Customer Ratings & Reviews
- Model:
- EX6400-100NAS
- |
- SKU:
- 5580325
Customer reviews
Rating 4.3 out of 5 stars with 1459 reviews
(1,459 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the Nighthawk AC1900 Dual-Band Wi-Fi Range Extender's impressive range, ease of use, and strong signal strength as significant advantages. Many also highlight the straightforward setup process and generally positive performance, leading to improved streaming and WiFi coverage throughout their homes. However, some users experienced connection issues, and a few reported compatibility problems with certain routers. The price point was also noted by some as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very Disappointing Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was really bummed with this purchase--hook-up took forever then there wasn't even a noticeable improvement in signal. Needless to say it was returned and another size and brand purchased.
No, I would not recommend this to a friendRated 2 out of 5 stars
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This extender doesn't work all that well - i would advise against it
No, I would not recommend this to a friendRated 2 out of 5 stars
Hard to pair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We couldn't figure out how to pair it with our currently internet
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know what is going on but this device cut off internet access to my home. I had to unplug it after having set it up.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Gbrown8603,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Not bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as well as I thought it would was hoping internet would be better
No, I would not recommend this to a friendRated 2 out of 5 stars
Need help to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had the chance to operate this yet it’s a complicated set up
No, I would not recommend this to a friendRated 4 out of 5 stars
well satisfied with my purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my purchase and i use it all the time
I would recommend this to a friendRated 1 out of 5 stars
No bang for the bucks paid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Did nothing to extend the dead zones in my house.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MrsE,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Not so great.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t do a great job of extending the signal.
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually interfered with my 5G and was not simple to set up. My experience matched that of another reviewer who returned it and got another extender. I unplugged it after the first day and have not used it since.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Chuck,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Useless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use. When I using the app, create a profile for it. Then immediately it's forgotten my admin password. Whenever light out or the main router being light out. This thing becomes useless.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi HaoVong,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Doesnt work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item n2ver has worked since i boufht it. Definitely worth the return
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Brangina,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Basura
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it in February. It's now April and the device keeps resetting every other week. DO NOT BUY THIS GARBAGE OF A DEVICE FOR THE PRICE. It's to late to return it, so let's see what Netgear does.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi EricDR77,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
nighthawk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it worked for 2 days and then became very inconsistent
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JeffreyM,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your EX6400. We recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Dont work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont work the way it was supposed to work dont like it at all
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi EduardoG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Tried numerous times and still did not help my problem. The best thing is that Best Buy took it back for a full credit and that is why I continue to purchase from best Buy.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Phones1,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased extender as I have poor WiFi reception in some areas of the house, but this extender totally blocks my laptop and iPad. Not sure what it’s supposed to extend.
No, I would not recommend this to a friendRated 1 out of 5 stars
hard to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried replacing my old one but this one just didnt want to setup correctly, my old ones good though
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Alec,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Never worked right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I set it up and it connected but never worked. Even using it wired the speed was horrible. My wifi devices would connect to it and have no service. I just quit using it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, does not work so good. Look for other options
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Rana,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device when experiencing any issues: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team