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Customer Ratings & Reviews

NETGEAR - AC1750 Dual-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 9755 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    It's decent for the price...but has some drawbacks

    Posted
    IanA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    For starters, it's not the fastest router available but it's good for money. It's easy to set up, though I have to confess i don't use any of it's back-up features. For anyone who has logged into a router to set up before, I can attest that this area of use is pretty typical and there's nothing glowing or detracting to say about it. Now...for the bad. I had purchased this router previously. It lasted for just over a year and then died. And when I say died, I mean it just straight up stopped functioning one day. It's connected to a surge protector. It's wired into a NetGear modem. I called support hoping to figure out if it was a software or hardware issue (after power cycling, checking with my service provider to make sure there wasn't an outtage in my area, staring at the lights and comparing to the manual etc). Man does their service SUCK. I mean TERRIBLE. I think Comcast owns them. Ok, for the details: They had me wait on hold after I entered in my serial numbers etc. They discussed the issue with me. Then, after about an hour of this procedure, they finally tell me they can't help me until I pay $80 for a service extension. Really? REALLY? I get that you can't fix it over the phone if it's a mechanical/physical issue. I understand that warranties expire. But you won't even try to diagnose it? I mean, for the $80 I'll just go out and buy a new one! What compounds this level of stupidity on their part is that they REFUND THE $80 IF THEY CANNOT FIX THE ISSUE. In my case, it was a hardware issue and it burned out...took me about 90 minutes of messing with it to get the right indication lights to show up for me to know that. So I would have had to pay them, go through god-knows-how-much-time-and-hassle to get to the same conclusion, get my money back, and then have to buy a new one anyway. If I weren't moving out of the country shortly...I would have bought something different. In order to just get things back up and running again quickly I just replaced it with the same version so I could be done with the hassle.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Goes Down Like 1-Legged Ice Skater

    Posted
    AustinGuy

    I bought a higher end router to avoid problems. This thing is trash, and tech support doesn't actually know anything. The router runs fine for some period of time. A few weeks, a month and then it just doesn't move any data all of a sudden. Pull the power and reboot it then it works fine for an hour, a day, a week, a month, who knows. It will also work poorly instead of going down completely. Standing right next to the router and very little data throughput. Reboot the router and WOW it's blazing fast again. The only thing that changed was I rebooted it. I finally got into a router of power cycling the router in the mornings when I get up, then hoping it will last for 24 hours. Critique: 1. Tech support is terrible. All they know is update the firmware, reset to factory settings, then read you the manual. When something happens that is not in their script, they can't help you anymore and there is no L2 tech support without signing up for a contract. 2. Every router has a different app. I have one app for this router, and a whole different app for the NetGear EX 8000 extender. 3. App doesn't work for updating firmware. It would be great if you could just push a button and it updates the firmware, but it doesn't work. 4. NetGear has not patched known security vulnerabilities. So if you're a top executive, crypto millionaire, or have sensitive security issues this is not the router for you.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Priced router

    Posted
    badd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When I first connected up this router I was frankly surprised at how well it handled everything I threw at it in terms of connections and constant use. Then 4 short months later I started noticing as some other reviewers have pointed out that the connections would slow to crawl. Suddenly I sporadically started seen my 5GHz connections go from 110Mbps to a consistent .8Mbps (yes thats not a typo, less than 1Mbps). Initially I sent my internet service provider my full ire thinking that there is no way my relatively new router could be the issue. Time warner understandably does not have the best reputation. They came in found no real issues other than old cabling. They replaced all cables even those outside my home going to the power poles on my block. Nothing changed. Sometimes a reboot of both the router would help, other times it did nothing. Sometimes it would be good for a week or several days but it would start working fine eventually. Then I started seeing this issues happen more frequently until finally at the end of December it was an everyday thing. I then noticed that when I swapped out the router with a borrowed one, or when I bypassed it completely and connected directly to my modem I had no issues at all. This is what brought me to the really diving into the router itself. To date, dozens of reboots later, several firmware updates, and even just reverting the entire thing to it's default setup with the oldest firmware available only provided me with a couple of days AT BEST with a working router. Since I am no longer within their 90 complimentary support window I get no help over phone unless I pay. Email support as a lot of others have pointed out takes an eternity to get any sort of response from. I cannot tell you how disappointed I am with this product and it's customer support.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Off to a great start then…

