Main Content

Customer Ratings & Reviews

NETGEAR - AC1750 Dual-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 9808 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-14 of 14 Reviews mentioning:
update
  • Rating: 4 out of 5 stars

    good router

    Posted
    bbam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    very effective router, that was easy to set up and works beautifully. only issue is there seems to be an issue getting updates loaded.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product

    Posted
    daugh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Trust the name brand but the instructions aren't worth crap. Took me a long time to set up and I still can't login for updates

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good router

    Posted
    Jwc1
    • My Best Buy® Elite Member

    Seems to have improved my speed from the router Spectrum provided. Only issue is it won't successfully update for some reason.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Working okay but....

    Posted
    Shoppingdude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Set up was easy and it's working okay. However, getting the software update was difficult. I hit the blue bar as indicated but nothing happened and one telephone call (one hour) and two chats produced no positive results (I was even sent to a nonexistent web site). Success came after one of my children did some manueuvering on my computer. Instructions for the update could've been better. Range is better than my prior NETGEAR product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for the price

    Posted
    Hulk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Never had any issues with the use of the WiFi. It's done a good job. I have had issues with changing the password and updates.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    TootzLootz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very easy to set up...compared to the old days. Had some difficulty receiving the updates from NetGear as my Charter modem blocked them but was allowed to manually achieve these updates by having one PC hard wired to the router. Done deal.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Covers my whole townhouse

    Posted
    PurplePeopleEater
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We receive WiFi throughout our entire house on all devices, which is about 10! I do not like the fact that you have to constantly update this router because of security breeches, the fact that the update is tedious, and time consuming. Router would receive more stars if it wasn't for the constant updates.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Intermittent resets

    Posted
    themariotest
    • My Best Buy® Elite Plus Member

    Lights go out randomly on router. No change after firmware update and factory reset. Had the router only 13 hours and it rebooted 6 times.I want to replace it with same model, but I researched on google and it appears to be an issue for a few years.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great router But.

    Posted
    LAIzzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I upgraded my 6yr old Netgear N600 . The AC 1750 connects faster , But for some reason it detects a firmware update but update never completes . What's happening Netgear? I do recommend to download the NightHawk app to be able to install router to network.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Router for the money

    Posted
    Bankerted
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I replaced an older Netgear N 600. The AC 1750 easily supports a desktop computer, two iPhones, two iPads and a wifi TV. The setup was easy, however the firmware update caused a lot of problem. I finally connected the desktop direct to the modem and downloaded the firmware. Netgear recommends a hard contact to download the firmware, so following their recommendation is best.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Died after 11 months of use.

    Posted
    ChromeDome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This high speed AC Router worked great in my home until it died after 11 months! I ran a firmware update and it died after the update. I researched it and found that it is a common problem with this model. No customer support available from Netgear after 90 days from purchase. I am highly dissapointed and will not spend money on Netgear products any more.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Working great, pretty easy to set up

    Posted
    Ypsireviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This router reaches all of the corners of my house better than the prior one did, with both 2.4 and 5GHz signals. All of our stuff logged in well. The instructions are a bit weak: The button to allow auto programming of the password is hidden. Also, I had to manually update the software, as the auto download and update failed. But, the manual update worked fine. No resets since purchase a month ago.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Goes Down Like 1-Legged Ice Skater

    Posted
    AustinGuy

    I bought a higher end router to avoid problems. This thing is trash, and tech support doesn't actually know anything. The router runs fine for some period of time. A few weeks, a month and then it just doesn't move any data all of a sudden. Pull the power and reboot it then it works fine for an hour, a day, a week, a month, who knows. It will also work poorly instead of going down completely. Standing right next to the router and very little data throughput. Reboot the router and WOW it's blazing fast again. The only thing that changed was I rebooted it. I finally got into a router of power cycling the router in the mornings when I get up, then hoping it will last for 24 hours. Critique: 1. Tech support is terrible. All they know is update the firmware, reset to factory settings, then read you the manual. When something happens that is not in their script, they can't help you anymore and there is no L2 tech support without signing up for a contract. 2. Every router has a different app. I have one app for this router, and a whole different app for the NetGear EX 8000 extender. 3. App doesn't work for updating firmware. It would be great if you could just push a button and it updates the firmware, but it doesn't work. 4. NetGear has not patched known security vulnerabilities. So if you're a top executive, crypto millionaire, or have sensitive security issues this is not the router for you.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away ... Netgear should not be selling this!

    Posted
    Chris

    I've heard the horror stories over past couple years about the Netgear 1750 (r6400). I made an incorrect assumption that software updates would have cured all the connectivity issues over those same years. NOT!!!! I'm in IT and as a hobby help friends and friends of friends with their computer issues. I was recommending the 1900 Netgear (n7000) but the price on this n6400 was a sale price and too low for client to turn down. Again, I figured the 'issues' had been solved by now. Once I had everything hooked up and set up, as long as my client wanted to go wired and connect via the ethernet then the speed was fine. But, wireless? ... LOL LOL My clent's onboard wireless card has a maximum speed of 150 mpbs. She gets this on her current router. The best I could get out of this router was a speed of 65 mpbs. Really. Undoubtedly this is a firmware or some other weird issue that Netgear HAS to be aware of since its been haunting customers since it first came on the market. You can read the forums and Netgear PPL will advise going to an earlier firmware, or this or that or another thing. REALLY!! Forgive me but I think a router should just work out of the box after the initial, basic setup. No excuses. It isn't cost effective for me to try and figure out what firmware may or may not work to get the wireless speed advertised. Take this device off the market. Cannot recommend this ever to clients. And I would never purchase it myself. And too bad, cause Netgear has and does make other routers that work wonderfully. This isn't one of them.

    No, I would not recommend this to a friend