Customer Ratings & Reviews
- Model:
- RAX10-100NAS
- |
- SKU:
- 6425811
Customer reviews
Rating 4.7 out of 5 stars with 2057 reviews
(2,057 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the AX1800 Wi-Fi 6 Router's ease of use, speed, and overall performance. Many appreciate its range, signal strength, and coverage, as well as the simple setup process. While most users report no connectivity issues, some have noted compatibility problems and dislike the app.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Fair upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor startup instructions. Only shows NETGEAR 04 connected. Auto switching is not apparent between 2G and 5G. Auto switching does not appear to work on all data inputs. Signal strength is questionable.
No, I would not recommend this to a friendRated 2 out of 5 stars
Arg, incomplete instructions to install.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well the instructions say to take a scan of the QR code. But not what to do if there is no QR code. On the phone with tech support to find out what 3 lines of text could have told me.
I would recommend this to a friendRated 2 out of 5 stars
router returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced router we had for several years. Have to have a router for our Intermax service. Did know we had a have app on our phone to install. Couldn't get t setup so returned it.
No, I would not recommend this to a friendRated 5 out of 5 stars
Just what I needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works exactly as I needed. Love the additional features and app control.
I would recommend this to a friendRated 1 out of 5 stars
Netgear used to be good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection constantly broke up after a connection of 7 devices. Requires their proprietary app to use and requires a netgear armor subscription to access basic features. Honestly grab a ax3000 asus or a rt-ax86u for even better performance with gaming.
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Employee sold us wrong router. It was for cable. We. Told him it was for CDE, fiber
No, I would not recommend this to a friendRated 5 out of 5 stars
Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are waiting for geek squad to install product. Have not used it yet.
I would recommend this to a friendRated 5 out of 5 stars
fixed all our wifi issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fixed all our wifi issues we were having with our old router
I would recommend this to a friendRated 2 out of 5 stars
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frequently randomly shuts down and restarts when under heavy load, kicking me off of my streaming, games, and downloads. Not what I want out of a $100+ wifi router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi KnicKnack419,
Thank you for your review and feedback. Please check out this troubleshooting resource for your RAX10: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Bad range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have very good range and cuts in and out. I’m only about 20ft from it and it won’t have service
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Andy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work for my problemxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendRated 5 out of 5 stars
netgear router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOrks great! NO issues so far, good connection wifi.
I would recommend this to a friendRated 2 out of 5 stars
Doesn't like our printers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up having to return it as this wifi router was quite unstable. It kept loosing connections to our printers. After many re-starts and such, I just gave up.
No, I would not recommend this to a friendRated 2 out of 5 stars
Slow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think there was something wrong with mine. I was unbelievably slow after installed. I returned it. It was also the worse set-up I've ever done.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Petnut,
We're sorry to hear that you had problems with your RAX10 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Did not go far enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because of area it did not cover in the home.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DouglasT,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RAX10 and have already returned it. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Pros mentioned:Ease of use, Performance
Rated 5 out of 5 stars
Netgear AX1800 Router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Netgear AX1800 was easy to install and setup due to the seamless iPhone app. This replaced an older Netgear 2.4 GHz router and the difference was amazing. This now give me 2.4G as well as 5G with complete coverage of an 1750 sq. ft. house. More reliable coverage for the TV and cell phones. There are no drop outs of signal and I am running both laptops and TV as well as security cameras. Excellent!!!!
I would recommend this to a friend Rated 1 out of 5 stars
Wack
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working at all you have to buy a subscription on top of your internet
No, I would not recommend this to a friendRated 2 out of 5 stars
never buying netgear again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt do what i needed. never buying netgear again.
No, I would not recommend this to a friendRated 1 out of 5 stars
They did try.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was told at the store that it was a 98% chance that this replacement would fix my broken Wi-Fi. After two attempts to install, and one long phone conversation with tec support - I was told to box it up and return it and buy another one. I returned it but did not by another on. Still no wifi. I have went back to direct line to Desk top.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi StartP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not stay at 192.168.0.1 reverted back 10.0.0.1
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi CortezJ,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
