Customer Ratings & Reviews
- Model:
- RAX10-100NAS
- |
- SKU:
- 6425811
Customer reviews
Rating 4.7 out of 5 stars with 2057 reviews
(2,057 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the AX1800 Wi-Fi 6 Router's ease of use, speed, and overall performance. Many appreciate its range, signal strength, and coverage, as well as the simple setup process. While most users report no connectivity issues, some have noted compatibility problems and dislike the app.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Average
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its about average. The range is ok. Number of devices that this device supports is good. Currently I have somewhere between 15-20.
No, I would not recommend this to a friendRated 2 out of 5 stars
Skip this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues setting up and the signal isn't very strong. I would not buy it again.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Buy a combined router/modem, not separate units
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pits. Over two hours on helpline and it would not communicate with new arris modem. Returned everything and got new Motorola combined modem/router at Best Buy. Never buy separately, get combined router modem, less hassle. Motorola unit works great
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MajesticJames,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with installing your RAX10 and have already returned it. When experiencing trouble while installing, we recommend visiting the following resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
No QR code
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No QR code and set up was/is very difficult. I am still working with it but not happy about it now
No, I would not recommend this to a friendRated 1 out of 5 stars
Very buggy device and App will make you cringe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, worst app support. Returned right away. No interconnectivity with Netgear Extender. App requires multiple setups and locked me out completely from the router. I read to reset the device and start over and the reset button didn’t actually reset the device to factory settings after holding for 7 seconds. Tried everything. Wasted so much time. No instruction manual. Was working for 5min until I tried connecting extender and when that didn’t work couldn’t reset device. Total garbage. Buyer beware.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DisgruntledAgain,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Just so-so
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as well as I’d hoped but when it is working, it gives a better connection than my old set up.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Menu,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Dont recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects and goes offline often. Set it up with my phone and it asks for password constantly and wont connect as a trusted device. Useless
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Marcos,
Thank you for your review and feedback. Please check out our troubleshooting resource for connection issues at the link: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
You can also contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Decent for smaller areas
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works I suppose, the range is very minimal and does not get my whole house.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mars,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Pros mentioned:Performance
Rated 4 out of 5 stars
A good router for the home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After learning its features, the router works very well.
I would recommend this to a friend Rated 3 out of 5 stars
Netgear router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, but could have gotten a better price. Sure could have looked around more.
I would recommend this to a friendRated 2 out of 5 stars
Did not work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work for me, the signal never was there
No, I would not recommend this to a friendRated 3 out of 5 stars
Good wifi 6 router.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works. Parental controls are not integrated as well as other models. Overall good product.
I would recommend this to a friendRated 3 out of 5 stars
Hard to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like this router but had issues setting up, tech support was extremely helpful
I would recommend this to a friendRated 3 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on when I purchased it so far, it’s been good
I would recommend this to a friendRated 1 out of 5 stars
AX1800 gets a BIG Thumbs Down!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router was a true horror story for me. ISP couldn't figure out why my internet signal was horrible. It would drop consistently. Sometimes for 10 minutes, and sometimes for hours. After 5 visits from my ISP's tech's, with no resolution, Figured that it had to be the router. I bought the AC1900, and everything has been fine since. Now, what to do with my expensive paperweight (AX1800).
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RandallJ,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
No good router or extender
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont really liked.i have to disconnect it so many times to get signsl again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi HoracioB,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with losing signal with your RAX10. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Unimpressed and Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressed and Disappointed. After 4 months the 5Ghz channel has stopped working. When I tried NetGear technical support, they told me I had to purchase more support time because my support expired 90 days from purchase. They didn't want to hear that it's a hardward problem or honor any sort of manufacture's warranty for a replacement device.
No, I would not recommend this to a friendRated 3 out of 5 stars
Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok router & it does what you need it to do
No, I would not recommend this to a friendRated 2 out of 5 stars
Underpowered overrated router
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this router and it kept dropping our service. It took a few phone calls to figure out that this router was not adequate for our 1000 sq ft house. We wound up replacing this item after a few months
No, I would not recommend this to a friendRated 1 out of 5 stars
Required Netgear App repeatedly crashes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Netgear App is required to set up and manage all of your devices. We couldn't get the WIFI to work. The app repeatedly crashed and wouldn't connect to the router. The router worked great for wired connections, but because the app wouldn't work we couldn't manage the devices or make sure our connections were secure. (There is suppose to be an optional web interface, but the links went around in circles and never gave a web browser option.)
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DCAZ,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the set up and this resource should help you https://kb.netgear.com/978/Completely-avoiding-the-Smart-Wizard
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
