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NETGEAR - Nighthawk AC1900 Dual-Band Wi-Fi 5 Router - Black-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 10008 reviews

95%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 211 Reviews
  • Rating: 1 out of 5 stars

    Tech Support Nightmare

    Posted
    RouterDoubter
    • My Best Buy® Elite MemberElite Member

    Initial setup seemed to be going fine - all my devices linked up with no problem...until my desktop. It said it was connected to the internet - but internet pages would not load. In the first of the 2&1/2 hour phone calls with tech support they insisted that the problem was not with this Netgear device but had to be my computer. Support for that would require paying a minimum $69.99 for six months support. Major hard sell - very hard sell. I finally caved and after that long long call, and it seemed to finally work I shut down the desktop and took it back to it's regular location (I had to haul it close enough to the router to run an Ethernet cable connection#. Turned it back on - tried to load an internet page and guess what? Same problem. Gritting my teeth I call again and this time it is "escalated" and I am assured they will fix the problem. After ANOTHER TWO & 1/2 HOURS ON THE PHONE #for a total of five hours folks# I finally hit the wall and told them to just stop - credit me my money back and I will take their product back to Best Buy and return it. Had to go to a supervisor to a customer service rep #who tried one more time to get me to stick with the $69.99 service plan# when I had to get VERY firm and insist that they either credit me back immediately or I will be calling my bank to put a protest on that charge. They finally relented. I unhooked this product, and hooked my old router back up #also Netgear ironically# and my desktop internet access worked just fine again. Bottom line? You just might be lucky and have this product work fine for you. If it doesn't? Pack it back up and go directly back to Best Buy to return it. Do NOT call their Tech support #which is far more "sales" than "support"# unless you have nothing better to do than spend most of your day on the phone watching incompetence in action.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Router with no features

    Posted
    Geek

    I have been using this router for a few months. The router has been working with no interruptions which is very important. Once in a while it gets updates which means they are improving the device and that is good but here are the downs: I had to contact the support on the phone and after a decent wait I had a rep with an Indian accent who sounded like has not much understanding of the router! What more frustrating was the poor connection. I have tried to use blocked keyword for certain websites and this feature has been blocking me to book a hotel online and this guy, after a long hold he came back saying he had to do some research was not able to advise me anything but remove the keywords. This router is capable emailing the user a weekly activity report and I have tried long to set this up but could not make it to work so since I had him on the phone I asked him to see if we can make it work and he put me on another hold after 5 minutes of which the hold-music stopped playing so I realized that he hung-up because he never called me back. At the beginning he had asked me to give him another phone number in case we get disconnected. I don't know why he took my number in case we disconnected to call me if he was not going to call me? I do not have time to call again and because I never have time I almost never rate products but I took my time to leave this review for other customers who want a router with all the features it comes with. Apparently while on hold I heard that NETGEAR does not provide phone support if you are beyond your 90 day from the date of purchase. I used ASUS prior to this one and Asus customer support reps know what you are talking about when you have an issue and they helped me on the phone almost after 1 year from purchase. I removed 2 stars for after sale poor customer support, 1 star for the advertised features not working. 1 star for the rep's integrity to promise a call if disconnected but never calling back. I rated it only one star because it is working just like any other routers. As a result; I am not a NETGEAR customer anymore...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Cannot recommend - no end to problems

