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Customer Ratings & Reviews

NETGEAR - Nighthawk AX12 12-Stream AX6000 Wi-Fi 6 Router-Front_Standard

Customer rating

Rating 4 out of 5 stars with 30 reviews

  • 30%
77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Powerful, for early adopters, needs better app

    Posted
    Carlosriosness
    • My Best Buy® MemberMember

    I will start by stating that for the last 4 or so years I have been using an older nighthawk router, up to about 2 months ago. I then switched over to the 3 pack Google Mesh (GM) wifi system. I have been using the AX12 for about 1.5 weeks now. The only reason for the switch to the GM system was because our household was hitting, or coming very close to our 1TB comcast data cap. I wanted better software (companion app), that could break down data usage per device over a given period. The GM system doesn’t let you set a date range, but it gives you 4 options. 1, see current data usage. 2, see usage in last 24 hours. 3, see data usage this week. 4, see data usage in the last 30 or 31 days. Each of those options shows the total data used in that range as well as a break down by each device. That’s how I learned 4k video streaming eats more data then I could have possibly imagined. You can blame it on gaming…. That’s one of the lower data hogs. Since I brought up the app/software lets talk about that first. I do like that I can still log into the routers interface just like most other routers by logging into its IP address. (you can NOT log into the GM interface through a web page/IP address). Though, the software/page you log into is pretty much exactly like every other netgear product for the last 5 years. It does have a makeover in terms of its façade but feature wise is the same. This is good if you love their current/older offerings. But for me, I want more tools in tracking data usage. Or just an interface that says “dang, that’s a 2020 interface right there”. Now this latest router also offers their netgear mobile app, which you can set to connect to even when not home. This is a great step, but the app is lacking compared to GM. I can see the currently connected devices, I can see if they are wired or on wifi, and I can see their link rate (if on wifi, hardwired is assumed gigabit link rate). But that’s it. The only other option I have is to disconnect the device from the network. Though that could be a nice tool for a parent to block a childs xbox/pc/ps4. The app does have a speed test app, its nice, but more time making more meaningful tools would have been better. It also will let me enable/disable the guest wifi from the app, though personally I won’t need that tool. The last feature is the traffic meter. Again, this is a great start to what can be an awesome tool, but it is lacking in features. It only shows the raw data amount used in “today”, “yesterday”, “this week”, “this month”, and “last month”. That is a great start, but I also want to know how much each device used, and I would like to set a specific date range; for example to see how much data was used over the last weekend. In comparison to the GM system, its falls short, though the GM system is not perfect either since I cant set a custom range. Though GM lets me see total data used per device. I also noticed GM picked up host names a bit better. In the netgear app I had a few more devices titled “n/a”. gm seem to find more device names, though it too would show some generic devices as “android device”. I like knowing as much info about device since I live with roommates and we all have MULTIPLE devices. It wouldn’t make sense for me to have each of them turn on 1 device at a time so I can manually update every device I see connect. I used 2 android apps to test wifi, using a Samsung Note 8. One called “network tester” its logo is a globe with a green check mark. And the ookla speed test, which to be honest I don’t trust as a reliable consistent tool. But I figured people might want to see the numbers anyway. For reference. I live in a 2 story house. The router was placed in the back of the house, bottom of the 2nd floor (aka top of the first floor), just above the stairs. I tested in 2 location, the backyard (which is close, but through closed doors and in the open. And in the downstairs living room which is in the front of the house (furthest you can get from the router while being inside). The GM system has 3 routers, the main being in the same location. Another placed on a wall in the front downstairs living room and another upstairs towards the front of the house. The GM app said the 2 secondary routers had a “great” connection to the main one. Below you can see they went back and forth in higher scores, though the mesh system seem to maybe be a hair better in average. I want to add that these tests were only ran once each. And this test really isn’t fair since to truly see the advantage of an AX router you NEED AX devices. I hope to do more testing when I get the Note 10, I hope it has a better wifi antenna (AX preferred) for more drastic results with the netgear router. Additionally, this router will also shine if the comparison would have been using 5+ devices all transferring data at once. I don’t have the man power to test that in depth and consistent. But if you are like me and have a NAS in your home, with multiple people transferring files, streaming movies and gaming at once, this should keep that data moving without a hiccup. Its hard for me to do standardized testing for something like that. I will say when I had my older nighthawk I would get complaints from roommates about wifi devices seeming to have bad connections, even when in the same room as the router. I have NOT had one complaint about that issue with this beast. Having this router makes me want to upgrade my internet to the unlimited Gigabit package…. Just not sure if it’s worth the extra $100 or so a month it would cost. If we keep hitting our cap, I guess we will have to. And if I do, I will try to add more to this review. In the end I will keep the AX system in place because I am trying to future proof my network a bit. This router also has a 5gb ethernet port, and I run my gaming PC’s and consoles hardwired. I would also need a 5GB or 10gb (5) port switch, which I don’t think exist yet in consumer grade. My PC’s only have gigabit ports, for now. I build a new PC roughly every 2 years, I just built one this year. Hopefully by the time my PC itch comes back, there will be consumer motherboards with 5GB or 10GB ports built in. Aesthetically, this thing looks awesome. I want to stick some lego star wars guys in it and fly it around my house! Its pretty large and possibly the heaviest router I have ever held. Maybe one physical feature that would have been nice would have been mounting holes. Google Mesh Backyard Network Tester: Host resolv: 14 then 4 ms TCP connect: 22 then 26ms 10kb d/l = Infinity KB/sec 100kb d/l = 282.76 KB/Sec 1MB d/l = 898.37KB/sec Netgear AX Backyard Network Tester: Host resolv: 5 then 3ms TCP connect: 23 then19ms 10kb d/l = 3081.71 KB/sec 100kb d/l = 288.51 KB/sec 1MB d/l = 640KB/sec Google Mesh Down Stairs Living Room Network Tester: Host resolv: 3 then 4ms TCP connect: 19 then 22ms 10KB d/l = infinity KB/sec 100KB d/l = 291.90 KB/sec 1MB d/l = 998.29 KB/sec Ookla: Down = 26.7Mbps Up = 6.29Mbps Ping = 15ms Jitter = 5ms Netgear AX Down Stairs Living Room Network Tester: Host resolv: 54 then 44ms TCP connect: 42 then 28ms 10KB d/l = 9245.12 KB/sec 100KB d/l = 255.13 KB/sec 1MB d/l = 484.95 KB/sec Ookla: Down = 7.95Mbps Up = 2.23Mbps Ping = 14ms Jitter = 2.23ms I attached an image of the Network Tester app so you can see how it gave me the data. This screen shot was from when I tested the downstairs living room using the netgear router

