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Customer Ratings & Reviews

NETGEAR - Nighthawk AX4 4-Stream AX3000 Wi-Fi 6 Router - Black-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 52 reviews

71%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
app
  • Rating: 3 out of 5 stars

    Difficult Setup

    Posted
    Krev
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Having to use the app to setup the product was a pain. Also the app is awful.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Poor

    Posted
    CmdrKeene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    set up took numerous tries to complete, the Android app failing most often. Set up was easier using the webinar face from a network cable computer, rather than using the phone app. had to factory reset it more than once, and open a support case because it would not save any settings. Once it was finally set up and working, it requires a reboot every 6 to 7 hours or all connected clients have no wifi. and rebooting takes 10 minutes minimum, it's not a quick reboot at all. This thing is so drunk, I wake up every morning and every device I have is disconnected from the network, with a Wi-Fi error. Google Pixel, Surface Book, iPad, nest, everything just disconnects from this Wi-Fi router if it's left on for more than 5 to 6 hours.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Really buggy product

    Posted
    FCifu
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's start with my Spectrum router is better than this router. I was looking for a replacement router, something stable and able to connect to multiple wifi devices, this was not it. While advertised to support up to 16 devices per channel after connecting 12 on the 2.4Ghz channel and 7 on the 5Ghz the router could not handle the traffic, constantly freezing, something as simple as streaming a YouTube video will require multiple buffering on 5G (never happened to me with the Spectrum router), from a TV next to the router! The speed was constantly changing without moving from the same place, one minute you are getting 600 Mbps next minute you are on 45 Mbps. XboxOne lost connection to the servers several times while my son was playing, again never happened to me while using the spectrum router The Nighthawk app is a nightmare, horrible, constantly freezing or thinking and never returning a result. Setting up the router took longer than expected because of the latency and lag from the Nighthawk app. I had to reset the router twice because it would not let me login into the router setup using the correct username and password. I returned this really bad router and got a google mesh router (3 pack), all my problems gone! setup took 5 min, all devices connected, no drops in the line, really good constant speed all over the house (3300 sq ft @@@@@@@

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Router for the price

    Posted
    WesC
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll start with what I feel is good about the router. Superficially is looks good and compared to the RAX80 I feel like the indicator lights are in a better place to be seen. The auto channel selection picked a good spot where there was less interference from my neighbors and I've had issues with other routers in the past where this was a problem. Netgear's Readyshare is nice and I was able to plug in my hard drive without issue and it was immediately available. The speeds I tested were correct in 5 Ghz band but was about 2/3s the speed in the 2.4Ghz band. Without some additional research I'm not sure if that's normal or not. The guest network works and was easy to set up and the Wi-Fi password can be shared with a text (or other chat app) or QR code. The website is chock full of settings like OpenVPN, port forwarding, and the aforementioned Ready share settings. The signal strength is very good, a little better than the Google mesh I also have. Overall the good bits are good but here's some issues I find, especially when comparing it to the Google mesh network I've. The nighthawk app needs some work compared to something like Google's WiFi app. I had issues getting speed test to work and even connecting at the beginning seemed like a problem trying to disconnect from an old nighthawk that was set up. The app lacks port forwarding and doesn't feel as 'clean' as I would hope. It's hard to qualify the feeling but I prefer the flow of the Google app. The router doesn't do 2.4Ghz and 5Ghz on the same SSID which would be nice given the Google mesh I've does that. It has NetgearXX and NetgearXX-5g. Aside from these issues in my home I think if you are in the market for something with a lot of customization this could be the product for you. If you need basic stuff without a lot of advanced customization then maybe something else works, unless this is in your price point then you can just ignore the advanced options. The device doesn't do a mesh (that's Orbi) so my home floorplan works against it. Hopefully Netgear looks into the Nighthawk app and does some upgrading there and I think the overall experience would improve. I was provided this router by Netgear as part of the First Look Review Program but all positives and criticisms are my own.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Rolldawg
    • My Best Buy® MemberMember

    Have had this router for about 4 days. As someone else mentioned, the set up isn't flawless. At first, it seems as if you have easily set up the router using the app, but low and behold, you need to reboot here, configure there. After a bit of confusing time, I managed to get the wifi active and working. Now the fun part. With the wifi working, it started to drop, and the speed no where near matched my older TP Link. I have 100 MPS with Cox, and was getting between 10- 25 MPS with this router. After calling COX to confirm my modem was active and not loosing connection, I determined it must be the router . Long story short, I had to login to the Netgear Admin login on a PC and change the IP from static to dynamic. I think the router was renewing the IP and causing the connection loss. Also, I enabled QOS. Odd that it'sn't set by default. Overall, now that the router is stable, the coverage is crazy good, much better than my TP Link, and even Google WiFi. I can be out at my sidewalk and get WiFi great. The speed is pretty solid. I'm averaging about 120mps. Again, I only have a 100 MPS with Cox. Would I recommend the router? Nah, there's probably better, easier routers for less. The router physically feels cheap, and low budget. The Nighthawk app sucks, 80% of the time it can't connect. Also, the app doesn't let you do advance features so you have to use the desktop.

    No, I would not recommend this to a friend