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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers enjoy the EAX12 AX1600 WiFi 6 Mesh Wall Plug Range Extender for its ease of use, strong signal strength, and overall performance. Many customers also appreciate the range and connectivity it provides, along with the simple setup process. A few customers have noted the product helps with lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 384 reviews
  • Rated 5 out of 5 stars

    router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this router, was unable to plug it where I wanted, however it worked great where I was able to plug it in breifly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HOT HOT HOT

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheats, needs a much better cooling capability or internal fan.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I has extended my Wi-Fi to almost all over the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid extender Wi-Fi, My son is now happy due to him not catching good signals.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Another disappointment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Netgear loyalist for years but this is the second consecutive bad experience I've had with their equipment. I bought this to upgrade our current WiFi extender and increase signal to the most distant corner of our home. After setup the signal was reduced and throughput was 1/3 of what we had previously. Customization options are very limited and no amount of tweaking improved the performance. Settings changes also took extremely long periods to save in the unit. The firmware was not the latest version and attempts to update the firmware manually (the automatic system couldn't find the internet even though all the pertinent settings were correct) were unsuccessful as every attempt timed out. The last Netgear router I bought had to be replaced twice by the company after their automatic firmware updates at initial setup bricked the devices both times. And their tech support has become atrocious so I didn't even attempt that for this device. After hours of attempting to make this work, I had to give up and return it. This will be my last attempt at using a recent Netgear product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Extender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product that made our wifi work in a remote location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It works perfectly and will recommend it to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mesh extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh extender would definitely recommend. Exceded my expectations.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Neat gear Extender Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average because all the 4 lights don’t always stay green. But this equipment is more affordable than the other brands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent connectivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wider reach at home compared to old extender......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooddddddddddddddddddddddddddddddddddddddddddddddd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electronic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues or concerns, what I needed. Value and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NETGEAR - EAX12 AX1600 WiFi 6 Mesh Wall Plug Range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. No issues and working as it should

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for the most part. Sometimes, it would randomly kick me out of the Wi-Fi and I had to sign back in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Requires an additional subscription

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device requires a subscription for it to work. That was not what I was looking for, so I returned the item. Make sure you understand the difference between a standard extender and a mesh device. This device seems to be high quality & might be great for some.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sporadic device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works sporadically. There are times it works and other times it doesn’t.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally doesn't work? Set up is impossible. App sucks. Too vague. Gives useless "help" instructions when it inevitably doesn't connect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 2 out of 5 stars

    Its OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ehh. really didn't add too much, but did give a slight boost.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Gman,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    AVOID

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash setup application if you ever want to use the product in a second WiFi network. Completely stuck and cannot reset password, and factory reset did not work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a Good Fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item because I needed extra coverage in my house for outdoor home security items. I could not get this to connect to the items. Tried to get help from Tech Support. I don't like having to speak with someone who is not fluent in English and understand the problems involved in setting up the product. I got frustrated and decided to return the item back to Best Buy and just use the older extender that I was currently using.

    No, I would not recommend this to a friend