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome features, fast performance!

    Posted
    TechMatcher
    • My Best Buy® MemberMember

    You got to love it - WiFi speeds keep getting faster and faster, and Internet Service Providers keep creating faster service packages for you to choose from. If you're one of the lucky people that have 1GB+ internet access - you NEED to make sure your routers can handle that much throughput as well as simultaneous streaming users. This Netgear Nighthawk AX12 router is PERFECT for that - arguably the most powerful consumer router on the market! Eight (8) antennas help to drive the WiFi on this space-ship looking router (which you can hang from the wall or set on a horizontal surface). Powerful enough to handle 4k UHD streaming while still handling up to 8 simultaneous stream AND providing the longest coverage I've seen from a single (non-mesh) router solution. For those of you that haven't kept up with the MU-MIMO (multi user-multiple input multiple output), the 8 streams means it can deliver to 8 devices all at the same time - versus older routers that can also deliver to 8+ devices, but only one at a time. With the older technology, you take turns receiving data, so the more devices you have that are receiving, the longer time it takes until it's your turn. Tough to notice unless your watching movies or gaming - but it makes a difference. This Nighthawk allows for 8 devices all receiving data simultaneously - like an 8 lane freeway vs a one lane road. For most home users, the features above are the most interesting, but there are a plethora more to the advanced users, like: multi-GB ports, Port aggregation, Stronger WPA3, Voice Control, etc. So what's is the downside? I haven't had any problems with the router as I seen other reviewers post. So far - it's been solid and consistent. I guess the only downside that is if you want the fastest performance, you need to upgrade to an 802.11AX wifi card in your desktop or laptop. The router is of course backward compatible to 802.11a/b/g/n/ac, so never fear - you don't HAVE to upgrade - but eventually everything will be 802.11ax - so why not start now? I did receive this product as part of NETGEAR’s First Look Review Program and have had a chance to review many of NETGEAR'S previous Wi-Fi routers, and for a single system - this is the best so far. I am looking forward to the possibility of testing the W-Fi 6 Orbi mesh system when it becomes available - that to me may be the ultimate home solution for large houses.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Powerful and stylish

