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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers enjoy the EAX12 AX1600 WiFi 6 Mesh Wall Plug Range Extender for its ease of use, strong signal strength, and overall performance. Many customers also appreciate the range and connectivity it provides, along with the simple setup process. A few customers have noted the product helps with lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 384 reviews
  • Rated 1 out of 5 stars

    Wifi extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did extend wifi but severely slowed the speed to my devices as well as lessen signal in a part of house that was strong prior.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WiFi Extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, this equipment had no impact whatsoever on our situation. Since we missed the return by date, I foresee it being a garage sale item in the future.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi TammyT,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work. I followed all instructions and got the app but nothing happened other than just make my wifi stop working

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hot garbage

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worthless. Minimum # of characters reac

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Repeater

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item would not connect properly after numerous customer service calls. It finally started buzzing. I returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item didnt connect to my internet provider most likely and issue on the internet proveders end

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi MatthewM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Returned. Did not work in my situation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned this item as it would not pick up wireless signal from router. Worked only when it was next to router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good until I changed routers

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extender keeps dropping connection from my WiFi, ranging to a couple of seconds to minutes

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi SimonF,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device when experiencing dropping connection: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Poor extender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not reliable, frequently lost WiFi signal. Only used for 8 months and had to replace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked right. Wouldn't recommend this product

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi SimonG,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your EAX12. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    Good Product by itself

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was not as easy as it should’ve been and it doesn’t work very well with my Orbi mesh routers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it to set up. Instructions extremely poor. App was useless.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Kar10,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User interface is difficult and was not able to set this up as an ascess point

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi SurajS,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Slow and disconnecting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, don't buy it. My connection was a lot slower than without it. Kept on losing connection too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this didn’t connect to my tvs only to my cell phone. tech support tells you what you already know.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wi-Gi extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t help . Installed to extend Wi-Fi and don’t notice any improvement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get it to work. Returned to the store.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Senior,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with setting up your EAX12 and have already returned it. When experiencing any trouble while setting up, we recommend visiting the following resource: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.

      If you decide to repurchase the EAX12 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Did not work for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was troublesome. This did not work for us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    This item is fire

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two years of having a long cord, running from their rooms to my Internet box, I had been on my kids to find something that would help their computers or gaming systems run better now I am not Tex savvy, and I went to Best Buy to ask and explained my situation what I’m trying to do And I will be honest I started with the eels box that didn’t work and then I got this Netgear piece now the kids were determined to tell me that it wouldn’t work now I started reading the instructions. I downloaded the app to my phone and did everything it was supposed to do and got it working. It was all green take it to the boys room. Somethings, not right it’s red, so I check his computer the network because instructions say to use the 2G for this device and the boy had not been using that so as soon as I connected it to the TG wireless Internet thing, it started working people I found something that finally worked this Mama❤ is happy just to have the cord off the floor. The children are upset because they wanted the Court to still be on the floor. Thank you Netgear you saved mini lives and folks from tripping over a cord.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    works as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Description: had a little trouble connecting to my Netgear Router, but works perfectly now

    I would recommend this to a friend