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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2057 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers express satisfaction with the AX1800 Wi-Fi 6 Router's ease of use, speed, and overall performance. Many appreciate its range, signal strength, and coverage, as well as the simple setup process. While most users report no connectivity issues, some have noted compatibility problems and dislike the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 2,057 reviews
  • Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curb service was great. Very helpful. Routerworks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet equipment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router i ever owned i would recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase made.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase made. No service interruptions - LOVE IT!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROUTER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works very well. Has improved my WiFi a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install works great I cannot complain. No issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, does the job. However, the range is not very far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for my home network of 8 devices including a printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad it was on sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bob this for my parents as an upgrade to their system. Saw significant improvement in wireless Internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but still have some issues might needed a larger unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product!!!! I highly recommend it!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Could be user error

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was having trouble working with the cable modem, so I returned it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a month, but has helped prevent disconnection of sercuity cameras and other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I needed I did not want to rent anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this router is amazing, literally fixed all my wifi issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The password on the router was incorrect. Calling customer service was if no use because they could not see any information. The router name was not showing on the wifi instead the password was which was weird. Once I downloaded the app, the app had the correct password. I do like the parental controls that are included and the only reason why we kept it. Netgear charges extra for parental controls.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Victoria,

      You can reset your router to factory settings if the password will not work. This resource will help you: https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    Solid router!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Has many good features in the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good, there’s nothing to really complain about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works as expected. Customer service was good too.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with this has been mixed. We have had Wi-Fi issues with many smart home products off an on since we got this router. The advanced setting are not accessible in the app and they market their security software to you around every corner. After some time and a few firmware revisions it is more consistent but not a great first impression.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good router. Has helped improve the wifi around my house. Especially helps with multiple devices.

    I would recommend this to a friend
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