    Posted
    ScubaSteve74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This router looks like a spaceship out of a Star Wars movie. The antennas are built into slick wings that lock into the ideal angle for best performance. The good... this router is made of high quality material and includes the latest wireless technology. The AX standard will boost performance substantially once devices come out that support it. WPA3 encryption is also supported for future security. The big advantage is bandwidth. Most routers on the market can provide good speed and range. However, as more devices are connected most routers degrade in performance. Not this beast, it is designed to be able to handle multiple streams of data intensive traffic at one time. I have over 30 devices connected to it and have not had a hiccup once in streaming multiple programs or having several gaming systems going at one time. The mobile app is rather simple and easy to navigate. The bad, the mobile is rather simple. The router does not support the mobile Genie application that allows for ‘tweaking’ of advanced settings such as QOS. You will have to download it to a PC to access all the router settings. I could not get the router to configure using my iPhone. It would not let me get past the step to create an Admin password. I contacted Netgear support and that was a nightmare. You can tell the technicians are outsourced and read from scripts when troubleshooting. They tried to tell me my network had been “corrupted” and it would cost me $100 for them to fix it. Really, I paid $400, on sale, for the product and they expected me dish out another hundred bucks to get it to work? Of course I hung up and troubleshooted myself. All it took was connecting my PC wired directly to the router and finishing the setup. I received no guidance from Netgear on why their mobile app would not work. I almost returned it at this point, but it worked fine after initial configuration using a hardwired connection. Don’t bother with their parental control. It is difficult to locate the setting and would not work saying the firmware needs updating. I had already updated the firmware and the app said no updates available. Definitely purchase the Geek Squad Protection so you don’t have to go through dealing with Netgear’s terrible support. The only thing that made me keep from returning it is how good and smooth it has been running. Bottom line, it is one of the best routers out there for the latest current and future data intensive household needs. $500 is a little steep, but if you get it on sale for $400 it is a good investment.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent NextGen Router -update your wifi drivers

    Posted
    net1tech
    • My Best Buy® Elite MemberElite Member

    I had already posted this first part as a comment in another review but it bears repeating to help have a stress free install while being able to ultimately enjoy all the many benefits of the RAX120. For those that may be having a problem with AC devices seeing or connecting with the RAX120, as already mentioned in one of the comments to a review, disabling AX will allow your AC devices having issues to connect. Once your devices are connected and you have Internet connectivity, it is essential to locate and update the drivers for your AC wireless adapters/devices, especially if you have not done it ever or in a very long time. I had the same issue with only two of the several devices I am connecting to mine and updating the drivers solved the problem with those two devices and I was able to turn AX back on in my RAX120 with all the devices still function perfectly afterwards. The RAX120 is an excellent router so far based on my initial impressions and testing, from both a feature standpoint and the observed performance it delivers through both wireless and wired connectivity. In comparison to a AC1900 class router, the RAX120 provides as substantial boost to both 2.4Ghz and 5Ghz connectivity. Even in a room at about 60 linear feet from the router and multiple walls and other objects between the router and the receiving device, we went from around 155Mbps to around 320Mbps download speeds on a 5Ghz devices with a better, more solid connection as well, including phones and a laptop. Having a Gigabit Internet connection, wired connectivity showed a notable improvement as well. I did a speedtest.net Ookla test, that clocked my Internet connection to my wired PC at 967Mbps download and 940Mbps upload with a 1ms (yes, one ms) ping time (the fastest download and lowest ping I've ever experienced on my connection). The beauty of this router is that you can manage the features at a basic level if you just want a simple to set up, great performing router, or at an advanced level if you really want to tweak performance and get every last mbps and the lowest pings as well as prioritizing client QoS, even at the application or custom setting level. Whether its gaming, streaming, or just having a fast, efficient home wireless network with excellent range for Internet access, and to be able to maybe manage some home automation and other wireless devices, the RAX120 appears to be a winner in all respects. Get it while it is one sale, and it is a really good value for the hardware and features you are getting too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Performance but lacking Advanced control

    Posted
    Mingo
    • My Best Buy® Elite MemberElite Member

    The RAX120 was bought to replace another Netgear unit, an R7800 I had given away to relatives. The unit has been rock solid and performance in AC mode has been just as good as the R7800. I recently upgraded my Dell laptops’ internal WiFi cards to the Intel AX200 WiFi chip. With the router in AX mode my laptops show a link rate of 2.4 Gbps even one floor below the router at about 12-15 ft distance with actual throughput peaking around 1320 Mbps on AX HT160 mode and around AX 890 Mbps on HT80 mode. Testing was done by transferring large files from test laptop to an SSD connected to the router. So this also that the storage performance of the RAX120 is excellent for a router. One thing that I do have to gripe about is that Netgear provides very little in the way of advanced settings for WiFi and Firewall controls and system stats have to be accessed by a special debug page instead of the main UI. Also the lack of support for using the router as VPN client for third party VPNs using Open VPN profiles is a huge miss. Only VPN option is PureVPN which is slow as molasses with no option to import other third party VPN provider profiles like Express which is actually the fastest I’ve used.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Performance Workhorse!

