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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 134 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the Nighthawk AX3000 Dual-Band Wi-Fi 6 Router's overall performance, easy setup, and fast speed. Many customers appreciate the wide range and excellent coverage it provides throughout their homes, as well as its reliable connectivity and strong signal strength. Users also value the built-in security features and find the size suitable for their living spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-134 of 134 reviews
  • Rated 1 out of 5 stars

    Installation and App Problems

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't normally write reviews, but if you value your time and sanity, do not try to mess around with this router. I spent 2 hours trying to get it to communicate with the app and the web-based admin, and it still would not work. It's amazing that in 2025, Netgear still can't figure out a good user experience. I gave up and returned it. Got another vendor's router and I'm up and running in 10 mins, writing this review.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, the instalation software its very friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrong one-it did not work for my set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not the correct router for what I needed. Returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible return support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We never used the product however trying to return the product was impossible. We spent hours trying to get a mailing label through the portal and with customer support and was never able to return the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t seem to help get stronger signal in the house

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not think this router works as well as my last Netgear router.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Reuters

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't make it to fall it says 2500 sqf no even close

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi JuanM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RAX36S. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Aggrivation in a box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst router i ever owned. I do IT work and this router had to constantly be reconnected to local devices over and over because of the poorly designed MESH system. Wouldnt even stay connected to the Netgear wifi extender. Avoid this model at al costs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. Internet constantly cuts out and Netgear's support has been absolutely useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Impressed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had good coverage ever since I switched to this router.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad in store experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting “help” from salesperson that lied and sold me wrong item. Had to return to store. Waste of time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nighthawk Flies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To take advantage of a newly introduced internet speed upgrade I purchased the Nighthawk AX3000 Dual-Band Wi-Fi Router. It met the upgrade specs requirements and is functioning as advertised. It is a great product! If you are not tech-savvy you may need assistance setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    top shelf...especially on Best Buy markdown. Thanx

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked for about 3 hours.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear used to make excellent products, but this one unless I received a bad one, is not very good. I had a hard time getting it to connect to my internet. When I finally did it worked for about 2 hours that dropped the Wi-Fi connections and internet speeds were terrible. Don't activate the Armor protection once you do you are unable to turn it off. When activation that is when my real issues began. Web pages on Wi-Fi would take longer to load, Upload speeds dropped at times by 80%. The Armour subscription, other vendors such as Asus offer protection and parental controls for free. Netgear you have to pay for that. If you do buy this router which I do not recomment, do not activate the Amour protection.

    No, I would not recommend this to a friend
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