    Posted
    EdEastridge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Netgear AC1750 to replace an aging Apple AirPort router (802.11G, overheating fairly often; slow to cool back down; it needed to be put out to pasture). I got this, had decided to wing it (because, well, I've done router config a time or 5, including BSD computer based routers). After the first failure (wired connection worked like a champ, a couple of systems connected beautifully, the remainder kept getting invalid password), I assumed I had goofed up, reset the router using the handy dandy reset paper clip, followed the instructions (who knew!) brought the router back online and… …still didn't work. Same issues. In fact some of the systems that could connect originally couldn't connect the second time. I went to work, researched this while awaiting the prepress workflow to chug through files, etc., got home, reset, tried again and still fell short. Returned the router, had similar issues with a D-Link 5300, and eventually resolved the issued with a Linksys WRT 3200 ACM. Note, after purchasing the WRT3200, I discovered in the news the word of the zero day exploit affecting both the Netgear AC1750 as well as the next step up (which I nearly purchased) the AC1900 NIghthawk. So ultimately, I cannot recommend the AC1750. I wish I could as Netgear normally makes phenomenally good networking equipment but this one fell way too short.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth it!

    Posted
    customer

    I bought this router only 6 months ago when a best buy employee recommended it. I trusted what they said as my last router was a Linksys and I had it for 9 years with no issues until it was no longer compatible with our devices. During the first 6 months we had to reset this router at least once a week and had a lot of buffering with the top speed of internet from TWC. It would be working one minute and then the next our devices could not connect to it. Then one night after using the PS4 for games and switching to streaming Netflix it just stopped working. We tried everything netgear suggests to do for troubleshooting including a factory reset with no luck. We reached out to best buy only to find out they can not touch net gear products to fix this issue and we had to go through net gear. We tried to fix it with net gear and got on the phone with someone. She said she knew what the issue was and she could take care of it, then she said oh wait your 90 day free support is up so your going to have to pay me $50 to fix this. We asked "so you know the issue is internal and you can fix it but your going to make me pay to fix your faulty issue" She replied "do you understand the words I am saying to you?" We continued to argue that if it was an issue on the internal side of the router and not our issue we caused then why should we pay them each time it happens. She just kept repeating "do you understand the words I am saying to you" After deciding that net gear is unreliable and rude in their customer service we are switching brands. Not worth paying $50 every time it breaks when we could just buy a new router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay away ... Netgear should not be selling this!

    Posted
    Chris

    I've heard the horror stories over past couple years about the Netgear 1750 (r6400). I made an incorrect assumption that software updates would have cured all the connectivity issues over those same years. NOT!!!! I'm in IT and as a hobby help friends and friends of friends with their computer issues. I was recommending the 1900 Netgear (n7000) but the price on this n6400 was a sale price and too low for client to turn down. Again, I figured the 'issues' had been solved by now. Once I had everything hooked up and set up, as long as my client wanted to go wired and connect via the ethernet then the speed was fine. But, wireless? ... LOL LOL My clent's onboard wireless card has a maximum speed of 150 mpbs. She gets this on her current router. The best I could get out of this router was a speed of 65 mpbs. Really. Undoubtedly this is a firmware or some other weird issue that Netgear HAS to be aware of since its been haunting customers since it first came on the market. You can read the forums and Netgear PPL will advise going to an earlier firmware, or this or that or another thing. REALLY!! Forgive me but I think a router should just work out of the box after the initial, basic setup. No excuses. It is not cost effective for me to try and figure out what firmware may or may not work to get the wireless speed advertised. Take this device off the market. Cannot recommend this ever to clients. And I would never purchase it myself. And too bad, cause Netgear has and does make other routers that work wonderfully. This isn't one of them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked for a while, customer support is terrible

    Posted
    tshugarts
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have 1GB internet and this router handled the speeds well for a time. After 5 months of owning, my video streaming started lagging significantly. When I performed speed tests on the wireless 5ghz network, I experienced download speeds of 10 mbps. When I plug my computer directly into the back of the router, the speed only slightly improved to 90 mbps. Keep in mind that I have 1GB service. When I plug my computer directly into the wall (I don't have a cable modem), I get download speeds of 800 mbps. In my mind, it was obvious that the bottle neck was occurring with the router. I had my ISP come to my home to test the network on their end, and they experienced the same results. I called Netgear support and opened a case. After going through their basic script (reboot, power cycle, check for up-to-date firmware), I was told that my 90 days of free technical support had expired and that I would have to pay 89.99 for 6 months of extended support. I have never experienced this poor of customer service. How poorly are Netgear's products made that they know they will become unreliable after 90 days and use that to get you to pay more? I have tried countless reboots, power cycles, and even reinstalling old firmware additions with no improvement. I hope that I can fix this issue on my own because I refuse to give Netgear anymore money. If I am unable to fix it, I will certainly being going with another brand.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keep the box

