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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 850 reviews

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Rating by feature

  • Connection Quality

    Rating 4.7 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the Nighthawk 32 x 8 DOCSIS 3.1 Cable Modem's performance, ease of use, and setup. Many appreciate its compatibility with various internet providers and its ability to provide a strong signal. While some find the price to be high, the positive feedback on speed and reliability outweighs this concern for most users. A few users reported experiencing issues with the modem itself, but these were less frequent than positive reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 850 reviews
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    A beast of modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet provider offered more speed which made my older NETGEAR CM600 useless. Had no choice but to shop for a new one. So I decided on this particular model with intentions of future proofing as well. I can honestly say it’s well worth it. A little on the pricey side but I’d say it’ll pay for itself in due time with the money you would save not renting from cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    Fast as an Alcubierre warp drive!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast like warp speed. And reliable. Easy to install. What else is there to say? Great Value!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Awesome modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable. I have been using netgear modems for years now. They have been bulletproof. Just remmeber you need a 2.5gb network adapter to use the full potential of this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my router and needed to upgrade my modem to provide the speed, and this modem did the trick. It was easy to set up using the Xfinity app and was ready in 5 minutes. Modern design and lots of speed. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Speed

    Rated 5 out of 5 stars

    Phenomenal Modem by Netgear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Netgear Nighthawk CM2000 is absolutely phenomenal! Since I’ve had it installed, there has been a substantial level of increased stability and speed within my home network. Coupled with the Nighthawk Whole Home Mesh 6 WiFi System, this combination is hard to beat. I would HIGHLY recommend for those who are in the market for upgrading their networks to look into the system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice upgrade from what i had.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had rental equipment from my isp. Had gone through 3 of their gateways before giving up. Bought this and a router and Ii've had smooth sailing since. Plus saves me money on my bill. Besides that this modem is very easy to set up and has a great build quality. Runs reliably and handles my demands. My speeds have been consistent, and impoved from my rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good Modem, bad Cust Service from Net Gear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    modem works, my down rate Netgears poor Cust. service. I bought so I could match to my Night Hawk router, NetGear was no help in helping me in getting this accomplished. I even had to have the cable company come out and do line checks and system resets. NetGear refused to tell me all the problem was, was a IP address in the setup. Netgear wanted to charge me for that information. Finally figured it out, I am very disappointed in NetGear and their customer support. The modem does work, but for the price netgear should be providing much better CS. My NO recommendation is due to the poor CS.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Bought due to Bottle neckiing ISP modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, also easy to connect with ISP best $270.74 that I have spent at Best Buy since I have been shopping with them. When I bought this it was due to finding out that my ISP's modem was bottle necking the speed I'm getting and this is actually the first piece of Netgear equipment i have bought in ages that actually does what it was made for

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to set up. I used the xfinity app and followed the instructions. After connecting the modem to the router I noticed Immediately the download speeds increased on all the devices . Currently I have 20 devices that are connected by Ethernet or wireless. If you are increasing your internet speeds over 1 Gbit, this is the modem to get.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    3.1 modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem delivers fast speeds when the hardware on the pc is upgraded too. I run multiple devices and cameras with no issues. I have it paired up with an Asus router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Speed

    Rated 5 out of 5 stars

    Powerful No Nonsense Modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use, offers great speed and reliability.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Solid, Reliable and Fast

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem, I've had this for just over 2 years. No bottleneck here, this thing is fast. Yes its a little pricy but you cant beat solid and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this unit for a month with zero issues it restarts required. It was super easy to setup even with Xfinity service. I wish my old Linksys mesh network was as reliable. Speeds are as fast as I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Absolute Behemoth of a Modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is worth every penny IF you pay for a decent internet package. Easy to Setup (I used the Xfinity App) Recommended for Internet Speeds of 800Mbps+ Only Con, is the fact that there is only a single 2.5G Port.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Wonderful product and easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install! Only one step to hook to router and cable connection. Responds very quickly once installed. The only thing difficult was needing to call the cable and reading all of the numbers on the net gear.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good, but not enough to justify the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this from my previous Netgear CM1000. I’m able to get faster speeds with this (approx 1200-1400 Mbps on comcast) whereas the previous CM1000 was getting around 960 Mbps. Not a noticeable difference in real world usage though (I run an Orbi wifi 6 mesh). Overall its a good modem though maybe not worth the price increase over a CM1000.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Speed

    Rated 5 out of 5 stars

    connects fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with my nighthawk AX8, all my product connect fast. Streaming works great also with ipvansh connection is 110mb. router is getting 485 from 479mb account is for 300mb, spectrum online account. lot faster and more stable. stream with Nvidia Shield 500gb.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    The Need for Speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the "need for speed" here it is. Setup is extremely easy, then one 2 minute phone call with Spectrum and done. Zero issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem, well worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to replace our previous modem, having purchased it in 2017. It was gradually failing. Since one of use works from home permanently and the other is doing hybrid, we must have a reliable internet connection. This modem was super simple to setup, other than the pain of having to get through to L2 tech support at Spectrum to update the MAC whilst dodging shady sales reps. I had the modem out of the box within minutes. Spectrum was another 30 to finally get the MAC updated. Once that ordeal was complete, the new modem was blazing along. A typical workday has us running: 2 work laptops, 2 personal desktop PCs, news in the morning, random annoying Alexa alerts throughout the day, 2 tablets, and 3 cell phones (2 personal, 1 work). All work flawlessly, with no drop in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Performance

    Rated 5 out of 5 stars

    Phenomenal Modem - Game Changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been shopping for a DOCSIS 3.1 Cable Modem for months, and finally came across this product that checked all boxes.. From a cool sleek look to extreme performance -- it has everything.. Customizable to fit your preferred network set ups, and compatible with all major ISP's available.. Love it!

    I would recommend this to a friend
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