Customer Ratings & Reviews
- Model:
- EAX12-100NAS
- |
- SKU:
- 6473372
Customer reviews
Rating 4.3 out of 5 stars with 367 reviews
(367 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the EAX12 AX1600 WiFi 6 Mesh Wall Plug Range Extender for its ease of use and significantly improved range and signal strength, leading to better WiFi coverage throughout their homes. Many appreciate the straightforward setup process and the positive impact on their internet performance, particularly for gaming and streaming. While some users experienced lag before using the extender, the majority report a substantial improvement in their overall WiFi experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
not worth the time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Hook up but my download speed was cut in half. I spent a lot of time on the phone with net gear techs and they could figure it out. they told me to bring it back. I did and no luck with a new one. I ended up just getting a pod from comcast. problem solved and it was the same price
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear Brick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a brick, cannot connect to my wi-fi even after being guided by a tech on the phone! I try every now and then but still no luck! But I will not give up the fight, for almost a $100.00, I an gonna get this darn brick to work!
No, I would not recommend this to a friendRated 1 out of 5 stars
Hot garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worthless. Minimum # of characters reac
No, I would not recommend this to a friendRated 1 out of 5 stars
Sporadic connection, reduced speeds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got this thing to work, but the network always drops. Also the speed is almost reduce by 50%. It’s pointless to use this. Connecting directly to the router was the only way.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wifi extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did extend wifi but severely slowed the speed to my devices as well as lessen signal in a part of house that was strong prior.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nunya,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work. I followed all instructions and got the app but nothing happened other than just make my wifi stop working
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad netgear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still having trouble connecting. Called customer service to connect and are also having trouble to help me to cnnect.
No, I would not recommend this to a friendRated 1 out of 5 stars
WiFi Extender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, this equipment had no impact whatsoever on our situation. Since we missed the return by date, I foresee it being a garage sale item in the future.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TammyT,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item didnt connect to my internet provider most likely and issue on the internet proveders end
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MatthewM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Returned. Did not work in my situation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item as it would not pick up wireless signal from router. Worked only when it was next to router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Repeater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item would not connect properly after numerous customer service calls. It finally started buzzing. I returned
No, I would not recommend this to a friendRated 1 out of 5 stars
Not very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right. Wouldn't recommend this product
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SimonG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your EAX12. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Good until I changed routers
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extender keeps dropping connection from my WiFi, ranging to a couple of seconds to minutes
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SimonF,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device when experiencing dropping connection: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Poor extender
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable, frequently lost WiFi signal. Only used for 8 months and had to replace
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi FeliciaD,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you when experiencing Intermittent Connection: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to set up. Instructions extremely poor. App was useless.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kar10,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Good Product by itself
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was not as easy as it should’ve been and it doesn’t work very well with my Orbi mesh routers.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User interface is difficult and was not able to set this up as an ascess point
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SurajS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Slow and disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, don't buy it. My connection was a lot slower than without it. Kept on losing connection too.
No, I would not recommend this to a friendRated 1 out of 5 stars
doesnt connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this didn’t connect to my tvs only to my cell phone. tech support tells you what you already know.
No, I would not recommend this to a friendRated 1 out of 5 stars
Wi-Gi extender
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t help . Installed to extend Wi-Fi and don’t notice any improvement.
No, I would not recommend this to a friend