fix it, I will certainly being going with another brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away ... Netgear should not be selling this!

    Posted
    Chris

    I've heard the horror stories over past couple years about the Netgear 1750 (r6400). I made an incorrect assumption that software updates would have cured all the connectivity issues over those same years. NOT!!!! I'm in IT and as a hobby help friends and friends of friends with their computer issues. I was recommending the 1900 Netgear (n7000) but the price on this n6400 was a sale price and too low for client to turn down. Again, I figured the 'issues' had been solved by now. Once I had everything hooked up and set up, as long as my client wanted to go wired and connect via the ethernet then the speed was fine. But, wireless? ... LOL LOL My clent's onboard wireless card has a maximum speed of 150 mpbs. She gets this on her current router. The best I could get out of this router was a speed of 65 mpbs. Really. Undoubtedly this is a firmware or some other weird issue that Netgear HAS to be aware of since its been haunting customers since it first came on the market. You can read the forums and Netgear PPL will advise going to an earlier firmware, or this or that or another thing. REALLY!! Forgive me but I think a router should just work out of the box after the initial, basic setup. No excuses. It isn't cost effective for me to try and figure out what firmware may or may not work to get the wireless speed advertised. Take this device off the market. Cannot recommend this ever to clients. And I would never purchase it myself. And too bad, cause Netgear has and does make other routers that work wonderfully. This isn't one of them.

    No, I would not recommend this to a friend