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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the EAX12 AX1600 WiFi 6 Mesh Wall Plug Range Extender for its ease of use, strong signal strength, and overall performance. Many customers also appreciate the range and connectivity it provides, along with the simple setup process. A few customers have noted the product helps with lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 384 reviews
  • Pros mentioned:
    Signal strength

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never recommend extenders unless absolutely necessary. Most extenders force you to create a new network and I don't believe devices are smart enough to auto-switch yet. I purchased this one because it claimed to join the same network with same password and ID. That part was not as simple and straight forward, the app, still has language indicating that it wants to create a new/different network. I looked passed it and still attempted to use, but while the signal claimed to be a strong one, it was incredibly slow. I returned it to store, not worth it. And this is an expensive one, not worth it. My stance is still "never use extenders" unless it's for a specific project/necessity. I would recommend a mesh wifi system.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Easy return

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great return easy to do I liked the product but it stopped working intermittently had to grab another.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight forward setup. Well made. Allowed us to add an Ethernet cable for our Arlo hub / security cameras to a StarLink system. All connections seem solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with Netgear Nighthawk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help from tech support to connect it to my night hawk router, but it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. It boosts my signal downstairs and I have had no issues streaming.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating and Ineffective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a waste of money. Setup was OK using the app, but the app’s instructions are inconsistent with Netgear’s online guidance and this is sloppy and confusing. The device stays very hot, there’s no improvement despite all efforts, and the device simply does not stay findable via its app. It is incapable of working with more than a single device when it does connect after much effort.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Signal booster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improves connection to my Sonos speakers without dropping signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range Extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was a great purchase because it helped pick up the internet signal better in the room further from the internet tower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi extender

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this yesterday hooked it up it was easy and quick great product using nite hawk app is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It uses same name as router so your network is only one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed HDMI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed it to provide HDMI for my TIVO in the basement

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wifi extender

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy to setup as they say. Finally figured it out after an hour or so.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not easy to install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does not seem to be compatible with our existing Netgear extender.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dog Tier Customer Support

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 3 months of purchasing this product, it failed. Which happens. The problem I have is with their support. I operate a business, and I paid the $40 to have this overnighted - which their customer service agent told me was an option. The next day, they contacted me acting like this was some high-tier, gift-from-god product and it could NOT be overnighted because its 'too valuable'. The ONLY option was to do standard, which is 2 weeks. I refuse to ever support a business that does a bait and switch, especially with their support services. Beware ever purchasing or supporting an awful business like Netgear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    dead zones no more!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! does what it is supposed to do and extends in dead zones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extender-Problem Solved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This solved our internet problems. Super happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mesh extender

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it in mesh extender mode with router and it works well enough

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not needed product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it hone and found out thay I didn't need it at all per technicians recommendation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear AX1600 Wifi 6 Mesh Extender

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family was having wifi fading in and out. With this product if fixed those anoyying problems. 100% internet all over the house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection issues, have to reset it often to keep devices connected, at first i thought it was the TV but then multiple devices had same issue, resetting the extender fixes it temporarily

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ThomasN,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team