    Posted
    PBBY
    • My Best Buy® MemberMember

    I am very pleased with this device! I've had several wireless routers over the years and this one blows them all away. Set up is a breeze using Netgear's online user interface. They have done a great job polishing up this process and it's quite user friendly. It took me about 7 minutes from start to finish. The best part about this router is the Wi-Fi range and speed I was able to achieve. I had better range throughout my house even in places where there were dead zones previously! The speed is also amazing. I have Gigabit internet and using my phone I was able to get nearly the full speeds which is mind boggling. Note that I don't have another AX device so I wasn't able to test that channel, however I'm sure it's even faster than the prior AC standard! For the price, this is the best router you can buy. It does everything you need all in one device. I highly recommend it as a replacement router for existing setups. It's future proof with the new AX technology too! Note that I received the RAX120 from NETGEAR as part of a review and test program. That said, this router is amazing and I highly recommend it!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    $500.00 Dollar Headache!

    Posted
    CosmoX
    • My Best Buy® Elite Plus MemberElite Plus Member

    bought this router last night and at first glance it was great. i had upgraded from the Nighthawk X10 or R9000. we were off to a good start for 4 hours until started playing and streaming and realized something was wrong. checked the speeds and im getting 40mbps/15mbps granted i'm paying for 500mbps/25mbps from spectrum. i power cycled the devices to no change and then thought NETGEAR is notorious from crappy firmware so i downgraded the firmware to Original launch date firmware. and nothing no change. i've been on the phone with tech support and also at this for hours trying to fix. going to exchange it to see if that helps but for 500.00 dollars you would think this thing would be better then its predecessor. the wireless connectivity is great but what does that matter when the speed is crap!! come on netgear get your stuff together. and just to say i tested my internet speed without the router hooked up and i was getting 550mbps/25mbps so this router is at fault i would have given this 1/2 a star but this system won't let me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    good upgrade for future

    Posted
    perigee
    • My Best Buy® MemberMember

    I would have given 5 stars except the first one I bought kept dropping 5g wifi connections within 10 hours of use. After 6 days of rebooting several times it finally stop working all together. I returned it and risked trying another ax120. This one has worked flawlessly. After the bad start with the first one I am glad this one works so good. Setup is quick and easy if you download netgear nighthawk phone app first before installing. Best Buy made it easy to return a defective device. I also upgraded to 1 gig internet service with comcast. This router and 1gig internet operate smoothly together with all my devices operating at their maximum or very near maximum mbps transfer rates (TV streaming and netflix streaming on iPads, phones, laptops). This router is new on the market and expensive. If you have the money and like running at the front of technology you might give this router a try.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Improved Performance over Previous Netgear Router

    Posted
    b1chiefs
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Replaced NETGEAR R9000 AD7200 ROUTER after 18 Months use. The R900 was effective and stable for about 1 year. Then it started to fail and required frequent reboots. I replaced it with Netgear's newest high end RAX120 Router. Stability improvements where immediately noticeable for streaming to multiple ROKU TVs throughout my house. Also better support for multiple SONOS Units. The router also has better and stronger WiFi connections I can now pick up strong signals out side the house for security cameras and no longer require extenders. In Summary: 1. Strong Signals, 2. Better Streaming, 3. Better-Distance-WiFi coverage (Compared to Previous High R9000 Router from Netgear). However, no look for support from Netgear. I have had several brands of routers. Netgear support is the worse that I ever experienced. Also based on my experience with Netgear Router Stability ( I expect it to last from 1 to 2 years (may be true for other brands as well).

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    ABSOLUTELY JUNK!