    Posted
    seversuave
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this as a replacement for the Apple Airport Extreme, which was about 5 years old and did not ever reach all corners of my 5K sq ft home. It was recommended by the Best Buy people as having good range. My initial impression was "cheap" because it was so lightweight compared to the Apple product. It was fairly easy to set up with the instructions. My family immediately complained to me that the WiFi signal was not as good as before. There is a room literally 15 feet away from the router that was not getting good signal. It previously got excellent signal with the Apple router. I spent 1.5 hours on the phone with NetGear trying to tweak the settings on the router to make it have better range. Their final recommendation was "get one of our extender products". So, with that information, I plugged my Apple router back in, and boxed up the NetGear router. Best Buy of course has an excellent return policy. The extender was about the same price as this router, and seemed to fix my problem. This router was a disappointment.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great when it worked

    Posted
    Mal1981
    • My Best Buy® MemberMember

    I purchased this router a few months ago. My initial configuration was easy and everything worked fine. Great wireless range and speed. About 60 days into use (no configuration changes, no changes on my home network), I lost network connectivity. Wireless and my Tivo (hardwired) all lost connection. I restarted the router, same results. I tried downgrading the firmware, nothing. I finally reset it back to factory default and proceeded to configure it again. It worked for two days with no issues until the problem reappeared. Contacted Netgear support who couldn't figure out what was wrong so they sent me a new router (I had to pay for return shipping by the way. that made me happy after just paying $130 for a router that doesn't work). Configured the replacement router and notice the GUI interface was acting very sluggish and unresponsive. I reset it to factory defaults and configured again. The thing worked fine for three days until the same problem started happening again. I finally said forget it and plugged in my older router, which has been running fine for the past two weeks with no problems. Very disappointed in this equipment. Don't think I'll waste my time with Netgear again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great router if you're wired to it.

    Posted
    Ed40219
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this to upgrade from my fourth generation AirPort Extreme. Hooked it up, went through the Netgear Genie and had a blazing fast wired connection and flaky wireless. My devices finally connected but I found out the next morning everyone in the household kept getting "Invalid Password". Figuring the problem might be the router's location in a relatively small enclosed space, tried a factory reset and attempted to set it up in our far more open living room. Unfortunately the password problems persisted and I returned the router for a refund. After a few more misses with a D-Link, I have settled on a Linksys 3200AC, which configured properly the first time and seems to be chugging along. Other than the room the router sat in, I tried the reset and config to also eliminate any errors I may have made in configuring the device. I'd like to assume that I might have received a faulty unit, but I didn't have time to go through the same procedures with another copy of the same unit. I will test out Netgear switches and routers when the need arises but am disappointed in this one.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    NETGEAR nothing like it use to be

    Posted
    kimalpena
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So unit arrived to replace a 3 year old NETGEAR router I had (had 4 total over time and loved them all before this one) once I installed it I could not get on the internet but could see the router on devices. I ended up calling customer support and after working with a person I could not fully understand what she was saying we did a bunch of things but after a hard reset we got it working. I had both 2.4 and 5.0 but the next day I lost the 5.0 and all that works is the 2.4, so reset again and got the 5.0 going again. I will see if it does it again tomorrow if so it is going back to best buy, will buy another brand and never go back to NETGEAR I would think they would still put out a quality product but it looks they have forgotten the main thing in business build quality products customers pay a higher price for that and expect it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Does not work

    Posted
    Jamesboyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this router last month and it suddenly quit working. Tried returning it to the store in the box and with the receipt. I was told that I would need to contact Netgear directly. I just spent 30 minutes on the phone with someone from Netgear that I could only understand about every fifth word. I had to provide the serial number five times because this person did not understand English. It was the most challenging service call that I have ever encountered. The worker said they would try and trouble shoot the problem from what I could understand. I was asked to unplug and plug in the router multiple times to no avail. I finally decided this was a complete waste of time. I can't believe that Netgear does not stand behind their product and that I am expected to understand the Arabic dialect or language. I finally decided to give up because I was getting no where. I will be buying another router, obviously a different brand, and not from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worse router ever

    Posted
    senoj
    • My Best Buy® MemberMember

    Bought this last Wednesday. It's not plug and go as advertised. 1st call to netgear, couldn't understand the rep to save my life. My internet provider walked me through the installation. Once I was up and thought I was running, it drop connectivity every 30 minutes. I called netgear, AGAIN different guy, but couldn't understand him. I was getting frustrated cause he took me to a log in site and whatever he did it changed my home browser. I was so irritated, the man hung up on me. I filed an on line complaint for assistance with my router. My first case was closed because they said I already had a case #. SO--I started sending all my issues in and it's been a week and haven't gotten any support at all. I sent e mails, posted on their facebook page and NOTHING. WORSE ROUTER EVER. Poor customer service. I should have know not to buy it because Linksys was sold out and there were tons of Net Gear. That should have been my first clue. DON"T BUY this router

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Router lasted 4 months!!!