    Posted
    Gerald
    • My Best Buy® Elite MemberElite Member

    Do not buy this if you're not willing to tweak the setup. Poor throughput, hard to connect to / login. I bought this in late 2016 based on all the reviews saying this was a top router - PC Magazine etc. How wrong could those reviews be right? Well as it turns out if you search deeper in the net gear forums, there are people who have problems. For e.g. search on "r7000 login problems". Maybe it's a minority of people, or maybe if it was at my home instead of my gf's home, I would have the time to figure it out. I bought this to 'modernize' her router - an Apple AirPort Extreme. Huge mistake - if I reset the router, everything is ok for initial setup, but then my password problems start again. By login problems I mean it behaves like I entered a wrong password. Eventually if I try enough times it works - as in 10-20 times. I've even out of desperation, saved an open tab in iOS Safari once I've been successful getting to the router admin page. Oddly enough that works. To be fair you don't often have to go to router setup once you're done, but when you do -- e.g. when I had to add a new wireless printer -- it's endlessly frustrating and there goes half a morning or afternoon wasted. Unfortunately that's not the end of it -- the biggest challenge is that throughput is poor. As in, even a Speedtest upload test will occasionally fails when you run the app. Ironic when you pay for a 50Mbps connection. Her apartment is small btw - typical small Boston apt. And we're often less than 4 feet from the router. Eventually I suppose we will figure this out - change channels etc, who knows...? I've updated the router regularly in the hope that these problems ease but so far no luck. She's about to move so we'll see if we just give up and go with an ISP-provided wifi router. Who has the time to deal with this? Pros Easy to setup Easy to use interface Cons Difficult to login to product after setup Poor throughput I really miss the old Apple AirPort Extreme for the ease of use Don't get this if you're not willing to troubleshoot and tweak

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Netgear Nighthawk r7000

    Posted
    Kathrine
    • My Best Buy® MemberMember

    I've been reading reviews and on every review forum I find, it appears that this is a known issue that Netgear refuses to deal with and fix. I’ve been an IT System Administrator for over 20 years and I would not buy another Netgear product again after dealing with their support which doesn't admit there is a known problem. I had the Netgear WNDR3400 and never had any trouble with it. I bought the Nighthawk R7000 and for $200 and my experience with other Netgear hardware I thought this unit would be great. The configuration lets you lock down your wireless and looked like an excellent product for the money. I have had nothing but trouble with it. The Nighthawk r7000 is constantly going down. I upgrade firmware and it craps out and I have to redo the configuration. I get up in the morning and no wireless, I have to reboot it. Sometimes it goes down 2-3 times a day. The other day I got up and again no wireless, I rebooted and that didn't fix it. I go into the configuration and it says the wireless is turned off. First time I had this issue and you have to hold the wireless button on the front for about 10 seconds to turn it back on. This is ridicules that this unit has so many issues. Of course it's now out of the 90 warranty and Netgear says as long as the correct lights are on it not a hardware issue so pay us to troubleshoot or fix it yourself. When the device is a lemon, you can't fix that! WELL NOW THAT I’M WRITING THESE REVIEW, ON EVERY SINGLE SITE. I FIND THAT MANY USERS HAVE THE SAME ISSUES I’M HAVING. THEY HAVE ALSO CONTACTED NETGEAR TO NO AVAIL. BOTTOM LINE, BUY ANOTHER PRODUCT.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great wired performance...absolutely abysmal WiFi

    Posted
    AJC1
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this product to replace my old $60 Netgear WNDR3400v2 because I wanted increased range and speeds. I assumed replacing it with this Nighthawk router that is triple the price would get me what I wanted, but was unpleasantly surprised when it didn't. Similar easy setup and easy to navigate UI of all the other Netgear routers. PROS: - Significantly increased my wired internet connection speed (almost 3x) CONS: - Admin UI load time seemed slower than my old router - Reduced range for both 2.4 and 5ghz bands when compared to the old Netgear router - Poor download speeds over WiFi. Either the same or worse than my old router - Constant disconnect issues on the WiFi The WiFi performance of this router is absolutely unacceptable. I can't even keep my new Yogo 920 laptop connected to it because it keeps dropping connection. I had to re-install my old router to even be able to get the laptop to have a reliable connection. Now as I search the internet about the WiFi connection issues of this router, I see it is a common issue that plagues users of this router. Would not recommend. Very disappointed. Am hoping Netgear or Best Buy will improve the situation by offering some sort of replacement or refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    No customer service after one year