    Posted
    Yncsss02
    • My Best Buy® Elite Plus MemberElite Plus Member

    As soon as I hooked up the AX12 my ADT system went down...later found out that the AX12 and the ADT router had to be separate by a greater distance. Did not have this issue with my X10. All of my Blu-ray players, all of which are within a year or two old, stopped connecting to the internet. Phones and ipads would just drop their connections. My printer would drop connection. The router would not retain the NTP time setting. I could go on forever with my issues with the router and no, a firmware update did not fix anything. After about two weeks of nothing but headaches I did find a fix that resolved all of my issues...returned in and got me another X10. The joy has not been returned to my household. Netgear lost a lot of points with me for poor performance of a $500 router! Looking at trying an ASUS next.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Router with Great Range

    Posted
    DarkSorrow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this router when my Asus GT-AC5300 went out. It was about $100 more. When I first logged into the admin panel I was supposed to see it didn’t support the repeater mode like my Asus did. I did have problems also access my ReadyShare hard drive. It just will not connect to the FTP. NETGEAR support called me but the problem remains. They blame it on my gateway from AT&T not being in bridge mode. Overall though I really like this router. It’s very fast. It does run hit though and does have a built in fan which helps with the heat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fast Wifi throughout the home

    Posted
    jimmyvegas
    • My Best Buy® Elite MemberElite Member

    Just upgraded to 1Gb internet from Suddenlink and my previous router Apple Time Capsule 5th gen was only giving me about 300-400 Mbps speeds over wifi. When I upgraded to this router I'm getting around 800 Mbps over wifi with the internet speed about 940 Mbps from the modem. Coverage is good throughout my house which is 2,800 sq ft. Setup was pretty quick and straightforward. I like the feature on the app that let me turn off connected devices one by one so I can control the kids devices when they aren't doing their homework.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buggy

    Posted
    Arrow
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so excited when I purchased this router. I currently have a Netgear CM1100 modem with the Netgear X8 router. I updated the firmware and it was working fine. But in less than a minute my modem keeps resetting for some reason. It is like the router is shorting the modem once all the Ethernet cables are connected. Can not get it to work. After 2hrs of trying of troubleshooting I gave up and returning it for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolute junk

    Posted
    Moneysaver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using Netgear for over a decade now. I was using orbi 2 pack. Worked excellent but sometimes it dropped connection for a fraction of a second which is annoying. Then used x4, no drop connection, firmed connection but little less coverage thank orbi 2 pack. So decided to give this one a try - this is absolutely a junk and Netgear ruining their business. 500 dollars router gives you so much of headache - very disappointing. Returning it. It gives less speed than my x4 and frequent connection drops.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent router

    Posted
    JLesley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my 2nd Nighthawk router only because I spilled Dr Pepper on the other so choose to upgrade a bit glad I did another excellent product much better than previous models love the app let’s you see everything running on the network definitely a must if you are running gig speed internet and have 20 devices running like I do

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Expensive but cutting edge tech always is!

    Posted
    groberts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Originally purchased the AX8 8 stream version but decided to trade up to this top line model once it came onto the market. Is very powerful in both range and data throughput, has been trouble free so far since purchase(3 weeks), and will easily future-proof our device congested smart home well into the future. The OFDMA feature alone is reason enough to upgrade over previous tech.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Improved internet speeds immediately

    Posted
    Vuweatherman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Better signal around the house and faster speeds without changing anything else. Anyways I wont get too technical with this review but I really like this router, it is very future proof and ready to go out of the box. It has all the setting options for the hardcore enthusiast as well as easy auto set up for the casual observer. Great features overall.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    GREAT router for a big house

    Posted
    medens84
    • My Best Buy® Elite Plus MemberElite Plus Member

    I received this router as a part of NETGEAR’s First Look Review Program. Forst, I have a BIG house and have always struggles with getting my routers to reach everywhere. I plugged this guy in an BAM I can reach everything now. Even outside by the pool. Great router. Not a bad price. Love mine and really like the app functionality.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible, don't waste your money.

    Posted
    Happygolucky
    • My Best Buy® Elite Plus MemberElite Plus Member

    Poor performance, lousy support. You have to wait for support to call you with a qualified person, they can't solve their issues. The speeds are horrible, this router is beta. Save you money, stick with your router until Netgear can get its act together. Slow, drops signal, just a big disappointment.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Can't do AC when doing AX

    Posted
    MercuryPower
    • My Best Buy® Elite Plus MemberElite Plus Member

    when you enable AX on this router, AC is not usuable. None of my AC devices would connect, I even bought a netgear AC network extender and it wouldn't connect either. i had to plug it in with a wire and make it an access point to give me a access point with AC connectivity. Huge downfall for this router as AC devices are very common.

    No, I would not recommend this to a friend