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Customer Ratings & Reviews

NETGEAR - Dual-Band AC1750 Router with 16 x 4 DOCSIS 3.0 Cable Modem - Black-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 5334 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
software
  • Rating: 4 out of 5 stars

    Good speed and fairly easy setup

    Posted
    garette
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The device was physically easy to install, however the software portion of the install was a bit more complex than the instructions let on. Had to contact the internet provider for completion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    product exceeded expectations

    Posted
    robertico
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    worked as advertised. although modem programmed to 850 mps, limitations of my software and hardware did not aloow for me to experience speeds approaching maximum speed accepted by modem

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It works fine, but...

    Posted
    consciousconsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This router works perfectly fine, except the set up process was a hassle since the instruction/set-up manual's instructions were not working. ThenI called the developer's customer support to fix the problem and they were extremely rude and angry with me about their hardware and softwaren't working properly. I'm aware that these two issues aren't Best Buy's fault since it was clearly the manufacture's fault given how they seemed to be familiar with the routers not work like they should upon installation. If I didn't experience the rude developer caller I would've given this device at least 4 stars.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The warranty is worthless

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This router worked great for 6 months. I began having connectivity and speed issues at that time. I called my internet provider who came to my house and determined the issue was not a provider issue, but it was a problem with the router itself. They suggested I call Netgear, since the router has a 1 year warranty. In the mean time I rented the latest and greatest router from my internet provider. It works better than the Netgear ever worked. Upon calling Netgear I was told that my router definitely had a software issue which they could immediately fix remotely for $100. The Netgear warranty DOES NOT cover software issues which apparently developed sometime during the first 6 months of use. IT seems odd that my old router or the cable company router DID NOT have software issues like the Netgear router developed during the covered warranty period. Buyers beware. Netgear warranty does not cover softwear issues!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Exellent product, I do recommend it

    Posted
    Jeff
    • My Best Buy® Member

    I waited half a year before I wrote my review to be sure it was going to reflected upon long term usage and not just a couple of weeks. I can honestly say that it has not disappointed me. I live in a two story house that is about 2,200 sq. ft. and it has done very well. We are a family heavy Internet users; from streaming Netflix to online gaming to streaming our own media content. I have TWC and it hooked up easy with no issues. I liked that I did not have to mess with updating the firmware on my end and the 16 channels bonded right away. All is good! For those of you who have problems with the 5GHz band try updating the driver software for your wireless adapter. I had one laptop that had that problem but it turned out it was not the router it was a software update on my laptop for the wireless adapter. In the past 6 months I have only gone offline 3 times, but I think each time was the fault of my ISP and not the router, a service outage of Internet service. I would recommend this router and it can keep up with everyone in my house, speeds are great, I am happy I bought it

    I would recommend this to a friend