    Posted
    Nima
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this item last year. It works fine. It has some small problems and it was not in the level of my expectation. Because my home is small and i spent this much of money to solve all of my problem i had had in the past. Any way i was happy with this router until yesterday that i didn’t get internet from my router and like everyone else i called the company to solve the problem. After calling them they explained me new level of customer service that it was first time i’ve heard something like this. The person on the phone told me that they are ready to help me on the phone if i pay 90 dollars to extend my warranty 6 more month. First i felt there is a misunderstanding but after asking again he explained me that yeah for solving your problem on the phone ( no hardware issue ) you need to extend your warranty. This was the first time i saw one company charge you for helping you on the phone and i believe it will be the last time. If you wanna buy product from netgear be aware that based on their policy, after one year you are not eligible to call the company for some software issue unless you pay 90 dollars to extend your warranty.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Fails to deliver promises by Netgear.... again!

    Posted
    KennyN
    • My Best Buy® Elite MemberElite Member

    Bought the high end router for gaming and media to replace the WNDR3700v1 that had issues because of firmware upgrades. Out of the box the router seemed to deliver. After a couple of days noticed, WIFI connections would drop and have to be reinitialized. Kept going for a bit. Checked the manufacturer's website, several firmware upgrades were available to try and address the issue. Seemed to be heading in downward spiral, in the attempt to fix one issue, more surfaced. Now facing issues with connectivity, and customer support runs you through the typical run of reboots, re-flashes, factory resets, etc. No fix after three weeks of attempts. I am tired of running tracert, ping, and jumping thorough hoops. Nor do I care for being treated as if though I'm incompetent. Tier 1 support needs to understand when to escalate rather than stonewalling its customers. Now just to be sure I'm not crazy, stuck a spare cisco router I have in it's place and badabing! No issues and heck even no packet loss issues that I was having with the R7000. I want what I paid for a high-end router that works. Why is that too much to ask for? I would suspect many customers that rave about this product are not paying close enough attention to the issues lurking and readily blame the ISP they are using. If possible I want to either swap out with a new, or preferably get a comparable replacement from a different manufacturer. We will see how Elite members are treated.....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    You'll get about 4mnts of Great service, then.....

    Posted
    pwspoon
    • My Best Buy® Elite Plus MemberElite Plus Member

    Most reviews with “one star” I usually attribute to user error, however, I am far from the common user as I worked in information technology field for over 17yrs. At the last minute I decided to forgo the AirPort Time Capsule and give the AC1900 Nighthawk Smart WiFi Router (Model: R7000) a chance. After about 4 months the router started consistently give me an error that the page couldn’t be displayed on various devices (iPhone/Samsung S5/iPad) various operating systems (OS X/Windows). Not to mention the connection issues with my gaming devices. I connect to my Hotspot and get no issues. I called Netgear and after 2 days with1.5 hr each day with their support requesting that I perform all of the troubleshooting steps that I already did before I called them,they finally decided to send me another device. It only took the send device about two days before I started receiving the same error. And to think, there was a time I considered purchasing the AC3200-Nighthawk X6 Tri-Band WiFi Router and eventually the ReadyNas but if this type of service/performance is an indication of what I am to expect, I’ll pass…..And when asked for advice of on a router, I can not recommend this device with a clean conscious. My family is completely dissatisfied with the service of this product….Also, I’m glad I copy/pasted this email, because I got the aforementioned error when trying to post…SMH

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy it

    Posted
    MKEreviews

    I bought this item to replace an old Linksys router that failed after years of service. At $200.00, I expected that Netgear had a product that would at least perform the basics well. I was disappointed the day after when I was unable to connect to the internet from 3 different wireless devices. I wasn't happy but thought this was a fluke, until it did the same thing the next 3 nights. I upgraded the firmware, that said it fixed a memory leak that could be interrupting wireless service. The words were nice to read, but the reality is it failed again. I called Netgear Technical Support. I'm hoping the person I got is one of the few that are truly that incompetent. After describing the issue (wireless stops working after a day# 5 times, she assumed I needed to upgrade the firmware. After asking what version she was having me upgrade to 3 times, we finally determined that I had the most recent version installed. The wireless router dropping its wireless service after a short amount of time is a known issue at netgear, and yet they have chosen to not resolve the issue. Unless you A. Are willing to reboot the router on a daily basis, or B. Plan to use it only for a wired experience, I would strongly suggest you buy a product from a different company #I replaced it with a Linksys WRT1900AC that was $50.00 more), but the money will be well spent if I don't need to reboot the router on a daily basis.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective After Firmware Update