    Posted
    Cactus73
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I purchased this router, I was getting Ethernet and WiFi speeds of 117 down and 12 up. Now 4 months later, I am getting Ethernet speeds of 32 down and 13 up. WiFi speeds are the same. Thinking that this was a router issue, I plugged my desktop directly into my modem. Speeds were back to normal...117 down and 12 up. I rebooted the router and updated the firm ware. Nothing worked. I called Netgear for warranty support. They offer 90 days free support, but my router is 4 months old. They offered continued support if I renewed my warranty for an additional $90 for 6 months . $90 to get support on a $100 router? That is that most ridiculous policy I have ever heard. I will not buy another Netgear product ...EVER!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Second r6400 router and also doesn't work.

    Posted
    RaymondS

    First bought an Asus router from Best Buy. That worked maybe 3 months, then exchanged for a Netgear r6400 ac1750. That worked for maybe 3 months. It just completely stopped reading the LAN ports or Ethernet ports and only the wifi worked on very few days before we exchanged for another one of the same model. Not even six days out of the box and all it does is power on. Ethernet ports and wifi were a no go for this one. The internet light is always orange. If anyone is interested in buying this and use many devices connected to the router, this is what we have - incase you are in the same boat. Ethernet ports - Main desk top computer - Two PlayStation 4s Wireless - Two Apple tablets - sometimes a PlayStation 3 - 3 iPhones - sometimes a laptop (Not all of them are on/active at one time)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worked intermittently - Very frustrating

    Posted
    JoeV
    • My Best Buy® MemberMember

    I bought this router after the salesman recommendation. Took a while but finally got it set up. Was difficult to get into the router to set up. After some research on the internet I got it going. After I got it set up it would work great on my wife's Macbook, but not mine. I connected to the router, but no internet. The next day it worked on both of our Macbooks. The next day mine worked and my wife's would not connect to the internet. When it worked it was lightning fast. I could find nothing wrong in the set ups. So I returned it to Best Buy. They were good about taking the return. I went my cable carrier and leased a modem for $5 per month. It set it self up immediately and had good instructions to get into the settings and rename.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not so good

    Posted
    TomM
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wanted a new router so purchased the Netgear AC1750. Right from installation I ran into an issue that has yet to be resolved. Issue is this. Each time i access the internet i get an error message. Either when i start my isp or when i call a website. It is most annoying when i am accessing my bank for check processing or other sites that require more than one screen to accomplish a task. I get an error message like "no internet service" or "unable to reach internet". Returned unit once and was replaced again by Netgear. still having the same problem. ON the upside my wifi is awesome. Sometime the issue resolves itself other times i can fix by using the f5 key and other times i just grow old waiting. Also it appears my internet access using my Ethernet is no faster then my old Service provider router. From my perspective i would never buy another Netgear router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Netgear AC1750

    Posted
    Puppy0610

    Network issue-Netgear wants to charge $99 for support. They are telling me i have a virus and the only way they can complete the install is to charge the fee of $99. I was told 10 time it is not Netgears fault i have a virus. What did i pay $170 for the product and 3 months of support for if they are NOT going to support the product. I was told that Netgear was the easiest to install and they had the best customer service. NOT. Save your money and go to another brand. Then when i was upset with the phone support they sent me to a Tech Support for him to continue to cut me off, interrupt everytime i tried to speak and still did not get any assistance.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great while it worked.

    Posted
    Keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The WAN port failed after 9 months. No problem, right? The hardware warranty is one year. They'll only accept a warranty claim if you pay them $80 to troubleshoot it first! And since the warranty is Netgear's, BestBuy kicks it off to them and won't handle it in-house. So my device failed while in warranty and Netgear wants to charge $80 to troubleshoot it first. They claimed to have remotely checked the hardware WHILE IT WAS OFFLINE. When asked later, they said "it was a simulator, we can't actually check your device remotely. You'll need to pay the $80 for that."

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not work straight out of the box

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Could not connect to the installation wizard. After a long session with the support staff they were able to get it up and running. The support staff then put me in touch with a third party on line Computer fix it company that advised me my Computer files were corrupted. They tried to sell me an on line fix for $199. They hung up when I asked how to call them back. The Router worked but dropped the Internet connection regularly. Returned this Router to Best Buy. Best Buy was great to work with. Bought another brand from another company. Worked great no Computer problems either.

    No, I would not recommend this to a friend