Customer Ratings & Reviews
- Model:
- EX6400-100NAS
- |
- SKU:
- 5580325
Customer reviews
Rating 4.3 out of 5 stars with 1459 reviews
(1,459 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the Nighthawk AC1900 Dual-Band Wi-Fi Range Extender's impressive range, ease of use, and strong signal strength as significant advantages. Many also highlight the straightforward setup process and generally positive performance, leading to improved streaming and WiFi coverage throughout their homes. However, some users experienced connection issues, and a few reported compatibility problems with certain routers. The price point was also noted by some as a potential drawback.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Waste of money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problems getting it setup, so I am not even using it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GeraldP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This installation resource with guided assistance and troubleshooting should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not help at all. Was hoping to boost the signal for my work zoom calls, but it didn't do anything. Can't even return it because I missed the return date...
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tanya,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Misguided best buy salesman
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person who sold this to us matched us up with the wrong product. He also in correctly described the installation steps and effectiveness of the product Very disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up taking it back. The amplication of our wifi signal was lousy. Bought a different brand elsewhere with wondewrful results.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi epapa,
We're sorry to hear that you had problems with your EX6400 and have already returned it. For issues with range, we recommend looking for ways to optimize, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
If you decide to repurchase the WiFi Range Extender or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Nighthawk extender
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions had to call support and our internet seams worse than before and we only extended one floor about 20 ft.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Burke,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. This resource should help when you have problems installing a device such as your EX6400: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you are experiencing issues with your internet after installation, please check out this recommended troubleshooting resource for all NETGEAR WiFi Range Extenders: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Didn't work for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of our location we're stuck with Hughes Net for our computer connection. It could not connect with our computer.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Gman,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with connecting to your computer: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Ugh - So Difficultd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was so difficult to set up. I tried over several days to set it up...just couldn’t get it done. I gave up and returned it to the store.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Long,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product to extend the range of my wifi but did not do what it said. Connected easy but didn't reach the distance. Returned it the next day.
No, I would not recommend this to a friendRated 1 out of 5 stars
NIghthawk WI- Fi extender
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THis has not worded since I got it, I went online for instructions and I downloaded an app to help and still does not extend my wi-fi.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not as represented.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The in-store expert gave us incorrect information about how to deploy this advice as well as its capabilities Disappointed in bad advice install and power
No, I would not recommend this to a friendRated 1 out of 5 stars
Wi-Fi extender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with ATT router. Returned to best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Booster failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Netgear booster failed to work in our home just one room away from WiFi’s strong signal. It left us disappointed and puzzled.
No, I would not recommend this to a friendRated 1 out of 5 stars
Seemed to install ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work properly or as specified in instructions. Did not allow processing of 5g. Seemed to interfere with proper operation of television.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi John,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
A No Go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me at all and technical support was no help. Kept having to restart it because it kept dropping the signal
No, I would not recommend this to a friendRated 1 out of 5 stars
Nighthawk should be ditched
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money on this device if you need to transmit data at more then a very nslow mrate
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi DelMar,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
No improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I seen no improvement in the house where I have signal issues. Even changed internet services and still no improvement.
No, I would not recommend this to a friendRated 5 out of 5 stars
Nighthawk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. I am very happy with the purchase.
I would recommend this to a friendRated 1 out of 5 stars
Didnt work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work for me. I kept moving it closer to my modem and it still did not pick up the signal
No, I would not recommend this to a friendRated 5 out of 5 stars
Works great and durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a good one and works in a large home
I would recommend this to a friendRated 1 out of 5 stars
It did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work. I had to take it back. ended up getting the orbi router. I works fine.
No, I would not recommend this to a friend