    Posted
    jgscorpio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am quite frustrated with this product. I've had this router for over a year, with no issues whatsoever. I have used Netgear for over 10 years and I felt like they were a superior product for my basic home needs. Not a fancy setup by any means but I felt that I aimed to have a connected home environment and wanted a seamless experience. After being prompted from Netgear to upgrade the firmware, the router bricked itself. I had to call Netgear support to get help, and since the router was past the 90 day period for support, I paid $89.99 to get assistance on 10/10/18. Today, none of my devices were able to connect to the Netgear AC1900 router. Extremely frustrated and called Netgear to get that money refunded and I decided to go out and get another Netgear router, the AC2300. Guess what? I installed it, followed the instructions and it directed me to upgrade it. Can you guess what happened? Yup! It bricked the BRAND NEW router. I had to return it and instead, I purchased the Google Wifi. I really hope Netgear figures out this issue as it is very disruptive and ultimately will lead to people looking for better products without these issues for updates.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Netgear does not know how to make quality products

    Posted
    sylvek51
    • Verified PurchaserVerified Purchase

    I used Netgear routers for more than 10 years. But this will be the last one. In April my aging WNDR3700 lost 2.4 GHz. First replacement R6000 (?) came from Costco for $129. Failed on 3rd day, returned. The second replacement R7000 came from Best Buy for $170. After 2 months the 5 GHZ band failed. My computers could see all routers in neighborhood except my very own one. Now, the second part of the story. I called Netgear waited 1 hour, meantime I registered the product on their web site, figured out how to file a ticket (not so obvious - no direct link). Then I called again, gave the case # was told to wait 16 minutes, disconnected the call after 1.5 hour (!!!), and the non-stop propaganda about "effective service that the customers deserve". It made me sick. The third part of the story. The free phone, email (no address given!!!) and chat (no such option!!!) support is only for 90 days!!!! The guarantee period is 1 year. How to contact Netgear for free after 90 days?- nobody knows. By calling the corporate office? - writing letters? sending faxes to corporate address or fax #? Yes, they offer phone support if you pay for it! Just to summarize: They have no idea how to make quality products, they have no idea how to treat customers with respect, they have no sense of shame, so they do not deserve to stay in this business any longer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Continued to Crash

    Posted
    Rebecca
    • My Best Buy® MemberMember

    Nighthawk was a Nightmare! My other NetGear Router lasted 5 years and when it came time for a refresh I immediately purchased another NetGear. This was a Nightmare.. I doubt that it was actually up and running with a wireless signal for more than 5 minutes at a time before it crashed. I was constantly rebooting the router. I ran troubleshooting measures, and then gave up, and sent it back to NetGear as it was still under warranty. I didn't know if it was my router or the Internet so I purchased a Linksys router instead just to have a wireless connection. Fortunately, it worked without any problems. Of course I threw the NETGEAR box out so now I am working with NetGear directly on an RMA. This purchase was a NIGHTMARE and a complete waste of time. The only think I can think of was that it was a defective unit. That being said, I have read how many people have had terrible firmware issues with the router. Needless to say, since I moved over to the Linksys I have not had problems. I willl avoid NetGear in the future and stick with Linksys from now on.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor warranty

