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Customer Ratings & Reviews

Your price for this item is $162.99
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The comparable value price is $249.99

Customer reviews

Rating 4.4 out of 5 stars with 796 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers find value in the Nighthawk 32 x 8 DOCSIS 3.1 Voice Cable Modem's ease of use, strong performance, and straightforward setup. Many appreciate its voice support and competitive price, particularly as an alternative to cable company rentals. However, some users experienced compatibility issues with certain internet providers and reported problems with the Ethernet ports. The lack of built-in Wi-Fi was also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 796 reviews
  • Rated 5 out of 5 stars

    Netgear Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product and Would Highly Recommend/Buy Again

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Netgear customer service is terrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the product is not defective, it works great. If not, customer service is terrible. I had to prove it was not working right by renting another modem from the provider, getting a costly service contract (later refunded) since tech help is only 90 days, and my own expense to ship it back. Replacement is working fine so far (less than a month) but cost me $40 out of pocket and 3 phone calls to get. At six months old, the old one couldn't keep the connection and had to be rebooted several times each day. Hope the replacement lasts longer than that. Will switch brands if this one fails.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    NetGear Nighthawk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely boosted the wi-fi in our home! Very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Alternative to Renting from Xfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great modem if you have the Xfinity Triple Play.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work with Cox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the mistake of believing the customer service rep and bought this for my impending switch to Cox cable. Of course, the install tech said it did not. Hence the modem was returned without being used. He did, however give me the Arris modem for free. Please ignore the product rating. It is not applicable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was easy, works flawless with Comcast and google WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Router i have ever had, works with my cable provider and the wi-fi has great range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit replaced a rented lower quality model from Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it is pricey but I got in on sale. Works great! Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with xfinity and have a stable connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear modem is Great.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear modem is Great. Works great for what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best modem I could find that supports Comcast voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great reception since installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with technician who installed our modem and router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you need the product. I highly recommend this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and WiFi safe and strong would buy another if needed plus works with my company company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and cheaper than paying monthly fees to Xfinity

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Voice doesn't work.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is more for best buy, and horrible cable monopolies, than for the product. The box for the product, says in several places that it only works for Xfinity Voice. Netgear support confirms this. I have Optimum Voice, it is the only choice here. It is incredibly frustrating that this fact wasn't red flag raised and alarmed before I bought it from this website. I suppose in terms of the product it is a bit narrow in scope to design something that only works with one privider, but I dint know the logistic complications of this, imposed by those monopolistic cable companies, so it's hard to judge. For clarity, the internet works, but not voice, but if I wanted strictly an internet capable modem, I would have bought the other model.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good help @ home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for home. Hook-up for Ethernet & WiFi at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know too much about modems but this one is doing what it’s supposed to so I’m happy for now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem for multi-gig

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it works with Xfinity overall. I returned because I made an error on my end.

    I would recommend this to a friend