Customer Ratings & Reviews
- Model:
- RAX10-100NAS
- |
- SKU:
- 6425811
Customer reviews
Rating 4.7 out of 5 stars with 2057 reviews
(2,057 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the AX1800 Wi-Fi 6 Router's ease of use, speed, and overall performance. Many appreciate its range, signal strength, and coverage, as well as the simple setup process. While most users report no connectivity issues, some have noted compatibility problems and dislike the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App
Rated 1 out of 5 stars
Not again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this right after purchase. The App was terrible and made it difficult to install. I have tried Netgear twice and twice I returned the router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Timi,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took the advice of the salesperson and purchased this. Worst router ever.... I was told it was easy to set up and it was not, it took me over an hour. I am always kicked out of the network and have to log back in. My internet has gotten slower with this product, have difficulty with pages loading, I would not recommend this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Michelle,
Thank you for your review and feedback. If you are having problems with your RAX10, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Nice...but buggy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having tons of DNS issues with this which is causing me to contact netgear support quote often...
No, I would not recommend this to a friendRated 3 out of 5 stars
wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.security makes it tough to connect, had to reconnect my xbox everytime i used it, ended up returning
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Andrew,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your router and returned it. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Marginal with electronics
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already dropped too many times to rely upon and is no longer used in our house.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dre1995,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 5 out of 5 stars
Good range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good signal range, skinny enough to hide behind furniture with Velcro. Used this to replace a older router that wouldn’t bypass interfering channels amd it works great.
I would recommend this to a friendRated 3 out of 5 stars
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough range, it was necessary to purchase an extender.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MotorolaModem,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
It's ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple router not a fan of the nighthawk service that bogs everything down
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kevin,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Not good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow in download and disconnect some times over all not good
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mohsen,
Thank you for the review. We are sorry to hear of the disconnections. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
having trouble...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi... I have not been able to get this router to work yet. I may need to return it. The start up app for my cell is not helping me. I have internet using an ether net cable, but no wireless thru this unit. I haven't had time off to work on this....
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Router,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with installing your new router: https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router?language=en_US, and also if you're having trouble while installing: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
not great router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great it kept losing connection, phone support is terrible
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi roger,
Thank you for your feedback. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Don’t waste your time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it ahead of our move and when we went to set it up it was broken. Tried to take it back but because it was past the 15 day grace period they would exchange it. Call Netgear and all I got from them was a run around. I would never buy another netgear product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Firmware update bricked router on first night
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As title says, downloaded Nighthawk App, started setting up the router… was advised via app to download and install the firmware update so naturally I did. The router failed to install the firmware update and became useless so I returned it the next day. Went with a Deco Mesh Wifi 6E system instead and couldn’t be happier.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi FritzyArbuckle,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX10 and have already returned it. When experiencing trouble with updating firmware via the App, we recommend updating in the Web Interface using the instructions in the provided link: https://kb.netgear.com/23442/How-do-I-update-the-firmware-on-my-NETGEAR-router-with-a-web-browser.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Not Pleased
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't have the coverage that it says it will have. The router is located in a guest bedroom of a single story, average size house. The signal strength is marginal in the master bedroom and occasionally shuts out all together.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Fred,
We appreciate your feedback and we want you to know that your experience is important to us. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not for use with hotspot box for internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work at all with a hotspot box! Might work with fiber optic or other !
No, I would not recommend this to a friend Rated 1 out of 5 stars
TERRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! My printer constantly lost wifi connection, about every 45 minutes. Gaming was next to impossible. Someone thought it was the anti-virus software they want you to purchase that was causing the problem. Not sure why it did not work in my environment but I already replaced this with Google WiFi and it works great. I would not recommend this product at all and Best Buy should have a 30 day return policy. I now get to eat the cost of this useless router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Joyster,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Poor support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor support. Scaning QE code gir registration ti manufacturer inducsted that the priduct was not intended for USA. Not sure why stire has a problem.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Useless WiFi purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It is not compatible with Comcast. I switched to them; your product had no modem. I know of two other people who had the same experience.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Decent router but a shady practice.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine, but be aware, if you want to use NETGEAR'S Armor Security (and from what I've read about most routers on the market you don't want to be without updated software security) they force you to accept its automatic renewal, $99.99 annually at the time of writing, with no option for manual renewal offered—thus the low rating.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi FrankP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. For toggling the Auto-Renew function of your NETGEAR Armor Service or for managing your subscription, we recommend visiting the following resources: https://kb.netgear.com/000059448/How-do-I-view-my-NETGEAR-Armor-subscription-plan?language=en_US, and also: https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Abdo Aldalali
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work at all I installed it after the return timeframe passed and didn’t pick a single now I am stuck with it
No, I would not recommend this to a friend