    Posted
    BD81
    • My Best Buy® MemberMember

    I had this router for about 2 months now. At first it worked great. I really loved the range and the speed with this router. Unfortunately it didn't last. Less than 2 months since I purchased it it started to lock up. Both wired and wireless devices would lose connection. The only way to get it back to work is to power-cycle the router. I have to do this at least once a day. This issue is apparently common. You can find many complaints about this problem online. I tried factory reset several times and flashed the latest firmware twice. It did not help. The worst part is Netgear does not stand behind their products. I was offered a replacement with a refurbished unit. I will not settle for a refurb if i paid almost $200 for a router that lasted 2 months. Not a good deal if you ask me. Also other than paying for the shipping Netgear will charge you additional fee depending on how soon do you need the router back. I understand nothing is perfect and every now and then you may get a bad unit but Netgear should offer a new unit replacement for the first 6 months at least. Even longer for a product that has know reliability issues. I will not buy another Netgear product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Wifi Signal Drops Way Too Often

    Posted
    Chris

    I was very excited about getting a new router since my old one was a $20 wifi router years ago and it was clearly time for that one to go. I decided that having a fast and stable connection were well worth the cost of a premium router so I decided to go with the Nighthawk AC1900. The first one I bought was okay but the signal still dropped about 2 or 3 times a day. So I returned it and got a new one. The new one acted about the same, 2 to 3 drops a day. This was back in Dec/Jan when I got it, but I kept it since it was still somewhat usable. Now that it is April, it is starting to drop anywhere from 10 to 20 times a day making it almost unusable for work or for gaming. I'm not sure if it's the fact that I live in an apt and the router can't handle all of the signals around me, but this router just does not do the job. I've tried updating the firmware, channel selection is on auto, and it can't maintain a stable connection. Even when I hard wire into the router, I get drops just as often as if I were on wifi. I've tested the internet without the router and everything goes without a hitch. Not sure what I'll do with this as I can't return it anymore and I don't want to send it in for repairs and have to go without internet for a week as I need it for work. Overall, this router doesn't do the job.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not buy this router

    Posted
    Mhughes

    Whatever you do, do not buy this router. You will be very disappointed and aggravated. I bought this router a few months back and all the reviews were great when I purchased it. Setup was easy and my WiFi speeds were amazing at first; however, that slowly declined after a few months. Being that the router was still under warranty, I contacted Netgear. Their customer support was great, but they were unable to fix the issue. They ended up sending me a new router which I was very please about. Unfortunately when I installed the new router I had the exact same issue and was immediately on the phone with tech support again. This time I gave the tech full access to my PC and router where he went through different settings, firmware, and channel configuration to no avail. He then transferred the case over to engineering where I spent the next week and half troubleshooting with them. While the whole time not having speeds faster than dial up. During this time I spent more time researching the slow WiFi connection with the R7000, and I was astonished to see on Netgears community page of how many people had the exact same issue that never got resolved. Now I'm still waiting on the engineers debating on whether I should just go buy another brand or hope they somehow make it right. Again stay away from this router

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible router when using an Xbox one or 360

    Posted
    MEilken
    • My Best Buy® MemberMember

    I bought this router in hopes that my girlfriend and I could both use our Xbox 360s or Xbox Ones at the same time with having to deal with the frustration of NAT issues or constantly being dropped from game lobbies. Unfortunately the nighthawk is not able to deliver. You can only use port forwarding to resolve the NAT issue on one xbox. The router simple doesn't allow to open two IP addresses so more often or not my xbox would show OPEN while hers is STRICT. I contacted Netgear on this issue but they were no help at all. Sometimes after rebooting both Xboxes and the router both would come up showing an OPEN NAT but even then once in a game lobby (Titanfall, COD, Destiny, Halo or GTA to name a few) we could only play together for maybe 30 minutes before one of us would be disconnected with a network error. I contacted Netgear on this issue as well and once again they were no help. They stated they're aware of the issue but there is no resolution at this time. After going over the netgear forums I found others have this issue as well. Turns out the Nighthawk isn't able to route the same source data to the two xboxes at the same time. Instead it just gets confused on which IP to send the traffic to and as a result one of us will get dropped. I find this unacceptable considering the price of the router. DO NOT BUY THIS ROUTER IF YOU HAVE MORE THAN ONE GAME CONSOLE IN YOUR HOME.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dont buy if you need bridging

