Customer Ratings & Reviews
- Model:
- EX6400-100NAS
- |
- SKU:
- 5580325
Customer reviews
Rating 4.3 out of 5 stars with 1459 reviews
(1,459 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the Nighthawk AC1900 Dual-Band Wi-Fi Range Extender's impressive range, ease of use, and strong signal strength as significant advantages. Many also highlight the straightforward setup process and generally positive performance, leading to improved streaming and WiFi coverage throughout their homes. However, some users experienced connection issues, and a few reported compatibility problems with certain routers. The price point was also noted by some as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Marginally better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed the extender and linked it to the house wifi. Using my cellular hotspot instead worked better. Not worth the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a worthless device at least in my house. I purchased it to improve the performance of my wifi on the 2nd floor of my house. It actually got worse after the installation. In addition, using it means that you have to keep changing the network that you are connected to if you move throughout the house. Really and truly useless!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Intermittent failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it works fine, after two weeks started to lost comunication. I did several resets and still have problems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Product and Even Worse Install Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product because it does not work for multiple devices or if it does than the Geek Squad did not install it correctly. The Nighthawk came with no install directions.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi WaltereD,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you while experiencing trouble installing and to troubleshoot your device: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Doesn’t get good speed upstairs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good speed upstairs would return if possible Not pleased with this purchase
No, I would not recommend this to a friendRated 5 out of 5 stars
Improved signal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps out in a home with plaster walls. We now can get a stronger signal throughout the house.
I would recommend this to a friendRated 2 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt affect my wifi range very much at all.........
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bestbuyguy,
Thank you for your review and feedback. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 2 out of 5 stars
ehh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i dont feel like this did much to help boost my wifi .
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Srt2017,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Not Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This isn't any better or worse than any of the other range extenders we've tried
No, I would not recommend this to a friendRated 2 out of 5 stars
Wifi extender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item we found to be cumbersome and difficult to use. Did not work correctly out of the box.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it for two story house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it i placed it in several areas near the router and slowly moved it to where i need it. The signal is very weak and always drops the input signal if i move it closer to the router the device wont pick up the extender or say it is too weak to connect. Were talking 35 feet.
No, I would not recommend this to a friendRated 2 out of 5 stars
The item did not accomplish what I needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The extender did not reach all of their spots in my house so ultimately I switch to a whole home WiFi
No, I would not recommend this to a friendRated 2 out of 5 stars
Wish we didn't buy it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have to reset this thing daily, and even then it hasn't really help with our connection issues. :(
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn't do what we wanted.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use this but was not very strong signal. Returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Starwars,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "How do I set up my NETGEAR WiFi range extender?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Don't waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.after installing I had a professional optimize my WiFi. Big home lots of stuff going on. First thing he said is get rid of that extender. They don't work well. He was right. Now great wiFi. Think about a better main router or a mesh if you want good wifi.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the Nighthawk app to work and therefore couldn't get the device to work. Documentation was poor and troubleshooting instructions were a convoluted mess. Don't waste your time on this piece of junk.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Steve,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product using the App. This resource is available to assist getting your extender setup, using the Web GUI: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Not over joyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good as a acces point, wouldn't set up as a wifi extender. Even had a tech guy try to set up and he was unable to get it to work as an a extender, so he set as access point.
No, I would not recommend this to a friendRated 2 out of 5 stars
This did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi extender did not improve our service and I would not recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a router for better wifi and I was told by an associate that the range extender was what I needed. It didn't help solve my problem so now I need to shop for a wifi router
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work as good as I had hoped. Have 5G Internet and can’t seem to find a product that will give better coverage upstairs at my house. I really had hoped this product would have been the trick, but it wasn’t
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Poppy750,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team