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Customer Ratings & Reviews

NETGEAR - Nighthawk AX4 4-Stream AX3000 Wi-Fi 6 Router - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 63 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
connection quality
  • Rating: 1 out of 5 stars

    Horrible

    Posted
    SoCalMuscle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Set up was a nightmare and even after it was up and running, connection was spotty. Can't have that working from home. But it did have great range and speed the times it did work.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst router I've ever had to use

    Posted
    Camry2731
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had so many problems with this thing I could type a novel. From it just not giving off a signal entirely, to it endlessly flashing a red led, to weak internet speed and where it'll even give off a signal but no devices can connect to it, etc. I've exchanged this unit twice now and I'm still experiencing the same issues. At first it seems like everything will be fine, however, mess with one setting in the router and the whole thing just dies and the only solution is to completely factory wipe the thing.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Rolldawg
    • My Best Buy® Member

    Have had this router for about 4 days. As someone else mentioned, the set up isn't flawless. At first, it seems as if you have easily set up the router using the app, but low and behold, you need to reboot here, configure there. After a bit of confusing time, I managed to get the wifi active and working. Now the fun part. With the wifi working, it started to drop, and the speed no where near matched my older TP Link. I have 100 MPS with Cox, and was getting between 10- 25 MPS with this router. After calling COX to confirm my modem was active and not loosing connection, I determined it must be the router . Long story short, I had to login to the Netgear Admin login on a PC and change the IP from static to dynamic. I think the router was renewing the IP and causing the connection loss. Also, I enabled QOS. Odd that it'sn't set by default. Overall, now that the router is stable, the coverage is crazy good, much better than my TP Link, and even Google WiFi. I can be out at my sidewalk and get WiFi great. The speed is pretty solid. I'm averaging about 120mps. Again, I only have a 100 MPS with Cox. Would I recommend the router? Nah, there's probably better, easier routers for less. The router physically feels cheap, and low budget. The Nighthawk app sucks, 80% of the time it can't connect. Also, the app doesn't let you do advance features so you have to use the desktop.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Really buggy product

    Posted
    FCifu
    • My Best Buy® Elite Plus Member

    Let's start with my Spectrum router is better than this router. I was looking for a replacement router, something stable and able to connect to multiple wifi devices, this was not it. While advertised to support up to 16 devices per channel after connecting 12 on the 2.4Ghz channel and 7 on the 5Ghz the router could not handle the traffic, constantly freezing, something as simple as streaming a YouTube video will require multiple buffering on 5G (never happened to me with the Spectrum router), from a TV next to the router! The speed was constantly changing without moving from the same place, one minute you are getting 600 Mbps next minute you are on 45 Mbps. XboxOne lost connection to the servers several times while my son was playing, again never happened to me while using the spectrum router The Nighthawk app is a nightmare, horrible, constantly freezing or thinking and never returning a result. Setting up the router took longer than expected because of the latency and lag from the Nighthawk app. I had to reset the router twice because it would not let me login into the router setup using the correct username and password. I returned this really bad router and got a google mesh router (3 pack), all my problems gone! setup took 5 min, all devices connected, no drops in the line, really good constant speed all over the house (3300 sq ft @@@@@@@

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sudden Death Syndrome

    Posted
    PaulM
    • My Best Buy® Elite Member

    First off I'm a big Netgear fan and am currently usIng a Netgear Orbi system which has been great from the get-go. Very fast, great coverage, no reboots, it just works. The AX4 on the other hand is a complete dog. Setup was difficult at best, very buggy, wouldn't connect to internet or complete setup without multiple tries to finally finish. When I finally got it up and running, made a few minor changes and updated the firmware it worked OK but did experience wild inconsistency in signal strength all over and very poor range. I did test it with a Samsung S10 which does have an AX WiFi modem and while it was very fast in the same room as the router if you moved more than 20 ft. away the signal would drop off noticeably. AC clients were also slow and unreliable. Then the AX4 died after 12 hours. No led lights, won't reset, won't power on at all. It's going back today and until Netgear gets it together with this router I would advise to stay far away from any purchase.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Router for the price

    Posted
    WesC
    • My Best Buy® Elite Plus Member

    I'll start with what I feel is good about the router. Superficially is looks good and compared to the RAX80 I feel like the indicator lights are in a better place to be seen. The auto channel selection picked a good spot where there was less interference from my neighbors and I've had issues with other routers in the past where this was a problem. Netgear's Readyshare is nice and I was able to plug in my hard drive without issue and it was immediately available. The speeds I tested were correct in 5 Ghz band but was about 2/3s the speed in the 2.4Ghz band. Without some additional research I'm not sure if that's normal or not. The guest network works and was easy to set up and the Wi-Fi password can be shared with a text (or other chat app) or QR code. The website is chock full of settings like OpenVPN, port forwarding, and the aforementioned Ready share settings. The signal strength is very good, a little better than the Google mesh I also have. Overall the good bits are good but here's some issues I find, especially when comparing it to the Google mesh network I've. The nighthawk app needs some work compared to something like Google's WiFi app. I had issues getting speed test to work and even connecting at the beginning seemed like a problem trying to disconnect from an old nighthawk that was set up. The app lacks port forwarding and doesn't feel as 'clean' as I would hope. It's hard to qualify the feeling but I prefer the flow of the Google app. The router doesn't do 2.4Ghz and 5Ghz on the same SSID which would be nice given the Google mesh I've does that. It has NetgearXX and NetgearXX-5g. Aside from these issues in my home I think if you are in the market for something with a lot of customization this could be the product for you. If you need basic stuff without a lot of advanced customization then maybe something else works, unless this is in your price point then you can just ignore the advanced options. The device doesn't do a mesh (that's Orbi) so my home floorplan works against it. Hopefully Netgear looks into the Nighthawk app and does some upgrading there and I think the overall experience would improve. I was provided this router by Netgear as part of the First Look Review Program but all positives and criticisms are my own.

    I would recommend this to a friend