    Posted
    AbsoluteGeek
    • My Best Buy® Elite MemberElite Member

    Ok let me start out by saying that if I just wanted a wireless router specifically for nothing else but connecting a couple of devices (lan) and standard WAN based activities it would be very good. The range is great etc. No issues so far there. My problem is I needed bridging. My current Linksys worked great for that, but has a firmware problem (that... actually I believe they resolved just recently), where I would lose the routers connectivity to the network in bridge mode. In Non- bridge mode it just didn't support 5G so it conflicted with my Wireless speakers etc. So this router, was seemingly the perfect choice based on my multistory house etc. However, this router ONLY supports bridging based on Wireless to Wireless connectivity. I don't have wireless turned on my primary router (on purpose# and I since the whole point was issues with range of the wireless signal, this, for me, is a terrible model. My Linksys was straight up true lan based bridging, where this one is not. Since I don't have WiFi on my primary router, then this is a waste for me :-#. It's a shame, I really liked it overall but doesn't help that I can't use it for what I wanted to actually use it for. Take heed of that if you want true bridging (not WiFi bridging# The only reason I am saying not to recommend to a friend, is all MY friends need bridging #not everyone does but they do), so no I wouldn't recommend for them.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THE KNIGHTHAWK LINE. 100% regret buying

    Posted
    mpyusko
    • My Best Buy® MemberMember

    The Specs/Price look great, but within a few months the router would start dropping connections. It started out Random, every couple weeks, but now it's a couple times an hour. NetGear makes you pay for technical support after 90 days, even to get an RMA. Look it up..... It's a well documented issue. "R7000 drops connection" "Knighthawk Drops connection" Mine was stone dead within 6 months. I tried both Factory and OSS firmawares ad the problem persisted. That's means faulty hardware. Even when it was new, the Gigabit WAN could only pass 315 to 325 Mbps (Qos, SPI, VPN, NAT, DHCP, etc.. disabled). After I replaced it with a purpose built firewall I was getting 480 from my ISP. It does not perform to what they advertise. I swicthed it to Access Point only since my wifi devices can't use all that bandwidth anyway. Now, it doesn't work at all and neither does anything in my smart home as a result. $150 paperweight.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I am disppointed in this product

    Posted
    tonykapp
    • My Best Buy® MemberMember

    I decided to buy this product based on the glowing reviews from other BB members and the overall performance rating. I have come to regret that decision. No one in my family is happy with the performance of this router. After 2 months of dealing with issues, including a return of the product for a new replacement, I am ready to give up. This router simply can not handle multiple connections to devices and having multiple Xboxes running on my network. The slowdowns and disconnections have lead me to conclude that the network load is too much for the Nighthawk. I will bite the bullet and go with a router that has shown consistently that it can handle our home network traffic. My C7 from TP-LINK was the best router we ever brought. But the great performance only lasted 2 years. I have made sure there are no conflicts with other wireless networks in the area and we carry the fastest TWC residential speed for the internet. I am hugely disappointed with the Netgear wasn't up to the challenge. No doubt the Nighthawk works fine for light to moderate network workload. But having multiple Xboxes with several devices is just too much for the product.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Apalling firmware problems

    Posted
    JJNorcal
    • My Best Buy® Elite Plus MemberElite Plus Member

    Product worked fine until I upgraded the firmware to pick up security fixes, and I have had unrelenting problems since. If you are considering this router, then do yourself a favor and check out the Netgear forum. The only way I can explain the firmware problems you will read about is poor QA. It feels like Netgear uses early adopters to identify significant problems such as wifi dropouts and router reboots. I just updated the firmware to current version (1.0.9.60) to resolve a problem where the router was rebooting every 10 minutes. The upgrade seems to have resolved this, but this never occurred with 1.0.9.42, and I have no explanation as to why rebooting the router with .42 failed to resolve the problem. Bottom line is that I have no faith in Netgear's ability to support this product.

    No, I would not recommend this to a friend