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45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 8 pm
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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 99 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.2 out of 5 stars

  • Signal Strength

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers are impressed with the Nighthawk AX3000 Dual-Band Mesh Wi-Fi System's range, setup, overall performance, coverage, speed, and ease of use. Many have found the system easy to install and have experienced incredible range and amazing, constant speed. However, some customers have reported issues with connectivity and signal strength, with satellite units occasionally losing signal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-99 of 99 reviews
  • Rated 5 out of 5 stars

    Netgear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. We were having problems with the internet signal in our bed room and building out back. It solved the problem. No more slow internet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product. It worked initially but soon would not recognize Apple devices. After calling customer service and spending two hours on the phone, they rest the router remotely and it worked with out Apple devices. Within 48 hours it stopped working with all our devices. After another two hours on the phone with customer service, it resumed working. The over the next week, approximately every 48 hours, it stopped working. Cusotmer service was never able to figure out why the router kept conking out. I am returning it to Best Buy and buying another brand of router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good! The satellite boss constantly lost connection to main box. Even the main box, with Ethernet cable to tv, constantly had issues. Since we switched to TPLink Deco we have had NO issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great routers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great pickup all around my house best router I got so far for the money

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ethernet port stopped working. While it works it works good. Within few days/weeks/ month or so it would start dieing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear - Nighthawk AX3000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows our entire home to have a strong WiFi signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We finally have a strong wifi signal throughout the house.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Dependable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router drops service frequently out of nowhere with no reason why. Everything just turns blue and stays there for mins, one time hour worth. When it works it’s well, but it does crash too often.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy. 15 day return policy equipment, it ends up being defective and they won't let you return it for a different product. Because why would you want to spend your money on working equipment.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi notme,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your MK73S. If you need assistance with your product, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Pretty terrible!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can connect faster through the cell tower to the internet and back to tge router thani can just connecting to the router directly. This thing SUUUUUUUCCKKSS!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Router Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy. We’ve had the reset the router every single day since we bought it, we thought it was our internet at first so had a technician come out and confirmed that it was the router. Will now have to purchase a different one.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ValerieM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your MK73S needing to be rebooted and are considering returning it. We recommend ensuring your device is on the latest firmware, v1.0.3.34_2.0.58: https://kb.netgear.com/000065638/MR70-MS70-Firmware-Version-1-0-3-34-2-0-58.

      If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Nighthawk Dual-Band Wi-Fi 6 Mesh System

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By Pamela Our church recently purchased the [Nighthawk Dual Band] due to a weak Wi-Fi signal for our newly purchased system. The church is a large two (2) story building. The signals were weak. The signals were unstable with poor communication for the new system. The Netgear Nighthawk was recently installed, and the system communicates properly through the two-story building. The issue is now resolved after installing the [Nighthawk Dual-Band Wi-Fi 6 Mesh System] which is incredibly useful, and the performance of the [Dual-Band Wi-Fi 6 Mesh System] exceeded our expectations. The quality and high performance are top-notch. I highly recommend this product to anyone looking for a reliable Wi-Fi solution [Dual Band Wi-Fi 6 Mesh System].

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved into a larger house and was experiencing slower speeds and occasional drops from the wifi whenever I was in the master bedroom. Thanks to the Nighthawk wifi mesh system, I have amazing speeds the moment I pull into my driveway. Couldn’t ask for better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade for wifi, great price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped out an Eero system for these. Paying for 1GB service. With Eero, i was getting 200 mb of download speed. After updating to this nighthawk system, im gettong 900mb on wifi and the whole gb (if not more) hardwired.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    actually one of the best routers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work much better than my old routers, the speed is amazing and constant compared to what I use to have!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Addition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th netgear mesh system was an exceptional upgrade to our whole home network. We had just upgraded from cable to fiber optics and the Netgear system upgrade was the cherry on top of the process. Very easy to understand instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great for gaming on my laptop, has a much more consistent ping and doesn't drop connections. Also makes streaming videos continuous while walking around without dropping frames.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Netgear service is terrible.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 1 year 8 months. The router stoped working. Tired for hour to fix. Called the internet company. All agreed it was the router. Did not recognize cable. When you call Netgear they ask all kinds of questions, tell you they can fix it. But it will be $100 for a service contract. No money no help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked well for a month

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine worked well for 32 days, and tgen one of tge satalites stopped connecting. I moved things around tontroubleahoot, and isolated tge ussuento one satalite gone bad. And the store where it came from has just a 15 day return policy. Disappointing.

    No, I would not recommend this to a friend
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